Goal-Oriented Technology

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Presented by Ravit Danino, VP of Products at Totango, at Customer Success Summit 2018. Technology plays a critical role in advancing the capabilities of Customer Success. Understand why goal-oriented technology is the key to delivering the right results quickly and with confidence.

Software

GOAL-ORIENTED TECH
Ravit Danino | VP Product | Totango

Customer Success Is Gaining
Momentum Everywhere
SaaS Media Finance IT Healthcare and more…
We’ve gone mainstream

Accelerate? Grow?Prove ROI?
Top Questions everyone asks…

What TrustPilot did
CASE STUDY
Tailored process
Proved ROI
Manage the team to goals

THE FASTEST WAY TO GET RESULTS
The solution

SuccessBLOCs
Implement – Measure Fast
Your journey – your way
Best practices embedded
Scalable
2018 Innovation Highlight
Modular

Goal-Oriented
IN SUMMARY
Modular Around Unit of Value
Based On Customer Data
In the Future - Benchmarking

ACCELERATE
THE IMPACT OF CUSTOMER SUCCESS

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