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Overview of UNIVERGE 3C
- 1. UNIVERGE 3C
- 2. Agenda • UC market trends • Additional services • How business is changing • Phones & gateways • Why UNIVERGE 3C • User centric • Architecture • Unified client • Deployment NEC Confidential Page 2 Copyright© 2012 NEC Australia Pty Ltd
- 3. UC market trends NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 4. Global Telephony & UC Opportunity Panasonic 3% Samsung Siemens 3% ALU 8% Unified Communications & WW Revenue Mitel 7% Collaboration – 2012 ($Million) 3% Enterprise Telephony 9,989 Others NEC Conferencing & Collaboration 1,912 32% 11% IM, UM, VM, and Presence 1,495 Video Infrastructure 769 Avaya 13% Mobility (FMC) 151 Cisco 15% Aastra 5% Source: Gartner, WW Telephony Forecasts March, 2012 & Enterprise UC Forecasts, July, 2011 NEC Confidential Page 4 Copyright© 2012 NEC Australia Pty Ltd
- 5. Gartner Unified Communications Magic Quadrant challengers leaders “NEC is a financially strong, global firm with an established presence in Cisco Microsoft all regions and a strong sales and Avaya support channel…” ability to execute NEC ALU IBM Siemens Huawei Mitel Aastra Shoretel Interactive Intelligence Digium Toshiba TeleWare “NEC has developed a forward- looking UCC architecture based on the 3C software platform…” niche players visionaries completeness of vision August 2011 NEC Confidential Page 5 Copyright© 2012 NEC Australia Pty Ltd
- 6. Are enterprises implementing UC? 31 31 Voice over WiFi 38 20 40 Mobility Mobile UC Client 40 37 19 PC Mobile Client 44 42 14 Unified Messaging 44 Currently Use Presence 48 33 19 Plan to Use Desktop video 52 37 11 Conferencing & No Plan Collaboration Document Collaboration 62 27 11 Audio Conferencing 71 21 8 Instant Messaging 73 Web Conferencing 13 14 75 21 4 Source: T3iGroup – InfoTrack for Unified Communications – June 2011 NEC Confidential Page 6 Copyright© 2012 NEC Australia Pty Ltd
- 7. How business is changing NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 8. The future of the Enterprise Frost & Sullivan: Australian ICT Outlook 2012 Remote / home working Cloud & Virtualisation The physical office becomes the place to • Applications in a SaaS model hold face to face meetings. • Reduction in maintenance • Desktop virtualisation Collaboration • Video • IM/Web conferencing • Voice • Social and Team Collaboration Mobility Multiple Devices • The mobile enterprise • Device agnostic • FMC • Bring Your Own Device • Single number reach NEC Confidential Page 8 Copyright© 2012 NEC Australia Pty Ltd
- 9. The communications shift Hardware centric Software centric Proprietary, closed systems Standards based, open systems Limited by physical appliances Easy to grow, all inclusive licensing One device per person Multiple devices, seamlessly move calls No collaboration, Presence, IM Web collaboration, IM, aggregated presence No mobile support Consistent user experience on mobile Complex proprietary admin Single point UI based administration NEC Confidential Page 9 Copyright© 2012 NEC Australia Pty Ltd
- 10. Why UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 11. What is UNIVERGE 3C It is a full featured IP-PBX on a disk, delivering IM, Presence, Video and Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device. Video Instant Messaging In the office on a tablet Virtual or Physical Servers Anywhere on a mobile Delivered on DVD Collaboration Presence Virtually any SIP based At home on a laptop audio, video or soft-phone NEC Confidential Page 11 Copyright© 2012 NEC Australia Pty Ltd
- 12. Why UNIVERGE 3C Executive IT Staff End User • Improves your companies • Reduces costs • Always reach the right competitiveness person • Improved security • Increase productivity • Able to share • Allow for BYOD information seamlessly • Lowers costs • Better services to end • Communicate when • Flexible working users and how I want environment NEC Confidential Page 12 Copyright© 2012 NEC Australia Pty Ltd
- 13. Integrating UNIVERGE 3C NEC has a customer- centric approach to all communications systems Technical & strategic consulting integration and support Quality management System engineering & integration Project management Network assessment & design Field deployment NEC Confidential Page 13 Copyright© 2012 NEC Australia Pty Ltd
- 14. Managed UNIVERGE 3C NEC can deliver communications solutions and support as a Multi vendor maintenance managed services - Offering enhanced Virtualisation Monitoring reliability and reduced costs Managed Services Data centre & co-location solutions Professional services Desktop Management Managed voice and network services NEC Confidential Page 14 Copyright© 2012 NEC Australia Pty Ltd
- 15. Intelligent call handling Customer Efficiency Costs Security Employee Satisfaction Satisfaction Users can control what devices rings and when via profiles or based on schedules Control how to handle calls based on time, caller id and your presence. Only give out your desk phone number, but never miss a call Control your desk phone from any PC, Mac, Android or iOS device. NEC Confidential Page 15 Copyright© 2012 NEC Australia Pty Ltd
- 16. A feature rich UC client Customer Efficiency Costs Security Employee Satisfaction Satisfaction Work from virtually anywhere, including branch offices, home or the local coffee shop Presence, Directory, IM from any Android & iOS phone or tablets (and nothing is stored on the device) Make VoIP calls from almost any modern smart phone Forgot to set you call forwards, do it on your phone NEC Confidential Page 16 Copyright© 2012 NEC Australia Pty Ltd
- 17. Intelligent collaboration Customer Efficiency Costs Security Employee Satisfaction Satisfaction Communicate with customers and partners from anywhere. Share ideas, documents, applications and video in real time. Use your own secure system – not a freebie on the web or costly rented service Collaborate on Windows, Mac and Linux without the need to download software. NEC Confidential Page 17 Copyright© 2012 NEC Australia Pty Ltd
- 18. User Centric NEC UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 19. User Centric - Identity • It is all about the user o Their Identity o Their multiple devices o Current Status Presence Preferences o Preferences Devices UC Client | Calendar | Phone Call Forwarding | Active devices | Buddies Desk | Mobile Clients | UC Clients | Video phones NEC Confidential Page 19 Copyright© 2012 NEC Australia Pty Ltd
- 20. User Centric - Presence • Brads status is combined and Lauren shared. On a call o Is he at his PC. o Is he on a phone call. Brad o Is he in a meeting. No Meeting Idle Away Busy NEC Confidential Page 20 Copyright© 2012 NEC Australia Pty Ltd
- 21. User Centric – Single Number • Users publish a single Sandra Lauren number Calls Calls 9262-1001 9262-1001 • When called all phones ring • Brad gets notified on all of his 9262 1001 devices and UC Clients Brad • Brad can handle multiple calls at once 1001 2001 3001 NEC Confidential Page 21 Copyright© 2012 NEC Australia Pty Ltd
- 22. User Centric – Intelligent call handling • Calls can be forwarded based Lauren o The amount of time ringing on Calls 9262-1001 Brad’s extensions o The time of day 9262 1001 o The Caller ID Brad Brads Mobile o Brad’s current presence • Calls can be forwarded and continue to ring his phones! 1001 2001 3001 NEC Confidential Page 22 Copyright© 2012 NEC Australia Pty Ltd
- 23. Intelligent call handling Customer Efficiency Costs Security Employee Satisfaction Satisfaction Users can control what devices rings and when via profiles or based on schedules Control how to handle calls based on time, caller id and your presence. Only give out your desk phone number, but never miss a call Control your desk phone from any PC, Mac, Android or iOS device. NEC Confidential Page 23 Copyright© 2012 NEC Australia Pty Ltd
- 24. Enterprise Software Architecture NEC UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 25. NEC’s Global Software Focus Software A flexible core software engine and blend of application Technology software relationships and solutions Centric User Productive business user experience, with rich Applications Centric collaboration easily tailored to each business Services Multi-faceted professional services that combine Solutions Centric products and customisations that align with your needs NEC Confidential Page 25 Copyright© 2012 NEC Australia Pty Ltd
- 26. Innovation that fits the IT Architecture Business Asset Governance Management and Policies Data Centre or Agility Cloud Multi-device Security Support Enhancing operational efficiency across your organisation NEC Confidential Page 26 Copyright© 2012 NEC Australia Pty Ltd
- 27. UNIVERGE 3C Architecture Collaboration UC Clients Receptionists Mobility Contact Centre Vertical Apps User centric clients provide secure access from virtually anywhere User Based Services Web Services Application Services Presence Services Unified Vertical & Contact Communications Enhancement Centers & Collaboration Applications SIP Support Virtualisation Support IT Infrastructure Support Media Support A wide array of connection options allow you to tailor to your organisational needs PBX’s IP Phones Soft phones Mobile Devices Room based video SIP Carriers NEC Confidential Page 27 Copyright© 2012 NEC Australia Pty Ltd
- 28. Unified Communications & Collaboration NEC UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 29. The Feature Rich UC Client 140 character message Quick-access of the day indicators and controls Dynamic active call Directory search and window opens as needed quick dial Panel navigation User location Conferencing Softphone DND Profiles Missed Calls Voicemail controls Visual color and textual Click to call, IM or see Send to Send to presence state Answer Reject Transfer Bridge Voicemail Dial digits colleague details Administrator or user- Quick-access to selected images any of the panels NEC Confidential Page 29 Copyright© 2012 NEC Australia Pty Ltd
- 30. The Feature Rich UC Client Video conference with other softphone users, video phones, or room based video systems – up to 1080p. NEC Confidential Page 30 Copyright© 2012 NEC Australia Pty Ltd
- 31. The Feature Rich UC Client A complete UC solution that can be installed on Windows or on the Mac (without the softphone) Or run on your Android or Applie iPhone! NEC Confidential Page 31 Copyright© 2012 NEC Australia Pty Ltd
- 32. The Feature Rich UC Client Status notifications (Only on Android) Search for contacts Presence & IM Call via your mobile or control a phone User or Administrator configured images Access contact Set call forwards or your Lists, IM’s, Call History & preferred device more NEC Confidential Page 32 Copyright© 2012 NEC Australia Pty Ltd
- 33. A feature rich UC client Customer Efficiency Costs Security Employee Satisfaction Satisfaction Work from virtually anywhere, including branch offices, home or the local coffee shop Presence, Directory, IM from any Android & iOS phone or tablets (and nothing is stored on the device) Make VoIP calls from almost any modern smart phone Forgot to set you call forwards, do it on your phone NEC Confidential Page 33 Copyright© 2012 NEC Australia Pty Ltd
- 34. Launching a meeting Scheduled Recurring Permanent Instant Outlook Calendar Web interface UC Client NEC Confidential Page 34 Copyright© 2012 NEC Australia Pty Ltd
- 35. 3C Collaboration – Multi-media Meeting Room Record the on-line meeting Auto resizing video windows Page previews Participant list with active speaker indication Document sharing window Upload and share files Share screens, docs, chat or vote NEC Confidential Page 35 Copyright© 2012 NEC Australia Pty Ltd
- 36. Intelligent collaboration Customer Efficiency Costs Security Employee Satisfaction Satisfaction Communicate with customers and partners from anywhere. Share ideas, documents, applications and video in real time. Use your own secure system – not a freebie on the web or costly rented service Collaborate on Windows, Mac and Linux without the need to download software. NEC Confidential Page 36 Copyright© 2012 NEC Australia Pty Ltd
- 37. Deployment NEC UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 38. Data center ready • Supports Virtualization or Direct installation on a server NEC Confidential Page 38 Copyright© 2012 NEC Australia Pty Ltd
- 39. Data center ready • Runs on industry standard Domain Controller server hardware UNIVERGE 3C • Windows 2008 R2 Exchange Server operating system Sharepoint • Ties in to your corporate Business Apps authentication and directory Storage • Fits in your existing racks NEC Confidential Page 39 Copyright© 2012 NEC Australia Pty Ltd
- 40. Data center ready • Multi-server redundancy Domain Controller o Up to 20 servers in a UNIVERGE 3C centrally managed cluster. Exchange Server o 1,500 devices per Sharepoint server; 30,000 total. Business Apps o Devices automatically move to a new servers under fault conditions. Storage NEC Confidential Page 40 Copyright© 2012 NEC Australia Pty Ltd
- 41. Data center ready Domain Controller UNIVERGE 3C Domain Controller Exchange UNIVERGE Server 3C Exchange Server Hosted Sharepoint Sharepoint Business Apps Business Apps Storage SITE 1 Storage SITE 2 NEC Confidential Page 41 Copyright© 2012 NEC Australia Pty Ltd
- 42. Many locations. One system With the UNIVERGE 3C experience the same features across locations, the city, the nation or the world • Multi-country, multi-language support • Automatically route calls within your network • Same experience everywhere • Seamless collaboration NEC Confidential Page 42 Copyright© 2012 NEC Australia Pty Ltd
- 43. Additional services NEC UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 44. Media services • Each 3C UCM server can have 48 media services o Voice mail and UM with Exchange o Auto attendant and announcements o Music on hold and queue announcements o Call recording o Barge and monitor NEC Confidential Page 44 Copyright© 2012 NEC Australia Pty Ltd
- 45. Call recording • Software-Based Recording Service • Automated and On-Demand • Storage, Retrieval and Playback NEC Confidential Page 45 Copyright© 2012 NEC Australia Pty Ltd
- 46. End to end security • Voice and video can be encrypted with TLS and SRTP. • Web services and application are encrypted with HTTPS. • Communication between 3C servers can be encrypted with IPSEC tunnels. NEC Confidential Page 46 Copyright© 2012 NEC Australia Pty Ltd
- 47. Administration and management • Standard management tools o Windows Event viewer Network Operations o Server diagnostics Center (NOC) • PC based administration console • Central administration Network Administrator • Secure access • Web based access secured with domain credentials Office Manager NEC Confidential Page 47 Copyright© 2012 NEC Australia Pty Ltd
- 48. Web Services developer’s suite • Free access (No royalties or licenses). • Available for majority of current programming languages. Simulator Source Code WSDL Manuals Ajax ASP.NET Flex J2EE ActiveX XML PDF NEC Confidential Page 48 Copyright© 2012 NEC Australia Pty Ltd
- 49. Phones & Gateways NEC UNIVERGE 3C NEC Confidential Copyright© 2012 NEC Australia Pty Ltd
- 50. New look and feel phones • Leverage existing NEC DT series handsets • Instantly see missed calls and voicemails. • Single button access to: o Directory o Voicemail o Call recording o Group pickup NEC Confidential Page 50 Copyright© 2012 NEC Australia Pty Ltd
- 51. NEC Handsets Economy (DT710) Value (DT730) Advanced (DT730) 2E – 2 Button 12LD - 12 Button 8LD - 32 Button Desi-less 6DE – 6 Button 24LD - 24 Button 32D - 32 Button (24 button with 8LK-L) NEC Confidential Page 51 Copyright© 2012 NEC Australia Pty Ltd
- 52. Polycom Handsets Standard Handset Conference Units Video Phones Touch Screen IP321 IP5000 VVX1500 VVX500 IP331 IP6000 IP335 IP7000 IP450 IP550 IP650 IP670 NEC Confidential Page 52 Copyright© 2012 NEC Australia Pty Ltd
- 53. Polycom Video System / MCU Integration HDX4000 HDX6000 HDX7000 HDX8000 HDX9000 RMX1500 RMX2000 NEC Confidential Page 53 Copyright© 2012 NEC Corporation
- 54. 3rd Party SIP endpoints Most standard based SIP devices and software will connect, however the level of features and functions supported will vary WiFi Handsets Bria on iPhone Bria on Mac Twinkle for Linux Thousands of applications and devices support Video door phones Windows soft phones Windows Phone 7 standard SIP! NEC Confidential Page 54 Copyright© 2012 NEC Corporation
- 55. Gateways Qunitum Tennor AF, AX analogue and DX (ISDN) Audio Codes Median MP-1XX, 800 & 1000 NEC Confidential Page 55 Copyright© 2012 NEC Corporation
- 56. Meeting hub • 60 party conferencing • Auto configuration • See status on your phones and UC Client NEC Confidential Page 56 Copyright© 2012 NEC Corporation
- 57. Passed the Miercom Test with Flying Colors • Reliability o Achieved the Miercom Performance Verified Certification • Scalability o 100,800 calls completed per hour • Security o 100% availability • Fault Tolerance o No service interruptions Miercom tested UNIVERGE 3C on May 2011 [110315] NEC Confidential Page 57 Copyright© 2012 NEC Corporation
- 58. Licensing is easy Per Server Recording Meeting Hosts Meeting Capacity Conferencing Concurrent Resiliency Free $321 / $49 Free $275 People Audio / Video Unified Messaging Trunks Capacity $107 / $22 $70 / $11 $70 / $11 $160 / $32 NEC Confidential Page 58 Copyright© 2012 NEC Corporation
- 59. Software assurance for peace of mind • Future proofs your investment • Keeps pace with technology changes • All major/minor software upgrades included NEC Confidential Page 59 Copyright© 2012 NEC Corporation
Notas del editor
- To navigate back to this screen, click the NEC logo at the bottom right of the slide.
- The Unified Communications market consists of a wide range of vendors providing an even wider range of products.Microsoft leads the pack mostly due to its email and messaging systems.Cisco takes a large percentage from all categories of UC.AVAYA is predominantly voice and contact centresNEC is predominantly voice and contact centres , 3C will help us take a larger share of the Conferencing and Collaboration market IBM is all about emailPolycom, Conferencing and collaboration (most of their Australian revenue comes from handsets)
- According to the 2011 Gartner Magic Quadrant NEC is in the challengers quadrant definitely moving to the leader’s quadrant. Gartner describes NEC as a financially strong, global firm with an established presence in all regions and a strong sales and support channel in many regions.Gartner also believes that NEC has developed a forward-looking UCC architecture based on the 3C software platform. 3C includes all UC functions in standards-based and SOA environments, backed by a broad communications portfolio. The platform's virtualisation capabilities and software architecture makes it a good fit for data center environments, and the API and SDKs make it suitable for integration with business applications. NEC's reorganisation of its global marketing and product development organisations has created a global approach, while maintaining focus with regional competency centers.
- The T3i Group interviewed medium (500-2,499 employees) and large (2,500+ employees) enterprises regarding UC applications. These enterprises were specifically asked to indicate their status by using the three categories of “no plans”, “planning to implement” and “currently implementing / have implemented” ten different UC applications. Medium and large enterprises were similar in their adoption trends so only Medium is graphed above.The majority of the focus is on communications and collaboration.The one surprise is presence is so low in the list.Mobility follows up the back half of the graph.
- According to a presentation given by Frost and Sullivan entitled the Australian ICT Outlook 2012 these are the core concepts that business will be looking at over the next few years.Collaboration – having people work closer togetherCloud and Virtualisation – Mixing deployment models, virtualisationMultiple devices – allowing staff to bring their own devicesMobility – taking advantage of staff down timeWorking from home – allowing flexible working conditions
- Software centric – this allows for virtualisation and simpler deployment.Standards based – allows a multitude of devices to be used, not just NEC phones, and as new SIP gadgets come out, 3C can be configured to work with it.Easy to grow – because it is licensed per user, just add more licenses as your organisation growsMultiple devices – one user multiple devices, it is built that way from the ground up. Seamlessly move calls between the devices, have hem all ring all of the time, the user is in complete control.Web collab– User experience – The UC client is the same on your PC, your Mac art home, your iPad and your Android Mobile phone!Single point of UI – The entire 3C system is managed from one application, you don’t need to manage each server individually.
- It is a full featured IP-PBXon a disk, delivering IM, Presence, Videoand Web based conferencing, Integrated into your corporate IT infrastructure allowing staff to work anywhere, any time on any device.Point out the text in the image.Any SIP device can be used.It is shipped to the customer on a DVD (if they want – or preferably a server)It supports all forms of communications, IM, Presence, Video, Collab.On a physicall or virtual server – they choose, they can even mix and matchIt can be used anywhere there is network connectivity on a wide range of devices (Windowxs, Mac, iOs, Android)
- Why 3c?ExecutivesDon’t let other companies out sell you by having better toolsMake your staff more productive (leverage their down time) Lower your costs (reduction in travel, comms costs, staffing requirements)Create an environment where staff want to workIT staffLook after your customers (your departments and end users)Ensure you are always secureSupport the future of bring-your-own-deviceEnd userEnsure that when a customer calls, you know the phone sitting next wo you will ring, be that a physical phone, softphone, mobile phone - whatever.Communication should not get in the way of sharing content and data. Have the tools at your fingertips to collaborate with anyone anywhere.
- Stress NEC’s integration capabilities, we can help the customer:Consulting - Decide on the right solution for their businessNetwork Assessment – Ensure the solution will work on their networkEngineering and integration – ensure the solution is well integrated to their businessField deployment – deploy the ultimate solution for their businessProject management– ensure the solution is delivered on-time and on budgetQuality Management – ensure the system meets the customers demands and needs
- Not only can we support you we can deliver it in a number of ways including managed services.We can monitor the solutionProvide any professional services along the wayManage you voice and data infrastructureManage your desktopsOffer data centre solutions or co-located facilities in our data centresEnable virtualisation of your solutionManage not only NEC equipment but equipment and solutions from a number of vendors (including Cisco, Hp, Juniper, Avaya, Nortel etc)
- The Benefits of 3C – Intelligent call handlingWhat device rings when Efficiency goes up because users will always be able to answer the phone.Costs go down as users don’t need to return calls or wast time checking voicemails or playing phone tagThis eases the hassle of communication for the userAdvanced call forwardsBy having your phone adapt to your current situation (presence state, time of day, caller ID) you can control you calls more efficiently.It allows you to reduce call costs by staff not always reverting to calling other staff on their mobilesAnd employees will be happier getting the info they want when they need it.Single numberNothing is more annoying than wanting to call someone and it goes to voicemail, Single number reach will ensure when customers call they phone call will get answered more often as every device rings.Staff efficiency goes up as they are no longer playing voicemail tag and checking voicemails. Also staff will get hold of other staff members more often.Getting the info when you want it leads to happy employees.Control your desk phoneNo missed dialled numbers and See who is calling before you answer all helps improve efficiencyMaking things easy leads to happy employees.Any deviceUsers can access their UC client from anywhere, their PC, Mac at home, iPhone while out on the road, this means they are more efficient and happier. It reduces down time and allows customer to work in otherwise non-productive times of the day like between meetings in a taxi rides.
- A feature rich clientWork from anywhereCustomers are happier – whenever they call your employees are always able to answerEfficiency goes up because users will always be able to take advantage of otherwise unproductive time between meetings, or to be able to better work from home.The employee gets a much more flexible working environment, where work is measured by output not by hours sitting at a desk.Presence and DirectoryCustomers will get the answers they need quicker, as colleagues will be able to get answers quicker by using IM and presence.No more struggling to remember numbers, everything is a search away. IM’s allow for a quick conversation to happen anywhere.Nothing is stored on device, so if the device is lost, change the domain password and the UC client is useless.Employee satisfaction goes up as they struggle less with technology and just get on with their job.VoIP calls from a smart phoneStaff efficiency goes up as they can call from virtually anywhere.Costs go down as staff can now make a choice to make a free call over a mobile call.Set call forwards while out and aboutStaff efficiency goes up as they can control their phone from anywhere, and they don’t need to worry about missing a call.Being in control leads to happy employees.
- Intelligent collaborationCommunicate with customersCustomers are happier – you can share information with them from anywhereEfficiency goes up with some customer visits being replaced with web meetings. Proposals can be pursued in real-time across the globe.Stop pay $65 per host per month for Webex.Employees have less stress of travel and tight deadlines.Share ideasCustomers can see what you are saying. Proposals and documents can be worked on, ideas drawn and presentations shared.Ideas can be workshopped immediately, no need to send emails, wait for replies.Employee satisfaction goes up as they get their job done faster.Use your own systemStop pay $65 per host per month for Webex.No need to worry about your data and what the third parties is doing to it. You can see who is on the call, you know exactly what is happening.Collaborate on anythingHaving to join a web conference is fantastic until you are forced to download some complex software and install it, especially in corporate environments where PC are locked down – not a problem with 3C it is all web based (flash)Stop pay $65 per host per month for Webex.
- This is the most important point – it is what makes 3C different.It starts with the person, a single identity – the same one the organisation is comfortable with – your domain credentials.Against that person we can tie multiple devices (desk phones, video phones, soft phones)We then track that persons activity to represent their state – not just of them but of every device they own.We then layer on top of that their preferences, like how to handle their calls, which devices should ring, who they like to communicate with.
- Presence is an amazing tool and it is even better when it is a summary of everything the person is doing.Are they at their desk – using their PC (any PC that they are currently logged in to and running the UC client – even mobile)Are they on a phone call – on any of their devicesAre they in a meeting – from exchange calendar. All of these status’ are rolled up and presented to anyone that wants to know where you are and how to contact you.
- Users only need a single number even if they have multiple devices.Brad has a single published number +61 3 9262 1001 (or extension 1001)When he is called – all his device ring, he even gets a screen pop on all of the computers he is logged in on (and android phones)He can answer on any device he likes.3C is no longer a one call per line phone system like solutions of old, Brad can receive as many calls as an administrator allows (default is 4) on his line, his phones all ring, and he can choose which calls to answer, which to reject. Or even have multiple calls at the same time!
- Because everything is related to the user, Brad only needs one set of call forward rules. This same set applies to EVERY phone.He can call forward his phone based on Number of seconds it has been ringingThe time of the dayThe callers caller IDHi presence stateAnd when a call forward is followed, it can also continue to ring on his desk phones.So as an example, Brad only ever tells people his desk phone number.When a customer calls, all his desk phones ring, he also call forwards his phone to his mobile, so his mobile will ALSO ring.Brad can then answer the call on anyone of his devices.
- The Benefits of 3C – Intelligent call handlingWhat device rings when Efficiency goes up because users will always be able to answer the phone.Costs go down as users don’t need to return calls or wast time checking voicemails or playing phone tagThis eases the hassle of communication for the userAdvanced call forwardsBy having your phone adapt to your current situation (presence state, time of day, caller ID) you can control you calls more efficiently.It allows you to reduce call costs by staff not always reverting to calling other staff on their mobilesAnd employees will be happier getting the info they want when they need it.Single numberNothing is more annoying than wanting to call someone and it goes to voicemail, Single number reach will ensure when customers call they phone call will get answered more often as every device rings.Staff efficiency goes up as they are no longer playing voicemail tag and checking voicemails. Also staff will get hold of other staff members more often.Getting the info when you want it leads to happy employees.Control your desk phoneNo missed dialled numbers and See who is calling before you answer all helps improve efficiencyMaking things easy leads to happy employees.Any deviceUsers can access their UC client from anywhere, their PC, Mac at home, iPhone while out on the road, this means they are more efficient and happier. It reduces down time and allows customer to work in otherwise non-productive times of the day like between meetings in a taxi rides.
- NEC has three focuses, Technology, Applications and Solutions.When thinking about Technology, we have taken a software centric approach - A flexible core software engine and blend of application software relationships and solutionsWhen thinking about Applications, we have taken a user centric approach - Productive business user experience, with rich collaboration easily tailored to each businessWhen thinking about Solutions, we have taken a solution centric approach - Multi-faceted professional services that combine products and customisations that align with your needs
- PABXs have never actually fitted within the IT architecture… rather they have butted up against it with a diverse range of interfaces that talk to IT based systems.UNIVERGE 3C is designed to be embedded within todays IT architectures, just like any other application and ticks all the boxes that concern or drive the needs of today’s IT manager in relation to Operational efficiency, Security and IT Governance.
- It starts with a UC&C software platform that can be deployed in the Cloud, virtualised environments, etc. It comprises of the Unified Communications Manager, Messaging Manager and Collaboration Manager.The software uses SIP, which is standards-based and allows an enterprise to tailor the user’s communications needs with a wide array of devices from tablets to video cameras to SIP phones or mobile devices. The software is built in a way to deliver web-centric client technology to access different applications and information anywhere, anytime. This allows the IT organisation flexibility to ensure employees can work anywhere. Also it offers scalability and adaptability to work with different types of enterprises.
- The new UC client is rich with features. Quick Access Indicators include the following options: Soft Media Phone status, Do Not Disturb Indication for devices, Quick Set Profile – allows users to change profiles with a single click, Missed call indication and Voice mail indication. The directory search and quick dial enables a user to easily search by a user’s phone number or name for quick access to that person. The panel navigation controls allows a user access to different panels from contacts to conference bridges, etc. The Quick Access to different panels is located across the bottom of the window. A simple click will switch the panel view. The current panels include access to multiple Buddy Lists as defined by the end user, the Conference Bridges Panel which will display all conference bridge resources on the system that a user has administrative rights to see. A Call History Panel as well as a Search Panel are available.There is also easy access to calling, instant messaging or to viewing the details about a user. Users can easily select their own image and it can easily be changed out. The panel also enables a user to indicate their location. Users can display their own picture or have an Administrators provided image (settings dependant)Each contact has a visual indicator regarding his/her presence state. For example a red indicator shows a person is in a meeting or a green indicator shows the person is online. A user can denote their locationThe dynamic active call window opens as needed. As you can see this user is calling a phone number. As the user partakes in multiple calls, more of these panels will open.Users can personalise their profile on a daily basis if they want with a unique 140 character message.
- The UC client has an embedded soft phone client (on Windows) – allowing full screen video conferencing to other UC users, video phone or even room based video systems.The UC client also has in built instant messaging (available on Windows, MAC, Android, and iOS)
- Runs on Android and iPhones as well.
- iPhone client does not require any additional licensing and is free to download from the respective app stores.Provides the same user interface at the desk and mobile.Quick access o your own profile, your buddies, current communications, call history and even more.The same images appear on the phone as they do on the desktopPresence and IM are available at any time. (Presence needs to be manually refreshed)Get notified in real time of incoming calls, missed calls, IM’s.The directory search enables a user to easily search by a user’s phone number or name for quick access to that person.Click to call (either using the mobile, or one of their devices).You can also install a softphone on the device to make a wifi call.
- A feature rich clientWork from anywhereCustomers are happier – whenever they call your employees are always able to answerEfficiency goes up because users will always be able to take advantage of otherwise unproductive time between meetings, or to be able to better work from home.The employee gets a much more flexible working environment, where work is measured by output not by hours sitting at a desk.Presence and DirectoryCustomers will get the answers they need quicker, as colleagues will be able to get answers quicker by using IM and presence.No more struggling to remember numbers, everything is a search away. IM’s allow for a quick conversation to happen anywhere.Nothing is stored on device, so if the device is lost, change the domain password and the UC client is useless.Employee satisfaction goes up as they struggle less with technology and just get on with their job.VoIP calls from a smart phoneStaff efficiency goes up as they can call from virtually anywhere.Costs go down as staff can now make a choice to make a free call over a mobile call.Set call forwards while out and aboutStaff efficiency goes up as they can control their phone from anywhere, and they don’t need to worry about missing a call.Being in control leads to happy employees.
- Meetings can be Scheduled or recurring, all set from within outlook!Permanent meetings can be created from the WebInstant meetings can be started from the UC client
- From a standard web browser you can hold on-line meetings with colleagues, partners and customers.With a standard web cam, users can share their video image. The system auto allocates the available space with the participants video windows.You can see a complete list of participants down the left hand side, and the speaking participants is highlighted so you always know who is talking.Participants can upload and share files.All sorts of content can be shared (files, whiteboards, chat, applications)Users all see the same information at the same time.The host can flick between pages with the page previews.The whole meeting can be recorded and saved for later viewing.
- Intelligent collaborationCommunicate with customersCustomers are happier – you can share information with them from anywhereEfficiency goes up with some customer visits being replaced with web meetings. Proposals can be pursued in real-time across the globe.Stop pay $65 per host per month for Webex.Employees have less stress of travel and tight deadlines.Share ideasCustomers can see what you are saying. Proposals and documents can be worked on, ideas drawn and presentations shared.Ideas can be workshopped immediately, no need to send emails, wait for replies.Employee satisfaction goes up as they get their job done faster.Use your own systemStop pay $65 per host per month for Webex.No need to worry about your data and what the third parties is doing to it. You can see who is on the call, you know exactly what is happening.Collaborate on anythingHaving to join a web conference is fantastic until you are forced to download some complex software and install it, especially in corporate environments where PC are locked down – not a problem with 3C it is all web based (flash)Stop pay $65 per host per month for Webex.
- UNIVERGE 3C is fully supported installed on either a physical machine or virtualised with vmware or Hyper-v
- It runs on industry standard hardware (intel or AMD)It requires Windows Server 2008 R2Connects to a corporations AD for authentication and directory lookups
- Each server instance (physical or virtual) will support up to 1,500 devices (or 3,000 as a backup in fault conditions)Up to 0 servers can be deployed in the network
- 3C can be deployed in your main data centre, or spread across your organisation at different sites.Or even hosted in the cloud.
- 10 languages.16 localisations.
- UCMs have media processing on each serverVoice mail and UM with ExchangeAuto attendant and announcementsMusic on hold and queue announcementsCall recordingBarge and monitorAccessible through web services APIWhy it’s different…Built into the core software…no separate license48 ports per server…scales to almost 1,000 portsShares fault tolerance of 3C system…server failure and media services continues to function
- Software-Based Recording ServiceCost effective, scalableNo hardware requirementsNo station, trunk or port restrictionsAutomated and On-DemandEasily assignable to stations or trunksOn-demand as Class of Service profileStorage, Retrieval and PlaybackLeverages the 3C call logger and reporting toolsIntegrated into UC ClientPlayback and retrieval determined by profile rightsManage, sort, forward and archive
- The systems supports all of the encryption methods expected of a modern phone system.
- NOCUsing standard tools like the windows event viewer and server diagnostics, the system can be remotely monitored and managed.Network AdminThe admin has access to a PC based admin console, the one app manages the entire system regardless of how many server are deployed.Access is based on domain credentials and all communications are secured.Office ManagerOffice managers can access a web based admin tool, logging in with their domain credentials they can do many of the day-to-day moves adds and changes.
- Web services allow the system to be expanded.
- One of the most important features of UNIVERGE 3C is is standard SIP support, this allows a huge range of devices to connect.WiFI handsetsSoftphones on iPhones, Android, Windows PhoneSoftphones on Mac, Windows and LinuxVideo door phones, Security camerasThe list goes on, and on, and on…
- A wide range of third party gateways are available for connecting to non NEC systems
- There is a Meeting Hub that allows for up to 60 party audio only conferencing.The 60 party calls can be split up into as many rooms as the company desires.It is basic audio conferencing system with no passwords or pins but can be useful for organisations that need to quickly conference.Users of the 3C client can see who is in the conference room at any time.
- Miercom has been testing networking and communications-related products for over 21 years. The NEC 3C System passed all tests it was subjected to and achieved the Miercom Performance Verified Certification. These tests were developed over the last seven years while studying the development of UC products. Scalability: With 85,500 registered users 3C averaged 28 call completions per second for an average of 100,800 calls per hour, while registered users were added at a rate of approximately 0.96 users per second. The 3C system exceeded the expectation of 100,000 calls per hour or 2,419,200 calls per day were handled.Security: 3C was subjected to Denial of Service attacks sent at 100,000 packets per second. The packet flood did not overload the system and no calls were dropped. NEC Sphericall achieved 100% availability in IPv4, ICMPv4 and DoS security testing. Fault Tolerance: During failover tests, the system handled 16 calls per second with no failures.
- You can deploy as many 3C servers as you need within a network to reach your desired level of scalability and resiliency, without having to pay nay additional license costs.Every person is license – this license gives you access to the UC client on your PC and mobile devices ( one licence per user regardless of haw many UC clients they run)Each device that delivers media (soft phones, desk phones, video devices) requires a license Each voicemail port is licensedEach trunk to another system requires a licenses (depending on the number of ports)Call recording is a concurrency license (ie active number of recordings at any one time)Collaboration meeting users are licensed based on number of concurrent meeting attendees.
- NEC has a very progressive software assurance program. With this program a company’s investment is future proofed because software upgrades are free of charge, enabling an organisation to keep pace with the rapidly changing pace of technology. 3C has 2 upgrades each year.