Presentation about the Working Group for Digital Transformation at the Brazilian Governments of States and Federal District – GTD.GOV from National Council of Secretaries of Public Administration in Brazil (CONSAD), along with the Brazilian Association of Public Information, Communication and Technology entities from the states (ABEPTIC). The Working Group has helped develop a common strategy for the development of states’ digital transformation agendas and projects.

1. Working Group for Digital Transformation at the
Brazilian Governments of States and Federal
District – GTD.GOV
December, 2019

2. A N A LO G I C A L S E R V I C E S
O N LY I N T H E P U B L I C A G E N C I E S
H U G E Q U E Q U E S
AV E R A G E C O S T F O R A S E R V I C E
D E L I V E R Y : R $ 1 7 , 0 0
ANALOGICAL/ELETRONIC DIGITAL
D I G I TA L S E R V I C E S
A N Y W H E R E
N O Q U E Q U E S
AV E R A G E C O S T P E R S E R V I C E : ~ = R $ 1 , 7 0 *
U N S AT I S F I E D C I T I Z E N
H A P P Y A N D A M A Z E D C I T I Z E N
P R O B L E M C O M P E T I T I V E D I F F E R E N T I A L
E X C E S S I V E B U R E A U C R A C Y
R E D U C I N G B U R E A U C R A C Y,
S I M P L I F I C AT I O N A N D T R A N S PA R E N C Y
P U B L I C S E R VA N T S I N S E R V I C E
D E S K A N D B U R E A U C R A C Y
P U B L I C S E R VA N T S I N
I N T E L L I G E N C E A C T I V I T I E S
A N A LO G I C A L G O V S M A R T G O V E R N M E N T
M I S C E L L A N E O U S S I T E S A N D S Y S T E M S I N T E G R AT E D D I G I TA L P L AT F O R M
M I S C E L L A N E O U S R E G I S T R AT I O N S R E G I S T R AT I O N A N D S I N G L E LO G I N
M I S C E L L A N E O U S “ I D E N T I T I E S ” U N I Q U E I D E N T I T Y

3. DIGITAL TRANSFORMATION
TRANSFORM DIGITALTO THE
 INDIVIDUALS
 CULTURE
 ORGANIZATIONS
 EMPLOYEES
 SERVICES
 RELATIONSHIPS
 LAWS AND REGULATIONS
 ETC ...

4. Brazilian Digital Govt Scenario

5. 4th largest
Connect population in the world

6. 2016
Digital Governance Strategy
Decree nº 8.638
(2016, January)

7. 2016
Digital Citizenship Platform
Decree nº 8.936
(2016, December)

8. 2019
Decree nº 9.756
(2019, April)

9. Electronic and Digital Government Development
@UNDESA:2018UNE-GovernmentSurvey

10. FEDERAL
GOVERNMENT
STATE
GOVERNMENTS
MUNICIPALITIES
GOVERNMENTS

14. The GTD

15. ALAGOAS AMAPÁ BAHIA CEARÁ
FEDERAL
DISTRICT
GOIÁS
MINAS
GERAIS
PARAÍBA
PERNAM
BUCO
SERGIPE
RIO
GRANDE
DO SUL
ESPÍRIT
O
SANTO
PARÁ
RIO DE
JANEIRO
TOCANTIN
S
PARAN
Á
MATO
GROSSO
MATO
GROSS
O DO
SUL
AMAZONAS
SANTA
CATARINA
“Support
brazilian states
government
transform
through digital
ways”

16. STRATEGIC MAP - GTD.GOV
SUPPORTING TECHNOLOGIES
Brazilian States and Federal District with clever governance and management, delivering more agile, cost-effective and value-added
public services to the citizens
SMART PUBLIC SERVICES
(Agility, Intelligence and simplifying of bureaucracy)
BETTER DECISIONS
(Governance and Management for Digital
Transformationl)
INSTITUTIONAL SUPPORT – BRAZILIAN STATES AND FEDERAL DISTRICT GOVERNMENTS AND OTHER STAKEHOLDERS
RELATIONSHIP FOR THE CITZENSHIP
(States and citizens in proximity, through the digital)
DIGITAL TRANSFORMATION AT BRAZILIAN STATES AND FEDERAL DISTRICT
Public
Management
Strategies
ICT strategies
with an alignment
with the public
management
IMPROVE PUBLIC SERVICES
(Quallity, agility and intelligence)
IMPROVE THE DIGITAL TRANSFORMATION
(Brazlian States and Federal District)
ALIGN AND PRIORIZE NEEDS
(Institutional capacities to support these needs)
BUILD AND ORGANIZE KNOWLEDGE
(About DT in the states and Federal District)
ORGANIZE DEMANDS
(To Federal Governmnt and other organizations))
INTERNAL
PROCESSES
ALIGNMENT,
LEARNINGAND
IMPROVEMENT
Governance SWG Digital Services SWG
RESULTS
Enterprise Architecture
SWG
FACILITATING FUNDING
(From GTD.GOV and Digital Transformation
projects and actions at brazilian states and FD)
Scientific Team Communication Team

17. 1st OFFICIAL MEETING
May 30 - 31
Brasília/DF
World Bank Office in Brazil
Letter of Intent Signature -
CONSAD e ABEP-TIC

18. 2nd OFFICIAL MEETING
August 28 - 30
Brasília/DF
Brazilian National School of Public
Administration - ENAP
November 20-22
Brasília/DF
Instituto Serzedelo Correa
Brazil’s Court of Accounts - TCU
3RD OFFICIAL MEETING

19. RESULTS - 2019
GOVERNANCE
FOR
DIGITAL
TRANSFORMATION
Goal (under development)
 Diagnostic Research on Governments' Ability and
Readiness to Govern Digital Transformation
 Research, Database, General executive Report,
General Analytic Report and Specific Analytic
Report to 14 States
Results
 Preparation of guidelines document of the
Governance for the Digital Transformation in
Brazilian States and Federal District Government

20. RESPONSES RANKING
RESEARCH ABOUT CAPACITY OF GOVERNANCE FOR THE
DIGITAL TRANSFORMATION AT BRAZILIAN STATES
1722 responses –
1202 with 100%
full responses
14 States with a specific diagnosis (over
50 responses)

21. Objectives and drivers
of the Digital
Transformation
Capacities and
barriers and their
influence in the Digital
Transformation actions
Maturity level of the
Digital Government
Strategic decisions
about ICT
ICT focus in the
organizations
Governance capacities
and tools
ICT efectiveness Respondents Profile
RESEARCH STRUCTURE
RESEARCH ABOUT CAPACITY OF GOVERNANCE FOR THE
DIGITAL TRANSFORMATION AT BRAZILIAN STATES

22. Focus Government
Oriented
Citizen oriented Person oriented (with CzRM)
Main public value Eficiency Democracy Better democracy
Participation Started by
government
Limited opening and
participation
Full opening and participation
(Open Government)
Delivering public
services
One way,
directional
Two ways, bidirectional
Multiple ways, personalized
service
Channel
Service Desk
(in a gov agency)
Internet or Multichannel Omni-channel
GOV 1.0 GOV 2.0 GOV 3.0
RESEARCH ABOUT CAPACITY OF GOVERNANCE FOR THE
DIGITAL TRANSFORMATION AT BRAZILIAN STATES
SOURCE: Charalabidis, Y., Loukis, E., Alexopoulos, C., & Lachana, Z. (2019,)

23. PERCEPTION ABOUT THE FOCUS OF THE INITIATIVES OF DIGITAL
TRANSFORMATION AT BRAZILIAN STATES
Objectives of using ICT
Results of digital
transformation initiatives
Channels of relationship with
citizens
Public service delivery
Participation Processes
Key area for digital
transformation deployment
Gov 1.0
Gov 2.0
Gov 3.0

24. PERCEPTION ABOUT THE FOCUS OF THE INITIATIVES OF DIGITAL
TRANSFORMATION AT BRAZILIAN STATES
1.00
2.00
3.00
Alagoas (AL)
Amapá (AP)
Amazonas (AM)
Bahia (BA)
Ceará (CE)
Espírito Santo (ES)
Goiás (GO)
Mato Grosso do Sul (MS)
Minas Gerais (MG)
Pará (PA)
Paraíba (PB)
Paraná (PR)
Pernambuco (PE)
Rio de Janeiro (RJ)
Rio Grande do Sul (RS)
Tocantins (TO)
Gov 1.0
Gov 2.0
Gov 3.0

25. LEVEL OF BARRIERS FOR DIGITAL TRANSFORMATION
1.00
1.50
2.00
2.50
3.00
Alagoas (AL)
Amapá (AP)
Amazonas (AM)
Bahia (BA)
Ceará (CE)
Espírito Santo (ES)
Goiás (GO)
Mato Grosso do Sul (MS)
Minas Gerais (MG)
Pará (PA)
Paraíba (PB)
Paraná (PR)
Pernambuco (PE)
Rio de Janeiro (RJ)
Rio Grande do Sul (RS)
Tocantins (TO)
Individuals Strategic Organizational

26. Does the organization you work for have a formalized Digital
Transformation Structure (area or sector)?
Does the organization you work for have a formalized ICT Governance
Structure (area or sector)?
RESEARCH ABOUT CAPACITY OF GOVERNANCE FOR THE
DIGITAL TRANSFORMATION AT BRAZILIAN STATES

27. GUIDELINES DOCUMENT OF THE GOVERNANCE FOR DIGITAL TRANSFORMATION AT BRAZILIAN
STATES AND FEDERAL DISTRICT
Guidelines and Assumptions
Organizational structures
Business processes
Relationship with Stakeholders
RESEARCH ABOUT CAPACITY OF GOVERNANCE FOR THE
DIGITAL TRANSFORMATION AT BRAZILIAN STATES

28. RESULTS - 2019
Goals
 Generic EA of the Digital Platform to deliver
services
 Descriptive Document of components
 Business
 Data management and applications
 Digital Government Laws and Rules
 Approach to use the Generic Model
Architecture of the Digital Government
Platform by States and FD
ENTERPRISE
ARCHITECTURE
(EA)
 Diagnostics of the capacity of delivering public
services and their enterpise architecure
Actions under development

29. ENTERPRISE ARCHITECTURE
SMART
GOVERNMENT
FOR A
DIGITAL
CITIZENS

30. AND OTHER STATES THAT
DO NOT HAVE DIGITAL
PLATFORM TO DELIVER
SERVICES?
ENTERPRISE ARCHITECTURE

31. ENTERPRISE ARCHITECTURE
Generic Enterprise Architecture Model from Digital
Government Platform from Brazilian States and FD
GTD
contextualization
Generic Architecture Macro
Business Application
Data
Management
 Approach to use the Generic Model Architecture of
the Digital Government Platform by States and FD

32. CITIZEN IDENTIFICATION
DIGITAL PUBLIC SERVICES
DELIVERING
CITIZEN RELATIONSHIP
(CzRM)
CITIZEN ENGAGEMENT AND
PARTICIPATION
PUBLIC TRANSPARENCY
PLATFORM MANAGEMENT
ENTERPRISE ARCHITECTURE

33. DIAGNOSTICS OF THE CAPACITY OF DELIVERING PUBLIC
SERVICES AND THEIR ENTERPISE ARCHITECURE
DELIVERING
SERVICES
INFRASTRUCTURE
ENTERPRISE
ARCHITECTURE
DIGITAL PLATFORMS,
PORTALS AND APPS
MAIN CHALLENGES
TO DELIVER PUBLIC
SERVICES
COST OF DELIVERING
SERVICES
RESEARCH STRUCTURE

34. RESULTS - 2019
 Generic methodology to support digital transformation of public
services
 Public services cost methodology
DIGITAL
SERVICES
 Partnership with the Federal Government to develop 5 high-impact
national digital services for society
 CTPS Digital - Work and Social Security Card
 Electronic Immunization Record Cards – ConecteSUS
 Vehicle Registration and Licensing Document - CRLV Digital
 Unemployment insurance
 DNI - National Identity Document
Goals
Actions under development

35. DIGITAL SERVICES
ESTIMATED ECONOMY: R$ 3.4 million month (BR)
[Qty Physical CTPs (Oct) X R $ 11.84 by CTPS]
ESTIMATED ECONOMY
R$ 54 millions/year (only in Minas Gerais State)
CTPS DIGITAL CRLV DIGITAL

36. X
IMMUNIZATION CARD DNI
DIGITAL SERVICES

37. GENERIC METHODOLOGY TO SUPPORT DIGITAL
TRANSFORMATION OF PUBLIC SERVICES
PUBLIC SERVICES COST METHODOLOGY
DIGITAL SERVICES

38. Governance for the
Digital Transformation
Enterprise
Architecture
Digital
Services
2020.1 GOALS
1. Governance Guidelines Document
for Digital Transformation for States
and DF
2. TD Capability Diagnostics from 14
States
3. TD Guidance Document Delivery to
Governors and Other Authorities
4. KPIs System to monitoring of
effectiveness from the Governance
for Digital Transformation
5. Workshop to support Brazilian States
in the development their
Governance for Digital
Transformation Strategy
1. Model for monitoring the
development and evolution of
state government digital
platforms;
2. Training in enterprise
architecture for at least 2
specialists from at least 10 FUs;
3. Enterprise (transition)
architecture for at least 10 Ufs
4. Intragovernmental reference
corporate architecture
5. Enterprise Architecture
Knowledge Pills (at least 10 3-5
minute videos).
1. Relevant service cost mapping in 10 states
1. States ID card
2. Work and Social Security Card - CTPS
2. Deployment Generic methodology for
digital transformation of services in 4 states
3. Dissemination of Digital CTPS in States (and
reduce physical CTPS emissions by 30%)
4. Adoption of digital CRLV in other states to
eliminate CRLV printing
5. Digital Vaccine Card in the States -
ConecteSUS - Ministry of Health /
DATASUS
6. Indexing information about state services
of 10 UFs in search engines - Google, Bing,
etc.
7. State / District DT Solutions Catalog

39. "Success requires agility and drive to constantly rethink,
reinvigorate, react and reinvent"
Bill Gates
THANK YOU!!!