Surveying English Language Assessment Practices in International Plurilingual Organizations

Workforce Language Assessment in the 21 st Century Knowledge Economy: A Quality Management Perspective

Presenters/Authors & Discussant ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Surveying English Language Assessment Practices in International Plurilingual Organizations ,[object Object],[object Object],[object Object],[object Object]

TIRF ,[object Object],[object Object],[object Object]

TIRF ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Sampling and Respondents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Organizational Sectors Represented Indicate the sector that best describes your organization. Please check only one.

Organizational Sectors Represented ,[object Object],[object Object],[object Object]

In what countries does your organization currently operate? ,[object Object]

In what countries does your organization currently operate? ,[object Object],[object Object],[object Object],[object Object],[object Object]

Languages used to communicate within your organization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is the primary language used by your employees in those locations to communicate within your international organization?

Other Languages Reported ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Languages used to communicate with clients ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is the primary language used by your employees in those locations to communicate with clients of your international organization?

Other Languages Used with Clients ,[object Object]

Research Question #1 ,[object Object]

English Speaking & Listening Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

English Writing Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

English Reading Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Research Question #2 ,[object Object],[object Object],[object Object],[object Object]

Do you have English language requirements for any of your employees? ,[object Object],[object Object],[object Object]

If you have English language requirements, do they vary by position? ,[object Object],[object Object],[object Object]

Are bilingual/plurilingual applicants hired over monolingual applicants with equal skill sets (other than their language abilities)? ,[object Object],[object Object],[object Object]

Are bilingual/plurilingual employees paid more than monolingual employees in the same positions? ,[object Object],[object Object],[object Object]

Do you test the English proficiency of any of your employees using any commercially developed test(s) ? ,[object Object],[object Object],[object Object],[object Object]

Do you test the English proficiency of your employees using any in-house procedure(s) ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Do you test the English proficiency of your employees using any in-house procedure(s) ? ,[object Object],[object Object],[object Object]

Do you test the English proficiency of your employees using any in-house procedure(s) ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

If you use any in-house testing procedure(s), what training is given to the test administrators? ,[object Object],[object Object],[object Object],[object Object]

If you use any in-house testing procedure(s), what training is given to the test administrators? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Think about some employees in your organization who are bilingual or plurilingual. Have the bilingual or plurilingual skills of those employees had a positive impact on your organization? ,[object Object],[object Object],[object Object]

Think about some employees in your organization who are NOT bilingual or plurilingual. Has the lack of bilingual or plurilingual skills of those employees had a negative impact on your organization? ,[object Object],[object Object],[object Object]

Does your organization support employees in the improvement of their second or foreign language skills? ,[object Object],[object Object],[object Object]

Does your organization calculate return on investment for language development? ,[object Object],[object Object],[object Object]

If you answered YES to the previous question, please check all the methods for calculating return on investment that apply: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Closing Comments ,[object Object],[object Object],[object Object],[object Object]

Closing Comments ,[object Object],[object Object]

Closing Comments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Closing Comments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Surveying English Language Assessment Practices in International Plurilingual Organizations

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Surveying English Language Assessment Practices in International Plurilingual Organizations