This session will introduce the four elements of the Emotional Intelligence (or Emotional Quotient EQ) (self-awareness, self-management, social awareness, and relationship management) & why it is critical in order to be successful in the workplace today. Learning Outcomes 1. Define the four elements of emotional intelligence 2. The importance of using emotional intelligence in the workplace 3. Unlike IQ, understanding how emotional intelligence can be developed in order to enhance interpersonal and career success using specific strategies 4. Explore strategies to improve their emotional intelligence in order to improve overall communication effectiveness About the Guest: Gina Willoughby is a master facilitator, keynote speaker, executive coach and an organizational development expert . Gina is CEO of Willoughby Consulting Group, Inc. (WCG, Inc.) and has a background in Industrial Psychology. Gina's innovative and dynamic style has been empowering organizations to succeed in today’s highly complex business environment. Ms. Willoughby has worked with a variety of organizations including federal government agencies, commercial companies as well as non-profit environments with a creative approach to delivering consistently high quality results that positively impact the bottom line.

1. Emotional
Intelligence
in the
workplace
Gina M. Willoughby
WCG Inc., President/CEO

2. Both IQ and EQ are
both required to be
successful in your
career
Head and Heart

3. What is
Emotional
Intelligence?
Ability to understand your
emotions and the
emotions of others

4. Thinking
Feeling
Spinal cord

5. We all have EMOTIONS
• Happy
• Sad
• Angry
• Scared
• Frustrated
• Ashamed
• Proud
• Joy
• Surprise
• Trust
• Disgust What are the physical symptoms your experience with emotion? For Example: when you’re angry

7. People are a mix
Intelligence/IQ –Our ability to learn
Personality –Extroversion/Introversion,
Dominance, Influence, Steadiness,
Conscientiousness
Emotional Intelligence (EQ)

8. 5 Essential Competencies
1. Self-Awareness
2. Self-Regulation- Relate to Ourselves
3. Self-Motivation- resilience, attitude,
initiative, drive & passion
4. Empathy - Relate to Others & feeling with
others
5. Effective Relationship Management

10. Benefits of emotional
intelligence at work
1. Emotionally intelligent people Manage Stress &
Conflict better at work.
2. Improve relationships with co-workers.
3. Deal more effectively with supervisors and
subordinates.
4. More productive and effectively manage work
priorities.

11. High IQ vs EQ

12. EQ Composition

13. Self
Awareness
•Recognize how you're feeling &
why you're feeling that way
•The impact your behavior has on
others
•Understand your strengths &
weaknesses
•Know what motivates & satisfies
you
•Which people & situations trigger
your emotions

14. Self
Management
•When to act and when not to act
(impulse control)
•How to stay flexible
•How to manage your reactions to
people and situations
•How to put your immediate
needs aside for the more
important, bigger picture, longer
term goals

15. Social
Awareness
•Situational awareness
•Accurately reading the
emotions of others and
understand what they are
really feeling
•Listen and observe without
coloring the situation with
your own emotions
•Practice Active Listening
•Empathy

16. Relationship
Management
• Channel awareness of emotions to
create successful social interactions
• Get real value out of every social
interaction even with people they
don’t like
• Avoid festering problems & explosive
conflicts by regularly and effectively
managing social interactions
• Ability to cultivate teamwork and
collaboration

17. What historical figure or famous people
displayed:
•High EQ
•Lack of emotional intelligence?

18. Can you improve
your Emotional
Intelligence?

19. Strategies to
improve your EQ

20. Self-awareness Strategies
1. Quit judging your feelings as good or
bad
2. Lean into your discomfort
3. Know who and what pushes your
buttons (triggers)

21. Self Management Strategies
1. Take control of self talk
• Turn I always or I never into “just this time” or “sometimes”.
• Replace judgmental statements like “I'm an idiot” with factual ones like I
made a mistake..
• Accept responsibility for your actions and no one else's vs. The blame game
2. Sleep on it
3. Count to Ten

22. Social Awareness Strategies
1. Greet people by name
2. Watch body language (yours & others)
3. Practice active listening (ask questions without thinking about
your response)
4.Learn to speak in terms of the interests of
others versus your own

23. Relationship Management Strategies
1. Be open and be curious.
2. Avoid giving mixed signals.
3. Remember the little things that pack a punch.
“please,” “thank you,” and “I’m sorry”
4. Be open to feedback
5. Realize that relationships are built on trust
6. Acknowledge the other person’s feelings

24. Tips for controlling your emotions

25. 6 Steps to Controlling Emotions
1. Try not to react immediately- Take a beat, breathe deeply,
take a walk (Stop, Pause & Consider)
2. Find a healthy outlet- journal, workout, meditate, listen to
music, Call someone you trust
3. See the bigger picture- seeing past the moment and
discern the greater purpose
4. Weigh pros & cons of the situation
5. Replace negatives thoughts & quiet your mind
6. Acknowledge your emotional triggers- once you name it,
you can manage it

26. Your Attitude is more important than IQ
1. Don’t stay helpless- “you can visit pitiville, but you can’t live
there”
2. Be passionate and empower yourself
3. Take action –face your fear and be willing to fail, self-correct
and keep going….
4. Go the extra mile
5. Expecting positive results
6. Be Flexible
7. Don’t complain when thing don’t go your way (learn)
8. Explore and find alternatives and opportunities

27. 8 EQ skills that pay dividends
1. Getting high quality sleep
2. Time Management
3. Learn to be a good listener
4. Saying “no” and setting boundaries
5. Asking for help
6. Knowing when to shut up
7. Taking initiative – taking risks & getting out of your
comfort zone
8. Stay positive

28. Discover your EQ Assessment Score

29. Emotional
Intelligence 2.0
Assessment
 500,000 surveyed on the role of
emotions in daily life
 How to assess your current EQ
Score
 28 Questions
 Succinctly explains how to deal
with emotions creatively
 Useful strategies to improve
your EQ

30. Why is Emotional Intelligence is important
in the Workplace?
1. Handling pressure in a healthy way
2. Understanding & cooperate with others
3. Good listeners
4. Open to feedback
5. More Empathetic
6. Set an example for others to follow
7. Make more thorough & thoughtful decision

31. EQ Summary
•EQ is an essential aspect to personal and
professional success
•EQ is something that can be continuously
improved throughout our life (Action Plan)
•Working on EQ will result in better overall
mental, physical health
•EQ will enhance your relationships at home and
at work

32. Thank you
Gina M. Willoughby, WCG Inc.
gina@willoughbyconsulting.com
(301)529-2756