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Local Business Marketing Using 
Social Media Seminar 
Manny Sarmiento 
New Media, New Marketing, Inc. 
www.LocalDirectoriesMarketing.com
Smartphones Usage 
Between 2013 and 2017, mobile phone 
penetration will rise from 61.1% to 69.4% 
of the global population – 
Source – emarketer.com Jan. 16, 2014 
www.LocalDirectoriesMarketing.com
Number of Smartphones in the U.S. 
www.LocalDirectoriesMarketing.com
Smartphones Rule! 
Smartphones overtook regular phones in 2011 
Source: Nielsen Blog
The Smartphones Stats 
General Smartphone Usage: 
• 81% browse the Internet, 77% search, 68% use an 
app, and 48% watch videos on their smartphone 
• 72% use their smartphones while consuming other 
media, with a third while watching TV 
• 93% of smartphone owners use their smartphones while 
at home 
Source: Google Mobile Ads Blog 
www.LocalDirectoriesMarketing.com
Mobile & Search Spend to 
Reach $30 Billion 
Strategy Analytics forecasts mobile and search spend to 
reach nearly $30 billion globally by 2017. 
Location-based search revenue will reach $6 billion by 
2017. Therefore, the company predicts that more than 20 
percent of mobile advertising will come through location-based 
search in 2017. 
- Mobile Marketer December 10, 2012 
www.LocalDirectoriesMarketing.com
Action Oriented Searchers 
Mobile search is heavily used to find a wide variety of 
information and to navigate the mobile Internet. 
• Search engine websites are the most visited websites with 
77% of smartphone users citing this, followed by social 
networking, retail and video sharing websites 
• Nine out of ten smartphone searches results in an 
action (purchasing, visiting a business, etc.) 
• 24% recommended a brand or product to others as a result 
of a smartphone search 
Source: Google Mobile Ads Blog 
www.LocalDirectoriesMarketing.com
www.LocalDirectoriesMarketing.com
Location-Based Check In 
• Check In Sites 
What is Location-based Service? 
• Why People Check In? 
Tell their friends 
Record their LBS History 
Win Rewards 
• Who’s Checking In? 
Source: www.emarketer.com/Article.aspx?R=1008410
Foursquare, Facebook 
Places, Google Places, 
Twitter? 
www.LocalDirectoriesMarketing.com
Location-Based Check In 
• Why Use LBS 
Powerful Word of Mouth or Word or Web 
Builds Loyalty 
Builds the “Tribe” 
It’s Cool! 
• How to Use LBS 
Setup Accounts 
Claim Your venue 
Advertise Your Specials 
Engage and Embrace Check In Users 
www.LocalDirectoriesMarketing.com
Foursquare 
• Foursquare APP 
Smartphone Application 
The Check In Game 
Earn Points and Badges 
• Fastest Growing Geolocation Service 
45 Million Registered Users 
Setup Your Account 
Stickers on Your Door, Windows & Register 
Add Your Specials and Keep them fresh 
Respect the “Mayor” 
Check Your Venue Stats 
www.LocalDirectoriesMarketing.com
Facebook Places (Check In) 
• Facebook Places 
Smartphone Application 
1 Billion Users 
Users “Check In”, “Share” and Earn Badges 
Quickly Challenging Foursquare 
www.LocalDirectoriesMarketing.com
Other Check In Sites 
• Yelp 
Not Just Ratings and Reviews 
Check Ins and Reviews 
• WHERE 
Fast Growing on the East Coast 
Wide Range of Services 
Growing in Popularity 
www.LocalDirectoriesMarketing.com
Mobile Site Optimization 
• “Objects in the Mirror…” 
• Make Sure that Your Site is Optimized for Mobile 
• WordPress is SEO & Mobile Friendly 
• View Your Site on Different Smartphones & Pads 
• Google Sites Mobile Landing Pages 
www.LocalDirectoriesMarketing.com
QR Code Me! 
• QR Codes Usage 
Menus, Entrance, Business Cards, Print Ads, Web Site 
• Call Me, PDFs, Promotions, Coupons, Web Site 
(Demonstration - QR Code Sample on Screen) 
• QR Codes are Going Everywhere 
Get Hip, Get With It! 
Get Your QR Code Now! 
• Free QR Code Generators 
http://www.qrstuff.com/ 
http://qrcode.kaywa.com/ 
http://goqr.me/ 
• QR Code Reader for Smartphones 
Free at Your App Store 
www.LocalDirectoriesMarketing.com
Reviews & Ratings Sites 
• Claim Your Listing on All Sites 
People Can Review Even if You Don’t Claim 
• Monitor Your Listings 
• What to Do About Bad Reviews? 
Avoid them! Be Remarkable! 
Respond, Repair, Report, Thank Them 
• What to Do About Good Reviews? 
Respond, Thank Them, Use It 
www.LocalDirectoriesMarketing.com
Reviews & Ratings Sites 
• Yelp 
You Better Be Great! 
50 Million Unique Visitors 
Removes Good Reviews 
• Urbanspoon 
• CitySearch 
Best Know Site 
75,000 Businesses 
• Google+ Places 
Displays Yelp and CitySearch Reviews 
Shows on Google Maps and Top of SERPs 
Optimize for Google Search 
Claim, Complete, Photos, Videos, Hours, Reviews 
Purchase Google Boost Ads 
Google.com/places 
• Restaurantica.com 
• Zagat.com 
• Gayot.com www.LocalDirectoriesMarketing.com
Local Directories 
www.LocalDirectoriesMarketing.com
Customer Loyalty 
Programs 
• Customer Loyalty Programs 
Capture, LVC (Lifetime Value of a Customer) 
Bring them Back and Keep Them! 
• The Goldfish in the Bowl 
GetPerka.com $$ 
Loyalty Punch Cards on Your SmartPhone 
Email Marketing 
Timely, Informative, TOMA, the “Tribe” 
Excellent, Overlooked Tool 
Social Media Databases 
Loyalty Comes from Being “Remarkable” 
Remarkable: Worth Making a Remark About 
Customer Evangelists 
www.LocalDirectoriesMarketing.com
Get Listed on 50+ 
Search Engines 
www.LocalDirectoriesMarketing.com 
1. Check Your Local Directories Listings 
2. Fix Your Listings 
3. Optimize Your Listings 
4. Synchronize Your Listings 
5. Dominate SEO (Search Engines) 
6. Demo
Daily Deals for Profit 
How to Use Daily Deals Correctly 
1. Revenue Sharing 
2. Make Deal Impactful 
3. Collect Customer Information 
4. Provide 5 Star Customer Service 
5. Train Your Staff 
6. Measure R.O.I. Pf/Exp = ROI 
7. New Era of Daily Deals Sites Bluespot Deals
New Marketing 
• “Permission Marketing” 
The “Tribe” 
G.A.S. 
• Being Remarkable 
• Conventional Media 
• New Media (Social Media Marketing) 
Not Going Away! 
• Web Interaction: C.C.E. 
www.LocalDirectoriesMarketing.com
Social Media and LBS 
Strategies 
• Social Media Domination 
• Build Large Number of Profiles 
• Build Relationships 
G.A.S. 
• Create T.O.M.A. 
• Positioning 
• “Expert” Perception 
www.LocalDirectoriesMarketing.com
Social Media and LBS 
Strategies 
• Social Networking 
Facebook, LinkedIn, Twitter, Google+ 
• Social Bookmarking 
Delicious, Digg, StumbleUpon, others 
• Social Media Press Releases 
Fast Indexing, SEO 
• Blogging 
Fast Indexing, “Expert”, SEO 
• Articles 
• Local Directories 
Hundreds – Search Engine Friendly 
www.LocalDirectoriesMarketing.com
SMM & LBS Video 
Strategies 
• YouTube and Video 
#2 Search Engine 
#3 Most Trafficked Site 
A “Must” for New Media 
• Dozens of other Video Sites 
Vimeo, Veoh, Metacafe, etc 
www.LocalDirectoriesMarketing.com
A Note About Facebook 
• Facebook is Not C.C.E. Friendly! 
• Put Facebook Business Pages in 
an iFrame 
• Connect Facebook to other Local 
Social Media. E.g. Foursquare 
www.LocalDirectoriesMarketing.com
Social SEO / SMM 
Social Media Marketing is 
Really about SEO 
www.LocalDirectoriesMarketing.com
The New SEO 
• Search Engine Optimization (SEO) 
SEO Rules Have Changed 
Easier to Appear High on SERPS 
Social SEO + New SEO 
Can Eliminate PPC Expense 
Optimize Before SMM or LBS 
• DIY-SEO (Do-It-Yourself) 
www.LocalDirectoriesMarketing.com
SEO New Media Trend 
Optimized Microsites 
www.WordPressTrainingAndClasses.com 
www.QuickBooksTrainingCourses.com 
www.QuickBooksEnEspanolMiami.com 
www.LocalDirectoriesMarketing.com
Three Active Points of a 
Website 
1. Call to Action 
Tell Me What to do Next 
2. Capture 
Who’s Visiting Your Web Site? 
Who’s Visiting Your Business? 
3. Engagement 
The New Buzz Word 
Competitor Killer 
www.LocalDirectoriesMarketing.com
Set Up Your Facebook Place 
• Remember to take the NAP 
• Select “Local Business” 
• Optimize the Page – SEO / Keywords 
• Brand the Page with Cover Image and Profile 
Image 
• Constant Optimization for Better Results 
• Facebook Business Page Management $99 per 
Month 
www.BusinessPageManagement.com
Why You Need LBS and 
Social Media? 
• The New Marketing Strategies 
• The Differentiator 
• Without LBS and SMM You Are 
the Gazelle 
www.LocalDirectoriesMarketing.com
Why You Need LBS and 
Social Media? 
• Massive Reach with Minimal Budget 
• It’s Not a Fad 
• Create Massive Amount of New Clients 
• Creates Loyalty 
• Creates Top of Mind & Keeps Customers 
Loyal 
• Creates Customer Evangelists 
• SEO Value – You Will Get Found on 
Google 
www.LocalDirectoriesMarketing.com
What Happens if You Don’t Implement 
Location-based Search and Social Media 
Marketing Strategies? 
• Everything is Going Local 
• Your Competitor Will Leave You Behind 
• Your Business Growth Will Stagnate 
• You Will Probably Not be Around in 2 Years 
www.LocalDirectoriesMarketing.com
What Must You do Now! 
• Learn Social Media, Including Location-based Search 
• Hire a Social Media Marketing Communities Manager or 
Professional Company 
• Make Your Website LBS and SEO Friendly 
• Create a Social Media and Location-based Strategy 
• Implement A “Shock and Awe” Social Media and Social 
Bookmarking Campaign 
• Claim Your Listings in the All Major Review Sites, Check In 
Services and Local Directories 
• Create Complete Profiles and Add Specials and Coupons 
• Create a Capture Campaign and TOMA Strategy 
• Implement a “Remarkable” Customer Service Philosophy 
• Announce Your “New Media” Efforts through Your Store and 
Websites
New Media, New Marketing, Inc. 
• Social Media Marketing, SEO and 
Location-based Search Services. 
• Real, Up-to-date, Practical Social 
Media Education, Outsourcing and 
Consulting 
• Ready Right Now to Help You Grow 
Your Business! 
www.LocalDirectoriesMarketing.com
New Media, New 
Marketing, Inc. 
Thank You! 
Manny Sarmiento 
www.LocalDirectoriesMarketing.com

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  • 1. Local Business Marketing Using Social Media Seminar Manny Sarmiento New Media, New Marketing, Inc. www.LocalDirectoriesMarketing.com
  • 2. Smartphones Usage Between 2013 and 2017, mobile phone penetration will rise from 61.1% to 69.4% of the global population – Source – emarketer.com Jan. 16, 2014 www.LocalDirectoriesMarketing.com
  • 3. Number of Smartphones in the U.S. www.LocalDirectoriesMarketing.com
  • 4. Smartphones Rule! Smartphones overtook regular phones in 2011 Source: Nielsen Blog
  • 5. The Smartphones Stats General Smartphone Usage: • 81% browse the Internet, 77% search, 68% use an app, and 48% watch videos on their smartphone • 72% use their smartphones while consuming other media, with a third while watching TV • 93% of smartphone owners use their smartphones while at home Source: Google Mobile Ads Blog www.LocalDirectoriesMarketing.com
  • 6. Mobile & Search Spend to Reach $30 Billion Strategy Analytics forecasts mobile and search spend to reach nearly $30 billion globally by 2017. Location-based search revenue will reach $6 billion by 2017. Therefore, the company predicts that more than 20 percent of mobile advertising will come through location-based search in 2017. - Mobile Marketer December 10, 2012 www.LocalDirectoriesMarketing.com
  • 7. Action Oriented Searchers Mobile search is heavily used to find a wide variety of information and to navigate the mobile Internet. • Search engine websites are the most visited websites with 77% of smartphone users citing this, followed by social networking, retail and video sharing websites • Nine out of ten smartphone searches results in an action (purchasing, visiting a business, etc.) • 24% recommended a brand or product to others as a result of a smartphone search Source: Google Mobile Ads Blog www.LocalDirectoriesMarketing.com
  • 9. Location-Based Check In • Check In Sites What is Location-based Service? • Why People Check In? Tell their friends Record their LBS History Win Rewards • Who’s Checking In? Source: www.emarketer.com/Article.aspx?R=1008410
  • 10. Foursquare, Facebook Places, Google Places, Twitter? www.LocalDirectoriesMarketing.com
  • 11. Location-Based Check In • Why Use LBS Powerful Word of Mouth or Word or Web Builds Loyalty Builds the “Tribe” It’s Cool! • How to Use LBS Setup Accounts Claim Your venue Advertise Your Specials Engage and Embrace Check In Users www.LocalDirectoriesMarketing.com
  • 12. Foursquare • Foursquare APP Smartphone Application The Check In Game Earn Points and Badges • Fastest Growing Geolocation Service 45 Million Registered Users Setup Your Account Stickers on Your Door, Windows & Register Add Your Specials and Keep them fresh Respect the “Mayor” Check Your Venue Stats www.LocalDirectoriesMarketing.com
  • 13. Facebook Places (Check In) • Facebook Places Smartphone Application 1 Billion Users Users “Check In”, “Share” and Earn Badges Quickly Challenging Foursquare www.LocalDirectoriesMarketing.com
  • 14. Other Check In Sites • Yelp Not Just Ratings and Reviews Check Ins and Reviews • WHERE Fast Growing on the East Coast Wide Range of Services Growing in Popularity www.LocalDirectoriesMarketing.com
  • 15. Mobile Site Optimization • “Objects in the Mirror…” • Make Sure that Your Site is Optimized for Mobile • WordPress is SEO & Mobile Friendly • View Your Site on Different Smartphones & Pads • Google Sites Mobile Landing Pages www.LocalDirectoriesMarketing.com
  • 16. QR Code Me! • QR Codes Usage Menus, Entrance, Business Cards, Print Ads, Web Site • Call Me, PDFs, Promotions, Coupons, Web Site (Demonstration - QR Code Sample on Screen) • QR Codes are Going Everywhere Get Hip, Get With It! Get Your QR Code Now! • Free QR Code Generators http://www.qrstuff.com/ http://qrcode.kaywa.com/ http://goqr.me/ • QR Code Reader for Smartphones Free at Your App Store www.LocalDirectoriesMarketing.com
  • 17. Reviews & Ratings Sites • Claim Your Listing on All Sites People Can Review Even if You Don’t Claim • Monitor Your Listings • What to Do About Bad Reviews? Avoid them! Be Remarkable! Respond, Repair, Report, Thank Them • What to Do About Good Reviews? Respond, Thank Them, Use It www.LocalDirectoriesMarketing.com
  • 18. Reviews & Ratings Sites • Yelp You Better Be Great! 50 Million Unique Visitors Removes Good Reviews • Urbanspoon • CitySearch Best Know Site 75,000 Businesses • Google+ Places Displays Yelp and CitySearch Reviews Shows on Google Maps and Top of SERPs Optimize for Google Search Claim, Complete, Photos, Videos, Hours, Reviews Purchase Google Boost Ads Google.com/places • Restaurantica.com • Zagat.com • Gayot.com www.LocalDirectoriesMarketing.com
  • 20. Customer Loyalty Programs • Customer Loyalty Programs Capture, LVC (Lifetime Value of a Customer) Bring them Back and Keep Them! • The Goldfish in the Bowl GetPerka.com $$ Loyalty Punch Cards on Your SmartPhone Email Marketing Timely, Informative, TOMA, the “Tribe” Excellent, Overlooked Tool Social Media Databases Loyalty Comes from Being “Remarkable” Remarkable: Worth Making a Remark About Customer Evangelists www.LocalDirectoriesMarketing.com
  • 21. Get Listed on 50+ Search Engines www.LocalDirectoriesMarketing.com 1. Check Your Local Directories Listings 2. Fix Your Listings 3. Optimize Your Listings 4. Synchronize Your Listings 5. Dominate SEO (Search Engines) 6. Demo
  • 22. Daily Deals for Profit How to Use Daily Deals Correctly 1. Revenue Sharing 2. Make Deal Impactful 3. Collect Customer Information 4. Provide 5 Star Customer Service 5. Train Your Staff 6. Measure R.O.I. Pf/Exp = ROI 7. New Era of Daily Deals Sites Bluespot Deals
  • 23. New Marketing • “Permission Marketing” The “Tribe” G.A.S. • Being Remarkable • Conventional Media • New Media (Social Media Marketing) Not Going Away! • Web Interaction: C.C.E. www.LocalDirectoriesMarketing.com
  • 24. Social Media and LBS Strategies • Social Media Domination • Build Large Number of Profiles • Build Relationships G.A.S. • Create T.O.M.A. • Positioning • “Expert” Perception www.LocalDirectoriesMarketing.com
  • 25. Social Media and LBS Strategies • Social Networking Facebook, LinkedIn, Twitter, Google+ • Social Bookmarking Delicious, Digg, StumbleUpon, others • Social Media Press Releases Fast Indexing, SEO • Blogging Fast Indexing, “Expert”, SEO • Articles • Local Directories Hundreds – Search Engine Friendly www.LocalDirectoriesMarketing.com
  • 26. SMM & LBS Video Strategies • YouTube and Video #2 Search Engine #3 Most Trafficked Site A “Must” for New Media • Dozens of other Video Sites Vimeo, Veoh, Metacafe, etc www.LocalDirectoriesMarketing.com
  • 27. A Note About Facebook • Facebook is Not C.C.E. Friendly! • Put Facebook Business Pages in an iFrame • Connect Facebook to other Local Social Media. E.g. Foursquare www.LocalDirectoriesMarketing.com
  • 28. Social SEO / SMM Social Media Marketing is Really about SEO www.LocalDirectoriesMarketing.com
  • 29. The New SEO • Search Engine Optimization (SEO) SEO Rules Have Changed Easier to Appear High on SERPS Social SEO + New SEO Can Eliminate PPC Expense Optimize Before SMM or LBS • DIY-SEO (Do-It-Yourself) www.LocalDirectoriesMarketing.com
  • 30. SEO New Media Trend Optimized Microsites www.WordPressTrainingAndClasses.com www.QuickBooksTrainingCourses.com www.QuickBooksEnEspanolMiami.com www.LocalDirectoriesMarketing.com
  • 31. Three Active Points of a Website 1. Call to Action Tell Me What to do Next 2. Capture Who’s Visiting Your Web Site? Who’s Visiting Your Business? 3. Engagement The New Buzz Word Competitor Killer www.LocalDirectoriesMarketing.com
  • 32. Set Up Your Facebook Place • Remember to take the NAP • Select “Local Business” • Optimize the Page – SEO / Keywords • Brand the Page with Cover Image and Profile Image • Constant Optimization for Better Results • Facebook Business Page Management $99 per Month www.BusinessPageManagement.com
  • 33. Why You Need LBS and Social Media? • The New Marketing Strategies • The Differentiator • Without LBS and SMM You Are the Gazelle www.LocalDirectoriesMarketing.com
  • 34. Why You Need LBS and Social Media? • Massive Reach with Minimal Budget • It’s Not a Fad • Create Massive Amount of New Clients • Creates Loyalty • Creates Top of Mind & Keeps Customers Loyal • Creates Customer Evangelists • SEO Value – You Will Get Found on Google www.LocalDirectoriesMarketing.com
  • 35. What Happens if You Don’t Implement Location-based Search and Social Media Marketing Strategies? • Everything is Going Local • Your Competitor Will Leave You Behind • Your Business Growth Will Stagnate • You Will Probably Not be Around in 2 Years www.LocalDirectoriesMarketing.com
  • 36. What Must You do Now! • Learn Social Media, Including Location-based Search • Hire a Social Media Marketing Communities Manager or Professional Company • Make Your Website LBS and SEO Friendly • Create a Social Media and Location-based Strategy • Implement A “Shock and Awe” Social Media and Social Bookmarking Campaign • Claim Your Listings in the All Major Review Sites, Check In Services and Local Directories • Create Complete Profiles and Add Specials and Coupons • Create a Capture Campaign and TOMA Strategy • Implement a “Remarkable” Customer Service Philosophy • Announce Your “New Media” Efforts through Your Store and Websites
  • 37. New Media, New Marketing, Inc. • Social Media Marketing, SEO and Location-based Search Services. • Real, Up-to-date, Practical Social Media Education, Outsourcing and Consulting • Ready Right Now to Help You Grow Your Business! www.LocalDirectoriesMarketing.com
  • 38. New Media, New Marketing, Inc. Thank You! Manny Sarmiento www.LocalDirectoriesMarketing.com