All the essentials you need to get start your journey into the world of digital marketing.
Includes website functionality, social media marketing, Google Adwords, SEO, email marketing, evaluation and much more.
Presented by Threesides Marketing for UCAMS.
3. We help these businesses:
• Campus Living Villages
• National Parks & Wildlife Services NSW
• Sportsmans Warehouse
• Menslink
• Eurobodalla Shire Council
• Yass Valley Tourism
• Old Bus Depot Markets
• Capital Region Farmers Market
• Hellenic Club Canberra
• Just Cuts
• The RUC
…and more. Check it out at threesides.com.au/clients
4. What can we achieve today?
Inspire
Direct
Inform
5. Learning outcomes
1. Create a basic online marketing plan
2. Understanding your digital customer
3. Finding your digital footprint
4. Identify Google tools to use in your
business
5. Social media in the digital mix
6. Tactics explained – direct, ecommerce,
search, websites
7. Evaluation & data
7. ONLINE
MARKETING
PLAN+ TACTICS
Establish your existing Digital
Footprint
Define your customer
Develop your plan + Tactics
Set your budget and define
resources
Evaluate
Online
marketing
Activities
Website
Exposure /
Listings /
Directories
Back Links /
connections
Search
Engines
SEO/SEM
Conversion
/ Sales
Direct
marketing /
Email
Resources /
People
Social
Media
9. Aussies now
spend on average
23.3 hours online
each week, 3.5
times more than
the 6.7 hours we
were spending
online in 2003
0
5
10
15
20
25
Hours online each week
2003 2013
10.
11. Your Digital Customer
What is the value of a digital sales lead
Are they lookers or buyers?
What is their lifetime value?
What are the digital pathways to your door
Develop a digital persona
12. Buyer persona
Buyer persona: a clear
understanding of a target
customer that exists in
the mind of you and your
staff / team.
13. A picture of your customer
Traits + demographics +
behaviour
Elton
Late 60’s
Loves music
Prefers to shop online
Open minded and creative
Time poor
Well educated
15. Your Business Digital Footprint
1. What does your business
look like online right now?
2. Where can I find you?
3. Where can’t I find you?
4. What do I find when I
get there?
5. How accurate is your digital pitch?
24. What is an awesome site for search?
Easy to use, navigate, and understand
Provide direct, actionable information
relevant to the search query
Professionally designed and accessible to
modern browsers
Deliver high quality, legitimate,
credible content
25. Search engine optimisation
Create Search Engine Friendly Content
Know your keywords
Build valuable Links
Create titles and labels
Create Social Media links
Develop a Google Site Map (xml)
Have a clean menu structure
Optimise for people first!
42. Why social media?
Easy to update
Large connected population using it
Good way to start a conversation
Tell a better story with photos and video
Shows your business is alive
Promotes sales and specials direct to your followers
Helps with Search Engine rankings
Cheap to run
45. What businesses need to consider…
Which medium is right for them?
Strategic resourcing – who? when? what?
Writing for the medium
Planning and scheduling
Advertising – pay to play!
Evaluation & insights
48. What makes a good website?
Visually appealing
Mobile responsive
Clear Calls To Action
Well written content – authentic,
motivational, honest, clear
Great imagery – experiences not buildings
Video, maps, contact us, costs
Ecommerce functionality
49. …for the first time, Australians
who don’t buy something
online in an average three
month period are in the
minority. – June 2013
www.roymorgan.com – June2013
57. What’s the goal?
• Sales
• Updates
• Promotion
• Engagement
• Brand building
• Promoting products
or services
• Highlighting
achievements
• Invitations
• Catalogue
58. 10 steps for email marketing
1. Setting your goals
2. Develop a schedule
3. Find a system
4. Capture your audience
5. Create your content
6. Design your email
7. Testing
8. Sending
9. Monitoring
10. Being awesome
61. Why should we measure?
1. Stop doing things that aren’t working
2. Increase accountability
3. Reduce fear and confusion
4. Make better decisions
5. Provide better customer experiences
6. Pull the right levers in your business
62. 1. Build an engaged community of fans
2. Drive email opt-ins
3. Convert interest
4. Increase the potential for word of mouth
5. Better engagement and improved messaging.
6. Gain customer service efficiencies
7. Engage with customers on all available channels
8. Make money?
What do you want to achieve?
65. 1. Track your social media analytics /
insights
2. What reach are you achieving
3. What % of engagement is being reached
4. What is resonating with your users
5. What isn’t working
Social Media
Social Media
– Engagement
+ Reach+
Sentiment
Improvements: Experiment with content, post
timing, test offers and competitions, content
themes
66.
67. Digital tactics all coming together: A case study
www.youtube.com/watch?v=ZP1X_fqvSGg
Notas del editor
Your name, business, and the one thing that motivated you to come today? If too many, one from each table
Looking at a couple of elements that will help you develop an online marketing plan. This is specific to your online activity, don’t forget about your offline marketing plan and combining the two together
A typical online plan needs to consider a range of tactics to suit the audience that you are tyring to engage. Things that we consider in our plans include (go through each bubble)
Green boxes the process for each bubble
A lot of people are focused on getting a website/FB page and not focused on the components or outcome of what they want to achieve
But before we can do all of these things, we need to know who is your digital customer. And how they want to receive information and be engaged with online.
These questions will inform the platforms eg are your ideal potential leads more likely to want to engage with you on FB or LinkedIn or Twitter or email marketing or your website or ebay store……
Change to Justin
How do you do this?
Google yourself, your competitors and keyword phrases that you think your ideal customer would use to find you or your product. Number of sponsored ads.
Keywords are not just single words
How many is too many?
And it is always changing!!! E.g. In the last few weeks Google announced that websites with SSL certificates (i.e. https sites) will help with your ranking. Mobile sites May
1. Get your site found - Target the Right Keywords
Keyword research and analysis is the most important part of an SEO campaign. It is the process of identifying the terms that search engine users are typing to find a product or service within a particular industry. Consider that keywords are like the index for the internet – you need to ensure that your product is listed under the correct words. Tourism operators should use keyword research to discover which keywords to use in the webpage content.
2. Write Quality and meaningful Content
Ensure that the text that you have on your website is quality content that tells the reader exactly what they want to know. The higher the quality of your content the higher the chances are of other websites linking to it (as well as search engines). This is also important not only for search engines but for getting the right message across to consumers.
3. Get Techy - Optimise Page Title, Headings, Metadata, Anchor Text
By ‘tweaking’ a number of the technical elements of your page you can get better results in search engines. Use the primary keyword followed by any secondary keywords in the webpage title; place company branding last. Write a description of the page, the metadata description tag is displayed in search result listings and compels people to click through to your site. In addition, include each keyword the page is targeting in the metadata keywords tag.
4. Optimise First Paragraph and Body Copy
The first paragraph on the page should include the primary keyword the page is targeting. This keyword should then be sprinkled through the remaining paragraphs of text on the page, naturally, and any secondary keywords should also be used in the copy of the page.
5. Search engines can’t read pictures
Search engines index words and text. Pictures only tell a thousand words for people, not computers. You need to ensure that all of your pictures are labeled and have ‘ALT’ tags. These are the web labels for your photos that display if the photo itself doesn’t show up.
Have to start a campaign and provide your credit card details but you can switch campaign off right away. Until you’ve done that the tool bar wont appear. Sneaky trick, enter your competitors into the keyword planner to see what keywords they are using on their site.
Own personal media monitoring service online for free. Look for yourself, business, competitiors…
Set alerts to come once a week/day
What makes a good website, mobile responsive CTA content etc repeat diagram, website is not the centre, wordpress design
Website is not the centre
We will see the older demographics grow in % as they become more comfortable with technology but it’s the under 25’s who will be growing up not knowing any different.
Explain the process online and the different moving parts and costs involved
Stores aren’t always just so people buy online – they also play a vital role in the research process
A simple way to look at the questions that need to be asked to establish your ecommerce needs. Based on the 4 p’s of marketing and turned into an ecommerce version
A platform is an individual instance of your site, your domain and you control it – this is the most common way to think of your own store/ecommerce – website
Market places such as ebay /etsy are alternative ways to setup a smaller store with less cost and overheads – but your forgo the ability to customise and improve it.
Some people have both – marketplaces are like shopping centres and platforms are like stores. Often you will see people having to but it takes more time and resources to manage.
What makes a good website, mobile responsive CTA content etc repeat diagram, website is not the centre, wordpress design
What is the purpose of doing email direct marketing?
What makes a good website, mobile responsive CTA content etc repeat diagram, website is not the centre, wordpress design
Unique Sessions
Users
Visitation growth
Page Views
Sales conversions
Pay per click visitors
Popular pages
Referring sites