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Presented By:
Tiffany Thornton
Candidate for Facilities and Event Services Coordinator
CASE STUDY
ANALYSIS
Objective
 Determine expectations and course of action for
student staff without instituted policy.
Outline
 Departmental Profile
 Commitment
 Mission
 Values
 Evaluation Framework
 Principal Problems
 Analysis
 Course of Action
Departmental Profile
 Commitment – to provide positive co-curricular
experiences for the Georgia Southern community
through our spaces, involvement opportunities, and
services
 Mission – providing and enhancing diverse involvement
opportunities beyond the classroom in a student-
centered and engaging environment. We are committed
to providing excellent customer service and promoting
student growth and development through experiential
learning, while fostering a sense of pride and a
connection to the university.
Departmental Profile
 Values
 Connectedness
 Creativity and Innovation
 Customer service
 Social Learning
 Inclusivity
Principal Problems
 Your student staff has expressed concerns over the
increase in personal pets being brought into the
building, which are not allowed in the space.
 They are also uncertain as to why service animals in
training should be allowed.
 The student staff is concerned that these animals could
potentially cause unintentional damage to the furniture
and other areas of the facility.
 There is not a current institutional policy that addresses
this matter.
How would you address this situation with the staff?
Animals
on
Campus
Policy
Federal
Regulations
Staff
Concerns
Risk Planning
Service
Animals &
Personal Pets
Departmental
Collaboration
Institutional
Policy
Analysis
Addressing Student
Staff Concerns
Staff needs course of action
Staff education of federal policy is
needed
Potential costly damages
Needs immediate attention
Addressing
Development of Policy
Create cohesiveness among institution
Needs further formal development
Will prevent/resolve future issues
Will take time to complete
Comparison
of
Approaches
AnalysisRisk Planning
HIGH
LOW
Risk Identification
• Discrimination of individuals with disabilities
• Violation of the federal Americans with Disabilities Act
• Lack of policy creates loopholes for individuals with personal pets
• Potential for costly damages
•Americans with Disabilities Act
•Support the value of inclusivity
•Better serve students through customer
service
•Is it a service animal required because of
a disability?
•What work or task has the dog been
trained to perform?
•Service animals must be
harnessed, leashed, or tethered, unless
these devices interfere
Course of ActionAddressing
this situation
with staff
Course of
Action for
Staff
Opportunity
for
Education
Questions?
If you would like a copy of this presentation, I would be glad to email you a digital version.

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Interview Case Study Analysis

  • 1. Presented By: Tiffany Thornton Candidate for Facilities and Event Services Coordinator CASE STUDY ANALYSIS
  • 2. Objective  Determine expectations and course of action for student staff without instituted policy.
  • 3. Outline  Departmental Profile  Commitment  Mission  Values  Evaluation Framework  Principal Problems  Analysis  Course of Action
  • 4. Departmental Profile  Commitment – to provide positive co-curricular experiences for the Georgia Southern community through our spaces, involvement opportunities, and services  Mission – providing and enhancing diverse involvement opportunities beyond the classroom in a student- centered and engaging environment. We are committed to providing excellent customer service and promoting student growth and development through experiential learning, while fostering a sense of pride and a connection to the university.
  • 5. Departmental Profile  Values  Connectedness  Creativity and Innovation  Customer service  Social Learning  Inclusivity
  • 6. Principal Problems  Your student staff has expressed concerns over the increase in personal pets being brought into the building, which are not allowed in the space.  They are also uncertain as to why service animals in training should be allowed.  The student staff is concerned that these animals could potentially cause unintentional damage to the furniture and other areas of the facility.  There is not a current institutional policy that addresses this matter.
  • 7. How would you address this situation with the staff?
  • 9. Analysis Addressing Student Staff Concerns Staff needs course of action Staff education of federal policy is needed Potential costly damages Needs immediate attention Addressing Development of Policy Create cohesiveness among institution Needs further formal development Will prevent/resolve future issues Will take time to complete Comparison of Approaches
  • 10. AnalysisRisk Planning HIGH LOW Risk Identification • Discrimination of individuals with disabilities • Violation of the federal Americans with Disabilities Act • Lack of policy creates loopholes for individuals with personal pets • Potential for costly damages
  • 11. •Americans with Disabilities Act •Support the value of inclusivity •Better serve students through customer service •Is it a service animal required because of a disability? •What work or task has the dog been trained to perform? •Service animals must be harnessed, leashed, or tethered, unless these devices interfere Course of ActionAddressing this situation with staff Course of Action for Staff Opportunity for Education
  • 12. Questions? If you would like a copy of this presentation, I would be glad to email you a digital version.