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Lean Metrics
Measuring and Driving
Change
Agile Day Riga · Karoliina Luoto · 24 May 2016
Karoliina Luoto and Codento
Agile Lean Coach and Consultant
Focus: lean and agile customer
work
Before: product owner, collaboration
strategist, communications specialist
Change agent’s right hand
Leanifying software development
Metrics is good to have
So you won’t build wrong
things
• Photo: Tara Chill, Flickr
Think of your own project:
Do you have metrics to keep
direction?
What are they like?
Just take some canvas
And use client gut feeling, right?
Photo: scarlatti2004, Flickr
But what if
They don’t see the world right?
Photo: NATS Press Office, Flickr
You can
Help them see
Photo: Thomas Hawk, Flickr
Do real if yet light research on real
users
Summarize into user personasPhoto: Jason Kuffer, Flickr
You can make it real
By forming a user panel
Photo: Matthias Ripp, Flickr
The solution can be valuated by
Asking users
Based on Kano model by Nokriaki Kano
:
(
:
)
p1
pn
What
does user
want
Why
Photo: SanFranAnnie, Flickr
When you have a solution,
Prototype and ask the user
again
Test the proto
Metric tool: Net Promoter Score
Metric: How likely you would recommend the
product to a friend? (0 no way – 10 most
certainly)
Make this more accurate
By user value poker
Photo: Play Among Friends Paf, Flickr
Like planning poker but
Users playing for value
Play for epics or rough
features
Play for one feature at a
time
Ask users to think how
valuable the feature is to
them and then show their
cards at the same time
Now you have a basis
for
Value tracking
Can be added to any
task management tool
– just simply as text
Or can be drawn as
value burnup chart
Value Burnup
= How much user value gets
done?
Amountofvalue
Cadences
87654321
160
120
80
40
Now at
Prognosis
Whole
backlog
So how do we know if
The direction is right?
Photo: Chris Turner Photography, Flickr
Business metrics:
New business made
Satisfying new customer needs should create new
business
Metric: How are the numbers with the new business?
Purchases made, downloads, contact requests?
Metric (again): How likely you would recommend
the product to a friend? (0 no way – 10 most
certainly)
Business metrics:
Customer satisfaction
Sometime the thing is just to make the customers
happier
Or, the business metrics could be better lead
times – for customers or internally
Business metrics:
Lead times
Task Before After
Starting a new
account
5 screens, 25 mins,
6 errors
1 screen, 11 mins,
1,6 errors
Sending a new
invoice
26 min 2 min 40 sec
Ok.
What do you want to change
about your project metrics?
Just remember
To also keep your eyes open
Picture from ”Antifragile” by N.N.Taleb
Thank you!
Canvas download:
Codento.com
http://content.codento.fi/download/software-vision-canvas
Karoliina Luoto · @codento · @totoroki

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Lean Metrics Riga

  • 1. Lean Metrics Measuring and Driving Change Agile Day Riga · Karoliina Luoto · 24 May 2016
  • 2. Karoliina Luoto and Codento Agile Lean Coach and Consultant Focus: lean and agile customer work Before: product owner, collaboration strategist, communications specialist Change agent’s right hand Leanifying software development
  • 3. Metrics is good to have So you won’t build wrong things • Photo: Tara Chill, Flickr
  • 4. Think of your own project: Do you have metrics to keep direction? What are they like?
  • 5. Just take some canvas And use client gut feeling, right? Photo: scarlatti2004, Flickr
  • 6.
  • 7. But what if They don’t see the world right? Photo: NATS Press Office, Flickr
  • 8. You can Help them see Photo: Thomas Hawk, Flickr
  • 9.
  • 10. Do real if yet light research on real users Summarize into user personasPhoto: Jason Kuffer, Flickr
  • 11. You can make it real By forming a user panel Photo: Matthias Ripp, Flickr
  • 12.
  • 13.
  • 14. The solution can be valuated by Asking users Based on Kano model by Nokriaki Kano : ( : ) p1 pn What does user want Why
  • 15. Photo: SanFranAnnie, Flickr When you have a solution, Prototype and ask the user again
  • 16. Test the proto Metric tool: Net Promoter Score Metric: How likely you would recommend the product to a friend? (0 no way – 10 most certainly)
  • 17. Make this more accurate By user value poker Photo: Play Among Friends Paf, Flickr
  • 18. Like planning poker but Users playing for value Play for epics or rough features Play for one feature at a time Ask users to think how valuable the feature is to them and then show their cards at the same time
  • 19. Now you have a basis for Value tracking Can be added to any task management tool – just simply as text Or can be drawn as value burnup chart
  • 20. Value Burnup = How much user value gets done? Amountofvalue Cadences 87654321 160 120 80 40 Now at Prognosis Whole backlog
  • 21.
  • 22.
  • 23. So how do we know if The direction is right? Photo: Chris Turner Photography, Flickr
  • 24. Business metrics: New business made Satisfying new customer needs should create new business Metric: How are the numbers with the new business? Purchases made, downloads, contact requests?
  • 25. Metric (again): How likely you would recommend the product to a friend? (0 no way – 10 most certainly) Business metrics: Customer satisfaction Sometime the thing is just to make the customers happier
  • 26. Or, the business metrics could be better lead times – for customers or internally Business metrics: Lead times Task Before After Starting a new account 5 screens, 25 mins, 6 errors 1 screen, 11 mins, 1,6 errors Sending a new invoice 26 min 2 min 40 sec
  • 27.
  • 28.
  • 29. Ok. What do you want to change about your project metrics?
  • 30. Just remember To also keep your eyes open Picture from ”Antifragile” by N.N.Taleb

Notas del editor

  1. When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
  2. When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
  3. When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
  4. When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
  5. Congrats for the RAR+ award!
  6. Congrats for the RAR+ award!