Terme conditions

1. Terms and Conditions
The receipt of your deposit and/or final payment will indicate that you and
your travel agent (when applicable) have read these Terms and Conditions,
and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual
relationship between Minh Anh Travel and its clients. It is extremely
important that our clients understand and accept these Terms and Conditions
as well as all web contents.
Bookings can be made to our office by email: infos@ trekvietnamtour.com , or
by facsimile
Our bank for all transfert is ASIA COMMERCIAL BANK - NGAN HANG
TMCP A CHAU
Account name: Vu Thi Hong
Account for USD : 134780839
Account for EURO: 134781359
ASIA COMMERCIAL BANK - NGAN HANG TMCP A CHAU
Bank SWIFT: ASCBVNVX
Adresse: 456 Lac Long Quan - Tay Ho - Ha Noi - Vietnam
But you can make transfert by Paypal via secure payement gate by Internet
Please contact us for paypal detail
2. Visa, Masteroff line payment. ( You only need to send us your card
numbers and expire date and we can charge you from your card with the
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)

2. amount you need to pay + 3 % bank fee)
3. Visa, Master by fax to us the reservation with filling fully detail required
and send us the copy of your card as attachment file
Credit card payment guide
We accept VISA, MARTERCARD. Please note that there is a surcharge 3% of
the bank fee for Visa and Master card payment. Kindly follow the following
instructions to complete the payment process. After receiving your, we will
send you an invoice for your accounting purpose by fax or email.
• Print out the Form of Authorization letter and fill out all required
information together with your signature.
• Please enclose: one copy paper of the credit card both side and one copy
of the passport (first page) with identify and photo.
• Print out the Letter of Aproval and fill out all required information
together with your signature (except the date).
• Kindly note that the charge of your card will be appeared as Minh Anh
Travel Co, ltd.
Please send two above forms and the copies to fax number:(84 - 4) 6 2 580 483,
or scan them then send by email to: infos@trekvietnamtour.com This e-mail
address is being protected from spambots.
Note: Cash payment, travelers' check and company check is applicable upon
special request, but personal checks cannot be accepted.
Disclaimer:
(For clients who make payment by credit card only).
Minh Anh Travel will draw USD from your credit card. That amount is
normally shown on your credit card. ( 3% ( for Visa Card ) and 4,5 % ( for
Master Card) of the amount will be charge for bank fee)
Minh Anh Travel currently quotes tour prices in US Dollars on our web site as
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)

3. well as customized tour cost tour cost and quote in USD to you at the time
when you are making bookings.
Cancellation Refunds
We would deeply regret your decision to cancel your trip to China, Vietnam,
Laos or Cambodia, however we realize that there are many valid reasons that
this can happen.
In the event of cancellation we will refund any payment made to Minh Anh
Travel (less any cancellation fee that is applicable) within 14 days of our
receipt of your written cancellation request. All cancellation must be informed
in writing either by email or fax
The cancellation fee will be calculated as follows:
More than 45 days prior to trip departure. No charge, however 100$US
deposit is non-refundable.
1. Cancellation received more than 30 days before departure: 10 % of tour
price, but may be applied for your next trip within 18 months.
2. Cancellation received from 16 to 28 days before departure: 10% of the tour
price
3. Cancellation received from 8 to 15 days before departure: 60% of the tour
price
4. Cancellation received from 7 to 0 days before arrival: 100% of the tour price
No-show travelers will be charged 100% of the tour price full cost of any tour
if applicable.
After the trip has commenced, we are unable to refund any amount for
unused services due to your early departure, late arrival, or missed days on
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)

4. tours.
Travel Documentation
All clients must be in possession of a valid passport and necessary visas or
permits at the commencement of travel. All such documentation is the sole
responsibility of the client. Your travel advisor may assist you in applying for
the necessary travel documentation upon request. Minh Anh Travel accepts
no responsibility or liability whatsoever for the failure of clients to obtain
appropriate documentation.
Health Requirements
Clients should take into account all international travel risks and familiarize
themselves with health requirements applicable to the areas they intend to
visit. The client is solely responsible for checking the safety and security
conditions, vaccination, and other health requirements of governments in
countries visited or transited. Travelers who want to take part in any
adventure trip are required to provide a doctor's certificate stating that the
he/she is fit to travel and his/her blood pressure and heart condition are
normal. This is a necessary requirement because of the possible effects that the
very high altitude may have on certain people.
Luggage Allowance
In accordance with regulations of the Vietnam Air Lines, the free baggage
allowance within Vietnam is 40kg for the business class, plus limited carry-on
luggage. Excess baggage charges are the sole responsibility of the client.
Regulations within Vietnam specify that all suitcases must have a locking
device attached. Failure to follow this regulation may result in refusal by
airport staff to load suitcases onto the aircraft.
Travel Insurance
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)

5. Minh Anh Travel tour packages not include Vietnam, Laos, China or
Cambodia Life Tourist Accident/Casualty Insurance and all insurance are
not part of our package or customize or excursion. We highly recommend
that you purchase full coverage travel insurance from you country of origin.
Complaints and Claims
Shall you feel unsatisfied with any service Minh Anh Travel has provided,
please notify your local tour guide or your travel advisor to avoid the
potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by
email, regular mail, or facsimile in writing within 15 days from the end of
your tour. Relevant receipts and substantiating evidence must be attached to
the letter of claim. Minh Anh Travel will not be liable for any claims made
later than 15 days after the completion of your tour.
Minh Anh Travel will act as an intermediary between the clients and other
services suppliers such as air, train, boat, and hotels in the event of any
complaint.
Communications
You can contact Minh Anh Travel by email, fax, or phone via the web form
from the website http://minhanhvoyage.com. If for any reason, you fail to
receive any reply from Minh Anh Travel in regard of your tour status within
48 hours from the time you submitted the request for booking, modifying, or
canceling a tour, please contact Minh Anh Travel customer service center at
mailto: infos@trekvietnamtour.com This e-mail address is being protected
from spambots. or phone at (84-4) – 98 3 048 166 immediately to ensure that
we are able to deal with your enquiry under the terms of our Terms and
Conditions.
Service voucher
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)

6. Voucher will be issued by Minh Anh Travel after the booked trip is confirmed
and payment is completed. A service voucher will be sent by email/fax or
snail mail to passenger.
Liability & Responsibility
Minh Anh Travel shall not be liable for any loss, injury, or damage to person
or property, alteration of itineraries or cancellation in part or in full, caused by
climatic conditions, sea fire, breakdown of machinery or equipment, acts of
government or other authorities, wars whether or not declared, civil
disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs
regulations, terrorist activities, or any other actions, omissions or conditions
beyond Minh Anh Travel 's control. Neither Minh Anh Travel nor any of its
affiliates or subsidiaries shall be or become liable or responsible for any
additional expenses of liability sustained or incurred by the tour member as a
result of any of the aforementioned causes.
Passengers are required to have full travel insurance covered. This include
trip cancellation, medical emergency evacuation, and other coverage. Airline
schedule, train timetable and local conditions may affect accommodation and
itineraries. Should this occur Minh Anh Travel will endeavor to substitute a
suitable arrangement of similar value.
Minh Anh Travelshall not be responsible for any wrongful or negligent or
fraudulent, omissions, changes of itinerary, cancellation or the failure of any
equipment operated by any suppliers such as transportation carriers, cruise,
and hotels, or any other party not directly owned or controlled by Minh Anh
Travel
Minh Anh Travel is not responsible for a client’s failure to comply with
customs regulations.
Minh Anh Travel is not responsible for the theft or lost of any customer’s
valuables or items of personal property due to the negligence of the customer.
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)

7. Minh Anh Travel reserves the right to substitute hotels, flights, or cruise ships,
to alter itineraries, or to cancel the tour prior to departure. If Minh Anh Travel
has cancelled any tour prior to the commencement of the tour Minh Anh
Travel is liable for a full refund of the money received by Minh Anh Travel
Many of Minh Anh Travel tour packages include activities which require care
attention. Such activities include boarding and going ashore from boats,
climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting
tombs and caves etc. You will receive help and advice from our
representatives but all activities are undertaken at your own risk. Minh Anh
Travel, its employees and agents cannot be responsible for any action or event
that occurs after its said employees and agents have exercised their duty and
taken the necessary care.
Minh Anh Travel reserves the right to modify or rescind the terms and
conditions in whole, or in part at any time with or without notice.
Un pays, c'est pour moi, une visage, un sourire, un accueil, un prénom, bien plus que des villes, des
montagnes, des forêts ou des rivières" - (Pierre Fillit)