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TPM Total Productive
Maintenance Workshop
(25/Sep/2016)For:
Melaka Quarry
Melaka Darul Azim.
Presented by:
Timothy Wooi
ITS Management Sdn Bhd
TPM -Total Productive Maintenance
This is a 2 day Course which is a company wide
team-based effort to build quality into equipment
and to improve overall equipment effectiveness
(OEE) towards Zero Breakdown.
Course Overview
It uses Total Quality Control
and Total Employee
Involvement approach, in
maintaining the Equipment
towards a “ready to use
condition” using energy
efficiently.
TPM -Total Productive Maintenance
This course will guide you through to assess the
activities of Autonomous Maintenance (AM) on your
current Equipment and to plan the execution of your
Maintenance Activities using a Visual Schedule.
3
TPM defines your Maintenance
schedule and Goals. TPM helps
you plan and develop the
optimal program for your
facility, resulting in increased
efficiencies and cost savings.
TPM -Total Productive Maintenance
Day1
1. Introduction to TPM
2. Types of Maintenance
3. Overall Equipment
Efficiency ( OEE )
4. The Pillars of TPM
(Part 1)
5. The 6 Major
Equipment waste
Day2
1. Steps in Introduction of
TPM
2. The 5’S Step towards TPM
3. Conditions Required for
TPM
4. TPM Strategy
5. TPM Tools
6. Set-back of TPM
Implementation
Course Evaluation, Recap and
Closing
TPM -Total Productive Maintenance
To implement a current Lean Maintenance System,
-Total Productive Maintenance (TPM) by;
- understanding different types of Maintenance in TPM.
- synergizing Production & Maintenance Staff working
together as a team to Implement TPM for Equipment.
Techniques
- review and externalize Inspection activities to AM.
- establishing a baseline through ‘Clean to Inspect,
- inspect to detect and Detect to Correct.’ &
- attacking the 6 Big Losses.
Course Objective
TPM -Total Productive Maintenance
Upon the completion of the workshop, participant
will be :
1) Get their workplace in order ahead of TPM
introduction
2) Determine the Overall Equipment Effectiveness
(OEE) of their machinery
3) Understand how to improve the efficiency of their
machinery
4) Predict where failures are likely to occur
5) Be able to design and implement a TPM program
Course Objective
TPM -Total Productive Maintenance
1. Introduction to TPM
- Definition of TPM,
- History of TPM,
- Importance and
benefits of TPM,
- Difference between
TQM & TPM
TPM -Total Productive Maintenance
TPM is a company-wide team-based effort to
build quality into equipment and to improve
overall equipment effectiveness of Preventive &
Predictive Maintenance.
It uses Total Quality Control
and Total Employee
Involvement approach, in
maintaining the Equipment
towards a “ready to use
condition” using energy
efficiently.
INTRODUCTION
TPM -Total Productive Maintenance
DEFINITION
Total in TPM means ‘total involvement’ from top
management to shop floor personnel. TPM is not
optional, everyone has to participate for it to work.
Productive- Creates cost saving and also creates cost
avoidance.
(TPM) comprises Production practices in
Autonomous Maintenance (AM) and the
Maintenance group, both working together as a
Team to maintain the smooth running of a
Company’s Equipment towards a Zero
Breakdown.
TPM -Total Productive Maintenance
2016/9/23
TPM combine Production practices in Autonomous
Maintenance (AM) and the Maintenance practices,
both working together as a Team to maintain the
smooth running of a Company’s Equipment towards a
Zero Breakdown.
The TPM Maintenance covers;
 Autonomous Maintenance
(AM)
 The 3 P’S of Maintenance
Preventive (PM), Predictive
Maintenance (PdM) & Plan
Maintenance.
TPM -Total Productive Maintenance
2016/9/23 11
TPM -Total Productive Maintenance
With TPM, the focus of maintenance shifts from
that of repairing, or reacting to failures to that
of maintaining assets and preventing failures and
quality defects in the first place.
The root word of Maintenance is
Maintain,
more often than not maintenance is
looked at as the people that repair
our equipment when it breaks.
TPM -Total Productive Maintenance
TPM -Total Productive Maintenance
TPM is a innovative Japanese concept. The origin of
TPM can be traced back to 1951 when preventive
maintenance was introduced in Japan.
HISTORY
However the concept of
preventive maintenance
was taken from USA.
Nippon Denso was the first
company to introduce
plant wide preventive
maintenance in 1960.
TPM -Total Productive Maintenance
Dr. Deming introduced statistical analysis and used
the resulting data to control quality during
manufacturing (TQM) Some general concepts of TQM
did not work well in the maintenance environment.
TPM -Total Productive Maintenance
The need to go further than
preventive maintenance was
quickly recognized by those
companies who were
committed to TQM
Maintenance became an
integral part of TQM in the
early 90’s
Cost Reduction
for Survival
Strict Quality
Demands
World
Class
Diversification
of Needs,
Shorter Delivery
Time
Change to a Safe
Work Environment
Reduce cost
dramatically
by pursuing
the extreme in
equipment
(production)
effectiveness
Establish
conditions that
will not allow
defects and
manage
conditions that
will prevent
defects
Create
unmanned
operations and
people friendly
Safe working
equipment
Minimize
machine setup
time and get
the product to
the customer
on time
TPM -Total Productive Maintenance
FROM TOP MANAGEMENT
TO
SHOP FLOOR PERSONNEL
TPM -Total Productive Maintenance
I run it,
you fix it
I fix it,
you run it
TPM is Not,
TPM -Total Productive Maintenance
The implementation of a TPM program, Autonomous
Maintenance (AM) creates a shared responsibility for
equipment that encourages greater involvement by
plant floor workers.
TPM -Total Productive Maintenance
In the right environment
this can be very effective
in improving productivity
(increasing up time,
reducing cycle times, and
eliminating defects).
Importance and benefits of TPM
TPM emphasizes proactive and preventative
maintenance to maximize the operational efficiency
(OEE) of equipment.
Importance and benefits of TPM
TPM -Total Productive Maintenance
It combines the roles of
production and
maintenance by placing a
strong emphasis on
empowering operators to
help maintain their
equipment.
TPM -Total Productive Maintenance
The benefits of getting operators involved in
maintaining their own equipment, increases Overall
Equipment Effectiveness on Equipment with fewer
breakdowns, stops, and defects.
TPM strives to achieve:
No Breakdowns
No Small Stops or Slow
Running
No Defects
In addition it values a safe
working environment:
No Accidents
Importance and benefits of TPM
TPM -Total Productive Maintenance
Difference between TQM & TPM
TQM is a Quality Management approach that
emphasizes Continuous improvement, a philosophy
of "doing it right the first time" and striving for
zero defects and elimination of all waste.
TQM philosophies
emphasize quality,
teamwork, and process
improvement.
TPM -Total Productive Maintenance
Difference between TQM & TPM
TPM combines Production and Maintenance,
empowering operators to maintain the equipment
towards a “ready to use condition” using Total
Employee Involvement approach.
The focus of maintenance
shifts from that of repairing,
or reacting to failures to
that of maintaining assets
and preventing failures and
quality defects in the first
place.
Category TQM TPM
Object
Quality ( Output and
effects )
Equipment ( Input
and cause )
Mains of
attaining goal
Systematize the
management. It is
software oriented
Employees
participation and it
is hardware
oriented
Target Quality for PPM
Elimination of
losses and wastes.
Difference between TQM & TPM
TPM -Total Productive Maintenance
2. Types of Maintenance
- Breakdown Maintenance
- Autonomous Maintenance
- Preventive Maintenance
- Corrective Maintenance
– Predictive Maintenance
– Plan Maintenance
TPM -Total Productive Maintenance
TPM -Total Productive Maintenance
2. Types of Maintenance
Breakdown Maintenance (reactive):
Performed on equipment on equipment that has
broken down and is unusable. It may be either
planned or it can be unplanned.
TPM -Total Productive Maintenance
Reactive Maintenance –
Maintenance done in
response to an
equipment breakdown,
also called fire
fighting.
28
Autonomous Maintenance:
Machine Maintenance made by their operators who
are deemed to have unique knowledge about the
machines. It is a principal component TPM.
TPM -Total Productive Maintenance
:process by which equipment
operators accept and share
responsibility (with
Maintenance) for the
performance and health of
their equipment
29
Preventive Maintenance:
routine maintenance to maintain the basic equipment
conditions, replace deteriorating parts, and maintain
equipment in on-spec condition.
TPM -Total Productive Maintenance
It is carried out at
predetermined
periods, to ensure
equipment reliability
TPM -Total Productive Maintenance
Corrective Maintenance :
task performed to identify, isolate, and rectify a fault
so that the failed equipment, machine, or system;
can be restored to an
operational condition
within the tolerances or
limits established for in-
service operations.
TPM -Total Productive Maintenance
Predictive Maintenance (condition-based):
corrects equipment deterioration by condition
monitoring to predict when maintenance should
be performed.
This approach promises
cost savings over routine or
time-based preventive
maintenance, because
tasks are performed only
when warranted.
TPM -Total Productive Maintenance
Planned Preventive Maintenance (PPM); commonly
referred to as simply planned maintenance (PM) or
scheduled maintenance, is any variety of scheduled
maintenance to an object or item of equipment.
Planned Preventative
maintenance is performed
while the equipment is still
working, so that it does
not break down
unexpectedly.
3. Overall Equipment Efficiency (OEE)
-Measuring your OEE,
- MTBF and MTTR,
- Calculating Performance Efficiency,
- Quality Yield
TPM -Total Productive Maintenance
OEE =
Availability
x
Performance
x
Quality Yield
TPM -Total Productive Maintenance
OEE measures the efficiency of the machine
during its planned loading time.
OEE figures are determined
by combining the
availability and
performance of your
equipment with the
quality of parts made.
Planned downtime does not effect the OEE figure.
OEE =
Availability
x
Performance
x
Quality Yield
3. Overall Equipment Efficiency (OEE)
OEE = Availability x Performance x Quality Yield
Availability Downtime loss
Speed lossPerformance
Quality Yield Quality loss
TPM -Total Productive Maintenance
OEE is an internationally accepted measure of
equipment effectiveness during planned production.
availability
TPM -Total Productive Maintenance
MTBF and MTTR
Despite its importance in
the performance of the
processes, most managers
do not make full use of
these key performance
indicators (KPIs) in their
control activities.
TPM -Total Productive Maintenance
MTTR: Mean Time To Repair
-is the time it takes to run a repair after the
occurrence of the failure. That is, it is the time
spent during the intervention in a given process.
MTBF : Mean Time Between Failures
-is the average time elapsed between a failure
and the next time it occurs. These lapses of time
can be calculated by using a formula.
TPM -Total Productive Maintenance
4. The Pillars of TPM (Part 1)
Pillar 1 : 5’S as the foundation for TPM
Pillar 2 :Autonomous Maintenance,
Pillar 3 : Kaizen (Focused Improvement),
Pillar 4 : Planned Maintenance,
Pillar 5 : Quality Maintenance,
Pillar 6 : Training & Education,
Pillar 7 : Office (Administration) TPM,
Pillar 8 : Safety/ Health and Environment
TPM -Total Productive Maintenance
Characteristics of World Class requirements
Customer-Value Focused
Delivery
CostQuality Cost + Profit = Price
Price – Profit = Target Cost
The Pillars of TPM
TPM -Total Productive Maintenance
World class companies adopts ‘Lean’ System to
vigorously eliminate Wastes, focusing on adding Value
to Customer .
Customer
Order
Waste Product
Shipment
Time
Customer
Order
Product
Shipment
Time (Shorter)
Business as Usual
Waste
Lean Manufacturing
Lean System is the super-efficient production
system pioneered by Toyota which shortens the time
line between the customer order and the product
shipment by eliminating Waste.
TPM -Total Productive Maintenance
TPM -Total Productive Maintenance
Pillar 1. 5S as the foundation for TPM
TPM starts with 5S. Problems cannot be clearly
seen when the work place is unorganized.
Cleaning and
organizing the
workplace helps
the team to
uncover problems.
Making problems visible is the first step of
improvement.
5S Definition
TPM -Total Productive Maintenance
Seiri - Sort (Organize)
Seiton - Simplify
(Visibility)
Seiso - Sweep
(Cleanliness)
Seiketsu - Standardize
(Adherence)
Shitsuke - Self-discipline
(Sustain)
5’S represents 5 Japanese Disciplines for
maintaining a Visual workplace.
Cascade
Pillar 1. 5S as the foundation for Lean System
5S is a philosophy and a way of organizing and
managing the workplace towards an organized,
clean, high-performance environment.
*TPM -Total Productive Maintenance
Its primarily
intention is to
improve
efficiency by
eliminating
Waste.
Benefits of a 5's Environment
“It gives Ability to
understand the
status of a area in 5
minutes or less by
simple observation
without use of
computers or
speaking to anyone”
TPM -Total Productive Maintenance
The goal of 5S is to create a work environment that
is clean and well-organized practicing all the FIVE
elements of 5’S.
It should be reasonably intuitive how 5S creates a
foundation for well-running equipment.
TPM -Total Productive Maintenance
For example, in a clean and
well-organized work
environment, tools and parts
are much easier to find, and
it is much easier to spot
emerging issues such as fluid
leaks, material spills, metal
shavings from unexpected
wear, hairline cracks in
mechanisms, etc.
Where are we today?
Lets take
a quick
perk
TPM -Total Productive Maintenance
3rd Class Workplace …
Necessary & Unnecessary items are mixed together in the
same workplace
2nd Class Workplace …
Necessary & Unnecessary items had been seperated within
identified work area (including inventory)
1st Class Workplace …
Only Necessary supplies, tools and items are
stored in the Work Environment.
Benefits of 5’S
5S makes one’s workplace
more pleasant
5S helps in work efficiency
5S and safety go hand-in-hand
5S leads to better quality products and higher
productivity
TPM -Total Productive Maintenance
To take out unnecessary items either sort, red tag
or throw them away
Necessary:
Used for daily work
Used periodically
I am the source
Unnecessary:
Unsafe
Defective
Obsolete or outdated
Unused
Extra or duplicate
1st S’ Seiri (Sort)
5’ S Red Tag
5S Red Tags are used to
keep the process of change
going throughout the 5S
program while remaining
organized in the process.
These 5S Red Tags are
used for visual
management of a
workspace, clearly marking
items that need to be
moved creating workplace
organization.
Red Tag Sample
TPM -Total Productive Maintenance
1st S’ Seiri (Sort)
Critical items for use should be kept nearby. Items that
are not be used should be Red Tagged.
Items sorted should be decided based on utility and not
cost to reduce the Search time.
2nd S’ Seiton (Simplify)
To arrange necessary items in a proper order so
that they can be easily picked up for use
Consider:
• Visual aids are encouraged in for fast retrieval and minimize
complexity.
• Labeling locations where necessary items are kept but not in
use, especially moveable items.
• Labeling drawers and notebooks to identify their contents.
2nd S’ Seiton (Simplify)
Label & shadow board
5S Map to decide location
"Anyone should be
able to easily
understand proper
arrangement and
abnormalities."
3rd S’ Seiso (Sweep)
To clean your workplace completely so that
there is no dust anywhere
Tools for Seiso (Sweep)
5S’ Assignment Map
5S’ schedule
4th S’ Seiketsu (Standardize)
To maintain a high standard of housekeeping and
workplace organization at all times. Visual checks
to maintain the process.
5th S’ Shitsuke (Self Discipline)
To train people to follow good housekeeping
discipline independently
Why 5 S’ is so necessary and practiced in a World
Class Facility?
Standards so
management can
evaluate performance,
Necessary to enforce
discipline,
TPM -Total Productive Maintenance
Standards for diagnosis, self-evaluation, a
necessity to enforce discipline ‘Buy in’
With buy-in, “discipline” isn’t necessary
The traditional TPM model consists of a 5S’ as the
foundation and eight supporting Pillars of
activities towards World Class results.
The 8 Pillars of TPM (Part 1)
TPM -Total Productive Maintenance
TPM -Total Productive Maintenance
Operator assumes ownership for the efficiency of
their equipment by involvement in early problem
detection, through routine cleaning, lubrication
and equipment inspection.
Pillar 2. Autonomous Maintenance (AM)
This also includes
being a member of a
Small Group Activity
improvement team
formed after
completion of a
workshop.
Train the operators to close the gap between
them and the maintenance staff;
TPM -Total Productive Maintenance
Autonomous Maintenance (AM)
making it
easier for
both to
work as
one
team.
measure
deterioration
before it affects
the process or
leads to a failure
TPM -Total Productive Maintenance
Autonomous Maintenance (AM);
change the equipment so the operator can identify
any abnormal conditions and;
7 Steps Autonomous Maintenance (AM):
TPM -Total Productive Maintenance
are implemented to progressively increase operators
knowledge, participation and responsibility for their
equipment.
1. Perform initial cleaning and
inspection
2. Countermeasures to address causes
and effects of dirt and dust
3. Establish cleaning and lubrication
standards
4. Conduct general inspection training
5. Carry out equipment inspection
checks
6. Workplace management and control
7. Continuous improvement
TPM -Total Productive Maintenance
Pillar 3. Kaizen (Focus improvement)
Kai" means change, and "Zen" means good (for the better)
Kaizen requires little or no investment. The principle
behind is that "a very large number of small
improvements are move effective in an organizational
environment than no improvements.
Basically kaizen is for small
improvements, but carried out
on a continual basis and involve
all people in the organization.
Kaizen is opposite to big
spectacular innovations.
TPM -Total Productive Maintenance
Pillar 3. Kaizen (Focus improvement)
Kaizen is aimed at reducing losses in
the workplace that affect our
efficiencies
By using a detailed and thorough
procedure we eliminate losses in a
systematic method using various Kaizen
tools. These activities are not limited
to production areas and can be
implemented in administrative areas as
well.
People Based
System
Radical Change
– Kaikaku
Kaizen Workshop
– Continuous
improvement
Daily
Improvements
– Standard Work
The Pillars of TPM
TPM -Total Productive Maintenance
“Lean Management“ to vigorously eliminate Wastes adopts
Kaizen Methodology
71
TPM is a long-term strategic initiative, rather than a short
term tactical fix.
Everyone must understand why we are doing TPM and must
be fully supported from Top to Bottom.
Cannot be done only if time permits.
TPM -Total Productive Maintenance
TPM -Total Productive Maintenance
Planned Maintenance
Moving from reactive to proactive maintenance
using Planned and Condition Based Maintenance
(CBM).
Pillar 4. Planned Maintenance (PM)
Focus is now
emphasized on
reliability of our
assets using
technology in
executing
Maintenance.
73
Is most of your time spent fire fighting?
Are equipment failures and quality issues a problem?
Is very little time spent on preventing the failures
and quality defects from occurring?
Do you have institutionalized rework in your facilities?
Human
Neglect
Forced
Deterioration
Minor
Defects
Frustration
Losses
#1 Cause of
equipment
failures
TPM -Total Productive Maintenance
TPM teaches to plan ahead
by preventing equipment
failures and quality
defects before they occur.
TPM -Total Productive Maintenance
Quality Maintenance
Achieving and sustaining quality by proactively
maintaining equipment condition for zero
breakdowns;
Pillar 5. Quality Maintenance
and improving
processes to
accomplish zero
defects on Products
delivered to customers.
Definition: a process for controlling the condition
of equipment components that affect variability
in product quality
Objective: to set and maintain conditions to
accomplish zero defects
TPM -Total Productive Maintenance
Pillar 5. Quality Maintenance
Quality rate has a direct
correlation with
material conditions
equipment precision
production methods
process parameters
Failure
Purchased
Condition
Improved
Condition
Life Cycle Time
Failure
Improved Asset Condition
Forced Deterioration
Equipment Failure
TPM Team Based Action
ZERO
ZERO
*Accidents
*Equipment Failures
*Quality Defects
*Adjustments
*Minor Stoppages
*Speed Losses
*Customer Complaints
*Pollution
TPM -Total Productive Maintenance
TPM -Total Productive Maintenance
Training and Education Is the foundation for the
other elements. Operators, maintenance and
stakeholders receive the correct training for
improving operator and maintenance skill levels.
Pillar 6. Training and Education
Also by making
material available for
self development
fosters equipment
competent employees
through TPM.
TPM -Total Productive Maintenance
Pillar 7. Office TPM
Administrative and support departments can be
seen as process plants whose principal tasks are
to collect, process, and distribute information
Process analysis
should be applied
to streamline
information flow
TPM -Total Productive Maintenance
Pillar 7. Office TPM
TPM -Total Productive Maintenance
Safety Health and Environment
Is the roof on the TPM house and is paramount in
all we do.
Pillar 8. Safety Health and Environment
This coupled with a clean
and healthful workplace
makes for excellent working
and living conditions in our
community.
Assuring safety and preventing adverse
environmental impacts are important priorities in
any TPM effort
5. The 6 Major Equipment Wastes (Losses)
Type of Equipment Waste (loses)
How TPM could be used to eliminate this 6 losses
TPM -Total Productive Maintenance
Equipment Production Waste (Losses)
(Six Big Losses)
Set-Up and
Adjustment
Idling and
Minor Stoppage
Reduced
Speed
Quality:
Defects in Process
& Rework
Reduced
Yield
Equipment
Failures
Easy to measure
Low impact on profit
High
impact
on profits
Labor
Materials/spares
Outside services
Maintenance overhead
TPM -Total Productive Maintenance
QUESTION
What or the examples of each of these losses?
Which loss is usually the biggest?
Equipment Production Losses at your Facilities
TPM -Total Productive Maintenance
(Setup is typically the biggest
loss) Many TPM activities are
strictly focused on setup
reduction with the goal being
less than 10 minutes.
Key Points:
What gets measured gets done.
Let’s make what’s important more measurable,
Instead of what’s measurable more important!!
How TPM could be used to eliminate
the Six Big Losses (Waste)
TPM -Total Productive Maintenance
Increase Overall
Equipment Effectiveness
(OEE)
Improve existing planned
maintenance systems
Develop Autonomous
Maintenance Program
Provide training to upgrade operations and
maintenance skills
Involve everyone and utilize cross-functional teamwork
Increase Overall Equipment Effectiveness (OEE)
Most companies find their OEE at 40 – 50%
before TPM.
TPM -Total Productive Maintenance
Failures
DefectsSetup and
Minor Stoppage
Reduced
Equipment Reduced
Yield
in ProcessAdjustment
Idling and
Speed
Availability Efficiency Quality
+ + +
X X
TPM -Total Productive Maintenance
Measuring your OEE
Overall Equipment Effectiveness = Availability x Performance x Quality Yield
Availability = time available for production - downtime
time available for production
Performance = ideal cycle time x number of parts produced
operating time
Quality Yield = total number of parts produced - defect number
total number of parts produced
TPM -Total Productive Maintenance
Measuring your OEE ( Overall Equipment Efficiency )
Availability is proportion of time machine is actually available out of time it
should be available. A = ( MTBF - MTTR ) / MTBF.
Q - Refers to quality rate. Which is percentage of good parts out of total
produced sometimes called "yield".
TPM -Total Productive Maintenance
MTBF = (9-1)
4
= 2 hours
MTBF = total time of correct operation in a period
number of failures
For example:
a system should operate correctly for 9 hours During this
period, 4 failures occurred. Adding to all failures, we have 60
minutes (1 hour). Calculating the MTBF, we would have:
This index reveals that a failure in
the system occurs every 2 hours,
leaving it unavailable and
generating losses to the company.
The opportunity to spot this index
allows you to plan strategies to
reduce this time.
TPM -Total Productive Maintenance
MTTR = total hours of downtime caused by system failures
number of failures
MTTR = 60 min
4 failures
= 15 minutes
Using the same example, we come to the MTTR,
by using the following formula:
Above, we have the average
time of each downtime.
Therefore, the company
knows that every 2 hours, the
system will be unavailable for
15 minutes. Being aware of
our limitations is the first step
to eliminate them.
Improve existing planned maintenance systems
TPM -Total Productive Maintenance
Establish Preventative and Predictive Maintenance
systems for equipment and tooling.
Correct operation
Correct set-up
Cleaning
Lubrication
Retightening and
repair of minor
defects
Quality spare parts
Natural life cycle of individual machine elements
must be achieved for:
Set up plans and
schedules to carry out
work on equipment before
it breaks down, in order to
extend the life of the
equipment
Include periodic and
predictive maintenance
How? Develop a planned maintenance program:
Improve existing planned maintenance systems
TPM -Total Productive Maintenance
Include management of spare parts and tools
Improve existing planned maintenance systems
TPM -Total Productive Maintenance
Develop an Autonomous Maintenance Program
TPM -Total Productive Maintenance
A handing-over of maintenance tasks from specialized
maintenance personnel to production operators.
Promote the seven steps of AM Workshop.
Tasks to hand over:
cleaning
lubricating
inspecting
set-up and
adjustment
TPM -Total Productive Maintenance
soft skills training:
how to work as teams,
diversity training and
communication skills
technical training:
upgrading problem-
solving and equipment-
related skills
Train leaders together. Have leaders share
information with group members
Involve everyone and utilize cross-functional
teamwork
TPM -Total Productive Maintenance
Increasing motivation: changing peoples attitudes
Increasing competency
and peoples skills
Improving the work
environment, so that it
supports the establishment
of a program for
implementing TPM
For Choosing ITS Management Sdn Bhd
As Your Training Provider
If you have questions or require further assistance
later, please email to:
Itslc98.help@gmail.com
Email Subject: “Attn: Timothy Wooi”
Other inquiries, please email to:
itslc98@gmail.com

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TPM Total Productive Maintenance Workshop for Quarry Plant (1) 09Oct16

  • 1. TPM Total Productive Maintenance Workshop (25/Sep/2016)For: Melaka Quarry Melaka Darul Azim. Presented by: Timothy Wooi ITS Management Sdn Bhd TPM -Total Productive Maintenance
  • 2. This is a 2 day Course which is a company wide team-based effort to build quality into equipment and to improve overall equipment effectiveness (OEE) towards Zero Breakdown. Course Overview It uses Total Quality Control and Total Employee Involvement approach, in maintaining the Equipment towards a “ready to use condition” using energy efficiently. TPM -Total Productive Maintenance
  • 3. This course will guide you through to assess the activities of Autonomous Maintenance (AM) on your current Equipment and to plan the execution of your Maintenance Activities using a Visual Schedule. 3 TPM defines your Maintenance schedule and Goals. TPM helps you plan and develop the optimal program for your facility, resulting in increased efficiencies and cost savings. TPM -Total Productive Maintenance
  • 4. Day1 1. Introduction to TPM 2. Types of Maintenance 3. Overall Equipment Efficiency ( OEE ) 4. The Pillars of TPM (Part 1) 5. The 6 Major Equipment waste Day2 1. Steps in Introduction of TPM 2. The 5’S Step towards TPM 3. Conditions Required for TPM 4. TPM Strategy 5. TPM Tools 6. Set-back of TPM Implementation Course Evaluation, Recap and Closing TPM -Total Productive Maintenance
  • 5. To implement a current Lean Maintenance System, -Total Productive Maintenance (TPM) by; - understanding different types of Maintenance in TPM. - synergizing Production & Maintenance Staff working together as a team to Implement TPM for Equipment. Techniques - review and externalize Inspection activities to AM. - establishing a baseline through ‘Clean to Inspect, - inspect to detect and Detect to Correct.’ & - attacking the 6 Big Losses. Course Objective TPM -Total Productive Maintenance
  • 6. Upon the completion of the workshop, participant will be : 1) Get their workplace in order ahead of TPM introduction 2) Determine the Overall Equipment Effectiveness (OEE) of their machinery 3) Understand how to improve the efficiency of their machinery 4) Predict where failures are likely to occur 5) Be able to design and implement a TPM program Course Objective TPM -Total Productive Maintenance
  • 7. 1. Introduction to TPM - Definition of TPM, - History of TPM, - Importance and benefits of TPM, - Difference between TQM & TPM TPM -Total Productive Maintenance
  • 8. TPM is a company-wide team-based effort to build quality into equipment and to improve overall equipment effectiveness of Preventive & Predictive Maintenance. It uses Total Quality Control and Total Employee Involvement approach, in maintaining the Equipment towards a “ready to use condition” using energy efficiently. INTRODUCTION TPM -Total Productive Maintenance
  • 9. DEFINITION Total in TPM means ‘total involvement’ from top management to shop floor personnel. TPM is not optional, everyone has to participate for it to work. Productive- Creates cost saving and also creates cost avoidance. (TPM) comprises Production practices in Autonomous Maintenance (AM) and the Maintenance group, both working together as a Team to maintain the smooth running of a Company’s Equipment towards a Zero Breakdown. TPM -Total Productive Maintenance
  • 10. 2016/9/23 TPM combine Production practices in Autonomous Maintenance (AM) and the Maintenance practices, both working together as a Team to maintain the smooth running of a Company’s Equipment towards a Zero Breakdown. The TPM Maintenance covers;  Autonomous Maintenance (AM)  The 3 P’S of Maintenance Preventive (PM), Predictive Maintenance (PdM) & Plan Maintenance. TPM -Total Productive Maintenance
  • 11. 2016/9/23 11 TPM -Total Productive Maintenance
  • 12. With TPM, the focus of maintenance shifts from that of repairing, or reacting to failures to that of maintaining assets and preventing failures and quality defects in the first place. The root word of Maintenance is Maintain, more often than not maintenance is looked at as the people that repair our equipment when it breaks. TPM -Total Productive Maintenance
  • 13. TPM -Total Productive Maintenance
  • 14. TPM is a innovative Japanese concept. The origin of TPM can be traced back to 1951 when preventive maintenance was introduced in Japan. HISTORY However the concept of preventive maintenance was taken from USA. Nippon Denso was the first company to introduce plant wide preventive maintenance in 1960. TPM -Total Productive Maintenance
  • 15. Dr. Deming introduced statistical analysis and used the resulting data to control quality during manufacturing (TQM) Some general concepts of TQM did not work well in the maintenance environment. TPM -Total Productive Maintenance The need to go further than preventive maintenance was quickly recognized by those companies who were committed to TQM Maintenance became an integral part of TQM in the early 90’s
  • 16. Cost Reduction for Survival Strict Quality Demands World Class Diversification of Needs, Shorter Delivery Time Change to a Safe Work Environment Reduce cost dramatically by pursuing the extreme in equipment (production) effectiveness Establish conditions that will not allow defects and manage conditions that will prevent defects Create unmanned operations and people friendly Safe working equipment Minimize machine setup time and get the product to the customer on time TPM -Total Productive Maintenance
  • 17. FROM TOP MANAGEMENT TO SHOP FLOOR PERSONNEL TPM -Total Productive Maintenance
  • 18. I run it, you fix it I fix it, you run it TPM is Not, TPM -Total Productive Maintenance
  • 19. The implementation of a TPM program, Autonomous Maintenance (AM) creates a shared responsibility for equipment that encourages greater involvement by plant floor workers. TPM -Total Productive Maintenance In the right environment this can be very effective in improving productivity (increasing up time, reducing cycle times, and eliminating defects). Importance and benefits of TPM
  • 20. TPM emphasizes proactive and preventative maintenance to maximize the operational efficiency (OEE) of equipment. Importance and benefits of TPM TPM -Total Productive Maintenance It combines the roles of production and maintenance by placing a strong emphasis on empowering operators to help maintain their equipment.
  • 21. TPM -Total Productive Maintenance The benefits of getting operators involved in maintaining their own equipment, increases Overall Equipment Effectiveness on Equipment with fewer breakdowns, stops, and defects. TPM strives to achieve: No Breakdowns No Small Stops or Slow Running No Defects In addition it values a safe working environment: No Accidents Importance and benefits of TPM
  • 22. TPM -Total Productive Maintenance Difference between TQM & TPM TQM is a Quality Management approach that emphasizes Continuous improvement, a philosophy of "doing it right the first time" and striving for zero defects and elimination of all waste. TQM philosophies emphasize quality, teamwork, and process improvement.
  • 23. TPM -Total Productive Maintenance Difference between TQM & TPM TPM combines Production and Maintenance, empowering operators to maintain the equipment towards a “ready to use condition” using Total Employee Involvement approach. The focus of maintenance shifts from that of repairing, or reacting to failures to that of maintaining assets and preventing failures and quality defects in the first place.
  • 24. Category TQM TPM Object Quality ( Output and effects ) Equipment ( Input and cause ) Mains of attaining goal Systematize the management. It is software oriented Employees participation and it is hardware oriented Target Quality for PPM Elimination of losses and wastes. Difference between TQM & TPM TPM -Total Productive Maintenance
  • 25. 2. Types of Maintenance - Breakdown Maintenance - Autonomous Maintenance - Preventive Maintenance - Corrective Maintenance – Predictive Maintenance – Plan Maintenance TPM -Total Productive Maintenance
  • 26. TPM -Total Productive Maintenance 2. Types of Maintenance
  • 27. Breakdown Maintenance (reactive): Performed on equipment on equipment that has broken down and is unusable. It may be either planned or it can be unplanned. TPM -Total Productive Maintenance Reactive Maintenance – Maintenance done in response to an equipment breakdown, also called fire fighting.
  • 28. 28 Autonomous Maintenance: Machine Maintenance made by their operators who are deemed to have unique knowledge about the machines. It is a principal component TPM. TPM -Total Productive Maintenance :process by which equipment operators accept and share responsibility (with Maintenance) for the performance and health of their equipment
  • 29. 29 Preventive Maintenance: routine maintenance to maintain the basic equipment conditions, replace deteriorating parts, and maintain equipment in on-spec condition. TPM -Total Productive Maintenance It is carried out at predetermined periods, to ensure equipment reliability
  • 30. TPM -Total Productive Maintenance Corrective Maintenance : task performed to identify, isolate, and rectify a fault so that the failed equipment, machine, or system; can be restored to an operational condition within the tolerances or limits established for in- service operations.
  • 31. TPM -Total Productive Maintenance Predictive Maintenance (condition-based): corrects equipment deterioration by condition monitoring to predict when maintenance should be performed. This approach promises cost savings over routine or time-based preventive maintenance, because tasks are performed only when warranted.
  • 32. TPM -Total Productive Maintenance Planned Preventive Maintenance (PPM); commonly referred to as simply planned maintenance (PM) or scheduled maintenance, is any variety of scheduled maintenance to an object or item of equipment. Planned Preventative maintenance is performed while the equipment is still working, so that it does not break down unexpectedly.
  • 33. 3. Overall Equipment Efficiency (OEE) -Measuring your OEE, - MTBF and MTTR, - Calculating Performance Efficiency, - Quality Yield TPM -Total Productive Maintenance OEE = Availability x Performance x Quality Yield
  • 34. TPM -Total Productive Maintenance OEE measures the efficiency of the machine during its planned loading time. OEE figures are determined by combining the availability and performance of your equipment with the quality of parts made. Planned downtime does not effect the OEE figure. OEE = Availability x Performance x Quality Yield 3. Overall Equipment Efficiency (OEE)
  • 35. OEE = Availability x Performance x Quality Yield Availability Downtime loss Speed lossPerformance Quality Yield Quality loss TPM -Total Productive Maintenance OEE is an internationally accepted measure of equipment effectiveness during planned production.
  • 36. availability TPM -Total Productive Maintenance MTBF and MTTR Despite its importance in the performance of the processes, most managers do not make full use of these key performance indicators (KPIs) in their control activities.
  • 37. TPM -Total Productive Maintenance MTTR: Mean Time To Repair -is the time it takes to run a repair after the occurrence of the failure. That is, it is the time spent during the intervention in a given process. MTBF : Mean Time Between Failures -is the average time elapsed between a failure and the next time it occurs. These lapses of time can be calculated by using a formula.
  • 38. TPM -Total Productive Maintenance 4. The Pillars of TPM (Part 1) Pillar 1 : 5’S as the foundation for TPM Pillar 2 :Autonomous Maintenance, Pillar 3 : Kaizen (Focused Improvement), Pillar 4 : Planned Maintenance, Pillar 5 : Quality Maintenance, Pillar 6 : Training & Education, Pillar 7 : Office (Administration) TPM, Pillar 8 : Safety/ Health and Environment
  • 39. TPM -Total Productive Maintenance
  • 40. Characteristics of World Class requirements Customer-Value Focused Delivery CostQuality Cost + Profit = Price Price – Profit = Target Cost The Pillars of TPM TPM -Total Productive Maintenance World class companies adopts ‘Lean’ System to vigorously eliminate Wastes, focusing on adding Value to Customer .
  • 41. Customer Order Waste Product Shipment Time Customer Order Product Shipment Time (Shorter) Business as Usual Waste Lean Manufacturing Lean System is the super-efficient production system pioneered by Toyota which shortens the time line between the customer order and the product shipment by eliminating Waste. TPM -Total Productive Maintenance
  • 42. TPM -Total Productive Maintenance Pillar 1. 5S as the foundation for TPM TPM starts with 5S. Problems cannot be clearly seen when the work place is unorganized. Cleaning and organizing the workplace helps the team to uncover problems. Making problems visible is the first step of improvement.
  • 43. 5S Definition TPM -Total Productive Maintenance Seiri - Sort (Organize) Seiton - Simplify (Visibility) Seiso - Sweep (Cleanliness) Seiketsu - Standardize (Adherence) Shitsuke - Self-discipline (Sustain) 5’S represents 5 Japanese Disciplines for maintaining a Visual workplace.
  • 44. Cascade Pillar 1. 5S as the foundation for Lean System
  • 45. 5S is a philosophy and a way of organizing and managing the workplace towards an organized, clean, high-performance environment. *TPM -Total Productive Maintenance Its primarily intention is to improve efficiency by eliminating Waste.
  • 46. Benefits of a 5's Environment “It gives Ability to understand the status of a area in 5 minutes or less by simple observation without use of computers or speaking to anyone” TPM -Total Productive Maintenance The goal of 5S is to create a work environment that is clean and well-organized practicing all the FIVE elements of 5’S.
  • 47. It should be reasonably intuitive how 5S creates a foundation for well-running equipment. TPM -Total Productive Maintenance For example, in a clean and well-organized work environment, tools and parts are much easier to find, and it is much easier to spot emerging issues such as fluid leaks, material spills, metal shavings from unexpected wear, hairline cracks in mechanisms, etc.
  • 48. Where are we today? Lets take a quick perk TPM -Total Productive Maintenance
  • 49. 3rd Class Workplace … Necessary & Unnecessary items are mixed together in the same workplace
  • 50. 2nd Class Workplace … Necessary & Unnecessary items had been seperated within identified work area (including inventory)
  • 51. 1st Class Workplace … Only Necessary supplies, tools and items are stored in the Work Environment.
  • 52. Benefits of 5’S 5S makes one’s workplace more pleasant 5S helps in work efficiency 5S and safety go hand-in-hand 5S leads to better quality products and higher productivity TPM -Total Productive Maintenance
  • 53. To take out unnecessary items either sort, red tag or throw them away Necessary: Used for daily work Used periodically I am the source Unnecessary: Unsafe Defective Obsolete or outdated Unused Extra or duplicate 1st S’ Seiri (Sort)
  • 54. 5’ S Red Tag 5S Red Tags are used to keep the process of change going throughout the 5S program while remaining organized in the process. These 5S Red Tags are used for visual management of a workspace, clearly marking items that need to be moved creating workplace organization. Red Tag Sample TPM -Total Productive Maintenance
  • 55. 1st S’ Seiri (Sort) Critical items for use should be kept nearby. Items that are not be used should be Red Tagged. Items sorted should be decided based on utility and not cost to reduce the Search time.
  • 56. 2nd S’ Seiton (Simplify) To arrange necessary items in a proper order so that they can be easily picked up for use Consider: • Visual aids are encouraged in for fast retrieval and minimize complexity. • Labeling locations where necessary items are kept but not in use, especially moveable items. • Labeling drawers and notebooks to identify their contents.
  • 57. 2nd S’ Seiton (Simplify) Label & shadow board 5S Map to decide location "Anyone should be able to easily understand proper arrangement and abnormalities."
  • 58. 3rd S’ Seiso (Sweep) To clean your workplace completely so that there is no dust anywhere
  • 59. Tools for Seiso (Sweep) 5S’ Assignment Map 5S’ schedule
  • 60. 4th S’ Seiketsu (Standardize) To maintain a high standard of housekeeping and workplace organization at all times. Visual checks to maintain the process.
  • 61. 5th S’ Shitsuke (Self Discipline) To train people to follow good housekeeping discipline independently
  • 62. Why 5 S’ is so necessary and practiced in a World Class Facility? Standards so management can evaluate performance, Necessary to enforce discipline, TPM -Total Productive Maintenance Standards for diagnosis, self-evaluation, a necessity to enforce discipline ‘Buy in’ With buy-in, “discipline” isn’t necessary
  • 63. The traditional TPM model consists of a 5S’ as the foundation and eight supporting Pillars of activities towards World Class results. The 8 Pillars of TPM (Part 1) TPM -Total Productive Maintenance
  • 64. TPM -Total Productive Maintenance Operator assumes ownership for the efficiency of their equipment by involvement in early problem detection, through routine cleaning, lubrication and equipment inspection. Pillar 2. Autonomous Maintenance (AM) This also includes being a member of a Small Group Activity improvement team formed after completion of a workshop.
  • 65. Train the operators to close the gap between them and the maintenance staff; TPM -Total Productive Maintenance Autonomous Maintenance (AM) making it easier for both to work as one team.
  • 66. measure deterioration before it affects the process or leads to a failure TPM -Total Productive Maintenance Autonomous Maintenance (AM); change the equipment so the operator can identify any abnormal conditions and;
  • 67. 7 Steps Autonomous Maintenance (AM): TPM -Total Productive Maintenance are implemented to progressively increase operators knowledge, participation and responsibility for their equipment. 1. Perform initial cleaning and inspection 2. Countermeasures to address causes and effects of dirt and dust 3. Establish cleaning and lubrication standards 4. Conduct general inspection training 5. Carry out equipment inspection checks 6. Workplace management and control 7. Continuous improvement
  • 68. TPM -Total Productive Maintenance Pillar 3. Kaizen (Focus improvement) Kai" means change, and "Zen" means good (for the better) Kaizen requires little or no investment. The principle behind is that "a very large number of small improvements are move effective in an organizational environment than no improvements. Basically kaizen is for small improvements, but carried out on a continual basis and involve all people in the organization. Kaizen is opposite to big spectacular innovations.
  • 69. TPM -Total Productive Maintenance Pillar 3. Kaizen (Focus improvement) Kaizen is aimed at reducing losses in the workplace that affect our efficiencies By using a detailed and thorough procedure we eliminate losses in a systematic method using various Kaizen tools. These activities are not limited to production areas and can be implemented in administrative areas as well.
  • 70. People Based System Radical Change – Kaikaku Kaizen Workshop – Continuous improvement Daily Improvements – Standard Work The Pillars of TPM TPM -Total Productive Maintenance “Lean Management“ to vigorously eliminate Wastes adopts Kaizen Methodology
  • 71. 71 TPM is a long-term strategic initiative, rather than a short term tactical fix. Everyone must understand why we are doing TPM and must be fully supported from Top to Bottom. Cannot be done only if time permits. TPM -Total Productive Maintenance
  • 72. TPM -Total Productive Maintenance Planned Maintenance Moving from reactive to proactive maintenance using Planned and Condition Based Maintenance (CBM). Pillar 4. Planned Maintenance (PM) Focus is now emphasized on reliability of our assets using technology in executing Maintenance.
  • 73. 73 Is most of your time spent fire fighting? Are equipment failures and quality issues a problem? Is very little time spent on preventing the failures and quality defects from occurring? Do you have institutionalized rework in your facilities?
  • 75. TPM teaches to plan ahead by preventing equipment failures and quality defects before they occur.
  • 76. TPM -Total Productive Maintenance Quality Maintenance Achieving and sustaining quality by proactively maintaining equipment condition for zero breakdowns; Pillar 5. Quality Maintenance and improving processes to accomplish zero defects on Products delivered to customers.
  • 77. Definition: a process for controlling the condition of equipment components that affect variability in product quality Objective: to set and maintain conditions to accomplish zero defects TPM -Total Productive Maintenance Pillar 5. Quality Maintenance Quality rate has a direct correlation with material conditions equipment precision production methods process parameters
  • 78. Failure Purchased Condition Improved Condition Life Cycle Time Failure Improved Asset Condition Forced Deterioration Equipment Failure TPM Team Based Action
  • 79. ZERO ZERO *Accidents *Equipment Failures *Quality Defects *Adjustments *Minor Stoppages *Speed Losses *Customer Complaints *Pollution TPM -Total Productive Maintenance
  • 80. TPM -Total Productive Maintenance Training and Education Is the foundation for the other elements. Operators, maintenance and stakeholders receive the correct training for improving operator and maintenance skill levels. Pillar 6. Training and Education Also by making material available for self development fosters equipment competent employees through TPM.
  • 81. TPM -Total Productive Maintenance Pillar 7. Office TPM Administrative and support departments can be seen as process plants whose principal tasks are to collect, process, and distribute information Process analysis should be applied to streamline information flow
  • 82. TPM -Total Productive Maintenance Pillar 7. Office TPM
  • 83. TPM -Total Productive Maintenance Safety Health and Environment Is the roof on the TPM house and is paramount in all we do. Pillar 8. Safety Health and Environment This coupled with a clean and healthful workplace makes for excellent working and living conditions in our community. Assuring safety and preventing adverse environmental impacts are important priorities in any TPM effort
  • 84. 5. The 6 Major Equipment Wastes (Losses) Type of Equipment Waste (loses) How TPM could be used to eliminate this 6 losses TPM -Total Productive Maintenance
  • 85. Equipment Production Waste (Losses) (Six Big Losses) Set-Up and Adjustment Idling and Minor Stoppage Reduced Speed Quality: Defects in Process & Rework Reduced Yield Equipment Failures Easy to measure Low impact on profit High impact on profits Labor Materials/spares Outside services Maintenance overhead TPM -Total Productive Maintenance
  • 86. QUESTION What or the examples of each of these losses? Which loss is usually the biggest? Equipment Production Losses at your Facilities TPM -Total Productive Maintenance (Setup is typically the biggest loss) Many TPM activities are strictly focused on setup reduction with the goal being less than 10 minutes. Key Points: What gets measured gets done. Let’s make what’s important more measurable, Instead of what’s measurable more important!!
  • 87. How TPM could be used to eliminate the Six Big Losses (Waste) TPM -Total Productive Maintenance Increase Overall Equipment Effectiveness (OEE) Improve existing planned maintenance systems Develop Autonomous Maintenance Program Provide training to upgrade operations and maintenance skills Involve everyone and utilize cross-functional teamwork
  • 88. Increase Overall Equipment Effectiveness (OEE) Most companies find their OEE at 40 – 50% before TPM. TPM -Total Productive Maintenance
  • 89. Failures DefectsSetup and Minor Stoppage Reduced Equipment Reduced Yield in ProcessAdjustment Idling and Speed Availability Efficiency Quality + + + X X TPM -Total Productive Maintenance Measuring your OEE
  • 90. Overall Equipment Effectiveness = Availability x Performance x Quality Yield Availability = time available for production - downtime time available for production Performance = ideal cycle time x number of parts produced operating time Quality Yield = total number of parts produced - defect number total number of parts produced TPM -Total Productive Maintenance Measuring your OEE ( Overall Equipment Efficiency ) Availability is proportion of time machine is actually available out of time it should be available. A = ( MTBF - MTTR ) / MTBF. Q - Refers to quality rate. Which is percentage of good parts out of total produced sometimes called "yield".
  • 91. TPM -Total Productive Maintenance MTBF = (9-1) 4 = 2 hours MTBF = total time of correct operation in a period number of failures For example: a system should operate correctly for 9 hours During this period, 4 failures occurred. Adding to all failures, we have 60 minutes (1 hour). Calculating the MTBF, we would have: This index reveals that a failure in the system occurs every 2 hours, leaving it unavailable and generating losses to the company. The opportunity to spot this index allows you to plan strategies to reduce this time.
  • 92. TPM -Total Productive Maintenance MTTR = total hours of downtime caused by system failures number of failures MTTR = 60 min 4 failures = 15 minutes Using the same example, we come to the MTTR, by using the following formula: Above, we have the average time of each downtime. Therefore, the company knows that every 2 hours, the system will be unavailable for 15 minutes. Being aware of our limitations is the first step to eliminate them.
  • 93. Improve existing planned maintenance systems TPM -Total Productive Maintenance Establish Preventative and Predictive Maintenance systems for equipment and tooling. Correct operation Correct set-up Cleaning Lubrication Retightening and repair of minor defects Quality spare parts Natural life cycle of individual machine elements must be achieved for:
  • 94. Set up plans and schedules to carry out work on equipment before it breaks down, in order to extend the life of the equipment Include periodic and predictive maintenance How? Develop a planned maintenance program: Improve existing planned maintenance systems TPM -Total Productive Maintenance Include management of spare parts and tools
  • 95. Improve existing planned maintenance systems TPM -Total Productive Maintenance
  • 96. Develop an Autonomous Maintenance Program TPM -Total Productive Maintenance A handing-over of maintenance tasks from specialized maintenance personnel to production operators. Promote the seven steps of AM Workshop. Tasks to hand over: cleaning lubricating inspecting set-up and adjustment
  • 97. TPM -Total Productive Maintenance soft skills training: how to work as teams, diversity training and communication skills technical training: upgrading problem- solving and equipment- related skills Train leaders together. Have leaders share information with group members
  • 98. Involve everyone and utilize cross-functional teamwork TPM -Total Productive Maintenance Increasing motivation: changing peoples attitudes Increasing competency and peoples skills Improving the work environment, so that it supports the establishment of a program for implementing TPM
  • 99. For Choosing ITS Management Sdn Bhd As Your Training Provider If you have questions or require further assistance later, please email to: Itslc98.help@gmail.com Email Subject: “Attn: Timothy Wooi” Other inquiries, please email to: itslc98@gmail.com