Don't Get Fired By a Robot: How Social Intelligence Outwits Artificial Intelligence

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Artificial intelligence is present to some degree in most industries and organizations. In order to differentiate ourselves from the automated workforce, we must leverage our most valuable skill set: our social intelligence. In this session, discover strategies you can apply to help your employees and your organization become more versatile, resilient, agile and socially intelligent in a technology-driven workforce.

Tecnología

© 2019 TRACOM 1
Don’t Get Fired By a Robot:
How Social Intelligence
Outwits Artificial Intelligence
Dan Day | Director of Client Success
TRACOM Group

© 2019 TRACOM 2
AI Cloudpainter Artist Cam Floyd

© 2019 TRACOM 3
What’s a Human to Do?
Become More Human.

© 2019 TRACOM 4
Communicate
Connect
Adapt
Innovate
© 2019 TRACOM
Social Intelligence
Is Our Ability to:

© 2019 TRACOM 5
Social
Intelligence
Skill #1
© 2019 TRACOM
Communicate.

© 2019 TRACOM 6
We all have
predictable patterns
of behavior.
We just don’t know it.
© 2019 TRACOM

© 2019 TRACOM 7
Analytical Style
Slower-paced
Make efforts to organize
Less concern for relationships
Take action cautiously
Avoid personal involvement
Driving Style
Faster-paced
Want to set the pace
Less concern for relationships
Direct the actions of others
Avoid inaction
Amiable Style
Slower-paced
Make efforts to relate
Less concern for affecting change
Show supportive action
Avoid Conflict
Expressive Style
Faster-paced
Makes efforts to get involved
Less concern for routines
Act impulsively
Avoid isolation
SOCIAL STYLE Model
TM

© 2019 TRACOM 8
Break the Bias Versatility

© 2019 TRACOM 9
Versatility: The Platinum Rule

© 2019 TRACOM 10© 2019 TRACOM
Social
Intelligence
Skill #2
Connect.

© 2019 TRACOM 11
Fear
Sadness
Surprise
Happiness
Anger
Disgust

© 2019 TRACOM 13
1- Anger
6- Surprise
2- Disgust
4- Happiness 5- Sadness
3- Fear

© 2019 TRACOM 15
Break the Bias
Active
Listening

© 2019 TRACOM 16
How to Actively Listen
• Concentrate
• Remove distractions
• Helps you understand & empathize
• Listen Before Speaking
• Let others speak first
• Pause for one second
• Take Notes
• We forget things
• Shows your listening

© 2019 TRACOM 17© 2019 TRACOM
Social
Intelligence
Skill #3
Adapt.

© 2019 TRACOM 18
Negativity Bias
© 2019 TRACOM 18

© 2019 TRACOM 19
Our Emotional and Logical Brains

© 2019 TRACOM 20
‘It’s not the strongest of the
species that survive nor the
most intelligent, but the one
most responsive to change.’
- Charles Darwin
2© 2019 TRACOM

© 2019 TRACOM 21
Break the Bias Mindfulness

© 2019 TRACOM 22
• Stop what you’re doing
• Take 3 deep breaths
• Observe your surroundings
• Proceed with a smile

© 2019 TRACOM 23© 2019 TRACOM
Social
Intelligence
Skill #4
Innovate.

© 2019 TRACOM 24
24
© 2019 TRACOM
Tunnel Vision Bias

© 2019 TRACOM 25
Break the Bias
S.C.R.E.A.M.

© 2019 TRACOM 26
S - Substitute
Remove integral elements of the product or service and substitute them
with something else.

© 2019 TRACOM 27
Combine two products or purposes.
C - Combine

© 2019 TRACOM 28
Reverse the process or do the opposite of what you are doing now.
R - Reverse

© 2019 TRACOM 29
Remove certain elements of a product or service.
E - Eliminate

© 2019 TRACOM 30
Adapt a product or service to achieve a different purpose or use.
A - Adapt

© 2019 TRACOM 31
Magnify or exaggerate certain elements of a product or service.
M - Magnify

© 2019 TRACOM 32
Human Skills
Communicate
• Bias: Self-Evaluation
• Strategy: Versatility
Connect
• Bias: Transparency
• Strategy: Active Listening
Adapt
• Bias: Negativity
• Strategy: Mindfulness
Innovate
• Bias: Tunnel Vision
• Strategy: S.C.R.E.A.M.
© 2019 TRACOM

© 2019 TRACOM 33
Thank you!
Dan Day | Director of Client Success
dday@tracom.com

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GenAI Risks & Security Meetup 01052024.pdf

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The presentation explores the development and application of artificial intelligence (AI) from its inception to its current status in the modern world. The term "artificial intelligence" was first coined by John McCarthy in 1956 to describe efforts to develop computer programs capable of performing tasks that typically require human intelligence. This concept was first introduced at a conference held at Dartmouth College, where programs demonstrated capabilities such as playing chess, proving theorems, and interpreting texts. In the early stages, Alan Turing contributed to the field by defining intelligence as the ability of a being to respond to certain questions intelligently, proposing what is now known as the Turing Test to evaluate the presence of intelligent behavior in machines. As the decades progressed, AI evolved significantly. The 1980s focused on machine learning, teaching computers to learn from data, leading to the development of models that could improve their performance based on their experiences. The 1990s and 2000s saw further advances in algorithms and computational power, which allowed for more sophisticated data analysis techniques, including data mining. By the 2010s, the proliferation of big data and the refinement of deep learning techniques enabled AI to become mainstream. Notable milestones included the success of Google's AlphaGo and advancements in autonomous vehicles by companies like Tesla and Waymo. A major theme of the presentation is the application of generative AI, which has been used for tasks such as natural language text generation, translation, and question answering. Generative AI uses large datasets to train models that can then produce new, coherent pieces of text or other media. The presentation also discusses the ethical implications and the need for regulation in AI, highlighting issues such as privacy, bias, and the potential for misuse. These concerns have prompted calls for comprehensive regulations to ensure the safe and equitable use of AI technologies. Artificial intelligence has also played a significant role in healthcare, particularly highlighted during the COVID-19 pandemic, where it was used in drug discovery, vaccine development, and analyzing the spread of the virus. The capabilities of AI in healthcare are vast, ranging from medical diagnostics to personalized medicine, demonstrating the technology's potential to revolutionize fields beyond just technical or consumer applications. In conclusion, AI continues to be a rapidly evolving field with significant implications for various aspects of society. The development from theoretical concepts to real-world applications illustrates both the potential benefits and the challenges that come with integrating advanced technologies into everyday life. The ongoing discussion about AI ethics and regulation underscores the importance of managing these technologies responsibly to maximize their their benefits while minimizing potential harms.

Artificial Intelligence: Facts and Myths

Joaquim Jorge

Don't Get Fired By a Robot: How Social Intelligence Outwits Artificial Intelligence

7. © 2019 TRACOM 7 Analytical Style Slower-paced Make efforts to organize Less concern for relationships Take action cautiously Avoid personal involvement Driving Style Faster-paced Want to set the pace Less concern for relationships Direct the actions of others Avoid inaction Amiable Style Slower-paced Make efforts to relate Less concern for affecting change Show supportive action Avoid Conflict Expressive Style Faster-paced Makes efforts to get involved Less concern for routines Act impulsively Avoid isolation SOCIAL STYLE Model TM

16. © 2019 TRACOM 16 How to Actively Listen • Concentrate • Remove distractions • Helps you understand & empathize • Listen Before Speaking • Let others speak first • Pause for one second • Take Notes • We forget things • Shows your listening

32. © 2019 TRACOM 32 Human Skills Communicate • Bias: Self-Evaluation • Strategy: Versatility Connect • Bias: Transparency • Strategy: Active Listening Adapt • Bias: Negativity • Strategy: Mindfulness Innovate • Bias: Tunnel Vision • Strategy: S.C.R.E.A.M. © 2019 TRACOM

Don't Get Fired By a Robot: How Social Intelligence Outwits Artificial Intelligence

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