1. High Performance. Guaranteed. Totalamber’s Service Component Model (TASC) IFS Solution: Improvements, Rollout & Support Delivery Framework Methodology, Tools & Techniques

2. TASC Guiding Principles Strategy Into Direction Business Management Into Control Execution Into Delivery People Process Technology Support Into Sustainability

3. TASC Guiding Principles Understand Business Drivers Understand Management Aims Understand Priorities & Constraints Understand what success looks like Agree strategies Align Global & Local Agendas Understand important KPIs Strategy Into Direction Business

4. TASC Guiding Principles Understand Business Processes Understand Ways of Workings Understand A-Is vs. To-Be Processes Agree Required IFS Capabilities Define Key Policies & SOP Define RICE-WF* for each Process Establish Knowledge Centre Understand Business Drivers Understand Management Aims Understand Priorities & Constraints Understand what success looks like Agree strategies Align Global & Local Agendas Understand important KPIs Strategy Into Direction Business Management Into Control Process

5. TASC Guiding Principles Understand Business Processes Understand Ways of Workings Understand AS-IS vs. TO-BE Processes Agree Required IFS Capabilities Define Key Policies & SOP Define RICE-WF* for each Process Establish Knowledge Centre Understand Business Drivers Understand Management Aims Understand Priorities & Constraints Understand what success looks like Agree strategies Align Global & Local Agendas Understand important KPIs Strategy Into Direction Business Management Into Control Execution Into Delivery People Process Understand End User Landscape Understand IT Literacy Levels Assess Training Needs Understand buy-in levels Develop Change Management Plan Develop Communications Plan Develop Training Programme

6. TASC Guiding Principles Understand Business Processes Understand Ways of Workings Understand AS-IS vs. TO-BE Processes Agree Required IFS Capabilities Define Key Policies & SOP Define RICE-WF* for each Process Establish Knowledge Centre Understand Business Drivers Understand Management Aims Understand Priorities & Constraints Understand what success looks like Agree strategies Align Global & Local Agendas Understand important KPIs Strategy Into Direction Business Management Into Control Execution Into Delivery People Process Technology Understand End User Landscape Understand IT Literacy Levels Assess Training Needs Understand buy-in levels Develop Change Mgt Plan Develop Communications Plan Develop Training Programme Understand As-Is & To-Be Infrastructure Understand IFS Landscape Understand Modules Required Manage IT Risks Understand IT skills and capabilities Develop Technical Architecture Roadmap Define IFS Support Strategy Support Into Sustainability

7. TASC Products ‘Toolkits, Methodology & Approach’

8. TASC 1 ‘Enhance & Improve’

9. TASC 2 ‘Upgrade & Implement’

10. TASC 3 ‘Rollout of Core Solution’

11. TASC 4 ‘Support & Sustainability’

12. TASC 5 ‘Replace & Migrate’

13. Totalamber’s Integrated Service Component Model - Framework & Approach Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability Service Initiative Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Upgrade& Implement Rolloutof Core Solution Supportof Service Initiative

14. Totalamber’s Integrated Service Component Model - Phase 1. Baseline Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Tools: Baseline & Assessment Enhance & Improve SoW LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution SoW Supportof Service Initiative SoW

15. Totalamber’s Integrated Service Component Model - Phase 1. Baseline Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Tools: Baseline & Assessment Enhance & Improve SoW LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution SoW Supportof Service Initiative SoW

16. Totalamber’s Integrated Service Component Model - Phase 2. Proof of Capability Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve SoW Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance SoW LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement SoW Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution SoW Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Supportof Service Initiative SoW SoW Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability

17. Totalamber’s Integrated Service Component Model - Phase 2. Proof of Capability Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve SoW Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance SoW LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement SoW Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution SoW Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Supportof Service Initiative SoW SoW Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability

18. Totalamber’s Integrated Service Component Model - Phase 3. Execution & Delivery Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement Design Build Support Mobilise SoW Test Deploy Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution Migrate to IFS Localise Market Mods SoW SoW Mobilise Rollout Team Train Users & Super Users Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Supportof Service Initiative Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability

19. Totalamber’s Integrated Service Component Model - Enhance & Improve Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review Service Initiative IFS Snapshot Assessment Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance LiSA & SNA Support Tools Upgrade& Implement Rolloutof Core Solution Supportof Service Initiative

20. Totalamber’s Integrated Service Component Model - Upgrade & Implement Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review Service Initiative IFS Snapshot Assessment Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement Design Build Support Mobilise SoW Test Deploy Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution Supportof Service Initiative

21. Totalamber’s Integrated Service Component Model – Rollout of Core Solution Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement Design Build Support Mobilise SoW Test Deploy Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution Migrate to IFS Localise Market Mods SoW SoW Mobilise Rollout Team Train Users & Super Users Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Supportof Service Initiative

22. Totalamber’s Integrated Service Component Model - Support of Service Initiative Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement Design Build Support Mobilise SoW Test Deploy Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution Migrate to IFS Localise Market Mods SoW SoW Mobilise Rollout Team Train Users & Super Users Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Supportof Service Initiative Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability

24. Assess IFS capabilities and landscape

25. Assess issues and impact on business

26. Assess future aims and assignment scope

28. Clarity to senior managers on issues and ROI

29. Burning platform for change

30. Qualitative and quantitative feedback on issues

32. IFS Key Users

33. IT Management Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Totalamber Stakeholders Assessment (management Consultant) Lead / IFS Consultant / IFS Technical Lead TotalamberGuarantee “You don’t pay for the baseline review if it doesn’t outlines sufficient ROI to meet its costs”

35. Determine the scope and resources needed

36. Test Totalamber consultants’ capabilities and cultural fit

37. Conduct due diligence to ensure assumptions validated

39. Validate capabilities and assumption before committing

40. Take time to conduct due diligence for long term contract

41. Assess scope and requirements effectively

43. Project Management

44. Business Areas - LeadsTotalamber Stakeholders Sponsor Project Manager IFS Consultant(s) Technical Lead – if required Supportof Service Initiative Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability TotalamberGuarantee “You hold 20% of our payments if the work not delivered on time and to budget”

46. Implement upgrade strategy

47. or initiatives (e.g. upgrade)

48. Rollout new module or complete implementation

51. Project Management

52. Business Areas - LeadsSupportof Service Initiative Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Totalamber Stakeholders Sponsor Project Manager IFS Consultants TotalamberGuarantee “You can keep 10% of the project cost to the final delivery – on time, on budget and to quality”

57. Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins Improvements Tips & Training Enhancements 12 wk. Initiatives Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance LiSA & SNA Support Tools Snapshot LiSA & SNA Support Tools LiSA & SNA Support Tools TA Service: UNA Upgrade Needs Analysis Upgrade& Implement Design Build Support Mobilise SoW Test Deploy Upgrade-in-a-box 1. Upgrade Template Readiness 2. Upgrade Streams Readiness 3. Local Site or Country Readiness UpG. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability SoW Upgrade Project Configurator Snapshot LiSA & SNA Support Tools Rolloutof Core Solution Migrate to IFS Localise Market Mods SoW SoW Mobilise Rollout Team Train Users & Super Users Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Supportof Service Initiative Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability

59. Assess business processes and how IFS supports them

60. Assess current IFS skills, capabilities and bandwidth

62. Meet key business owners and identify issues

63. Review current IFS set up and configuration

64. Look for quick wins and initiatives to improve

65. Document findings, recommendations and actions

66. Develop action plan and delivery team

68. Reviewing IFS setup Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Your Stakeholders Relevant Management Team Key Business Owners PM – Review Lead IFS Specialists Technical Lead Totalamber Stakeholders

70. Review the initial quick wins and initiatives per business areas (e.g. Finance) and agree priorities and timing

72. Assess best time for implementation

73. Identify internal users impacted

74. Develop improvement execution schedule

75. Commence improvementRolloutof Core Solution Migrate to IFS Localise Market Mods SoW SoW Mobilise Rollout Team Train Users & Super Users Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Output Quick win plan approved by relevant stakeholders Initiative plan approved by relevant stakeholders Implementation of simple and quick improvements Supportof Service Initiative Risk Mitigation Loss of momentum after the review – other priorities No ownership from business – IT driven improvements Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Your Stakeholders Departmental Super user / Users Impacted Internal Lead / Sponsor Improvements Sponsor Project manager Module Consultant Technical Lead (where appropriate) Totalamber Stakeholders

77. Review priorities of quick wins and initiatives

78. Continue implementing improvements for the 12 week period

80. Reconfigure IFS to work efficiently

81. Develop new queries or reports

82. Develop plans for new phases of improvementsRolloutof Core Solution Migrate to IFS Localise Market Mods SoW SoW Mobilise Rollout Team Train Users & Super Users Rollout-in-a-box 1. Core Template Readiness 2. Data / Training / Support Factory Readiness 3. Site / Country Readiness RO. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Output Improvements implementation Initiatives mobilisation Detailed Planning & Costs for larger initiatives Supportof Service Initiative Risk Mitigation Loss of momentum after the review – other priorities No ownership from business – IT driven improvements Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Your Stakeholders Departmental Super user / Users Impacted Internal Lead / Sponsor Improvements Sponsor Project manager Module Consultant Technical Lead (where appropriate) Totalamber Stakeholders

87. Assess the core solution build and acceptance by the relevant stakeholders

88. Assess the level of buy-in from the sites / countries

89. Identifies areas which need completing before rollout should commence

90. Assess the rollout tools available for standard and QA

92. Meet project management to review core solution components

93. Interview global and local stakeholders to validate “globalisation” assumptions & statements

94. Score the globalisation standards for the core solution

95. Document the actions needed to enable effective rollout

96. Present findings and recommendations

98. Engage sample stakeholders from sites to assess perceptions, concerns and aspirations Alignment of SLA’s & Roles SoW Train & Align Support Team SoW Mobilise Support Team Alignment of Tools & Processes Support-in-a-box 1. Right-sized 1st 2nd & 3rd line Support 2. Defined Local or Global Sup. Services 3. Alignment of TA Support Tower Sup. Roadmap & Project Charter 1.Strategy & Direction 2. Mgmt. & Controls 3. Execution & Delivery 4. Support Sustainability Your Stakeholders Relevant Management Team Key Business Owners PM – Review Lead Functional Consultant / Rollout Expertise Totalamber Stakeholders

99. Phase 2. Proof of Capability Rollout of Core Solution Totalamber’s Integrated Service Component Model Within 3 Years Within 3 Weeks Within 3 Months Phase1 Baseline to Assess Phase 3 Execution & Delivery Phase 2Proof of Capability Service Initiative: Proof of Capability / Rollout of Core Solution TA Service: IPR IFS Performance Review TA Service: RNA Rollout Needs Analysis TA Service: SNASupport Needs Analysis Service Initiative IFS Snapshot Assessment Rollout Project Configurator Support Rollout Configurator Delivery: Methodology & Approach Tools: Baseline & Assessment Outputs: Capability Strategy & Direction Enhance & Improve Enhance Roadmap 1.Strategy & Direction 2. Management & Controls 3. Execution & Delivery 4. Support SoW SoW Business Case Scoped Priorities Clear initiatives with Tangible Business Benefit! A Clear R.O.I Project Charter Shared Risk Milestone Pay Prioritised Scope Defined Roles Clear Governance Boost Roadmap Quick Wins