The document summarizes Schneider Electric's Social Enterprise Program, which aims to foster collaboration and knowledge sharing across the large, diverse company. The program introduces collaboration platforms and a centralized employee portal to connect Schneider Electric's global workforce. It outlines a phased deployment approach and roadmap to gradually introduce these tools. The goal is to unlock the collective knowledge within the company, increase information access and sharing of best practices to drive efficiencies. Initial metrics show strong adoption rates among employees from over 100 countries. The program aims to ultimately deliver business value by facilitating collaboration.
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Similar a Global Energy Management Specialist, Schneider Electric, Uses Enterprise Social Networking to Connect Employees Across More than 100 Countries
Similar a Global Energy Management Specialist, Schneider Electric, Uses Enterprise Social Networking to Connect Employees Across More than 100 Countries (20)
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Global Energy Management Specialist, Schneider Electric, Uses Enterprise Social Networking to Connect Employees Across More than 100 Countries
1. Leading a Controlled Revolution
by Deepak Bhandary
Social Enterprise Program Manager
Schneider Electric
2. Schneider Electric at a glance
The global specialist in
Energy management
Covering
Making energy:
people in 100+ countries
Energy production
& transmission
of sales in new economies
•Safe
•Reliable
•Efficient
•Productive
•Green
of world final energy
consumption
Energy usage
billion € sales in 2012
of sales devoted to R&D
Schneider Electric IPO – Spice Program
A Recognised
Sustainable commitment
2
3. Why have a Social Enterprise Program?
Organic Growth
New Acquisitions
Diverse Cultures
If only Schneider knew, what Schneider knows!
New Company Program 2012-15
• Customer centric collaboration & knowledge
sharing
• Cultural transformation
• Information access
Connect for Efficiency
• Employee productivity and shared practices
Schneider Electric IPO – Spice Program
3
4. Why have a Social Enterprise Program?
Organic Growth
New Acquisitions
Diverse Cultures
If only Schneider knew, what Schneider knows!
IT Strategic Plan 2012-15
Leverage 4 megatrends
Schneider Electric IPO – Spice Program
Cloud
Social
Mobile
Big Data
4
5. Why have a Social Enterprise Program?
Organic Growth
New Acquisitions
Diverse Cultures
If only Schneider knew, what Schneider knows!
Connect to Connect
IPO Strategic Plan 2012-15
Social
Enterprise
Program
Schneider Electric IPO – Spice Program
5
6. The building blocks of our program
Employee Portal
Collaboration
Platforms
Integrations
One window to
the Schneider
Electric world
Know what’s
happening
around you
Bring
collaboration to
your line of work
View corporate,
global &
personalized
information
Animate cross
functional
communities
Increase agility
& efficiency via
enhanced
business
functionality
Single point of
access
facilitating day
to day activities
Schneider Electric IPO – Spice Program
Leverage
interactive
communication
on any topic
Share
information
easily
6
7. The choice of platforms
Key Criteria
Easy to use
Schneider Electric IPO – Spice Program
Integration friendly
Good mobile
experience
7
8. Our deployment model
Add structure in a revolutionary technology
Revolution
•
•
•
•
Fast Deployment
Unstructured
Many Users
More clean up later
phases
Structured Revolution
•
•
•
•
Phased Deployment
Focused communities
Focused locations
No clean up,
deployment as you
deploy
Structured
• Slow Deployment
• Slow adoption of users
• Slow innovation
Make it viral, quite automatic with few core team resource involvement
Schneider Electric IPO – Spice Program
8
9. Our Social Enterprise Roadmap
2013
2012
2014
2015
Introduction of collaboration platforms
Development of an integrated collaboration layer
Deployment of a collaborative employee portal
Delivery of a Social Enterprise Desktop
Box global
launch
tibbr pilot
Social Enterprise
Program launch
New Company
Program launch
Schneider Electric IPO – Spice Program
tibbr global
launch
Box pilot
Salesforce
integrated
with tibbr
Launch of
wikis & blogs
Business App
integration framework
Personalization of
employee portal
Launch of a
collaborative intranet
Box & Webex
integrated with tibbr
9
10. Social Enterprise (Spice) Program
In a nutshell
…that Applications can
plug into over time
An Enterprise-wide Social
Collaboration Platform…
…with capability to search
for content across applications
Blogs
A Collaborative & Personalized
Employee Portal …
Wikis
Schneider Electric IPO – Spice Program
Lotus Notes
10
11. The Collaboration Journey
Logins/Visits
User profile completeness
# of subscriptions
Conversation analysis
% of vivid discussions
Business value realization
Content posting stats
Subjects activity level
Types of Collaborators
Value
We are here
•
•
•
•
•
•
•
Learn what a
social network
is
Understand
how to use it
•
•
CONNECT
Schneider Electric IPO – Spice Program
Glance
through
subjects
Observe
conversation
Be a reader
•
•
Use new media
to broadcast
content
View the tool
as an
advertising &
editorial area
Start posting
new content
CONTRIBUTE
•
•
Engage in 2Way dialogue
with others
Launch &
participate to
conversations
Develop
working
relationships
within the tool
•
•
Create content
collaboratively by
interacting with others in the
tool
Encourage collaboration
from others to produce
better ideas, products, etc.
Create the conditions for
setting the tool as a safe
environment for exchange
Acknowledge open
feedback, accept
challenge & embrace
failure
COLLABORATE
Maturity
11
12. Adoption Dashboard
95,000+
accounts activated on tibbr & Box
Adoption Trends
~45,000
x5
Employees have connected to date
x 13
650K
114
5%
10%
Originators
Augmenters
85%
Readers
Countries have users connecting
30K
~70%
users return every week
Schneider Electric IPO – Spice Program
50K
6K
Jan ’13
Feb ‘13
2012
2013
Users logged in
every week
2012
2013
Total activity
on Spice
12
14. Collaboration Shared Practices
GP-1
Generic
Shared Practices
Animate effectively
an Expert
Community
GP-2
Find easily a
skilled resource
GP-3
GP-4
Animate your team
in a Collaborative
way
Exchange on your
project in a Project
virtual room
*Develop culture of
collaboration & trust
*Develop Team
connections
*Ease information
flow
*Strengthens
relationships across
geographic and
functional boundaries
*Ease collaboration
and information
exchanges
*Limit emails
*Single place to find
project information
and exchanges
Underlying
Tools & Platforms
Expected
Benefits
*Develop culture of
collaboration & trust
*Unlock knowledge
*Help building/retain
company expertise
*Transform implicit
knowledge into
explicit knowledge
*Networking across
the company
Schneider Electric IPO – Spice Program
*Easy access to
people skill set and
experiences
14
15. Collaboration Shared Practices (Contd.)
GP-5
Generic
Shared Practices
GP-6
Manage a
collaborative End
User Support
Organize and run
an effective remote
meeting
*Reduce time to get
support
*Ease innovation and
continuous
improvement
*Reduce support
cost
*Save time with
meetings starting ontime
*Reduce travel costs
GP-7
GP-8
Collaboration
Toolkit
Employee
On-boarding Kit
*Develop culture of
collaboration & trust
*Develop Team
connections
* Ease collaboration
and information
exchanges
*Limit emails
*Provide a seamless
experience on joining
the organization
*Make on-boarding
easier & quicker
* Reduce personnel
dependency
Underlying
Tools & Platforms
Expected
Benefits
Schneider Electric IPO – Spice Program
15
17. How did we overcome challenges?
User Readiness
Technology Readiness
1.
2.
3.
4.
5.
6.
Fix the basics
Development of edge apps
Product quality checks
Vendor relationship
Technology landscape clarity
Change management
Schneider Electric IPO – Spice Program
1.
2.
3.
4.
5.
6.
7.
Communication & Training
Leadership involvement
Early successes
Champion network creation
Communities@Work
Value articulation
Internal partnerships
17
19. Make the most of
your energy™
schneider-electric.com
19
Notas del editor
Who are we?Why collaboration?Why tibbr?How did we deploy?What results have we seen?What next?Look at the outlets in the wall of your office, think about all the fuse switches etc behind those walls, and think of all the monitoring, support, sales, etc, that has to happen to make it all work. Well, Schneider Electric makes this electrical infrastructure possible. We are one of world’s leading energy management and automation solutions provider. From “Plant to Plug”, we design, manufacture and sell everything from switches, to industrial plugs and sockets, to power and energy monitoring systems, to protection relays and capacitors, to solar grids, etcFor some business context: “The shell of a typical data center costs about $100 per square foot to build, but the electrical gutswhich Schneider sells can cost six times as much,” says Jim Smith, Digital Realty’s chief technology officer.
Schneider Electric’s Goal: Guarantee customers energy savings of 30% or more a year by integrating all business units, product lines and intelligence across 130k+ employees in 100+ countries.Now think about how many product lines and people need to work together perfectly to make these kinds of efficiency improvements because these products are sold as giant packages and need deep integrations to ensure the energy cost savingsBut each business unit acted much like a standalone (reporting structure, culture, product knowledge, etc.)Cultural Transformation: Flatten hierarchy and enable bottom-up information flows, break silos, support leadership and individual engagement
Schneider Electric’s Goal: Guarantee customers energy savings of 30% or more a year by integrating all business units, product lines and intelligence across 130k+ employees in 100+ countries.Now think about how many product lines and people need to work together perfectly to make these kinds of efficiency improvements because these products are sold as giant packages and need deep integrations to ensure the energy cost savingsBut each business unit acted much like a standalone (reporting structure, culture, product knowledge, etc.)Cultural Transformation: Flatten hierarchy and enable bottom-up information flows, break silos, support leadership and individual engagement
Schneider Electric’s Goal: Guarantee customers energy savings of 30% or more a year by integrating all business units, product lines and intelligence across 130k+ employees in 100+ countries.Now think about how many product lines and people need to work together perfectly to make these kinds of efficiency improvements because these products are sold as giant packages and need deep integrations to ensure the energy cost savingsBut each business unit acted much like a standalone (reporting structure, culture, product knowledge, etc.)Cultural Transformation: Flatten hierarchy and enable bottom-up information flows, break silos, support leadership and individual engagement
Why tibbr was selected…Easy to use firstMobileIntegrationSubjects – Change to / Breaking silosAdoptionCRM
Deployment process, and the phases they went through and realizations/outcomes of eachTalk about starting very conservative and traditional, but slowly Schneider Electric deployment team embraced the emergent properties of social collaboration themselves. And how the processes around it remained focused on success, but without all of the multiple layers of traditional IT projects
Update and include in communication package
Update with screenshots
The approach became more and more one about collaboration strategy that supported adoption.
Global LaunchBroadcasting the success storiesExecutives are engagedCulture change: accept the emergent & now over the polished & later
Story showing that change management and business transformation is a process, and takes some time: and SE has gotten it right, but see where we started from to see the real impact.Story to tell: Early launch phase, a regular user who was very creative had a short video created for his small team being deployed on tibbr.It was much better than the official video that was created by the internal communications departmentThe user-created video was just posted to that person’s small team that was just deployed on tibbrIt quickly went viral, and everyone on tibbr at that early stage (~1500 people) loved it, and said so.Internal Comms felt that they had lost control of the messaging about tibbr, even though these types of activities are exactly why tibbr was being usedThe video was pulled down as a formal request against the wishes of the person who posted it to his small team. He wasn’t trying to make things better for everyone, just his small team.After lots of focus on what transformation we are trying to achieve, lessons on change management, time to learn and appreciate what social does for an organization, I’m happy to say, that video is now being used for Spice, and the person who created it was appointed to the Spice Adoption Team – it is a great example, of how these things take time, of why social is different, of why it is not just a product purchase but a commitment to change; of why it is a good idea to have experts like tibbr Strategy Services helping to guide you; and of why it is worth it, and there is real value to the entire organization, and customers and shareholders when you succeed with these opportunities.Thank you!