1. Social and Digital Media Communications
Marketing and Management Studies
Course Description
Relationship to Vocational Learning Outcomes
This course contributes to your program by helping you acheive the following Vocational Learning Outcomes:
Relationship to Essential Employability Skills
This course contributes to your program by helping you acheive the following Essential Employability Skills:
Algonquin College of Applied Arts &
Technology
Course Number: Co-Requisites: Pre-Requisites:
MKT2237 N/A N/A
Applicable Program(s): AAL: Core/Elective:
0242X01FWO - Business -
Management & Entrepreneurship
3 Core
Prepared by: John Hennessy, Prof. Course Lead 2014
Approved by: Farbod Karimi, Chair
Approval Date: Tuesday, August 26, 2014
Approved for Academic Year: 2014-2015
Normative Hours: 60.00
An in-depth look at social and digital media communication technologies from a small to medium-sized enterprise
(SME) perspective is provided. Students understand the impact of these technologies and how they can be used
to build long-term customer relationships by allowing their customers to connect, collaborate and then share ideas
and information. Through a practical approach, students learn about social and digital media trends and
technology, return on investment (ROI) of social media strategies, social media best practices, web analytics,
search engine optimization (SEO), blogging, podcasting, mobile marketing and web-based advertising strategies.
Students design, develop, and present an integrated social and digital media strategy for a SME, which includes
updating a website using an authoring application.
0242X01FWO - Business - Management & Entrepreneurship
VLO 1 Develop successful business communication and transferable skills. (T,A)
VLO 3 Employ effective sales and customer service techniques. (A)
VLO 4 Apply knowledge of the marketing function to the operation of an organization. (T,A)
VLO 6 Utilize a variety of business-related software applications to increase the productivity and profitability
of a business. (T,A)
VLO 8 Apply research skills to gather and interpret available information. (T,A)
VLO 9 Solve business problems by applying critical and creative thinking skills. (A)
VLO 10 Identify new technologies and global trends that influence small to medium-sized enterprises. (T,A)
EES 1 Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfills the
purpose and meets the needs of the audience. (A)
Page 1/12© 2014 Algonquin College of Applied Arts & Technology

2. Course Learning Requirements/Embedded Knowledge and Skills
EES 2 Respond to written, spoken or visual messages in a manner that ensures effective communication.
(A)
EES 5 Use a variety of thinking skills to anticipate and solve problems. (A)
EES 6 Locate, select, organize and document information using appropriate technology and information
systems. (T,A)
EES 7 Analyze, evaluate and apply relevant information from a variety of sources. (T,A)
EES 8 Show respect for diverse opinions, values, belief systems and contributions of others. (A)
EES 9 Interact with others in groups or teams in ways that contribute to effective working relationships and
the achievement of goals. (A)
EES 10 Manage the use of time and other resources to complete projects. (A)
EES 11 Take responsibility for one's own actions, decisions and consequences. (A)
Course Learning Requirements Embedded Knowledge and Skills
When you have earned credit for this course, you will
have demonstrated the ability to:
1.) Explain social and digital media communications and
the impact of these technologies from a Small to Medium
Enterprise (SME) perspective.
Identify distinctions among the various types of social
and digital media technologies.
-
Define social and digital media, identify its rapid growth
and understand what social media delivers.
-
Explain the conditions that are necessary for social
media strategies to be effective.
-
Identify current and future social and digital media
trends.
-
Know the roles that laws and regulations play in guiding
social and digital media communications programs in
Canada.
-
Know the role of social media and digital
communications and its relationship to marketing and
other elements of marketing communications.
-
2.) Dicern how social and digital technologies can be
used to build long term customer relationships.
Assess information needed to identify and select target
markets based on demographic, psychographic,
geographic, and behaviour-response segmentation
variables.
-
Explain how customers can connect, collaborate and
share ideas and information using these technologies.
-
Leveraging social media for customer service.-
3.) Design and develop a basic website for a small to
medium enterprise or create a career portfolio using
WordPress.
Know and apply web page design and social media
integration principles.
-
Apply website navigation design principles.-
Transform website objectives into practice.-
Present a small business brand effectively through the
website.
-
Develop a thorough knowledge of the WordPress
application.
-
Page 2/12© 2014 Algonquin College of Applied Arts & Technology

3. Learning Resources
4.) Recognize the return on investment (ROI) of social
media strategies.
Identify the social media business equation.-
Distinguish the two keys for measuring ROI in social
media.
-
Measuring return on investment.-
5.) Develop a knowledge of and apply various internet
marketing applications including social networking
(facebook, twitter, LinkedIn, pinterest, about.me), blogs,
podcasts, RSS feeds, web advertising tactics, web
analytics, search engine marketing, and mobile
marketing to enhance small business growth and
success.
Identify social media fundamentals.-
Appreciate the marketing value of various internet
marketing applications.
-
Determine which internet applications are appropriate
for a specific small to medium size enterprise and
implement them within the WordPress website.
-
Assess the benefits and drawbacks of various internet
marketing applications.
-
6.) Create an integrated social and digital media strategy
for an SME business situation.
Design, develop an integrated social and digital media
strategy that appeals to a specific target market and that
is geared towards future company growth.
-
Explain measurement techniques used for evaluating
creative and a social media strategy.
-
Grasp and implement the concepts in Internet-based ad
design and select appropriate application of internet
advertising methods.
-
Analyse competitive company products/services with a
view for exploiting competitive differences, practice and
assess social media writing skills, align social media
initiatives with corporate goals, branding and
communication.
-
Transfer the creative strategy into visual and auditory
advertising formats.
-
Create on-line promotional tactics which deliver a
competitive/creative situation, assisting with customer
relations and geared towards building business growth.
-
7.) Develop communication strategies. Leading and participating in both in-class and online
discussions.
-
Show an ability to communicate and work within teams.-
Develop interpersonal skills.-
8.) Engage in exploratory learning by investigating a
variety of internet marketing applications.
Develop computer and internet skills to conduct web
based research.
-
Explore and understand WordPress resources to learn
about WordPress functions.
-
Engage in self directed learning by conducting research
to resolve problems and learn about internet
applications.
-
REQUIRED TEXTBOOK:
Principles of Internet Marketing, author: Jason Miletsky
ISBN-142-390-3196
Page 3/12© 2014 Algonquin College of Applied Arts & Technology

4. Learning Activities
Evaluation/Earning Credit
Various internet based resources including WordPress training videos from lynda.com.
Samples of learning activities include:
- creation of a website using WordPress authoring application
- in-depth look at various social and digital technologies used in Small and Medium Enterprises
- evaluate different types of social and digital technologies
- develop a creative strategy which creates a competitive advantage for a SME
- internet research
- online application based assignments
- team research topic presentation
- lead and participate in-class and online discussions
Teaching/Learning Methods
During this course you are likely to experience:
- theory
- reading of textbooks
- workshops
- group activities and group discussions
- individual assignments and individual research
- videos
- self directed and exploratory learning
The following will provide evidence of your learning
achievements:
This activity validates the following outcomes:
Page 4/12© 2014 Algonquin College of Applied Arts & Technology

5. WordPress Website: 35%**
** Critical components – must be completed for course
credit.
Dicern how social and digital technologies can be used
to build long term customer relationships. [CLR 2]
-
Design and develop a basic website for a small to
medium enterprise or create a career portfolio using
WordPress. [CLR 3]
-
Develop a knowledge of and apply various internet
marketing applications including social networking
(facebook, twitter, LinkedIn, pinterest, about.me),
blogs, podcasts, RSS feeds, web advertising tactics,
web analytics, search engine marketing, and mobile
marketing to enhance small business growth and
success. [CLR 5]
-
Develop communication strategies. [CLR 7]-
Engage in exploratory learning by investigating a
variety of internet marketing applications. [CLR 8]
-
Communicate clearly, concisely and correctly in the
written, spoken and visual form that fulfills the purpose
and meets the needs of the audience. [EES 1]
-
Respond to written, spoken or visual messages in a
manner that ensures effective communication. [EES 2]
-
Locate, select, organize and document information
using appropriate technology and information systems.
[EES 6]
-
Analyze, evaluate and apply relevant information from
a variety of sources. [EES 7]
-
Manage the use of time and other resources to
complete projects. [EES 10]
-
Page 5/12© 2014 Algonquin College of Applied Arts & Technology

6. Social and digital media strategy report: 15% Explain social and digital media communications and
the impact of these technologies from a Small to
Medium Enterprise (SME) perspective. [CLR 1]
-
Dicern how social and digital technologies can be used
to build long term customer relationships. [CLR 2]
-
Recognize the return on investment (ROI) of social
media strategies. [CLR 4]
-
Develop a knowledge of and apply various internet
marketing applications including social networking
(facebook, twitter, LinkedIn, pinterest, about.me),
blogs, podcasts, RSS feeds, web advertising tactics,
web analytics, search engine marketing, and mobile
marketing to enhance small business growth and
success. [CLR 5]
-
Create an integrated social and digital media strategy
for an SME business situation. [CLR 6]
-
Develop communication strategies. [CLR 7]-
Engage in exploratory learning by investigating a
variety of internet marketing applications. [CLR 8]
-
Communicate clearly, concisely and correctly in the
written, spoken and visual form that fulfills the purpose
and meets the needs of the audience. [EES 1]
-
Respond to written, spoken or visual messages in a
manner that ensures effective communication. [EES 2]
-
Use a variety of thinking skills to anticipate and solve
problems. [EES 5]
-
Locate, select, organize and document information
using appropriate technology and information systems.
[EES 6]
-
Analyze, evaluate and apply relevant information from
a variety of sources. [EES 7]
-
Manage the use of time and other resources to
complete projects. [EES 10]
-
Page 6/12© 2014 Algonquin College of Applied Arts & Technology

7. Team research topic presentation 10% Explain social and digital media communications and
the impact of these technologies from a Small to
Medium Enterprise (SME) perspective. [CLR 1]
-
Dicern how social and digital technologies can be used
to build long term customer relationships. [CLR 2]
-
Recognize the return on investment (ROI) of social
media strategies. [CLR 4]
-
Develop a knowledge of and apply various internet
marketing applications including social networking
(facebook, twitter, LinkedIn, pinterest, about.me),
blogs, podcasts, RSS feeds, web advertising tactics,
web analytics, search engine marketing, and mobile
marketing to enhance small business growth and
success. [CLR 5]
-
Develop communication strategies. [CLR 7]-
Engage in exploratory learning by investigating a
variety of internet marketing applications. [CLR 8]
-
Communicate clearly, concisely and correctly in the
written, spoken and visual form that fulfills the purpose
and meets the needs of the audience. [EES 1]
-
Respond to written, spoken or visual messages in a
manner that ensures effective communication. [EES 2]
-
Locate, select, organize and document information
using appropriate technology and information systems.
[EES 6]
-
Analyze, evaluate and apply relevant information from
a variety of sources. [EES 7]
-
Show respect for diverse opinions, values, belief
systems and contributions of others. [EES 8]
-
Interact with others in groups or teams in ways that
contribute to effective working relationships and the
achievement of goals. [EES 9]
-
Manage the use of time and other resources to
complete projects. [EES 10]
-
Page 7/12© 2014 Algonquin College of Applied Arts & Technology

8. Prior Learning Assessment and Recognition
Grade Scheme
Test 1: 15%**
Test 2: 15%**
Explain social and digital media communications and
the impact of these technologies from a Small to
Medium Enterprise (SME) perspective. [CLR 1]
-
Dicern how social and digital technologies can be used
to build long term customer relationships. [CLR 2]
-
Recognize the return on investment (ROI) of social
media strategies. [CLR 4]
-
Develop a knowledge of and apply various internet
marketing applications including social networking
(facebook, twitter, LinkedIn, pinterest, about.me),
blogs, podcasts, RSS feeds, web advertising tactics,
web analytics, search engine marketing, and mobile
marketing to enhance small business growth and
success. [CLR 5]
-
Communicate clearly, concisely and correctly in the
written, spoken and visual form that fulfills the purpose
and meets the needs of the audience. [EES 1]
-
Respond to written, spoken or visual messages in a
manner that ensures effective communication. [EES 2]
-
Participation: 10%*
* The participation component will be evaluated based
on leading and participating in-class and online
discussions and by completing the in-class participation
activities, to be posted to your private journal in
blackboard.
Explain social and digital media communications and
the impact of these technologies from a Small to
Medium Enterprise (SME) perspective. [CLR 1]
-
Develop a knowledge of and apply various internet
marketing applications including social networking
(facebook, twitter, LinkedIn, pinterest, about.me),
blogs, podcasts, RSS feeds, web advertising tactics,
web analytics, search engine marketing, and mobile
marketing to enhance small business growth and
success. [CLR 5]
-
Develop communication strategies. [CLR 7]-
Communicate clearly, concisely and correctly in the
written, spoken and visual form that fulfills the purpose
and meets the needs of the audience. [EES 1]
-
Respond to written, spoken or visual messages in a
manner that ensures effective communication. [EES 2]
-
Analyze, evaluate and apply relevant information from
a variety of sources. [EES 7]
-
Show respect for diverse opinions, values, belief
systems and contributions of others. [EES 8]
-
Take responsibility for one's own actions, decisions
and consequences. [EES 11]
-
Students who wish to apply for prior learning assessment and recognition (PLAR) need to demonstrate
competency at a post-secondary level in all of the course learning requirements outlined above. Evidence of
learning achievement for PLAR candidates includes:
Portfolio-
Challenge Exam-
Page 8/12© 2014 Algonquin College of Applied Arts & Technology

9. Other Information
Course Related Information
Program Related Information
Department Related Information
Final Grade Mark Equivalent Numeric Value Final Grade Mark Equivalent Numeric Value
A+ 90% - 100% 4.0 A 85% - 89% 3.8
A- 80% - 84% 3.6 B+ 77% - 79% 3.3
B 73% - 76% 3.0 B- 70% - 72% 2.7
C+ 67% - 69% 2.3 C 63% - 66% 2.0
C- 60% - 62% 1.7 D+ 57% - 59% 1.4
D 53% - 56% 1.2 D- 50% - 52% 1.0
F 0% - 49% 0 FSP 0 0
Students are required to respect the confidentiality of employer, client and/or patient information, interactions, and
practices that occur either on Algonquin College premises, or at an affiliated clinical/field/co-op placement site.
Concerns regarding clients, patients, and/or employer practices are to be brought to the attention of the program
coordinator, or designated field/clinical/co-op placement supervisor so that they may be resolved collaboratively.
Such concerns are not to be raised publically either verbally, in writing, or in electronic forums. These matters are
to be addressed through established program communication pathways.
Consultation:
If a student is having difficulty with any part of this course, it is the student’s responsibility to seek help. Please do
not hesitate to do so.
Professor: John Hennessy
E-mail: hennesj@algonquincollege.com
Phone: 613.727.4723
Mobile: 819 271 6305 (txt)
LinkedIn: ca.linkedin.com/in/djohnhennessy/
Facebook: https://www.facebook.com/AlgonquinCollegeBusiness
Twitter: https://twitter.com/ProfJohn_AC
School of Business Procedures
The School of Business Procedures file is located under “Course Information” in your course Blackboard site.
These procedures are specific to School of Business programs and either cover issues not included in College
Policies and Directives or elaborate on them.
Student Academic Responsibilities
Each student is responsible for:
• Knowing the due dates for marked out-of-class assignments.
• Knowing the dates of in-class marked assignments and exercises.
Page 9/12© 2014 Algonquin College of Applied Arts & Technology

10. • Maintaining a folder of all work done in the course during the semester for validation claims in cases of
disagreement with faculty.
• Keeping both paper and electronic copies of all assignments, marked and unmarked, in case papers are lost or
go missing;
• Regularly checking both Blackboard announcements as well as one's Algonquin e-mail account for important
messages from both professor and college administration.
• Participating in on-line and classroom exercises and activities as required.
Exemptions
Exemptions may be granted to students who have successfully passed an equivalent course at a post-secondary
institution. If you wish to apply for an exemption contact the coordinator of the course for academic advice. To
apply for an exemption, you must contact the Registrar’s Office before the deadline listed on your timetable.
Withdrawing From The Course
The last date for withdrawing from courses without academic penalty is printed on your timetable. The student is
responsible for notifying the instructor and completing the appropriate form for withdrawal with the College
Registrar.
Software Copyright
In the past few years, the Copyright Act has been updated to cover computer software. If the police lay charges
against someone infringing copyright, the maximum penalties for a summary conviction are "a fine not exceeding
$25,000 or imprisonment for a term not exceeding six months or both." The maximum penalties for an indictable
conviction are "a fine not exceeding one million dollars or imprisonment for a term not exceeding five years or
both." Making a copy of software package for your own use, other than a backup copy of package that you have
purchased as allowed in your license agreement, would make you liable for the above penalties.
Harassment/Discrimination/Violence
Harassment, discrimination and violence will not be tolerated. Any form of harassment (sexual, racial, gender or
disability related), discrimination (direct or indirect), or violence, whether towards a professor or amongst students,
will not be tolerated on the college premises. Action taken will start with a formal warning and proceed to the full
disciplinary actions as outlined in Algonquin College policy. For further information, please refer to Algonquin
College Policy HR22: Harassment and Discrimination found at
http://www2.algonquincollege.com/directives/policy/hr22-harassmentdiscrimination/, and Policy HS03: Workplace
Violence Prevention found at http://www2.algonquincollege.com/directives/policy/workplace-harassment-violence-
prevention/.
Plagiarism Detection Software
"Turnitin" plagiarism detection software is in use in the School of Business. Professors may require students to
submit their work for review. Scores higher than 20% are subject to review under Plagiarism Policy AA20 found at
http://www2.algonquincollege.com/directives/policy/plagiarism/.
Retention of Student Work
Students are advised that original, electronic, or copied samples of their work may be retained for the purpose of
program quality review by assessment panels. Unless students have otherwise granted permission, anonymity will
be respected for all work retained for the purpose of quality review. Original work samples, may be retained with
student agreement and will be returned to students upon request.
Academic Probation or Withdrawal from Academic Program
As per College Policy AA14, which can be found at http://www3.algonquincollege.com/directives/policy/aa14-
grading-system/
Page 10/12© 2014 Algonquin College of Applied Arts & Technology

11. College Related Information
"A student is on academic probation when the term cumulative grade point average falls below
1.7, or when a student carries 2 or more "F" grades. A student on academic probation may
continue in the program, subject to conditions set by the Academic Administrator. In some
cases, there may be program specific progression requirements which supersede the foregoing.
The transcript message reads:
Academic Probation - Please see your Program Coordinator"
"A student on probation may be required to:
a. reduce his/her course load,
b. withdraw from full-time status within the program, or
c. withdraw completely from the program.
A student required to withdraw completely from Level 01 must reapply through the Ontario
College Application Services. A student required to withdraw from an advanced level of the program must have
the approval of the Academic Administrator prior to resuming his/her studies."
Email
Algonquin College provides all full-time students with an e-mail account. This is the address that will be used
when the College, your professors, or your fellow students communicate important information about your
program or course events. It is your responsibility to ensure that you know how to send and receive e-mail using
your Algonquin account and to check it regularly.
Centre for Students with Disabilities (CSD)
If you are a student with a disability, it is strongly recommended that you identify your needs to the professor and
the Centre for Students with Disabilities (CSD) by the end of the first month of the semester in order that any
necessary support services can be arranged for you.
Academic Integrity* & Plagiarism*
Adherence to acceptable standards of academic honesty is an important aspect of the learning process at
Algonquin College. Academic work submitted by a student is evaluated on the assumption that the work
presented by the student is his or her own, unless designated otherwise. For further details consult Algonquin
College Policies AA18 http://www3.algonquincollege.com/directives/policy/academic-discipline/ and AA20
http://www3.algonquincollege.com/directives/policy/plagiarism/
Student Course Feedback*
It is Algonquin College’s policy to give students the opportunity to complete a course assessment survey in each
course that they take which solicits their views regarding the curriculum, the professor and the facilities. For
further details consult Algonquin College Policy AA25 http://www3.algonquincollege.com/directives/policy/course-
assessment/
Use of Electronic Devices in Class*
With the proliferation of small, personal electronic devices used for communications and data storage, Algonquin
College believes there is a need to address their use during classes and examinations. During classes, the use of
such devices is disruptive and disrespectful to others. During examinations, the use of such devices may facilitate
cheating. For further details consult Algonquin College Policy AA32
http://www3.algonquincollege.com/directives/policy/use-of-electronic-devices-in-the-academic-environment/
Page 11/12© 2014 Algonquin College of Applied Arts & Technology

12. Legend
Transfer of Credit
Students, it is your responsibility to retain course outlines for possible future use to support applications for
transfer of credit to other educational institutions.
Note: College policies (previously called directives) are under review and redesign. The term directives is being
retired. Students, it is your responsibility to refer to the Algonquin College Directives/Policies website for the most
current information available at http://www3.algonquincollege.com/directives/
Terms
ALO: Aboriginal Learning Outcome-
Apprenticeship LO: Apprenticeship Learning Outcome-
CLR: Course Learning Requirement-
DPLO: Degree Program Learning Outcome-
EES: Essential Employability Skill-
EOP: Element of Performance-
GELO: General Education Learning Outcome-
LO: Learning Outcome-
PLA: Prior Learning Assessment-
PLAR: Prior Learning Assessment and Recognition-
VLO: Vocational Learning Outcome-
Assessment Levels
T: Taught-
A: Assessed-
CP: Culminating Performance-
Page 12/12© 2014 Algonquin College of Applied Arts & Technology