1. Torrey Thomas Smith
Address: 18637 Coyle St Detroit, Michigan 48235 Phone: 248-499-3512
E-mail: smithtorrey@rocketmail.com
Human Resource Coordinator:
I am currently seeking a career in the call center and healthcare field. As you will note from my
resume, I have gained extensive skills in the areas of serving customers and customer loyalty
and retention. I have experience in maintaining specific time frames, assisting with customer
retention, education and problem solving. I am certified in various fields ranging from problem
solving to team building, experienced at handling high call volumes and high caseloads in fast
paced environments. I am confident that my knowledge, previous experiences and willingness
to grow in these fields will allow me to be of great value to your company. It would be a
pleasure to find out what I can add to your team in a personal interview at your convenience.
Thank you,
Torrey T. Smith
2. Torrey Thomas Smith
Address: 18637 Coyle St Detroit, Michigan 48235 Phone: 248-499-3512
E-mail: smithtorrey@rocketmail.com
Walgreens Specialty Pharmacy Patient Care Coordinator JUNE 2015 - PRESENT
Records and processes orders and/orinquiries received by mail, telephone,and/or through direct patient contact.
Provides timely response to patients’inquiries by telephone and/or email in an inbound or outbound service
center, consistent with service and quality standards.
Provides pricing, availability, and schedules information within established guidelines.
Provides new and existing patients with the best possible customer service in relation to their drug prescriptions,
clinical services,billing inquiries, patients’suggestions and complaints.
C F Trucking and Logistics JAN 2011 –APRIL 2015
Transport and delivery driver
Responsiblefor drivingto warehouse and assistingwith all logistics and loadingof truck.
Addressed all concerns for costumers and returned undelivered items to warehouse
Tractor Trailer.Delivered automotive freight drop and hook. Dedicated.
AT&T Corporation, Detroit, Michigan Nov 2001 – Jun 2010
Accounts Receivables Rep
Responsiblefor handlingover a hundred inbound callsin a collection call center
Responsiblefor handlingover a hundred inbound and out bound callsin a collection call center
environment.
Collected 95% of daily sales outstandingbalances and established automatic bill payment.
Issued orders to add and remove services,whileworking in multipleweb-based systems and also has
experience in Mosaic automated dialer.
Contacted customers to establish paymentarrangements on overdue accounts.
Initiated manager callbacksto customers requesting to speak with a manager.
Conducted training sessions.
Blue Cross Blue Shield, Southfield, Michigan Apr 1997- Sep 2001
Pricer/ Customer Service Rep
Responsiblefor evaluatinginsuranceclaims for services rendered at both facilities (i.e.hospitals,mental
hospitals) and doctors’offices,ensuring that the services were billed and paid correctly.
Communicated with the subscriber and the doctor, Whileworkingas a ford retiree and COB sevice rep.
Responsiblefor written, electronic,and telephone claims whileservicingthecustomer and providing
assistanceand/or information necessary to ensure customer satisfaction.
EDUCATION:
Cooley High School Detroit ,Michigan June 1990- September 1993
High School Diploma
University of South Alabama June 1994- April 1997
College Courses
All Stars Truck Driving School july 2010- Dec 2011
Certified
SKILLS:
Certified in problem solvingand team building.
Proficientin PowerPoint, MicrosoftWord and Excel.
Certified in air brakes,doubles and tankers.
3. Torrey Thomas Smith
Address: 18637 Coyle St Detroit, Michigan 48235 Phone: 248-499-3512
E-mail: smithtorrey@rocketmail.com
ACHIEVEMENTS:
Department Head atBlue Cross.
Trained peers at both Blue Cross and AT&T.
Junior Captain of the Men’s Basketball Team in college.
Captain of the Debate Team for two years in high school.
Received many athletic awards,lettered in two sports in high school and one in college.
Received CDL-A, B