1. Introduction of
simpler & smarter user interface
for phone applications
Aug 22nd, 2007
Tomohiro Iwasa
Avaya Japan
© 2007 Avaya Inc. Confidential and proprietary information 1

2. Which do you prefer?
© 2007 Avaya Inc. Confidential and proprietary information 2

3. Conventional phone applications
© 2007 Avaya Inc. Confidential and proprietary information 3

4. © 2007 Avaya Inc. Confidential and proprietary information 4

5. © 2007 Avaya Inc. Confidential and proprietary information 5

6. So many buttons to press …
So much work for state change …
© 2007 Avaya Inc. Confidential and proprietary information 6

7. PROPOSAL TO THE MARKET
A simple appearance
of phone control applications
for ease of use
© 2007 Avaya Inc. Confidential and proprietary information 7

8. Believe or not …
© 2007 Avaya Inc. Confidential and proprietary information 8

9. Phone Pad
This icon represents
YOUR PHONE and YOURSELF
© 2007 Avaya Inc. Confidential and proprietary information 9

10. Then, how you operate it?
© 2007 Avaya Inc. Confidential and proprietary information 10

11. Work-state
Phone Pad Phone Pad area
Customer Service
03:23
ID: 100021 Ready
PW: ******
#: 8826 * Ready to receive customer calls
Login
Simply drag and put the phone icon on
the specific area for state change
© 2007 Avaya Inc. Confidential and proprietary information 11

12. Phone Pad Phone Pad
Work-but-
not-ready
area
ACW
* After-call work, in working state of AUX
the wrap-up work, and not ready to
* In non-working state of
receive customer calls
taking a break, having
lunch or in toilet
© 2007 Avaya Inc. Confidential and proprietary information 12

13. Phone Pad Phone Pad
090-9381-72xx
090-9381-72xx 00:21
電話ですよ！
Touch or click on the phone Answering
icon to answer call
Alerting Connected
© 2007 Avaya Inc. Confidential and proprietary information 13

14. Phone Pad Phone Pad
090-9381-72xx
00:21
Dialing
090938172xx
Connected
Customer
Directory
Put the phone icon on
the telephone number
to make a call to.
© 2007 Avaya Inc. Confidential and proprietary information 14

15. Phone Pad Phone Pad
5 6 7 8 090-9381-72xx
05:22
4
9
2 3
0
*
#
1
03557587_
Erase
Digit-select dialing digits
Held
(Music on hold)
© 2007 Avaya Inc. Confidential and proprietary information 15

16. Phone Pad Phone Pad
090-9381-72xx
04:21
090-9381-726xx
04:21
090-1026-27xx
02:23
Dialing
080102627xx
Customer
Conferenced
Directory
© 2007 Avaya Inc. Confidential and proprietary information 16

17. Phone Pad Phone Pad
090-9381-72xx
090-9381-72xx
04:21
090-1026-27xx
Dialing
080102627xx
Transferred
© 2007 Avaya Inc. Confidential and proprietary information 17

18. Phone Pad Phone Pad
090-9381-72xx
04:21
X
Drop Logout
(Call disconnect)
© 2007 Avaya Inc. Confidential and proprietary information 18

19. Comparison
Phone Pad Button-based phone application
5 6 7 8
090-9381-72xx
4
00:21 9
2 3
0
*
#
1
ID: 100021
PW: ******
#: 8826
Phone control by pressing the buttons
Just move the phone icon for what you want
© 2007 Avaya Inc. Confidential and proprietary information 19

20. Phone Pad in any shape
© 2007 Avaya Inc. Confidential and proprietary information 20

21. 090-9381-7266
1 2 3 4 5 6 7 8 9 0 * # 00:21
Ready ACW AUX Logout
Phone Pad
090-9381-7266
00:21
ACW
Outbound 6
5 TEL 7
ACW
Ready MAIL
4 8
TEL
Mail 03-3446-7514
Tel Mail 35:05 9
&
Ready
Tel
Ready 3
2 MAIL ACW
0
ACW
1 #
AUX
*
© 2007 Avaya Inc. Confidential and proprietary information 21

22. It smartly appears
on business applications
© 2007 Avaya Inc. Confidential and proprietary information 22

23. © 2007 Avaya Inc. Confidential and proprietary information 23

24. © 2007 Avaya Inc. Confidential and proprietary information 24

25. And, on the hard phone …
© 2007 Avaya Inc. Confidential and proprietary information 25

26. AUX1 AUX2 AUX3
ACD
Logout
© 2007 Avaya Inc. Confidential and proprietary information 26

27. The patent application is being prepared.
© 2007 Avaya Inc. Confidential and proprietary information 27