Leading Service Analytics SaaS Platform

1. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Customize, Digitalize, Industrialize your IT & BPO Services to prepare your
business for the acceleraAng ”On Demand Economy”.
The 4USource SaaS PlaGorm is the first product that enables any enterprise to
configure, engineer and digitalize highly standardized IT Services, whether
they are sourced from internal IT-operaAons or from any cloud or full service
provider.
4USource’s delivery of real Ame Benchmark and Market
InformaAon for IT Services results in greater transparency
of service cost, quality and scope. This allows benchmark-
ing of services across any industry in our client base.
To support Service Benchmarking, 4USource’s Database
holds more than 10’000 Service Building Blocks and worth
more than $ 3.2B of normalized Service Contracts..
PAGE !1
4USource’s PlaGorm
holds more than
10’000
Service Building
Blocks
$3.2 billion in normal-
ized mapped Service
Contracts
Value Proposi-on
4USource’s SaaS Pla4orm
enables the enterprise
to customize, digitalize
and industrialize ser-
vices in order to enable
and accelerate the
“make or buy process“
of Services
Online Benchmark of cur-
rent Services
Decrease sourcing cycles
by up to 90%
Reduce Service pricing by
40% to 70% (cloud services)
Define and build enterprise
Service & Sourcing Model
Service BudgeAng & Planning
CreaAon & deployment of
new Services
Plug & Play Service Providers
Single Point of Billing (SPOB)
IT Demand & Supply Services
Highly automated Service
chain
FIRST STEP
CUSTOMIZE
SERVICES
Service Configura-on
SECOND STEP
DIGITALIZE
SERVICES
Engineering, Building
THIRD STEP
INDUSTRIALIZE
SERVICES
Planning and Sourcing
SERVICE ANALYTICS
ACCELERATE
THE BUSINESS
Service Dashboard

2. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
1. Customiza-on of Services
Whether you are a Service Provider or an internal IT organizaAon, Product and
Service ConfiguraAon are crucial to the delivery of any Customer-Centric Service
to the enterprise. Pre-ConfiguraAon of Products is well known from the car manu-
facturing industry where it is very common to configure one’s own new car with
‘opAonal extras’ and ge^ng its price before any buying decision is made and
manufacturing begins.
This “on demand“ thinking has transferred to other areas like the apparel indus-
try. Nike Sport allows its customers to design and customize their own shoes,
sport clothing and accessories before purchase and manufacture.
2. Digitaliza-on of Services
The driver for the DigitalizaAon of Services is the need to increase the agility and
efficiency of Service Management processes (Fulfillment, Assurance etc) in order
to reduce costs and increase margins.
DigitalizaAon of Services involves the pre-designing of services and components.
This enables their bundling into Service SpecificaAons that include service classifi-
caAon and engineering instrucAons. For example, a new car is manufactured from
assembly plans with a Bill of Materials that documents the specific customiza-
Aons chosen by the customer, which then seamlessly feeds the Assembly Line for
fulfillment.
4USource’s PlaGorm has a Service ClassificaAon Model that includes 10,000 ser-
vice components. Enterprises use it to enable and build a digital model of all their
IT and BPO services. Like in car manufacturing, the Service Model is the major
prerequisite for automaAng service fulfillment and service assurance.
Once modelled, any Digitalized Service can be compared 1:1 to Market Service
Pricing for benchmarking. When used by service providers, the 4USource Plat-
form allows to benchmark their own digitalized service offering and to accelerate
both fulfillment and go to market processes across their service offerings.
3. Industrializa-on of Services
IndustrializaAon of Services is the end goal of Service DigitalizaAon. Industrializa-
Aon means using highly automated processes to plan, source and manage ser-
vices in complex mulA-supplier, hybrid IT / BPO service factories, whether classic
or cloud-based services. Having a database of normalized, classified, configured
and engineered Services is paramount to achieve this goal.
The 4USource “Service Model“ reflects the need for:
Faster Service delivery
Compe33ve Service Pricing
Flexible Service Scope and Service Op3ons
Transparent Service Quality, Evolving Service Volumes
PAGE !2
Industrializa,on of
Services
who are the
Stakeholders
in the Organiza-on
CIO-Organiza-on:
✓ IT Controlling
✓ IT Service Governance
✓ IT Service Management
✓ IT Procurement
✓ IT vendor & Contract
Mgmt
✓ IT Delivery
✓ IT Infrastructure Mgmt
✓ IT ApplicaAons Mgmt
✓ IT Security
✓ IT TransiAon Mgmt
✓ IT Project Mgmt
Business Organiza-on:
✓ CFO
✓ COO
✓ Chief Procurement
✓ Service Owner
✓ Service User

3. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Service- & Sourcing Life Cycle Management
The Service & Sourcing Life Cycle is essenAal to the most efficient management of
Services and the increased agility of the enterprise.
To sustain high levels of business performance, organizaAons need to offer com-
peAAve products and services that customers will value, buy and use. To this end,
products and services need to support organizaAons to quickly adapt to changes
in today’s economic climate and market place, as well as to enable business
transformaAon and growth.
Any Service that doesn’t meet business requirements should be adapted, re-de-
signed, re-sourced or phased-out.
Service & Sourcing Life Cycle Management
Operate Service as-is with minor changes from business, keep the business
running (control, manage, and bill services)
Discover new services & providers or change existent services & providers
Define, re-design, or specify new or exis3ng services
Service Opera3on
Con3nual Service Improvement
Each stage of the Service Lifecycle relies on service principles, processes, roles
and performance measures. Conversely, each stage is dependent on the other
lifecycle stages for inputs and feedback. A constant set of checks and balances
throughout the Service & Sourcing Lifecycle ensures that as business demand
changes, Services will be in a posiAon to adapt and respond effecAvely to them.
PAGE !3
Value for our
customers
✓ AutomaAcally gen-
erated resource
planing InformaAon
✓ IdenAfy A, B, C
clients and their
service demand
✓ Be aware of criAcal
resources
✓ ReporAng is man-
aged by the 4U-
Source PlaGorm
with dynamic Re-
porAng

4. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
“Manage IT as a Business“
Transforming an “IT Delivery” to “Managing IT as a Business” involves eventually
changing the maturity level of an internal IT organizaAon. This means focussing
on three basic pillars:
1) Most importantly, become a more “Customer Centric Organiza3on“.
2) “Fulfillment“ - building the Service Data Model and its content, which means
designing and defining the “service model“. This model will be the master source
for any next step to manage the enAre “Service & Sourcing Life Cycle“
3) “Automa3on“ - Digitalize the services and create informaAon-driven workflows
to achieve higher levels of automaAon and thereby increase the level of industri-
alizaAon for the enterprise.
We measure the level of maturity increase using the three pillars.
Manage IT as Business:
Become a customer-focused service organiza3on in the „on demand econo-
my“
Start to build “the service model“ for the company, introduce Business Service
Configura3on
Automate Service Demand & Service Supply Process, Digitalize your Services
Industrialize the “Demand & Service Supply Process“
PAGE !4
✓ The 4USource Plat-
form delivers the
framework to in-
crease the „Maturi-
ty Level“
✓ IdenAfy A, B, C
clients and their
service demand
✓ Be aware of criAcal
resources
✓ ReporAng is man-
aged by the 4U-
Source PlaGorm
with dynamic Re-
porAng
Value for our
customers

5. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Create the“Service Model“ for your enterprise
Changing the IT organizaAon from an “IT Delivery“ towards a “Customer- and
Business focused Service Organiza3on“ involves a Service Model that captures the
value and business aspect of those services. All services provided are to be cross-
charged to the Business Units (BU) or Lines of Business (LOB), which requires
them to be tracked and reported in a transparent way (volumes, cost s etc).
Enterprise Business Units need to be able to change the services they consume in
scope, quality and volume during the 12 month budget cycle. This makes it even
more difficult to track both what has been agreed at the beginning of the finan-
cial year and what has been provided and billed throughout the end of the year.
These changes make a significant impact on the invoicing and cross-charging
process between the IT Department and the Business Units or Line of Business.
The “Service Model“ plays a fundamental role in making the complex service ful-
fillment process manageable.
Build the “Service Model“ and map to:
Technical Services
Business Services
Contracts of internal- or external Service Providers
PAGE !5
Value for our
customers
„SERVICE MODEL“„EXCEL“
✓ Changing the level
of automaAon by
building the „Ser-
vice Model“
✓ Prepare the organi-
zaAon to imple-
ment the“Service -
& Sourcing Life Cy-
cle Mgmt.
✓ Prepare the organi-
zaAon to manage
industrialized Ser-
vices
✓ Move from EXCEl
based Management
to Service AnalyAcs

6. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Manage IT Demand
The 4USource PlaGorm shows all the Services provided to each Business Unit
(BU) or Line of Business (LOB) in real-Ame. This informaAon is used to manage
the demand for the enAre enterprise and shows the consumpAon of each service
for each Business Unit or Line of Business. The Total Contracted Volume (TCV() of
all services shows the ranking of the most demanding Business Units.
The demand for Services and its evoluAon is needed for budgeAng purposes and
can have significant impact on the planing of IT resources and capabiliAes. This
resource planning informaAon influences and supports the make-or-buy decision
of any service.
Service Demand Management
Resource Planing for headcount
Resource Planing for assets
Resource Planing for Procurement
Budget Informa3on, Budget Forecast Input
PAGE !6
✓ AutomaAcally gener-
ated resource plan-
ing InformaAon
✓ IdenAfy A, B, C
clients and their ser-
vice demand
✓ Be aware of criAcal
resources
✓ ReporAng is man-
aged by the 4U-
Source PlaGorm with
dynamic ReporAng
Value for our
customers

7. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Make us of the “Service Catalogue“
Customer- and Business-Focused Service organizaAons need to offer compeAAve
products and services that customers will value, buy and use. AdapAng quickly to
changes in the economy and in the market place is of real importance. All ser-
vices offered should enable business adaptaAon, transformaAon and growth.
Services that don’t meet business requirements should be evolved accordingly,
replaced, phased out or swapped out. This may involve using an alternaAve inter-
nal or external service factory or perhaps changing the service provider.
Service Catalogue
Engineering Catalogue with 4’092 Services
KPI “Key Performance Indicators“ Catalogue with 4’092 pre defined KPI’s
Service Catalogue with 101’144 pre defined Service Building Blocks
Service Component Catalogue with 44’634 pre defined components
PAGE !7
Value for our
customers
✓ Bets pracAce Ser-
vice Catalogues
✓ Pricing and Scope
InformaAon
✓ Normalized Services
to build any Service
Model
✓ Reusable Cata-
logues
✓ Customizable Cata-
logues
✓ No Investment in
expensive Consult-
ing Service Cata-
logue Projects
✓ Ready to use form
day one of subscrip-
Aon

8. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Create your Customized Service Por4olio
The 4USource PlaGorm allows each Client to maintain its own Service PorGolio
which the Service Configurator. An example of such a specific service configura-
Aon is shown in the screen shot above.
4USource’s PlaGorm supports each Client’s unique Service PorGolio assembled
from IT Service Building Blocks. Clients create their unique Service PorGolio by
adding anributes to reference services chosen from the “Reference Catalogue“.
This means the Client has the opAon to adopt pre-defined Services from the 4U-
Source Reference Database and specify each of them according to the specific
demands that are being faced. The number of Services the client organizaAon is
going to offer its Lines of business (LOB) or Business Units (BU) can vary depend-
ing on business requirements. The number of Services maintained as a digitalized
Service PorGolio depends on the degree of DigiAalzaAon or “Maturity Level“ of
the client organizaAon.
Service Por4olio and Classifica-on
Service Porolio for Business Services
Service Porolio for Technical Services
Service Porolio for Applica3on Services
Service Porolio for Infrastructure Services
PAGE !8
✓ Increase Customer
Focus and Maturity
Level
✓ Make use of exisAng
Service Models and
content, avoid to
reinvent the wheel
✓ Customizable Ser-
vice PorGolio from
Reference Catalogue
✓ ReducAon in project
elapse Ame for im-
plementaAon of new
or changed services
Value for our
customers

9. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Create and define your Services
Ooen, the SoluAon Design process starts with a request from the Line of Business
(LOB) or a Business Unit (BU) for a new or changed Services. At this stage it is
important to know how much the new or changed service is going to cost and
what the elapsed Ame of the project would be. Accordingly, the budget will be
adjusted and a purchase order will eventually be issued.
The Service SoluAon Design process provides the basic indicaAons for any new or
changed Service at a very early stage in the project and before any cost occurs.
Important informaAon to support the decision making process of the manage-
ment are “what if“ informaAon about the scope and the cost impact of a changed
soluAon like:
what if the plaGorm architecture is changed?
what if or a service level is changed?
what if the scope of service scope is changed and more?
At the end of the soluAon design process, the appropriate decision can be evalu-
ated based on the most economic soluAon and the preferred scenario.
Solu-on Design and Service Configura-on
Build and Compare Solu3ons
Create „If then else“ scenarios
Compare Scope and market target pricing for the scenarios
Define Services
PAGE !9
✓ Budget and Pro-
curement forecasAng
✓ Upfront cost driver
Analysis of any new
service
✓ Scenario Manage-
ment to evaluate best
SoluAon with out ini-
AaAng any RFP
Process
✓ Cost Impact Study
✓ Describe Service
Model in a early stage
of the project
✓ Use Service Model
for planning phase
✓ Management Sup-
port for fact based
decision making
✓ Evaluate best solu-
Aon
Value for our
customers

10. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Prepare Budget and Budget Forecast
Budget forecast and budget informaAons are generated from the “Service Model“
and allow the most advanced tracking of any cost element over the Service Life
Cycle. The budget view shown in the 4USource PlaGorm can vary in granularity
depending on the degree of “drill down” performed. The “Service Model“ binds
all cost elements and anributes to your services, which completes the customiza-
Aon process for your services.
Cost Reports of the 4USource PlaGorm are dynamically generated and show op-
Amized views the CFO, CIO, Business Unit managers and other stakeholders in
your organizaAon. ReporAng differenAates basic cost types, e.g. OPEX, CAPEX,
Hardware and Sooware expenses, as well as manpower costs for internal and
external resources allocated to a specific service.
Budge-ng and Forecas-ng Informa-on
Cost Driver Analysis
Cost type, Cost Center alloca3on
Business Case Informa3on, Pay Back Period, Net Present Value of a Service
Shows PARB “Project Approval Review Board“ Informa3on to tracking cost
Shows Contract overview informa3on releases and Life Cycle
Shows Pricing and resource informa3on releases and Life Cycle
Service Planing informa3on on monthly base
PAGE !10
Client
✓ All Service Building
Blocks have price
informaAon at-
tached
✓ Budget is generat-
ed out of the ser-
vice demand in-
formaAon
✓ CalculaAon of dif-
ferent best case-,
worst case budget
scenario
✓ Adopt changes and
reflect impact on
budget
✓ Instant Best Prac-
Ace InformaAon
✓ Target Scoping and
Target Pricing
✓ Service demand
forecast
✓ Budget tracking to
baseline
Value for our
customers

11. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Perform your own Benchmarking
The Benchmarking and best PracAce informaAon stored winthin the 4USource
PlaGorm enables the cost/value comparison of IT Services.
The 4USource PlaGorm holds current Market Pricing and Best PracAce informa-
Aon on any type of IT services. Beside gathering informaAon directly from the
internet, the database is periodically updated with market-specific informaAon
from large sourcing service contracts worth $ 3.2 billion of mapped services. Ad-
diAonal informaAon comes from benchmarks executed by Gartner Group and
ISG-one. Data sources are from Service Providers are used as well.
4USource and ISG-one have a strategic partnership to use the plaGorm for client
benchmarking. All informaAon is neutralized and normalized to make it compara-
ble with 4USource’s reference database and keep source data protected and se-
cret.
The benchmarking approach is based on a service-by-service in-depth compari-
son rather than on peer groups since only a real “Service Model“ can be com-
pared at sufficient granularity.
Service Benchmarking
World largest DB for Informa3on Technology Services
Structured and normalized services to allow service by service comparison
4USource has a strategic collabora3on with ISG-one, world wide leader in
Benchmarking
Service by Service benchmark rather then peer group benchmarking
Holding more then 3.2 billion in mapped service in the Benchmark Database
Semi-automated feeding of database through data feeders, API’s e.g.
PAGE !11
Value for our
customers
✓ Access of Market
Pricing InformaAon
✓ StarAng with Ser-
vice Pricing Infor-
maAon for the so-
luAon design phase
✓ Building Scenarios
to idenAfy the
maximized poten-
Aal
✓ Get instant access
to idenAfy Cost
Saving PotenAal
prior any RFI or
RFP phase has
started
✓ Instant Best Prac-
Ace InformaAon
access for Target
Scoping and Target
Pricing

12. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Generate Statements of Work, SLAs and Factsheets
Every “Service Model“ can generate SOWs, SLAs and OLAs automaAcally. Service
descripAons include informaAon about the quality of the service, the scope of the
service and unit pricing.
The “Service Model” provides the most important informaAon to build fully digi-
talized services in the form of a “Service Detail“ report, which shows the enAre
service composiAon (the “Bill Of Materials”) and all Service Building Blocks in a
logical structure. Drilling down from level 0 to 10 will show the most detailed
granularity as well as the top down “Bill of Materials“. Besides generaAng pdf
documents, the “Service Model“ allows for integraAon into Service Management
PlaGorms, SAP or other enterprise applicaAon sooware.
Service Model and other generated Documents
Service, KPI and Pricing informa3on, quan33es are generated dynamically
Monthly-, quarterly- and yearly service planing informa3on
For each Service a Service Fact Sheet is generated dynamically
Fro each service a Statement of Work is generated
For each Service a Statement of Work is generated
A Master Service Agreement is generated
A Legal Framework Agreement is generated
PAGE !12
✓ Dynamically and
automaAcally gen-
erated services
documentaAon
✓ Dynamically gener-
ated Pricing over-
view
✓ Dynamically gener-
ated Billing view
✓ Dynamically gener-
ated Fact Sheets
✓ Dynamically gener-
ated Statement of
Work, SLA’s, OLA’s
✓ Customizable
SoW’s, SLA’s, OLA’s
Value for our
customers

13. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Create Service Offers & RFPs
The “Service Model” allows to automaAcally customize proposals for complex
services at the click of a bunon. Relevant content and client data are dynamically
merged into your proposal from the 4USource PlaGorm. The process is started by
defining different cost and scope scenarios or soluAons that have been created
within the 4USource PlaGorm.
According to the “Business Case“ principle, the best and most economic soluAon
is bound to win RFP Process. Uniquely, the client already knows what “Market
Pricing and Scoping“ can be expected from best-in-class Service Providers even
before an RFP has been sent out!
Therefore no RFI process nor any extensive RFP preparaAon is required to find
the best suited Service Provider. The elapsed Ame for the RFP process can be re-
duced from 9-12 months down to 3 months by driving the RFP process proacAve-
ly in such a way. Due to the high automaAon degree of the RFP preparaAon, few-
er or no external resources are required and the resulAng lean process can be
managed internally.
The most criAcal milestone in the RFP is the tracking of changes from the start of
the process unAl contract negoAaAon.
RFP Process Management
Business Case Prepara3on to find the best and most economic solu3on
Sourcing Solu3on based on Benchmarking and Saving Poten3al Analysis
Generated Informa3on about Target Scoping Target Pricing
Comparison of provider RFP’s is controlled by the „Service Model“
Changes in scope during the RFP process can be tracked automa3cally
PAGE !13
✓ automaAcally gen-
erated set of doc-
uments
✓ tracking baseline
vs. changes during
negoAaAon
✓ Instant access on
„service Model“
InformaAon
✓ Target Scoping and
Pricing informaAon
✓ Simplified selecAon
process
✓ Service item line
comparison
✓ Shorter elapsed
Ame from status
offer to contract
✓ Scenario Manage-
ment
Value for our
customers

14. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Proac-ve Contract Management
The difficulty to manage a large service contract using documents and spread-
sheets becomes daunAng as a result of the ever increasing complexity of IT ser-
vices and the rise of sophisAcated sourcing approaches to different providers and
locaAons.
The 4USource PlaGorm not only holds all contract descripAons in PDF format
(SLA, SOW, Pricing, General Terms and CondiAons etc) but also builds the enAre
digitalized “Service Model“ including “Bills of Material“, Service ComposiAon and
Service Structure, which consAtute the most criAcal informaAon for Contract
Management. The contract is manifested in Services, Components and Volumes,
as well as Service Building Blocks. Once this important informaAon is mapped, it
becomes a resolving instrument for the effecAve and flexible management of any
internal or external contract.
The key differenAator of the 4USource PlaGorm is the underpinning “Service
Model“, which allows a ‘line by line comparison’ of service providers’ invoices and
the service recipient’s view. Most Contract Management plaGorms are merely
“Electronic Document Repositories” without relevant content logic nor resolving
“Service Model“.
Pro Ac-ve Contract Management
Digitalized Contract Service Model for proac3ve Contract Management
Seeng a baseline at contract start and allow contract releases for changes
Manage Contract Life Cycle content-tracking against nego3ated baseline
Target pricing informa3on for op3onal services or scope extensions is prede-
fined in the model
Workflow integra3on into ERP System like Salesforce and SAP….
PAGE !14
Value for our
customers
✓ Pro acAve contract
management
✓ Instant informa-
Aon about service
consumpAon
✓ Start- and end of
life cycle informa-
Aon for any con-
tract
✓ Increased aware-
ness of criAcal con-
tracts
✓ Manage Service
changes
✓ Tracking baseline
vs. changes in ser-
vice quality, ser-
vice quanAty, ser-
vice scope, service
unit /pricing

15. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Proac-ve Billing Management
The 4USource PlaGorm enables Service Billing to perform the heavy lioing in-
volved for managing complex contracts and service agreements. The underlying
“Service Model” allows to set up billing correctly from the start while supporAng
frequent modificaAons to original agreements in a simple way. In addiAon, cus-
tomized invoice formats tailored to each client’s needs are easy to create. The
plaGorm supports Aght and real-Ame integraAon with other ERP Systems like SAP,
Salesforce etc.
All costs associated with a project or service contract are automaAcally idenAfied
with respect to the contract as they all relate to the “Service Model”. This enables
to compare billing informaAon from the provider against the baseline of the con-
tract. This capability of tracking and managing changes over the Contract Life Cy-
cle is the most important benefit of proacAve Billing Management.
Mapping Billing Informa-on:
Mapped Billing Informa3on for proac3ve Billing Management
Seeng base line for contract start and allow contract releases for changes
Manage Billing along the Contract Life Cycle
Tracking Billing informa3on against nego3ated contract
Service Catalogue Pricing informa3on can be used to check Market Pricing for
newly charged Services
Workflow integra3on into ERP System like Salesforce and SAP…
PAGE !15
Value for our
customers
✓ Pro acAve service
billing manage-
ment
✓ Tracking baseline
vs. any changes,
✓ Tracking contract
vs. billing
✓ Alerts for devia-
Aons in budget vs.
billing

16. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Proac-ve Supply Management
The 4USource PlaGorm shows all suppliers under contract with a few clicks. Such
a supplier analysis allows to quanAfy and qualify the providers in terms of the
most significant contracts, those driving most of the cost.
A drill-down of each supplier a will show all its underpinning contracts. These can
be further analyzed by drill further down to every “Service Building Block“.
Preparing the right Sourcing strategy and making the right decisions about sourc-
ing requires a lot informaAon. Today, most companies have some “Contract Ad-
ministraAon“ in place to show provider informaAon and generic terms.
The next step is to understand and track which services are provided by which
contract, through which supplier, based on which bundled or unbundled services,
etc, so that sourcing and re-sourcing decisions can be taken.
The bundling of technology and services is an essenAal instrument in strategic
sourcing for selecAng the appropriate service providers. The 4USource PlaGorm
allows to generate “Spend Analysis“ reports based on digitalized service contracts
and the underlying “Service Model“.
Execute Supply Management
Demand Management based on “Service Model“
Service Inventory management based on “Service Model“
Pro ac3vely managed contracts based on “Service Model“
Service- & Sourcing Life Cycle Management based on “Service Model“
Spend Analysis
PAGE !16
Value for our
customers
✓ Pro acAve supply
management
✓ Generated de-
mand- and spend
analysis
✓ Assurance of sup-
ply
✓ Cost reducAon
✓ Supply support
✓ Environmental
change
✓ CompeAAve edge
✓ AlerAng criAcal
supplier
✓ Manage Service
changes
✓ Tracking baseline
vs. changes

17. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Pla4orm Integra-on
Data transfer is handled by dedicated unidirecAonal or bidirecAonal interfaces, as
well as by APIs. The 4USource PlaGorm communicates with technical and com-
mercial applicaAons to share informaAon and transfer data.
A common interface consists of imporAng and exporAng CMDB informaAon with
a ITSM soluAon. Another another inferface may target commercial applicaAons to
share Contract, Billing, Product & Service InformaAon. For example, key billing
and controlling processes in most Fortune 500 companies are managed through
SAP. The client decides which type of informaAon has to be transferred to the ERP
system as well as its level of granularity.
You can create APIs in minutes and proxy exisAng services or share new APIs with
a few clicks, connecAng to any backend service or data source.
Service Life Cycle Management
Uni- or bidirec3onal Interfaces for SAP, CMDB
Standard API’s
exchange of Service informa3on with suppliers for cloud integra3on
Export EXCEL or PDF format for standardized documents
Import EXCEL format for standardized documents
PAGE !17
Value for our
✓ Bets pracAce Ser-
vice Catalogues
✓ Pricing and Scope
InformaAon
✓ Normalized Services
to build any Service
Model
✓ Reusable Cata-
logues
✓ Customizable Cata-
logues
✓ No Investment in
expensive Consult-
ing Service Cata-
logue Projects
✓ Ready to use form
day one of subscrip-
Aon

18. NOVEMBER 2015 4USOURCE SERVICE LIFE CYCLE TOOL
Service Analy-cs & Dashboard
The Bloomberg Service PlaGorm is well known in the financial industry. In a simi-
lar way, the 4USource PlaGorm is a content enriched database providing Service
and Market Data. To prepare the right informaAon in the right way, the 4USource
PlaGorm allows you to create dynamic, graphical reports and show them in the
Dashboard.
The Dashboard is designed to show informaAon aggregated for each manage-
ment layer and focused on key funcAon: CEO, CFO, COO, CIO, Chief Procurement
Officer, IT OperaAon, Business Users, Service Manager, Contract Manager, Service
Engineers and so on.
The use of easily customizable dashboards allows to meet the needs of the dif-
ferent users and user groups in your organizaAon. By quickly extending our cus-
tom dashboards using shareable panels that integrate mulAple charts and views
of your real-Ame data, your users can access them from their desktop or mobile
device. A personalized “My-dashboard” for each of your users allow for quick ac-
cess to specific needs in your organizaAon - managers, business and security ana-
lysts, auditors, developers and operaAons teams. Users can re-use exisAng panels
and edit dashboards using a simple drag-and-drop interface and can use integrat-
ed charAng controls to change chart types or views dynamically.
Service Analy-cs, Dashboard
Service Analy3cs is supported by dynamic repor3ng and dynamic dash board
informa3on
Dynamic Dashboard Configura3on
Simplify or extend current Dashboards by view clicks
Define personalized dashboards
PAGE !18
Value for our
customers
✓ Increase Customer
Focus and Maturity
Level
✓ Make use of exisAng
Service Models and
content, avoid to
reinvent the wheel
✓ Customizable Ser-
vice PorGolio from
Reference Catalogue
✓ ReducAon in project
elapse Ame for im-
plementaAon of new
or changed services