Overview of RXP Services. RXP has made it the company mission to attract a diverse staff with market leading capabilities to help you realise your company's potential. Our focus means we have a burning desire to understand our customers and knowing their thoughts on developing their new and digital business platforms. Our growth and success is testament to our innovative thinking and proven methodologies, which draws clients and consultants to a brand they want to be associated with. Coupled with locations across Melbourne, Sydney, Canberra, Hobart and Hong Kong; we are placed apart from competitors with the reach and expertise to implement projects across the region. Technology has become more and more inseparable from more and more daily activities. Successful organisations will evolve in how they communicate, learn and interact to build better customer intimacy. We consistently take steps forward to keep ahead, so others have to keep up.

1. RXP Overview

2. Our combined skills and experience enable
excellence across digital transformation.
We bring together creativity, design, insights and technology to
help our clients build products and digital solutions.
Our team is made up of some of the most talented designers,
researchers, technologists and delivery people in the business.
We use agile ways of working and modern tools to deliver value
quickly to your employees and customers.
The Works is part of the RXP group of companies and is currently
AdNews Australian CX Agency of the Year.
We use innovative research techniques, data analytics and fresh
creative thinking to deliver exceptional customer experiences. Our
agency structure removes unnecessary layers and puts senior
creative thinkers at the forefront of the client relationship and the
needs of the target audience.

3. Awards & Recognition
2017 AdNews CX Agency of the Year
2017 B&T Independent Agency of the Year
2017 Campaign Asia Agency of the Year
2016 Tableau APAC Reseller of the Year
2016 Silver Stevie Asia-Pacific Award
2015 Tableau APAC Services Partner of
the Year
2015 Effie Awards - Grand Effie
2015 & 2016 Informatica Partner of the
Year
CRN Fast 50 2014, 2015 & 2016
2015 Gold Stevie Asia-Pacific Award
BRW Fast 100/ Starters 2014 & 2015

4. Our People
At our core, our business is our people.
We have purposefully brought together a
diverse group of specialists, which in turn
brings a unique way of looking at
opportunities.
Our shared methodologies bring us
together and guide how we work and
deliver. We value sharing ideas, gathering
insight, constantly improving our best
practice and always looking at how to
adopt new trends to benefit our clients.

5. Multi Disciplined
Singular Purpose
7 Practices, 5 locations, Over 700 experts
We use data to
uncover emotional
and behavioural
insights that deliver
better, more
creative customer
experiences.
Powerful ideas and
getting a result are
at the centre of
everything we do.
We design
customer
experiences and
create digital
products that drive
business outcomes
and positively
impact peoples
lives.
We advise and
support clients
through significant
transformation.
We build digital
products and
solutions across
channels to drive
business
outcomes.
We provide data
centric solutions to
unlock business
insight, through
governed
visualisations,
trusted analytics
and API
connectivity to
support evidence
based decisions in
the digital
evolution.
We improve our
clients’ processes
and integration to
lift performance
and customer
satisfaction.
We support and
provide continuous
improvement of our
customers
solutions and cloud
platforms.

6. RXP Experience Hub
Our purpose built Experience
Hub creates a space where
your staff, RXP specialists
and customers can
collaborate and ideate to
develop solutions that work.
The Experience Hub
includes:
• UX Testing Lab
• Dedicated project collaboration
spaces
• Auditorium Space for
product/solution showcases

7. RXP Development Hub
Our Hobart based Development Hub gives clients the benefits
minus the risks and pitfalls.
Quality
Experienced, tertiary qualified developers with partner
certifications. Co-located with RXP’s quality assurance
team ensures higher quality results in faster times
compared with offshore models.
Retention
Permanent staff base with low turnover and structured
career plans, ensuring IP retention and ongoing support.
Proximity
On occasions when staff need to engage with clients,
Hobart is only a 1hr flight from Melbourne or 2hr flight
from Sydney.
Responsiveness
Tasmania operates in the same time zone as eastern
Australia, therefore eliminating loss of productivity
between regions.
Communication
Modern communication technologies ensure effective
team engagement and cohesion.
Cost
Tasmania is the lowest cost region in Australia by a
significant margin, with Government payroll tax
incentives for industries such as ICT. This allows highly
competitive cost models.
Security
Over 95% of our staff are either Australian citizens or
permanent residents, allowing access to baseline or
higher security classifications. This removes the issue of
offshore access to personal or restricted data.

8. Our Partners
We partner with some of the best recognised technology vendors in the
world, along with new disruptive players to give our clients the best of
both worlds.

9. How we define digital
Digital Services
The fusion of strategy, insight,
design and technology to help
companies innovate and
digitally transform
Digital Partnership
Understand our clients
industry challenges and
contribute to their vision.
Provide trusted, long term
capabilities across multiple
aspects of their digital
transformation journey, with
value delivered through
retained knowledge, industry
insight, delivery excellence
and shared accountability.
Digital Services @ RXP
Multidisciplinary, cross-
practice capability to deliver
agile, end-to-end enterprise
solutions to clients. Built on the
foundation of our deep practice
specialisations, expertise and
thought leadership.

10. Digital Service Capabilities
We put the customer at the centre
of everything we do.
Our capabilities provide cohesive,
end-to-end capability to design,
build and support digital solutions
across current and emerging
channels.
Governance & Delivery

11. Prototyping,
UX & UI design
Design
Leadership
CX & Service
Design
RXP Collective
We design customer experiences and create digital products
that drive business outcomes and positively impact people’s
lives.

12. Customer Experience & Service Design
Delivering great customer experience, improved service coherence, and achieve tangible business results. We can
help structure your business operations to benefit from all the advantages of a human centred design thinking
approach. Stepping into your user’s and customer’s shoes, we discover and map all touch points and interactions to
identify opportunities through collaborative design.
We take a holistic approach to reviewing and designing services based on stakeholder engagement across the entirety
of the project. Doing this enables us to reduce duplication and redundancies while successfully streamlining the
process, uncovering preciously unforeseen opportunities for clients.
• Rapid Innovation Sprints
• Internal Stakeholder Insights and Collaboration
• Customer Experience Journey Mapping
• Customer Research, Testing, Validation and Insights
• Scoping, Feasibility and Minimum Viable Product
Co-design
• Ideal and Current State Service Blueprinting
• Go-To-Market and Engagement Strategy Facilitation

13. Design Leadership
Design leadership encompasses strategic design thinking, and advisory on larger, customer-centric
programmes of work and initiatives.
As more businesses make the inevitable move towards embracing digital transformation, they will require a
partner who can help them maximise their investment through creating and nurturing an environment of
innovation, driving customer focused investment and through doing so, enhancing their corporate reputation.
RXP can help with:
• Envisionising of the future
• Manifesting strategic intent
• Directing design investment
• Managing corporate reputation
• Creating and nurturing an environment of innovation
• Training for design leadership

14. User Experience
UX design for us, is translating human-led research into workable designs that our clients can engage with.
UX capability is in high demand with our clients, and we are well- positioned through our highly talented consultants to
win in this space.
By deploying rapid prototyping, observing user behaviours and preferences, testing and validating assumptions we
can ensure success when your products are in the hands of your end users. Doing this means considering the needs
of the end-users firstly, considering how they will interact with our products and still deliver our client’s needs. RXP
assists our clients through:
• User Research
• User Experience Design
• User Interface Design
• Information Architecture
• Interaction Design
• Wire-frames
• Prototyping
• Usability Testing
• Style Guides

15. RXP Engage
We advise and support clients through significant
transformation.
Business
Analysis &
Process
Capability
Uplift, Learning
& Development
Change
Management
Advisory,
Solutions,
Business
Architecture
Testing
and
Quality
Assurance
Project
and
Delivery
Services

16. Project & Delivery Services
We have extensive experience reviewing, establishing and operating enterprise level program management
offices, PPM frameworks, and associated portfolios across widespread industries and organisations.
We provide clients with a complete end-to-end management of projects from the business case phase
through to design, build, test, delivery, marketing, training, and operational support.
Our Lean Agile methodology:
• Balances brevity with the required set of controls to run
a project
• Built in “retrospective” checkpoints that review and
optimise the delivery approach to ensure focus on the
right outcomes
• Tracking of quality measures to ensure optimal
management control of a project
• Proven adaptability to different project types, size and
complexity
• Can be augmented and/or compliment a client’s existing
project delivery methodologies
• Extensive library of tools and templates

17. Business Analysis & Process
We have developed a Business Analysis practice model that complements the IIBA® BABOK Knowledge
Areas. We provide our clients with flexibility in the way project outcomes are delivered and how project
resourcing is determined, improving the quality and efficiency in the delivery of projects and an uplift of the
business analysis capability.
• Business analysis planning & monitoring
• Strategy analysis
• Elicitation & collaboration
• Requirements analysis and design definition
• Requirements life cycle management
• Solution evaluation
• Agile analysis
• Business architecture
• Business process analysis & design
• Capability uplift

18. Change Management
Most organisations are in a constant state of change. Changes to systems, processes, products, locations
and external drivers can all require organisational realignment and transformation. Digital transformations
and disruptive innovations have accelerated the pace and scale of this change. All this change impacts
people including customers, suppliers and your staff.
RXP assists our clients through:
• Change Leadership
Best practice change management with the skills and talent
to support organisations in realising their change leadership
potential.
• Change Agility
Our experts in Lean Change ensure the successful
implementation of products and services in any Agile
delivery environment.
• Connection
The implementation of strategic stories, proactive
engagement, and continuous conversations across the
project lifecycle translates to delivery on investment for
organisations and stakeholders.

19. Advisory, Solutions & Business Architecture
Industry disruption, Digital, Analytics, and Internet of Things trends dramatically change the nature of the
modern IT function. While Agile and continuous delivery approaches enable your IT function to keep up,
effective architecture capabilities ensure your organisation is cohesive and headed in the right direction.
RXP supports our clients by providing:
• Independent Advice, Assessment, and Discovery
• Continuous & Pivotal Business/IT Alignment
• Context-aware Solution Architecture
• Cloud to Desktop Infrastructure Design

20. Testing and Quality Assurance
We are experienced in defining and planning pragmatic strategies for your testing program to drive a robust
and practical execution of quality assurance and testing. We provide manual and automated testing
execution services and management across a range of technologies and domains. RXP can help with
• Test Strategy and Planning
• Test Management and Testing Services
• Testing Automation
• Regional Testing Services

21. Capability Uplift, Learning & Development
We assist organisations uplift their skills and capabilities through augmenting an existing workforce through
training, development or uplift of existing methodologies, frameworks and ways of working. As a training
partner of the International Institute of Business Analysis (IIBA), our programs, workshops, material and
facilitation are available for up-lifting an organisation's business analysis capability and driving standards and
behaviors consistent with the industry standards.
• Agile Coaching services
• Lean Portfolio Management services
• Quick-start planning facilitation
• Agile training and development

22. RXP Develop
We develop software solutions for enterprise clients.
Internet of
Things
Digital
Experience
Platforms
Customer
Relationship
Management
Bots and
Intelligent
Applications
Architecture
and Solutions
Design
Applications
& Cloud
Development
Dev Ops

23. Application & Cloud Development
Successful applications development projects require not only the right technical skills, but the right team
culture and structure. Modern agile development practices need to be supported by the right Dev-ops
processes and tools to generate team velocity and ensure quality. RXP makes significant investments in our
staff and work environments to attract and retain the right technical and support staff for our software
development teams.
RXP provides development capability across a range of leading technologies and platforms. We provide full
development teams for agile projects, deliver outcome based projects, or augment your existing team with
specialist roles.
• Cloud and hybrid application architecture
• Front end frameworks including REACT,
AngularJS, Bootstrap and Node.js
• Full stack and back-end developers in
technologies such as .NET and Java
• Automation testers and frameworks
• DevOps with cloud and hybrid application life-
cycle management tools and environments

24. Architecture and Solutions Design
Working with the business to understand their perspectives and challenges in order to define an
architecture/solution that addresses the business problem, leverages the most innovative technologies and
follows best-practice architecture principles.
• Enterprise wide architecture design
• Cloud Solution Architecture and Optimisation
• Micro Services, API and Service Oriented
Design
• Cloud Identity Design and integration

25. Digital Experience Platforms
Digital experience platforms are the gateway to driving engaging and meaningful experiences
between the modern digital businesses and their customers. Whether implementing a full digital
transformation or simply looking to develop new capabilities or projects on your existing platform,
RXP offers a range of services to assist clients building out their digital platforms and optimising their
use.
RXP provides help with:
• Architecture and implementation road maps
• UX led Agile delivery teams for high velocity
delivery
• Mobile responsive development using leading
front-end frameworks
• Deep technical expertise in back-end languages
and frameworks such as .NET
• DevOps and automation
• Upgrades and cloud migrations (Azure)
• Integration with cloud or on-premise business
systems (ERPs, CRMs and line of business
systems)
• Strategic advice, architecture, best practice and
business maturity uplift

26. Customer Relationship Management
Customer intimacy is the heart of modern business. With changing buyer behaviors and digital disruption,
knowing and engaging with your customers is key to growing and maintaining long term relationships.
We leverage leading CRM platforms including Salesforce and Dynamics 365 to help your CRM initiatives
with:
• CRM road-maps, platform selection and
enterprise thought leadership
• Cloud architecture and implementation planning
• Human centered design
• Agile implementation teams
• DevOps and automation of CRM environments
and teams
• Upgrades and cloud migrations
• Integration with cloud or on-premise business
systems (ERPs and line of business systems)

27. Internet of Things (IoT)
The Internet of Things continues to grow at an astounding rate. Devices are not only growing in volume, but
the intelligence and capability of devices is increasing rapidly. Coupled with new cloud services to connect
and consume cloud data, this opens new opportunities to leverage IoT in trans-formative ways.
RXP has a dedicated IoT team who invest in a range of industry leading IoT platforms. Within our
Experience Centre, we have dedicated IoT R&D lab to prototype client solutions as well as continue to invest
in our own capabilities and knowledge. Our team assists with:
• IoT solutions architecture
• Designing and implementing Azure IoT services
• Salesforce IoT Cloud applications
• Data solutions such as storage, stream
analytics and visualisation
• Integration with business application
• Hardware selection and configuration
• Security architecture of your devices and cloud
services

28. Bots & Intelligent Applications
Conversational systems such as Bots are being more prevalent and powerful, proving new channels to
support customers and win business.
New intelligent applications are powered by cognitive services and machine learning, automating tasks to
increase your agility and reduce waste, and provide innovative ways to stay ahead of your competition.
We have expertise in:
• Chat-bots
• CRM Integration
• Artificial Intelligence
• Home and Workplace Automation

29. Dev Ops
DevOps is the fusion of team structure, processes, tools and culture that underpins modern agile delivery.
The goal of agile is to continually iterate and generate rapid increments of value to the business, but still
needs to be deployed into production to realise that value. Hence the role of DevOps is to generate velocity,
and supports agile by automating processes, driving quality, ensuring governance and freeing team
members to concentrate on more valuable tasks.
Whether embarking on your first steps towards DevOps, or looking to enhance existing processes or tools,
RXP can provide assistance with the following:
• Cloud infrastructure automation on Azure and
AWS
• Development support frameworks such as
service virtualisation
• CI and CD tooling and uplift
• Moving workloads such as Dev/Test to the cloud

30. RXP Insight
We provide data centric solutions to unlock business insight,
through governed visualisations, trusted analytics and API
connectivity to support evidence based decisions in the digital
evolution.
BI, Reporting,
Analytics &
Visualisation
Data
Governance
Data Quality Data
Management
and Data
Migration
Data
Warehouses,
Marts and
Lakes
Integration
Governance,
Architecture &
Delivery
MDM & PIM Strategy and
Architecture

31. BI, Reporting, Analytics & Visualisation
BI, Reporting, Analytics and Visualisation allow for businesses to transform the information
they hold in their systems into actionable insights based on facts rather than
playing the guessing game.
Our design-based framework is a proven tool for building excellent reporting assets, analytical
tools and visualisations to simply and accurately display information.
Our methodology ensures:
• We listen to understand your objectives and goals
• We work with your team to clarify and hone in on
the problem we are trying to solve
• We spend time with both users and the business,
observing behavior and attitudes to understand
goals, needs and issues
• These unique user insights become the
benchmark to design, build and validate the final
solution.

32. Data Governance
Data Governance is a business focused assurance discipline that aligns data initiatives across
an organisation and seeks to minimise the siloed and tribal nature of data that is typical in
large organisations. RXP has developed a holistic framework focused on people and business
outcomes to produce sustainable, employee owned data governance solutions that deliver
tangible business outcomes.
Our methodology provides:
• A Delivery Focus
We concentrate on outcomes across the three key
areas that drive effective Data Governance: People,
Process & Technology
• Business Alignment
Specifically designed to ensure that each
governance discipline addressed drives tangible
business benefit aligned to strategic objective

33. Data Quality
Data quality, at its core, is a measure of whether data is fit for purpose. In practice, data quality
is a broad umbrella term used to describe the accuracy, completeness, consistency, conformity
and timeliness of a particular piece or set of data and also how data enters and flows through
the enterprise.
Our proven methodology delivers quality programs that:
• Effective decision making bodies
• Clearly defined roles and responsibilities
• Prioritised data dimensions for maximising
business benefit
• Clearly established policies and standards
• Effective technological and business training
programs
• Returned maximum value on technological
investment
• Sustained business interest and commitment to
Data Quality improvement

34. Data Management and Data Migration
Data Management provides architectures, processes, policies and tools to effectively manage
data assets through their life-cycle. Data migration is a discipline within Data Management.
RXP enables business transformation by ensuring your data assets are managed and move
with your business and systems.
We offer the following services to our clients:
• Assessment, Strategy and Road-map
• Data Discovery, Analysis & Profiling
• Data Quality & Remediation
• Data Governance and Architecture
• End-to-End Migration Implementation
• IP Harvesting

35. Data Warehouses, Marts and Lakes
Enterprise Data Warehouses are no longer the only standard type of data repository available
on a modern data platform. By utilising a Data Lake to centrally store your raw source data
enables an organisation's analysts and data science team to perform analytics across all of the
information assets in addition to the strategic and governed sources such as an Enterprise
Data Warehouse.
We have proven methodologies, assets, and subject matter experts which can help deliver:
• Database Design and Build
• DBA as-a-service
• Azure & AWS Data Services
• AWS RDS & Redshift and Azure SQL DW tuning
• Cloud Data Ingestion
• Hadoop Architecture and Management for
structured and unstructured data processing
• Data Lake provisioning

36. Integration Governance, Architecture &
Delivery
A solid Integration platform is the bedrock for well-connected business systems both
internal and external to the enterprise. Guaranteeing delivery of data between systems in
a timely fashion is critical to assure data currency to its business consumers and to
support regulatory obligations.
We offer the following services helping our clients in:
• Establishing an Integration Competency Centre (ICC)
including:
• Strategy Development and Execution
• Governance
• Data Quality
• Data Mapping
• Service Oriented Architecture (SOA)
• Designing and Implementing on-premise/cloud Integration
Platforms using marketing leading products
• Designing and delivering solutions that enable integration
with your business partners (B2B) or customers (B2C)
• Designing and implementing internal and external facing
APIs with associated management and governance

37. MDM & PIM
Master Data Management (MDM) provides a framework of processes, standards and tools to author,
maintain and govern core data entities thereby enabling an enterprise to link all of its critical data and
provide a single authoritative point of reference. Product Information Management (PIM) which
significantly overlaps with MDM enables the delivery of rich product and catalogue information to
various channels within an enterprise.
RXP’s delivery model orchestrates the people, technology and processes to assist in your MDM/PIM
journey and empowers you to convert your investments into tangible business outcomes.
RXP offers the following range of services to its clients:
• Maturity Assessments
• Strategy, Road-map and Product Selection
• End to End Implementation and Project Delivery
services
• Managed Services

38. Strategy and Architecture
RXP assists organisations to grow and evolve, through determining the correct direction for driving
an effective Information Management, Business Intelligence and Analytical capability, and
understand that this can be a daunting task.
Our proven methodologies and assets, combined with deep Subject Matter Expertise can:
• Address all seven disciplines of Information
Management
• Assess current capability and determine what
the future capability
• Provide a vision of the IM principles, and create
detailed road map to improve maturity

39. RXP Optimise
We know how to optimise your business and IT operations; transforming
what’s there and creating what can be.
Enterprise
Mobility
Field Service
Management
Process
Transformation
ServiceNow
Consulting

40. Enterprise Mobility
We are experts in aligning process improvement opportunities with the right technology platforms to deliver
anywhere, anytime, anyplace. Our clients are organisations who are transforming their existing customer service
levels, increase mobile workforce productivity and stay ahead of the competition. We deliver mobile enabled
services that increases the efficiency of our clients’ distributed workforce which provides enhanced monitoring and
visibility of service status and outcomes. By extending mobile capabilities across organisational boundaries it
facilitates streamlined and consistent business processes which highlight end to end service impacts and help
identify new business opportunities.
We leverage Redhat Mobile Application Platform (MAP) to deliver:
• Offline capabilities and synchronisation
framework for maximum workforce flexibility
• Whole lifecycle process - development through
to management on a single platform
• Platform as a Service – cloud hosted end to end
• Support for an agile, collaborative delivery
approach to delivery (native, hybrid or web)

41. Field Service Management
RXP have a proven track record in delivering field service management platforms using our
ServiceKey solution. The ServiceKey Platform is an integrated, end-to-end system for
managing field service. ServiceKey brings an unprecedented level of automation to Enterprise
Service Management, enabling field service business transformation, and delivering improved
margins.
ServiceKey includes:
• Field Mobility
• Minimal Upfront Cost
• Flexibility
• Actionable Insight
• Reduced Risk
• User Focused
• Solid Foundations

42. Process Transformation
RXP has over 10 years’ experience working with clients on significant process transformation
programs of work. Our experience includes end to end business process improvement and
service management optimisation initiatives where we help streamline process work-flows and
improve operational capability.
Our consultants bring the expertise and hands-on experience to support our clients deliver the
process architecture, analysis, design and change road-maps that underpin successful
program implementation. We provide:
• A proven approach based on Lean Six Sigma (DMAIC)
• Highly collaborative, workshop-based engagements
• A focus on people, process, technology and information
to drive business outcomes
• Delivery process architecture, analysis, design and
change road-maps
• Measurement and validation along the way
• Experienced consultants engage across range of
business stakeholders
• Objectives, activities and outputs are clearly and
pragmatically defined

43. ServiceNow Consulting
We develop solutions with ServiceNow implementation at the core. Our team seamlessly integrate other
third party components such as self-service, IVR/CTI and off-line mobile capability. This means your staff
can then focus on value-add initiatives, enabling employees to gain more ownership. Using this extensible
platform, we create custom applications that evolve the IT service model to a wide range of service domains
both inside and outside of the enterprise.
Using Cloud Computing we ensure your business operates within its structure while at the same time
remaining flexible by implementing:
• ESM process architecture, process
design and process analysis
• Solution design
• Integration services (legacy systems
and third party applications)
• ServiceNow configuration,
customisation and implementation
• Service Portal and UX/UI design
services (with RXP Collective)
• Performance Analytics
• Testing services (with RXP Develop)
• Project/Engagement Management
• Training services
• Transition to RXP Operate for
Managed Services and Support

44. RXP Operate
We support your applications and infrastructure - ensuring that your
customer’s needs are always met.
Delivery as a
Service
CloudOps

45. Delivery as a Service
An Agile approach to delivering defect and minor enhancements, process driven monthly
release cycle with a retained team. DaaS allows the customer to be responsive on minor
enhancements to their solution allowing their platform to evolve as they do
• Incident & Defect Management
• Request Management (Minor Enhancements)
• Knowledge Management
• Upgrades
• Strategic Services

46. CloudOps
Proactive approach to supporting our customers existing infrastructure, driving continuous
improvements through automation of processes and reducing downtime, human error, cost of
services. New Cloud Services supporting Practice builds
• Incident Management
• Monitoring & Maintenance
• Security Assurance
• Automation
• POCs & Solution Design
• Migration, Deployment & Integration

47. We have geographically positioned ourselves to
best support our clients across the region.
Melbourne
Level 15, 31 Queen St
Melbourne, VIC, 3000
+61(3) 8630 5800
Sydney
Level 18, 60 Margaret Street
Sydney, NSW, 2000
+61 (2) 9493 6500
Canberra
Level 2, 7 National Circuit
Barton, ACT, 2600
+61 (2) 6261 7900
Hobart
Level 9, 45 Murray Street
Hobart, TAS 7000
+61 (3) 6235 3000
Hong Kong
Level 23, 3 Lockhart Road,
Wanchai, Hong Kong
+85 (2) 2529 2238

48. Thankyou