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Successful Marketing 
Pauline Rowson 
Presented by: 
Tonmoy Bora
Successful Marketing ? 
• A long term strategy. 
• A management philosophy that should run right 
through the business. 
• Know your customer and thinking like them. 
Relaying a consistent message Target 
customers They can Understand
Know your customer 
• What they buy and Why ? 
• Communicate the benefits of the product or service. 
Reason of buying product 
• Objective : To satisfy physiological needs in buying. 
• Subjective: Personal based or psychological reason.
Developing the product for customer satisfaction 
• Better 
• Newer 
• Different 
• More Profitable
Pricing 
• Won’t be same forever. 
• Attuned to the Marketplace, 
Competetion & 
Changing consumer Attitude 
• Can also be linked to the packaging.
Marketing tools to build competitive edge 
• Branding 
• Image 
• Price 
• Product or service differentiation 
• Building and maintaining reputation
Branding 
To define identity and helps people to relate to the product. 
Factors to building brand 
• The product itself 
• The Packaging 
• The Advertising 
• The Brand name 
• The Price 
• Availability
Image 
• First Impression 
• Telephone 
• Face-to-face 
• Infrastucture
Competitive edge through Price 
• Should not sacrificed on the alter of profitability. 
• Secondary consideration 
 If Quality and Reputation are strong.
Competitive Differentiation 
• Innovation is important. 
• Should be looking for new and deliver a better service. 
Reputation 
Do good work and more work comes from it.
Marketing tools 
 Advertising 
• Television 
• Radio 
• Newspapers 
• Magazines 
• Wall Planners,diaries etc. 
• Poster advertising 
• Internet
 Signage 
• Business Premises 
• Cars, vans etc. 
 Promotional Items 
• Notepads 
• Pens 
• Carrier Bags 
• T-Shirts etc.
 Direct Marketing 
• Mail Order catalogues 
• Mailshot letters 
• Mailshot leaflets 
• Door-drop leaflets 
• Insert into magazines 
• Telemarketing 
• Internet
 E-Marketing/Viral Marketing 
• E-Shots 
• E-Bulletins 
• E-Newsletters 
• Social Networking sites 
• Blogs 
 Editorials 
• Press releases and articles
 Exhibitions and trade fairs 
 Personal Selling 
• Sales representative 
 Seminars/demonstrations/open days 
 Sponsorship
ThanK YoU

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Marketing Strategies for Customer Satisfaction and Competitive Edge

  • 1. Successful Marketing Pauline Rowson Presented by: Tonmoy Bora
  • 2. Successful Marketing ? • A long term strategy. • A management philosophy that should run right through the business. • Know your customer and thinking like them. Relaying a consistent message Target customers They can Understand
  • 3. Know your customer • What they buy and Why ? • Communicate the benefits of the product or service. Reason of buying product • Objective : To satisfy physiological needs in buying. • Subjective: Personal based or psychological reason.
  • 4. Developing the product for customer satisfaction • Better • Newer • Different • More Profitable
  • 5. Pricing • Won’t be same forever. • Attuned to the Marketplace, Competetion & Changing consumer Attitude • Can also be linked to the packaging.
  • 6. Marketing tools to build competitive edge • Branding • Image • Price • Product or service differentiation • Building and maintaining reputation
  • 7. Branding To define identity and helps people to relate to the product. Factors to building brand • The product itself • The Packaging • The Advertising • The Brand name • The Price • Availability
  • 8. Image • First Impression • Telephone • Face-to-face • Infrastucture
  • 9. Competitive edge through Price • Should not sacrificed on the alter of profitability. • Secondary consideration  If Quality and Reputation are strong.
  • 10. Competitive Differentiation • Innovation is important. • Should be looking for new and deliver a better service. Reputation Do good work and more work comes from it.
  • 11. Marketing tools  Advertising • Television • Radio • Newspapers • Magazines • Wall Planners,diaries etc. • Poster advertising • Internet
  • 12.  Signage • Business Premises • Cars, vans etc.  Promotional Items • Notepads • Pens • Carrier Bags • T-Shirts etc.
  • 13.  Direct Marketing • Mail Order catalogues • Mailshot letters • Mailshot leaflets • Door-drop leaflets • Insert into magazines • Telemarketing • Internet
  • 14.  E-Marketing/Viral Marketing • E-Shots • E-Bulletins • E-Newsletters • Social Networking sites • Blogs  Editorials • Press releases and articles
  • 15.  Exhibitions and trade fairs  Personal Selling • Sales representative  Seminars/demonstrations/open days  Sponsorship