1. Bank has robust credit rating processes in place Rating Procedures 1 Information collection and scoring information submission (implemented by customer relationship staffs) 1 Scoring and rating customers (implemented by Risk Management Staffs) 2 Reviewing and checking scoring and rating results (implemented by Heads of Risk Management Department) 3 Approving the scoring and rating results (implemented by the competent levels) 4 Completing scoring and rating documents 5 Following-up and observing any fluctuation/changes of the scoring and rating results (implemented by Risk Management Department at the Head Office) 6 Recording & Filing documents 7 1 For corporates, individuals and household customers and financial Institutions