SuccessBLOCs Webinar Adoption
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Adoption is more than just usage. It’s helping your customer get the most out of your services. Learn how Spark can help you elevate insights to drive desired actions, helping your customer unlock additional value. Learn more at totango.com
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SuccessBLOCs Webinar Adoption
- 1. Onboarding Adoption SuccessBLOC Ravit Danino | VP Products | ravit@totango.com
- 2. Agenda ● Adoption Best Practices www.totango.com ● Adoption SuccessBLOC
- 3. Accelerating The Customer Centered Economy In a digital world where the customer is in the driver seat, we enable companies to center around their customers and drive Customer Centered Growth. Totango Mission
- 4. THE FOCUS IS ON RESULTS, NOT JUST ACTIVITIES Introducing
- 5. © 2018 TOTANGO. CONFIDENTIAL. Adoption
- 6. © 2018 TOTANGO. CONFIDENTIAL. Adoption (Manager’s Perspective) Customers are spending most of their time in adoption and usage of the product or solution. By making sure customers are seeing value, you will benefit from higher retention rates and customer satisfaction. I measure success in handling Adoption by: 1. Customers are using the product 2. Customers are getting value 3. Maintain good and trusted relationship with the customer
- 7. © 2018 TOTANGO. CONFIDENTIAL. Customer lifecycle New Growing Upsell/ Renew Canceled Onboarding Activity Adoption Activity Harvesting Activity 30 days 300 days 30 days Customer State Company activity Increasing value Decreasing value
- 8. All Rights Reserved Content Proprietary of Totango