Building Customer Success Into Your Product: The Inevitable Direction for SaaS Businesses

•

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Customer Success Summit 2016 Breakout Session Presented by: Roberto Jusino, Customer Engagement, Autodesk

Building Customer Success
Into Your Product:
The Inevitable Direction for
SaaS Businesses

About Me
• Roberto G Jusino, Customer Engagement, Commercial, & Training @
Autodesk

Challenges of Scaling Growth in Customer
Success
Recurring Revenue
Customer Expectations
Competition
Adoption
Renewal Rates
MARGINCOST

Enabling Scalable Growth
Direct
Targeting
&
Retention
Mgmt
One
to
One

One
to

Many

Predicting

Behaviors
Showing
the

Value
Adoption
&
Renewal
Campaigns Behavioral
Campaigns Product
Enablement
Customer
Success
Evolution

Showing the Value
• MAP THE WORK
• Use your use journeys and establish user
workflows in/out of the product
• TRACK THE VALUE
• Process
• People
• Timing
• SHOWCASE THE VALUE
• This week in review
• User performance against optimal workflows
• Predictive Analysis
• Ex – estimate email open rates based on data
• Sales team close rates based on engagement &
adoption

Let’s Talk Results
• User growth doubled
• Renewal Rates grew by 10%
• No account left behind
• 40% of accounts targeted showed predicted behavioral changes

Q&A

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As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

Abhishek Deb(1), Mr Abdul Kalam(2) M. Des (UX) , School of Design, DIT University , Dehradun. This paper explores the future potential of AI-enabled smartphone processors, aiming to investigate the advancements, capabilities, and implications of integrating artificial intelligence (AI) into smartphone technology. The research study goals consist of evaluating the development of AI in mobile phone processors, analyzing the existing state as well as abilities of AI-enabled cpus determining future patterns as well as chances together with reviewing obstacles as well as factors to consider for more growth.

Exploring the Future Potential of AI-Enabled Smartphone Processors

Exploring the Future Potential of AI-Enabled Smartphone Processors

Exploring the Future Potential of AI-Enabled Smartphone Processors

Tata AIG General Insurance Company - Insurer Innovation Award 2024

Tata AIG General Insurance Company - Insurer Innovation Award 2024

Tata AIG General Insurance Company - Insurer Innovation Award 2024

The Digital Insurer

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

GenCyber Cyber Security Day Presentation

GenCyber Cyber Security Day Presentation

GenCyber Cyber Security Day Presentation

Michael W. Hawkins

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Scaling API-first – The story of a global engineering organization

Scaling API-first – The story of a global engineering organization

Scaling API-first – The story of a global engineering organization

Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability. In this session, participants gained insights about the following: Most common types of AI categories and use cases; Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives; Taxonomy and ontology design considerations and best practices; Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and Tools, roles, and skills to design and implement AI-powered search solutions.

IAC 2024 - IA Fast Track to Search Focused AI Solutions

IAC 2024 - IA Fast Track to Search Focused AI Solutions

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Enterprise Knowledge

Microsoft's Threat Matrix for Kubernetes helps organizations understand the attack surface a Kubernetes deployment introduces to their environments. This ensures that adequate detections and mitigations are in place. By covering over 40 different attacker techniques, defenders can learn about Kubernetes-specific mitigations and controls to deploy to their environments. In this session, we will explore the MS-TA9013 Host Path Mount technique, which is commonly used by attackers to perform privilege escalation in a Kubernetes cluster. Attendees will learn how attackers and defenders can: * Escape the container's host volume mount to gain persistence on an underlying node * Move laterally from the underlying node into the customer's cloud environment * Analyze Kubernetes audit logs to detect pods deployed with a hostPath mount * Deploy an admission controller that prevents new pods from using a hostPath mount

Breaking the Kubernetes Kill Chain: Host Path Mount

Breaking the Kubernetes Kill Chain: Host Path Mount

Breaking the Kubernetes Kill Chain: Host Path Mount

Puma Security, LLC

Created by Mozilla Research in 2012 and now part of Linux Foundation Europe, the Servo project is an experimental rendering engine written in Rust. It combines memory safety and concurrency to create an independent, modular, and embeddable rendering engine that adheres to web standards. Stewardship of Servo moved from Mozilla Research to the Linux Foundation in 2020, where its mission remains unchanged. After some slow years, in 2023 there has been renewed activity on the project, with a roadmap now focused on improving the engine’s CSS 2 conformance, exploring Android support, and making Servo a practical embeddable rendering engine. In this presentation, Rakhi Sharma reviews the status of the project, our recent developments in 2023, our collaboration with Tauri to make Servo an easy-to-use embeddable rendering engine, and our plans for the future to make Servo an alternative web rendering engine for the embedded devices industry. (c) Embedded Open Source Summit 2024 April 16-18, 2024 Seattle, Washington (US) https://events.linuxfoundation.org/embedded-open-source-summit/ https://ossna2024.sched.com/event/1aBNF/a-year-of-servo-reboot-where-are-we-now-rakhi-sharma-igalia

A Year of the Servo Reboot: Where Are We Now?

A Year of the Servo Reboot: Where Are We Now?

A Year of the Servo Reboot: Where Are We Now?

What are drone anti-jamming systems? The drone anti-jamming systems and anti-spoof technology protect against interference, jamming, and spoofing of the UAVs. To protect their security, countries are beginning to research drone anti-jamming systems, also known as drone strike weapons. The anti-jam and anti-spoof technology protects against interference, jamming and spoofing. A drone strike weapon is a drone attack weapon that can attack and destroy enemy drones. So what is so unique about this amazing system?

What Are The Drone Anti-jamming Systems Technology?

What Are The Drone Anti-jamming Systems Technology?

What Are The Drone Anti-jamming Systems Technology?

Antenna Manufacturer Coco

Finology Group – Insurtech Innovation Award 2024

Finology Group – Insurtech Innovation Award 2024

Finology Group – Insurtech Innovation Award 2024

The Digital Insurer

Último (20)

Axa Assurance Maroc - Insurer Innovation Award 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

Axa Assurance Maroc - Insurer Innovation Award 2024

Data Cloud, More than a CDP by Matt Robison

Data Cloud, More than a CDP by Matt Robison

Data Cloud, More than a CDP by Matt Robison

🐬 The future of MySQL is Postgres 🐘

🐬 The future of MySQL is Postgres 🐘

🐬 The future of MySQL is Postgres 🐘

Powerful Google developer tools for immediate impact! (2023-24 C)

Powerful Google developer tools for immediate impact! (2023-24 C)

Powerful Google developer tools for immediate impact! (2023-24 C)

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Histor y of HAM Radio presentation slide

Histor y of HAM Radio presentation slide

Histor y of HAM Radio presentation slide

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

Exploring the Future Potential of AI-Enabled Smartphone Processors

Exploring the Future Potential of AI-Enabled Smartphone Processors

Exploring the Future Potential of AI-Enabled Smartphone Processors

Tata AIG General Insurance Company - Insurer Innovation Award 2024

Tata AIG General Insurance Company - Insurer Innovation Award 2024

Tata AIG General Insurance Company - Insurer Innovation Award 2024

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

GenCyber Cyber Security Day Presentation

GenCyber Cyber Security Day Presentation

GenCyber Cyber Security Day Presentation

08448380779 Call Girls In Greater Kailash - I Women Seeking Men

08448380779 Call Girls In Greater Kailash - I Women Seeking Men

08448380779 Call Girls In Greater Kailash - I Women Seeking Men

Scaling API-first – The story of a global engineering organization

Scaling API-first – The story of a global engineering organization

Scaling API-first – The story of a global engineering organization

IAC 2024 - IA Fast Track to Search Focused AI Solutions

IAC 2024 - IA Fast Track to Search Focused AI Solutions

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Breaking the Kubernetes Kill Chain: Host Path Mount

Breaking the Kubernetes Kill Chain: Host Path Mount

Breaking the Kubernetes Kill Chain: Host Path Mount

A Year of the Servo Reboot: Where Are We Now?

A Year of the Servo Reboot: Where Are We Now?

A Year of the Servo Reboot: Where Are We Now?

What Are The Drone Anti-jamming Systems Technology?

What Are The Drone Anti-jamming Systems Technology?

What Are The Drone Anti-jamming Systems Technology?

Finology Group – Insurtech Innovation Award 2024

Finology Group – Insurtech Innovation Award 2024

Finology Group – Insurtech Innovation Award 2024

Building Customer Success Into Your Product: The Inevitable Direction for SaaS Businesses

1. Building Customer Success Into Your Product: The Inevitable Direction for SaaS Businesses

2. About Me • Roberto G Jusino, Customer Engagement, Commercial, & Training @ Autodesk

3. Challenges of Scaling Growth in Customer Success Recurring Revenue Customer Expectations Competition Adoption Renewal Rates MARGINCOST

4. Enabling Scalable Growth Direct Targeting & Retention Mgmt One to One One to Many Predicting Behaviors Showing the Value Adoption & Renewal Campaigns Behavioral Campaigns Product Enablement Customer Success Evolution

5. Showing the Value • MAP THE WORK • Use your use journeys and establish user workflows in/out of the product • TRACK THE VALUE • Process • People • Timing • SHOWCASE THE VALUE • This week in review • User performance against optimal workflows • Predictive Analysis • Ex – estimate email open rates based on data • Sales team close rates based on engagement & adoption

6.

7.

8. Let’s Talk Results • User growth doubled • Renewal Rates grew by 10% • No account left behind • 40% of accounts targeted showed predicted behavioral changes