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Environmental
Branding
Brand 101    6 Brand Venues        Examples




                     01               02                03




2007 AIA Miami DTE
Just Do It        Value          Innovation




                                    Expect More     Ultimate Driving
                     Third Place
                                      Pay Less          Machine




                                                     Logo ≠ Brand
2007 AIA Miami DTE    Brand 101    6 Brand Venues     Examples
Product ≠ Brand
2007 AIA Miami DTE   Brand 101   6 Brand Venues      Examples
Dockers, Top Sider, Vans, = $25.-

                                                           Brand is Representation
2007 AIA Miami DTE       Brand 101        6 Brand Venues            Examples
Dockers, Top Sider, Vans, = $25.-             Nike = $45.-

                                                           Brand is Representation
2007 AIA Miami DTE       Brand 101        6 Brand Venues            Examples
Brand is Surrogate
2007 AIA Miami DTE   Brand 101   6 Brand Venues       Examples
Brand is Surrogate
2007 AIA Miami DTE   Brand 101   6 Brand Venues       Examples
Heart Share
                                                  That’s my brand.


                                                  Gut Share
                                                  I love that brand.


                                                  Mind Share
                                                  I’ve used that brand.


                                                  Market Share
                                                  I know that brand.




                                                    Brand Pyramid
2007 AIA Miami DTE   Brand 101   6 Brand Venues      Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)


                                              CORE                              CORE                              CORE                            X FACTOR                          SUMMARY
                                           CONSUMER 1                        CONSUMER 2                        CONSUMER 3

                                       Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters
                                       •    Insert appropriate           •    Insert appropriate           •    Insert appropriate            •   Insert appropriate            •   Insert appropriate
                                            text in here.                     text in here.                     text in here.                     text in here.                     text in here.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                   that you absolutely cannot break.




                                                                                   APPLICATION (BRAND VENUES)


                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE
                                                                                                                                                                                                                           The core attributes of the
                                                                                                                                                                                                                           client and/or organization.
                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)


                                              CORE                              CORE                              CORE                            X FACTOR                          SUMMARY
                                           CONSUMER 1                        CONSUMER 2                        CONSUMER 3

                                       Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters
                                       •    Insert appropriate           •    Insert appropriate           •    Insert appropriate            •   Insert appropriate            •   Insert appropriate
                                            text in here.                     text in here.                     text in here.                     text in here.                     text in here.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                   that you absolutely cannot break.




                                                                                   APPLICATION (BRAND VENUES)


                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE
                                                                                                                                                                                                                           The core attributes of the
                                                                                                                                                                                                                           client and/or organization.
                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)


                                              CORE
                                           CONSUMER 1
                                                                                CORE
                                                                             CONSUMER 2
                                                                                                                  CORE
                                                                                                               CONSUMER 3
                                                                                                                                                  X FACTOR                          SUMMARY
                                                                                                                                                                                                                           Define the ket attributes of
                                       Early Adopters
                                       •    Insert appropriate
                                            text in here.
                                                                         Early Adopters
                                                                         •    Insert appropriate
                                                                              text in here.
                                                                                                           Early Adopters
                                                                                                           •    Insert appropriate
                                                                                                                text in here.
                                                                                                                                              Early Adopters
                                                                                                                                              •   Insert appropriate
                                                                                                                                                  text in here.
                                                                                                                                                                                Early Adopters
                                                                                                                                                                                •   Insert appropriate
                                                                                                                                                                                    text in here.
                                                                                                                                                                                                                           the ideal customers.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                   that you absolutely cannot break.




                                                                                   APPLICATION (BRAND VENUES)


                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE
                                                                                                                                                                                                                           The core attributes of the
                                                                                                                                                                                                                           client and/or organization.
                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)


                                              CORE
                                           CONSUMER 1
                                                                                CORE
                                                                             CONSUMER 2
                                                                                                                  CORE
                                                                                                               CONSUMER 3
                                                                                                                                                  X FACTOR                          SUMMARY
                                                                                                                                                                                                                           Define the ket attributes of
                                       Early Adopters
                                       •    Insert appropriate
                                            text in here.
                                                                         Early Adopters
                                                                         •    Insert appropriate
                                                                              text in here.
                                                                                                           Early Adopters
                                                                                                           •    Insert appropriate
                                                                                                                text in here.
                                                                                                                                              Early Adopters
                                                                                                                                              •   Insert appropriate
                                                                                                                                                  text in here.
                                                                                                                                                                                Early Adopters
                                                                                                                                                                                •   Insert appropriate
                                                                                                                                                                                    text in here.
                                                                                                                                                                                                                           the ideal customers.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                                                                                                                                                           What promise can be made
                                                                                   that you absolutely cannot break.
                                                                                                                                                                                                                           to the customer?
                                                                                   APPLICATION (BRAND VENUES)


                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE
                                                                                                                                                                                                                           The core attributes of the
                                                                                                                                                                                                                           client and/or organization.
                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)


                                              CORE
                                           CONSUMER 1
                                                                                CORE
                                                                             CONSUMER 2
                                                                                                                  CORE
                                                                                                               CONSUMER 3
                                                                                                                                                  X FACTOR                          SUMMARY
                                                                                                                                                                                                                           Define the ket attributes of
                                       Early Adopters
                                       •    Insert appropriate
                                            text in here.
                                                                         Early Adopters
                                                                         •    Insert appropriate
                                                                              text in here.
                                                                                                           Early Adopters
                                                                                                           •    Insert appropriate
                                                                                                                text in here.
                                                                                                                                              Early Adopters
                                                                                                                                              •   Insert appropriate
                                                                                                                                                  text in here.
                                                                                                                                                                                Early Adopters
                                                                                                                                                                                •   Insert appropriate
                                                                                                                                                                                    text in here.
                                                                                                                                                                                                                           the ideal customers.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                                                                                                                                                           What promise can be made
                                                                                   that you absolutely cannot break.
                                                                                                                                                                                                                           to the customer?
                                                                                   APPLICATION (BRAND VENUES)




                                                                                                                                                                                                                           How does the brand touch
                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters




                                                                                                                                                                                                                           the customer?
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
Strengths                Weaknesses
                                    Surprise attack.          Not well recognized.
                                    Indigenous.               Not credible.
                                    Long history of           Wrong size.
                                    accomplishment.           Wrong location.
                                              Strengths      Weaknesses
                                    Well respected.           Not fast enough to
                     Internal




                                                              market.
                     External




                                  Opportunities                      Threats
                                    Under-served market.
                                            Opportunities       Rapidly changing
                                                                Threats
                                    First to enter a new        technology.
                                    market.                     Too easy to emulate.
                                    Take advantage of a         Customers resistant
                                    competitors                 to change.
                                    weakness.




                                                                                       SWOT
2007 AIA Miami DTE              Brand 101           6 Brand Venues            Examples
Price                  Differentiation                Segmentation                         Brand
          Price is the principle arena   Attempts to make services      Turns small size into great    Value is dependent on the
          for competition.               offered different.             advantage.                     strength of relationships.

          Lower the cost of              Succeeds with moderately       Go where larger                Not affected by volatile
          production or operation.       higher prices.                 competitors can’t.             market conditions.

          Competition of the worst       Differs with selection,        Low market share - doesn’t     All about the creation of
          kind, a race to the bottom.    quality, convenience, other.   seek to please everyone.       trust.

          Trade profit margin for         Stresses direct comparison.    Trades high market share       Great brands don’t die -
          market share.                                                 for higher margins.            they are murdered.


          Wal-Mart                        Target                        Ranch Market                    Starbucks


          Every Day Low Prices           Design                         Authentic Hispanic             Third Place




                                                                                 Competitive Strategies
2007 AIA Miami DTE               Brand 101                   6 Brand Venues                      Examples
Market Share



                                                                                      High




                                            AJ’s                       Fry’s
                     Price




                                                          Bashas’


                                         Mercado
                                                                    Wal-Mart
                                             Ranch     Food City
                                             Market

                                                                                      Low
                                 Niche




                                                                               Mass
                                                                                 Market Matrix
2007 AIA Miami DTE       Brand 101                    6 Brand Venues              Examples
Horizontal Competition



                                                                   Drafting
                                  A/E Firms       Engineers
                                                                   Services




                                                                                   Vertical Competition
                                 Architects       You           Architects




                                                                Home Plan
                                 Contractors      Software
                                                                 Books




                                                   Vertical & Horizontal Competition
2007 AIA Miami DTE   Brand 101                 6 Brand Venues                 Examples
Indigenous               Great Service          Selection              Innovation




                                                                            Mountains
2007 AIA Miami DTE        Brand 101             6 Brand Venues           Examples
Pay More             Pay Similar              Pay Less              Pay Less                Pay Less               Pay More
        Get More              Get More                Get More             Get Similar              Get Less               Get Less


     There’s an implicit   Quality and             Offers the customer    Typical national      Shamelessly and         The price suggests
     added value that      performance             more than they         brands at lower       enthusiastically        premium quality, yet
     demands a premium     comparable with         expect for less than   than normal prices.   expresses that less     the product falls
     price. The product    that of premium         they expect.                                 will be paid and less   short.
     can convey prestige   brands, but at prices                                                will be delivered.
     to the buyer and      similar to more                                                                              Ultimately, the
     become a symbol of    common national                                                                              customer feels
     a higher lifestyle.   brands.                                                                                      cheated and the

                     1                     2                      3                      4                       5      brand soon
                                                                                                                        disappears.       6
         Examples:             Examples:               Examples:              Examples:             Examples:               Examples:
       Rolex                Lexus                   Jet Blue               H&M                   Southwest Air           Oldsmobile
       Prada                Williams-Sonoma         Target                 Zales                 Steve Madden            Jordache
       Fendi                Armani                  Body Shop              Gap                   Old Navy                Vidal Sasoon
       Gucci                                        Neutragena             Max Factor            Cover Girl              David Yurman




                                                                                         Price/Value Proposition
2007 AIA Miami DTE            Brand 101                          6 Brand Venues                         Examples
Pay More             Pay Similar              Pay Less              Pay Less                Pay Less               Pay More
        Get More              Get More                Get More             Get Similar              Get Less               Get Less


     There’s an implicit   Quality and             Offers the customer    Typical national      Shamelessly and         The price suggests
     added value that      performance             more than they         brands at lower       enthusiastically        premium quality, yet
     demands a premium     comparable with         expect for less than   than normal prices.   expresses that less     the product falls
     price. The product    that of premium         they expect.                                 will be paid and less   short.
     can convey prestige   brands, but at prices                                                will be delivered.
     to the buyer and      similar to more                                                                              Ultimately, the
     become a symbol of    common national                                                                              customer feels
     a higher lifestyle.   brands.                                                                                      cheated and the

                     1                     2                      3                      4                       5      brand soon
                                                                                                                        disappears.       6
         Examples:             Examples:               Examples:              Examples:             Examples:               Examples:
       Rolex                Lexus                   Jet Blue               H&M                   Southwest Air           Oldsmobile
       Prada                Williams-Sonoma         Target                 Zales                 Steve Madden            Jordache
       Fendi                Armani                  Body Shop              Gap                   Old Navy                Vidal Sasoon
       Gucci                                        Neutragena             Max Factor            Cover Girl              David Yurman




                                                                                         Price/Value Proposition
2007 AIA Miami DTE            Brand 101                          6 Brand Venues                         Examples
CLIENT


                                                      INTERNAL FACTORS (STAKEHOLDERS)

                             S/O                W/T                STRATEGY          COMPETITION                 MOUNTAINS         PRICE/VALUE


                     Key Strength         Key Weakness          Differentiation     Horizontal               •   Great design.   Pay Less Get
                     • Surprise attack.   • Not enough          • Visionary.        • Architect 1.                               More
                     • Well respected.      experience.         • Creative.         • Architect 2.                               • Better service.
                                                                • Cutting edge.                                                  • More personal
                     Key Opportunity      Key Threat            • Sense of humor.   Vertical                                       attention.
                     • Under-served       • Easily copied.                          • Engineer.
                       market.            • Newer technology.                       • Business strategist.




                                                                                                                   Internal Factors
2007 AIA Miami DTE                    Brand 101                        6 Brand Venues                                   Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)



                                                                                                                                                                                                                           Define the ket attributes of
                                              CORE                              CORE                              CORE                            X FACTOR                          SUMMARY
                                           CONSUMER 1                        CONSUMER 2                        CONSUMER 3

                                       Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters




                                                                                                                                                                                                                           the ideal customers.
                                       •    Insert appropriate           •    Insert appropriate           •    Insert appropriate            •   Insert appropriate            •   Insert appropriate
                                            text in here.                     text in here.                     text in here.                     text in here.                     text in here.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                  that you absolutely cannot break?




                                                                                   APPLICATION (BRAND VENUES)


                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
Core            Core
                                 Consumer 1      Consumer 2



                                         Core
                                       Consumer 3




                                                         Core Consumers
2007 AIA Miami DTE   Brand 101          6 Brand Venues        Examples
Apple
              Pro Computing
        MacPro, MacBook Pro




                                                                     Apple
                                                                     Consumer Computing
                                                                     iMac, MacBook
                      Apple
         Alternative Computing
             Mini Mac, X Serve                         Core Consumers
2007 AIA Miami DTE        Brand 101   6 Brand Venues      Examples
Apple                    Apple                     Apple
                     Entry-level               Mid-level             Upper-level

                     iPod Shuffle              iPod Nano              iPod Video

                                                           Core Consumers
2007 AIA Miami DTE            Brand 101   6 Brand Venues      Examples
West Elm            Pottery Barn           Williams Sonoma
                      Entry-level           Mid-level               Upper-level
                     Urban Living        Country Comfort          Casual Elegance
                     Generation X       Mature Generation          Baby Boomer

                                                            Core Consumers
2007 AIA Miami DTE          Brand 101   6 Brand Venues         Examples
Old Navy
                   under 20
 Great Fashion, Great Prices




                                                                     Gap
                                                                     20 something
                                                                     Iconic American Style
         Banana Republic
                 30 something
             Accessible Luxury                         Core Consumers
2007 AIA Miami DTE        Brand 101   6 Brand Venues      Examples
xB
                                                                                                                      all the flavor. all the interior space.
                                                                                                                        all the features. none of the fat.




        xB shown with Optional 15” EM-7 Spoke Alloy Wheel and Rear Spoiler




                                                                               Scion                                                                                        Toyota                 Lexus
                                                                              Entry-level                                                                                  Mid-level              Upper-level
                                                                             Generation Y                                         Standard 60/40 Folding Rear Seat
                                                                                                                                                                          Generation X           Baby Boomer

                                                                                 Standard Cloth Bucket Seats




                                                                                                                                                                                          Core Consumers
                                                                                   Standard Center-Mounted
                              Standard Power Windows and Door Locks             Speedometer and Tachometer                              Standard Cloth Rear Seats




2007 AIA Miami DTE                                                                                             Brand 101                                             5
                                                                                                                                                                         6 Brand Venues      Examples
X
                                                      X Factor
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
BRAND AUDIENCE

                                               EXTERNAL FACTORS (CONSUMERS)

                         CORE                     CORE                    CORE                X FACTOR                 SUMMARY
                      CONSUMER 1               CONSUMER 2              CONSUMER 3

                     Generation Y             Generation X            Baby Boomer          Female                   Strong
                     • Just out of college.   • Starting to settle    • Starting to slow   • Make most              Individuals
                     • Not yet                  down.                   down.                purchasing             • Looking for
                       established.           • New disposable        • Deserve to treat     decisions.               something
                     • Urban.                   income.                 themselves.        • Think contextually.      different.
                     • Open to ethnic         • Understand who        • Have many          • See the big picture    • Not afraid to take
                       influences.               they are.               accomplishments.     and understand the       chances.
                                                                                             details.




                                                                                                              Internal Factors
2007 AIA Miami DTE        Brand 101                                  6 Brand Venues                                Examples
6 Brand Venues




                                 02




2007 AIA Miami DTE   Brand 101    6 Brand Venues   Examples
CLIENT




                                                                         INTERNAL FACTORS (STAKEHOLDERS)


                               S/O                                W/T                         PRODUCT                            MOUNTAINS                     COMPETITION                           PRICE/VALUE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                   BRAND AUDIENCE


                                                                              EXTERNAL FACTORS (CUSTOMERS)


                                              CORE                              CORE                              CORE                            X FACTOR                          SUMMARY
                                           CONSUMER 1                        CONSUMER 2                        CONSUMER 3

                                       Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters
                                       •    Insert appropriate           •    Insert appropriate           •    Insert appropriate            •   Insert appropriate            •   Insert appropriate
                                            text in here.                     text in here.                     text in here.                     text in here.                     text in here.
                                       •    And then some                •    And then some                •    And then some                 •   And then some                 •   And then some
                                            more.                             more.                             more.                             more.                             more.




                                                                                                   BRAND PROMISE

                                                                         What is the one promise you make to your customer
                                                                                                                                                                                                                           What promise is made to
                                                                                  that you absolutely cannot break?
                                                                                                                                                                                                                           customers?
                                                                                   APPLICATION (BRAND VENUES)




                                                                                                                                                                                                                           How do you touch the
                            PLACE                                PEOPLE                       PRODUCT                       PRESENTATION                           PERCEPTION                        EXPERIENCE


                      Early Adopters                    Early Adopters                    Early Adopters                     Early Adopters                    Early Adopters                    Early Adopters




                                                                                                                                                                                                                           customers/clients?
                      •   Insert appropriate            •   Insert appropriate            •   Insert appropriate             •   Insert appropriate            •   Insert appropriate            •    Insert appropriate
                          text in here.                     text in here.                     text in here.                      text in here.                     text in here.                      text in here.
                      •   And then some                 •   And then some                 •   And then some                  •   And then some                 •   And then some                 •    And then some
                          more.                             more.                             more.                              more.                             more.                              more.




                                                                                                    BRAND
                                                                                                   IDENTITY
                                                                                                   SUMMARY



                                                                                                                                                                                                                           Brand Matrix
2007 AIA Miami DTE   Brand 101                                                                                                                    6 Brand Venues                                                           Examples
Intangible   Tangible




                                     Experience            Product




                           Presentation       Brand                  People




                                     Perception              Place




                                                                              Brand Venues
2007 AIA Miami DTE   Brand 101             6 Brand Venues                     Examples
Intangible   Tangible




                                                             Product
                                    Experience




                           Presentation       Brand                    People




                                    Perception              Place




                                                                                     Product
2007 AIA Miami DTE   Brand 101            6 Brand Venues                        Examples
Fossil           Swarovski              Tiffany’s
                 Retro Band Watch      Crystal Art      Frank Gehry Collection



                                                             Product
2007 AIA Miami DTE        Brand 101   6 Brand Venues   Examples
Fantastic Sams                Jiffy Lube                   Bally’s
                 Hair Salons           Automobile Service        Health & Fitness



                                                                  Service
2007 AIA Miami DTE         Brand 101    6 Brand Venues      Examples
Intangible   Tangible




                                     Experience            Product




                           Presentation       Brand                  People




                                     Perception              Place




                                                                        Brand Venues
2007 AIA Miami DTE   Brand 101             6 Brand Venues               Examples
Lee Iacocca        Bill Gates       Martha Stewart
                      Chrysler          Microsoft            Living

                                                               People
2007 AIA Miami DTE          Brand 101   6 Brand Venues   Examples
Baristas               Geek Squad             Crew Members


                                                             People
2007 AIA Miami DTE        Brand 101   6 Brand Venues   Examples
Intangible   Tangible




                                     Experience           Product




                           Presentation       Brand                       People




                                     Perception
                                                                  Place




                                                                                   Brand Venues
2007 AIA Miami DTE   Brand 101             6 Brand Venues                          Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Intangible   Tangible




                                    Experience            Product




                           Presentation         Brand                People




                                                             Place
                                   Perception




                                                                              Brand Venues
2007 AIA Miami DTE   Brand 101             6 Brand Venues                     Examples
Perception
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Perception
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Perception
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Perception
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Perception
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Intangible   Tangible




                                       Experience            Product




                        Presentation            Brand                  People




                                       Perception              Place




                                                                                Brand Venues
2007 AIA Miami DTE   Brand 101               6 Brand Venues                     Examples
Career Builder



                                                   Presentation
2007 AIA Miami DTE   Brand 101    6 Brand Venues   Examples
Career Builder



                                                   Presentation
2007 AIA Miami DTE   Brand 101    6 Brand Venues   Examples
Intangible   Tangible




                                   Experience
                                                          Product




                           Presentation         Brand               People




                                    Perception              Place




                                                                             Brand Venues
2007 AIA Miami DTE   Brand 101             6 Brand Venues                    Examples
BRAND PROMISE
                                                         Our product will release the creative soul within
                                                                  the soul of every customer.




                                                               APPLICATION (BRAND VENUES)

                      PRODUCT                 PEOPLE                     PLACE                 PERCEPTION    PRESENTATION                 EXPERIENCE


                 •   Computers.        •   Iconic leader who     •   Organized just like   •   Innovative.   •   Good web site.       •   Plug and play.
                 •   Consumer              elicits fanatical         the web site.         •   High price.   •   Great billboards.    •   Personal control.
                     Electronics.          allegiance.           •   Hands on and                            •   Very funny TV ads.   •   Creative vehicle.
                 •   Software.         •   Knowledgeable             interactive.                            •   Print ads that       •   High degree of
                                           employees at          •   Simple user                                 match the                gadget envy.
                                           genius bars.              interface like the                          simplicity of the
                                                                     software.                                   product.




                                                                                                                              Application
2007 AIA Miami DTE                  Brand 101                               6 Brand Venues                               Examples
Examples




                                                  03




2007 AIA Miami DTE   Brand 101   6 Brand Venues        Examples
®
                                 TARGET


2007 AIA Miami DTE   Brand 101    6 Brand Venues       Examples
Michael Graves                Thomas O’Brien            Isaac Mizrahi
               Housewares               Home Furnishings              Fashion



                                                                Product
2007 AIA Miami DTE          Brand 101    6 Brand Venues    Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Apple


2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product - Hardware
2007 AIA Miami DTE   Brand 101   6 Brand Venues        Examples
Product - Software
2007 AIA Miami DTE   Brand 101   6 Brand Venues        Examples
People
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Product
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Board of Directors




                                           Board of Directors shown from left to right:
                                           Olden Lee PepsiCo, Inc., retired executive
                                           Howard Schultz Starbucks Corporation, chairman
                                           Barbara Bass Gerson Bakar Foundation, president
                                           William W. (Bill) Bradley Allen & Company LLC, managing director
                                           Howard Behar Starbucks Corporation, director
                                           Myron E. Ullman, III J.C. Penney Company, Inc., chairman and chief executive officer
                                           James L. Donald Starbucks Corporation, president and chief executive officer
                                           James G. Shennan, Jr. Trinity Ventures, general partner emeritus
                                           Craig E. Weatherup Pepsi-Cola Company, retired chief executive officer
                                           Mellody Hobson Ariel Capital Management, LLC/Ariel Mutual Funds, president
                                           Javier G. Teruel Colgate-Palmolive Company, vice chairman



2007 AIA Miami DTE   Brand 101   6 Brand Venues                            Examples
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Place
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Presentation
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Design Within Reach
2007 AIA Miami DTE   Brand 101   6 Brand Venues         Examples
Design Within Reach
2007 AIA Miami DTE   Brand 101   6 Brand Venues         Examples
Design Within Reach
2007 AIA Miami DTE   Brand 101   6 Brand Venues         Examples
Room & Board
2007 AIA Miami DTE   Brand 101   6 Brand Venues    Examples
Room & Board
2007 AIA Miami DTE   Brand 101   6 Brand Venues    Examples
Room & Board
2007 AIA Miami DTE   Brand 101   6 Brand Venues    Examples
Fornarina
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Prada
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Prada
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Prada
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Prada
2007 AIA Miami DTE   Brand 101   6 Brand Venues   Examples
Closing Thoughts




2007 AIA Miami DTE
Brands that make a lasting and
                     meaningful connection to customers
                     are those that touch customers
                     through as many venues as possible.

                     The most valuable brands are those
                     who understand that success comes
                     from consistency.
                     Architects can play a leading role in
                     pulling it all together and making
                     work.

2007 AIA Miami DTE
Q&A

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2007 AIA Miami

  • 2. Brand 101 6 Brand Venues Examples 01 02 03 2007 AIA Miami DTE
  • 3. Just Do It Value Innovation Expect More Ultimate Driving Third Place Pay Less Machine Logo ≠ Brand 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 4. Product ≠ Brand 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 5. Dockers, Top Sider, Vans, = $25.- Brand is Representation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 6. Dockers, Top Sider, Vans, = $25.- Nike = $45.- Brand is Representation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 7. Brand is Surrogate 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 8. Brand is Surrogate 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 9. Heart Share That’s my brand. Gut Share I love that brand. Mind Share I’ve used that brand. Market Share I know that brand. Brand Pyramid 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 10. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) CORE CORE CORE X FACTOR SUMMARY CONSUMER 1 CONSUMER 2 CONSUMER 3 Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer that you absolutely cannot break. APPLICATION (BRAND VENUES) PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 11. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE The core attributes of the client and/or organization. Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) CORE CORE CORE X FACTOR SUMMARY CONSUMER 1 CONSUMER 2 CONSUMER 3 Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer that you absolutely cannot break. APPLICATION (BRAND VENUES) PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 12. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE The core attributes of the client and/or organization. Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) CORE CONSUMER 1 CORE CONSUMER 2 CORE CONSUMER 3 X FACTOR SUMMARY Define the ket attributes of Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. the ideal customers. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer that you absolutely cannot break. APPLICATION (BRAND VENUES) PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 13. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE The core attributes of the client and/or organization. Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) CORE CONSUMER 1 CORE CONSUMER 2 CORE CONSUMER 3 X FACTOR SUMMARY Define the ket attributes of Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. the ideal customers. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer What promise can be made that you absolutely cannot break. to the customer? APPLICATION (BRAND VENUES) PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 14. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE The core attributes of the client and/or organization. Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) CORE CONSUMER 1 CORE CONSUMER 2 CORE CONSUMER 3 X FACTOR SUMMARY Define the ket attributes of Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. Early Adopters • Insert appropriate text in here. the ideal customers. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer What promise can be made that you absolutely cannot break. to the customer? APPLICATION (BRAND VENUES) How does the brand touch PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters the customer? • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 15. Strengths Weaknesses Surprise attack. Not well recognized. Indigenous. Not credible. Long history of Wrong size. accomplishment. Wrong location. Strengths Weaknesses Well respected. Not fast enough to Internal market. External Opportunities Threats Under-served market. Opportunities Rapidly changing Threats First to enter a new technology. market. Too easy to emulate. Take advantage of a Customers resistant competitors to change. weakness. SWOT 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 16. Price Differentiation Segmentation Brand Price is the principle arena Attempts to make services Turns small size into great Value is dependent on the for competition. offered different. advantage. strength of relationships. Lower the cost of Succeeds with moderately Go where larger Not affected by volatile production or operation. higher prices. competitors can’t. market conditions. Competition of the worst Differs with selection, Low market share - doesn’t All about the creation of kind, a race to the bottom. quality, convenience, other. seek to please everyone. trust. Trade profit margin for Stresses direct comparison. Trades high market share Great brands don’t die - market share. for higher margins. they are murdered. Wal-Mart Target Ranch Market Starbucks Every Day Low Prices Design Authentic Hispanic Third Place Competitive Strategies 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 17. Market Share High AJ’s Fry’s Price Bashas’ Mercado Wal-Mart Ranch Food City Market Low Niche Mass Market Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 18. Horizontal Competition Drafting A/E Firms Engineers Services Vertical Competition Architects You Architects Home Plan Contractors Software Books Vertical & Horizontal Competition 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 19. Indigenous Great Service Selection Innovation Mountains 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 20. Pay More Pay Similar Pay Less Pay Less Pay Less Pay More Get More Get More Get More Get Similar Get Less Get Less There’s an implicit Quality and Offers the customer Typical national Shamelessly and The price suggests added value that performance more than they brands at lower enthusiastically premium quality, yet demands a premium comparable with expect for less than than normal prices. expresses that less the product falls price. The product that of premium they expect. will be paid and less short. can convey prestige brands, but at prices will be delivered. to the buyer and similar to more Ultimately, the become a symbol of common national customer feels a higher lifestyle. brands. cheated and the 1 2 3 4 5 brand soon disappears. 6 Examples: Examples: Examples: Examples: Examples: Examples: Rolex Lexus Jet Blue H&M Southwest Air Oldsmobile Prada Williams-Sonoma Target Zales Steve Madden Jordache Fendi Armani Body Shop Gap Old Navy Vidal Sasoon Gucci Neutragena Max Factor Cover Girl David Yurman Price/Value Proposition 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 21. Pay More Pay Similar Pay Less Pay Less Pay Less Pay More Get More Get More Get More Get Similar Get Less Get Less There’s an implicit Quality and Offers the customer Typical national Shamelessly and The price suggests added value that performance more than they brands at lower enthusiastically premium quality, yet demands a premium comparable with expect for less than than normal prices. expresses that less the product falls price. The product that of premium they expect. will be paid and less short. can convey prestige brands, but at prices will be delivered. to the buyer and similar to more Ultimately, the become a symbol of common national customer feels a higher lifestyle. brands. cheated and the 1 2 3 4 5 brand soon disappears. 6 Examples: Examples: Examples: Examples: Examples: Examples: Rolex Lexus Jet Blue H&M Southwest Air Oldsmobile Prada Williams-Sonoma Target Zales Steve Madden Jordache Fendi Armani Body Shop Gap Old Navy Vidal Sasoon Gucci Neutragena Max Factor Cover Girl David Yurman Price/Value Proposition 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 22. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T STRATEGY COMPETITION MOUNTAINS PRICE/VALUE Key Strength Key Weakness Differentiation Horizontal • Great design. Pay Less Get • Surprise attack. • Not enough • Visionary. • Architect 1. More • Well respected. experience. • Creative. • Architect 2. • Better service. • Cutting edge. • More personal Key Opportunity Key Threat • Sense of humor. Vertical attention. • Under-served • Easily copied. • Engineer. market. • Newer technology. • Business strategist. Internal Factors 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 23. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) Define the ket attributes of CORE CORE CORE X FACTOR SUMMARY CONSUMER 1 CONSUMER 2 CONSUMER 3 Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters the ideal customers. • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer that you absolutely cannot break? APPLICATION (BRAND VENUES) PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 24. Core Core Consumer 1 Consumer 2 Core Consumer 3 Core Consumers 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 25. Apple Pro Computing MacPro, MacBook Pro Apple Consumer Computing iMac, MacBook Apple Alternative Computing Mini Mac, X Serve Core Consumers 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 26. Apple Apple Apple Entry-level Mid-level Upper-level iPod Shuffle iPod Nano iPod Video Core Consumers 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 27. West Elm Pottery Barn Williams Sonoma Entry-level Mid-level Upper-level Urban Living Country Comfort Casual Elegance Generation X Mature Generation Baby Boomer Core Consumers 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 28. Old Navy under 20 Great Fashion, Great Prices Gap 20 something Iconic American Style Banana Republic 30 something Accessible Luxury Core Consumers 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 29. xB all the flavor. all the interior space. all the features. none of the fat. xB shown with Optional 15” EM-7 Spoke Alloy Wheel and Rear Spoiler Scion Toyota Lexus Entry-level Mid-level Upper-level Generation Y Standard 60/40 Folding Rear Seat Generation X Baby Boomer Standard Cloth Bucket Seats Core Consumers Standard Center-Mounted Standard Power Windows and Door Locks Speedometer and Tachometer Standard Cloth Rear Seats 2007 AIA Miami DTE Brand 101 5 6 Brand Venues Examples
  • 30. X X Factor 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 31. BRAND AUDIENCE EXTERNAL FACTORS (CONSUMERS) CORE CORE CORE X FACTOR SUMMARY CONSUMER 1 CONSUMER 2 CONSUMER 3 Generation Y Generation X Baby Boomer Female Strong • Just out of college. • Starting to settle • Starting to slow • Make most Individuals • Not yet down. down. purchasing • Looking for established. • New disposable • Deserve to treat decisions. something • Urban. income. themselves. • Think contextually. different. • Open to ethnic • Understand who • Have many • See the big picture • Not afraid to take influences. they are. accomplishments. and understand the chances. details. Internal Factors 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 32. 6 Brand Venues 02 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 33. CLIENT INTERNAL FACTORS (STAKEHOLDERS) S/O W/T PRODUCT MOUNTAINS COMPETITION PRICE/VALUE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND AUDIENCE EXTERNAL FACTORS (CUSTOMERS) CORE CORE CORE X FACTOR SUMMARY CONSUMER 1 CONSUMER 2 CONSUMER 3 Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. BRAND PROMISE What is the one promise you make to your customer What promise is made to that you absolutely cannot break? customers? APPLICATION (BRAND VENUES) How do you touch the PLACE PEOPLE PRODUCT PRESENTATION PERCEPTION EXPERIENCE Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters Early Adopters customers/clients? • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate • Insert appropriate text in here. text in here. text in here. text in here. text in here. text in here. • And then some • And then some • And then some • And then some • And then some • And then some more. more. more. more. more. more. BRAND IDENTITY SUMMARY Brand Matrix 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 34. Intangible Tangible Experience Product Presentation Brand People Perception Place Brand Venues 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 35. Intangible Tangible Product Experience Presentation Brand People Perception Place Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 36. Fossil Swarovski Tiffany’s Retro Band Watch Crystal Art Frank Gehry Collection Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 37. Fantastic Sams Jiffy Lube Bally’s Hair Salons Automobile Service Health & Fitness Service 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 38. Intangible Tangible Experience Product Presentation Brand People Perception Place Brand Venues 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 39. Lee Iacocca Bill Gates Martha Stewart Chrysler Microsoft Living People 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 40. Baristas Geek Squad Crew Members People 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 41. Intangible Tangible Experience Product Presentation Brand People Perception Place Brand Venues 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 42. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 43. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 44. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 45. Intangible Tangible Experience Product Presentation Brand People Place Perception Brand Venues 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 46. Perception 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 47. Perception 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 48. Perception 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 49. Perception 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 50. Perception 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 51. Intangible Tangible Experience Product Presentation Brand People Perception Place Brand Venues 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 52. Career Builder Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 53. Career Builder Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 54. Intangible Tangible Experience Product Presentation Brand People Perception Place Brand Venues 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 55. BRAND PROMISE Our product will release the creative soul within the soul of every customer. APPLICATION (BRAND VENUES) PRODUCT PEOPLE PLACE PERCEPTION PRESENTATION EXPERIENCE • Computers. • Iconic leader who • Organized just like • Innovative. • Good web site. • Plug and play. • Consumer elicits fanatical the web site. • High price. • Great billboards. • Personal control. Electronics. allegiance. • Hands on and • Very funny TV ads. • Creative vehicle. • Software. • Knowledgeable interactive. • Print ads that • High degree of employees at • Simple user match the gadget envy. genius bars. interface like the simplicity of the software. product. Application 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 56. Examples 03 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 57. ® TARGET 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 58. Michael Graves Thomas O’Brien Isaac Mizrahi Housewares Home Furnishings Fashion Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 59. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 60. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 61. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 62. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 63. 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 64. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 65. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 66. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 67. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 68. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 69. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 70. Apple 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 71. Product - Hardware 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 72. Product - Software 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 73. People 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 74. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 75. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 76. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 77. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 78. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 79. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 80. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 81. 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 82. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 83. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 84. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 85. Product 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 86. Board of Directors Board of Directors shown from left to right: Olden Lee PepsiCo, Inc., retired executive Howard Schultz Starbucks Corporation, chairman Barbara Bass Gerson Bakar Foundation, president William W. (Bill) Bradley Allen & Company LLC, managing director Howard Behar Starbucks Corporation, director Myron E. Ullman, III J.C. Penney Company, Inc., chairman and chief executive officer James L. Donald Starbucks Corporation, president and chief executive officer James G. Shennan, Jr. Trinity Ventures, general partner emeritus Craig E. Weatherup Pepsi-Cola Company, retired chief executive officer Mellody Hobson Ariel Capital Management, LLC/Ariel Mutual Funds, president Javier G. Teruel Colgate-Palmolive Company, vice chairman 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 87. 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 88. 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 89. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 90. Place 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 91. Presentation 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 92. Design Within Reach 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 93. Design Within Reach 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 94. Design Within Reach 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 95. Room & Board 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 96. Room & Board 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 97. Room & Board 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 98. Fornarina 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 99. Prada 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 100. Prada 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 101. Prada 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 102. Prada 2007 AIA Miami DTE Brand 101 6 Brand Venues Examples
  • 104. Brands that make a lasting and meaningful connection to customers are those that touch customers through as many venues as possible. The most valuable brands are those who understand that success comes from consistency. Architects can play a leading role in pulling it all together and making work. 2007 AIA Miami DTE
  • 105. Q&A