Disampaikan pada Seminar Nasional HUT LAN Ke-56 dengan Tema “Revitalisasi SANKRI dalam Mendukung Percepatan Reformasi Administrasi” JAKARTA, 29 Agustus 2013

1. OptimalisasiOptimalisasiOptimalisasiOptimalisasi EEEE----GovernmentGovernmentGovernmentGovernment DalamDalamDalamDalam
MendukungMendukungMendukungMendukung ReformasiReformasiReformasiReformasi AdministrasiAdministrasiAdministrasiAdministrasi
Disampaikan pada Seminar Nasional HUT LAN Ke-56 dengan
Tema “Revitalisasi SANKRI dalam Mendukung Percepatan
Reformasi Administrasi”
JAKARTA, 29 Agustus 2013

2. Deliver electronic and integrated public
services;
Bridge the digital divide;
Achieve lifelong learning;
Rebuild government-customer relationship;
Foster economic development;
Create a more participative form of
government.
(Rabee M. Reffat, 2006, Developing Successful e-Government)

3. e-Government is not about “e”, but about
“government (1)”;
e-Government is not about “computers,
website, and internet”, but about “citizen (2)
and business (3)”;
e-Government is not about “translating
processes”, but about “transforming processes”.
(Satyanarayana, e-Government Principle)
e-Government is about transforming
government processes for the sake of
citizen and business

4. Least Governance
Deregulation, Right-sizing, Partnership
Customer-centric
Governance
Service-centricity, efficiency,
joined-up government
Participative
Governance
Inclusion, Communication,
Consultation
Efficient, qualified,
and convenient
services to the
citizen and
business
Transformational
Governance
Agile, dynamic, real time, adaptive
government

5. (Capgemini, 2007 dalam Cronin, 2008)

6. Costs of Transaction
100 1
Speed of Service Delivery
1 100
Adopted from UNDP Iraq, E-Iraq Building

7. (Capgemini, 2007 dalam Cronin, 2008)

8. Infrastructure development;
Digital divide;
E-literacy / computer-literacy;
Interoperability;
Record management;
Cyber security;
Enlargement government control
over its constituent (?).

9. Untuk
Pemerintah
Untuk Bisnis Untuk Masyarakat
Effective law &
policy making
Increase legal
certainty
• Cost and time
saving;
• Certainty in getting
service;
• Better quality of life
• Ease of access of
information
• Added convenience
– multiple delivery
channels
• Possibility of self-
service.
Better
regulation (esp.
permit services)
Ease of doing
business with
government
More efficient &
accountable
services.
Better
investment
climate
Reduce
administrative
burdens.
Increased
velocity of
business.

10. • Melanjutkan integrasi horizontal antara:
– Sistem Perencanaan, Penganggaran, dan Manajemen
Kinerja;
– Sistem Penggajian, Zakat, dan Perpajakan;
– Sistem Register Penduduk, Pensiun, dan Layanan
Publik;
– Sistem Pendaftaran Perusahaan/Investasi,
Ketenagakerjaan, Jamsostek, Perpajakan, CSR;
– Sistem Produksi (UMKM & Industri), Distribusi,
Pencadangan (Bulog), dan Ekspor impor; dll.
• Penguatan e-literacy dan infrastruktur untuk
menekan digital divide.

11. • Memperkuat dimensi leadership dalam e-
government:
– Jumlah pengguna internet di Indonesia terus melonjak
(2007: 20 juta; 2011: 84,7 juta; 2012: 110,7 juta; 2013:
135 juta);
– Indonesia memiliki penetrasi media sosial tertinggidi
dunia, dengan 88% pengguna internetnya berkunjung
ke situs jejaring sosial setiap bulannya: Facebook No. 4;
Twitter No. 5 (UKP4, ”LAPOR”: Layanan Aspirasi dan
Pengaduan Online Rakyat);
– Bagaimana Utilisasinya? Mengapa tidak mampu
mendongkrak index e-Govt scr signifikan?
– Pembangunan sistem belum optimal? penyusunan &
evaluasi EGRM mutlak diperlukan.

12. Mempercepat reformasi birokrasi:
– Transforming government process: pelayanan &
pengambilan keputusan yg lebih cepat, lebih akurat, lebih
hemat;
– Streamlining government bodies: pengurangan jumlah;
perampingan struktur; nulifikasi overlap tugas/fungsi/
anggaran; restrukturisasi program/kegiatan;
– Strengthening human capacity: national talent pool,
distribusi SDM lbh merata, mengurangi PNS inkompeten;
– Improving network management: stakeholder harus
menjadi elemen co-production bagi governance;
– Promoting innovation and knowledge in the public
policy management: evidence-based policy, evaluasi
benefit/impact kebijakan.

13. Semoga Bermanfaat … !!
DirgahayuDirgahayuDirgahayuDirgahayu LAN KeLAN KeLAN KeLAN Ke----56565656

14. Eran Vigoda (ed.), 2002, Public Administration, An
Interdisciplinary Critical Analysis, University of Haifa,
Israel.
J. Satyanarayana, tanpa tahun, e-Government Principle,
National Institute for Smart Government.
Kim Mathews, Spring 2010, E-Government in the United States:
Steps to Advance its Success, Indiana University.
Martin Cronin, 2008, e-Government: International Best
Practices, Forfas.
Rabee M. Reffat, 2006, Developing Successful e-Government,
School of Architecture, Design Science and Planning.
UKP4, ”LAPOR”: Layanan Aspirasi dan Pengaduan Online
Rakyat.