The document discusses ways to take a claims organization from ordinary to extraordinary through benchmarking, organizational improvement, and focusing on people, process, and technology. It emphasizes defining meaningful metrics, leveraging people's strengths, streamlining processes, and using data analytics to drive accuracy and maximize efficiencies. Continuous improvement is key, as perfection is impossible but chasing excellence will result in great outcomes.

1. Re-Adjusted Taking Your Claims Organization From Ordinary To Extraordinary! Christopher Tidball, SCLA, SSBB Executive Claims Consultant (904) 742-9031 www.christidball.com Ed Kent, Esquire Law Offices of Kent & Senen (661) 362-0800 [email_address]

3. “ Don’t tell me the sky is the limit… there are footprints on the moon” – Paul Brandt

4. “ Guttenberg Moment ”

5. The Ah-ha moment Archimeades- levers, pulleys, irrigation and the calculation of pi Mesopotamians (circa 3500 B.C.) discovered that wheels made moving things easier

8. Great leaders not only lead, they transform industries…

9. Leaders…Innovators…Transformers

10. Innovation Wins! Source: Business Week

11. What’s missing? Source: Business Week ?

21. Unintended Consequences

27. The impact of cycle time…

29. This is what we are up against!

31. Claims isn’t for just anyone…

35. Process Example – Adverse Subrogation

37. Internet Resources