1. GDAS PM Professions:
PMP Study Group
Session #6: Communication Management
Monique Howard
December 4, 2008
© 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice

2. 1. You recently took over a large project from another project manager who had to leave because of a
personal emergency. You want to understand what kind of information should be provided to different
stakeholders, and what methods should be used to provide this information. You will find this
information in the :
• Communications Management Plan
• Performance Reports
• Project Records
• Communication Plan

3. 1. You recently took over a large project from another project manager who had to leave because of a
personal emergency. You want to understand what kind of information should be provided to different
stakeholders, and what methods should be used to provide this information. You will find this
information in the :
• Communications Management Plan
• Performance Reports
• Project Records
• Communication Plan
Answer: A
Justification: The communication management plan provides: - Information to be communicated, including format, content
anA level of detail - Methods of technology used to convey the information

4. 2. In an appropriate communication model between a sender and receiver, all the following statements are
correct EXCEPT:
• Noise should be minimized
• Receiver must decode and reply to the message
• Receiver should acknowledge and agree with the message sent by the sender
• Receiver must agree to the message

5. 2. In an appropriate communication model between a sender and receiver, all the following statements are
correct EXCEPT:
• Noise should be minimized
• Receiver must decode and reply to the message
• Receiver should acknowledge and agree with the message sent by the sender
• Receiver must agree to the message
Answer: C
Justification: Inherent in the model shown in Figure 10-3 is an action to acknowledge a message. Acknowledgment
means that the receiver signals receipt of the message, but not necessarily agreement with the message.
Reference: PMBOK Third Edition, Page Number: 224

6. 3. You recently conducted a variance analysis of your project and were concerned to find that the project was
25% over-budget. This is a very important issue which you would like to discuss with your project
stakeholders. What communication method should you use?
• War room discussion
• Face-to-face meeting
• Formal report
• Telephone calls and electronic mail

7. 3. You recently conducted a variance analysis of your project and were concerned to find that the project was 25% over-
budget. This is a very important issue which you would like to discuss with your project stakeholders. What
communication method should you use?
• War room discussion
• Face-to-face meeting
• Formal report
• Telephone calls and electronic mail
Answer: B
Justification: Face-to-face meetings are the most effective means of communicating and resolving issues with
stakeholders. When face-to-face meetings are not warranted or practical (such as on international projects), telephone calls,
electronic mail, and other electronic tools are useful for exchanging information and dialoguing.
Reference: PMBOK Third Edition, Page Number: 235

8. 4. Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues
with, project stakeholders. The responsibility of stakeholder management usually lies with the:
• Project Management Team
• Project Manager
• Project Team
• Project Manager, Project Sponsor and Project Management Team

9. 4. Stakeholder management refers to managing communications to satisfy the needs of, and resolve issues
with, project stakeholders. The responsibility of stakeholder management usually lies with the:
• Project Management Team
• Project Manager
• Project Team
• Project Manager, Project Sponsor and Project Management Team
Answer: B
Justification: The project manager is usually responsible for stakeholder management
Reference: PMBOK Third Edition, Page Number: 235

10. 5. As a project manager, you examine project results to determine how the project is performing over time.
This can be done through:
• Performance Reviews
• Variance Analysis
• Trend Analysis
• Earned Value Analysis

11. 5. As a project manager, you examine project results to determine how the project is performing over time.
This can be done through:
• Performance Reviews
• Variance Analysis
• Trend Analysis
• Earned Value Analysis
Answer: C
Justification: Trend analysis involves examining project performance over time to determine whether performance is
improving or deteriorating.
Reference: PMBOK Third Edition, Page Number: 176

12. 6. In critical negotiations about a contract where you are meeting two other parties to discuss
outstanding issues, you should pay a lot of attention to which form of communication?
A. Oral Formal
B. Oral Informal
C. Non Verbal
D. Written Formal

13. 6. In critical negotiations about a contract where you are meeting two other parties to discuss
outstanding issues, you should pay a lot of attention to which form of communication?
A. Oral Formal
B. Oral Informal
C. Non Verbal
D. Written Formal
Answer: C
Justification: Non-verbal communication is more than 50%
of the total communication and is extremely important to look
out for while negotiations are being conducted.
Reference: Project Management - A Systems Approach to
Planning, Scheduling and Controlling, Page Number: 273

14. 7. You are interviewing for the position of project manager in the company. What is the most important
characteristic you should be looking for in the project manager?
A. Technical knowledge about the business
B. Negotiating and convincing skills
C. Communication skills
D. Experience in your organization

15. 7. You are interviewing for the position of project manager in the company. What is the most important
characteristic you should be looking for in the project manager?
A. Technical knowledge about the business
B. Negotiating and convincing skills
C. Communication skills
D. Experience in your organization
Answer: C
Justification: Communication skills is the most important trait in a project manager.
Reference: pmstudy.com notes as mentioned above

16. 8. Information distribution involves making information available to project stakeholders in a timely manner.
Which of the following tools can you use in the Information Distribution process?
A. Organizational process assets
B. Lessons learned process
C. Performance reporting
D. Communications requirement analysis

17. 8. Information distribution involves making information available to project stakeholders in a timely manner.
Which of the following tools can you use in the Information Distribution process?
A. Organizational process assets
B. Lessons learned process
C. Performance reporting
D. Communications requirement analysis
Answer: B
Justification: Figure 10-1 Project Communications Management Overview
Reference: PMBOK Third Edition, Page Number: 228

18. 9. You are the project manager of an IT company. You are in the process of creating a collection
and filing structure that details what methods will be used to gather and store various types of
information. Procedures should also cover collecting and disseminating updates and
corrections to previously distributed material. Where will you include this information?
A. Information Retrieval System
B. Information Distribution Methods
C. Communications Management Plan
D. Project Records

19. 9. You are the project manager of an IT company. You are in the process of creating a collection
and filing structure that details what methods will be used to gather and store various types of
information. Procedures should also cover collecting and disseminating updates and
corrections to previously distributed material. Where will you include this information?
A. Information Retrieval System
B. Information Distribution Methods
C. Communications Management Plan
D. Project Records
Answer: C
Justification: The communications management plan provides:
- Stakeholder communication information
- Information to be communicated, including format, content, and level of detail
- Person responsible for communicating that information
- Persons or groups who will receive the information
- ... Method for updating and refining the communication management plan as the project progresses and develops.
Reference: PMBOK Third Edition, Page Number: 227

20. 10. You have a project team of forty people collocated at Houston, Texas. Email and notes are frequently used
to communicate among team members. These are examples of which type of communication?
A. Written Formal
B. Written Informal
C. Oral Formal
D. Oral Informal

21. 10. You have a project team of forty people collocated at Houston, Texas. Email and notes are frequently used
to communicate among team members. These are examples of which type of communication?
A. Written Formal
B. Written Informal
C. Oral Formal
D. Oral Informal
Answer: B
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 273

22. 11. You are getting project performance information as your project is being executed. Based on the
performance information, forecasts are updated and reissued. Some factors that could change as forecasts
are updated include:
A. Estimate to complete
B. Estimate at completion
C. Estimate to complete and estimate at completion
D. Estimate of a similar project in another company

23. 11. You are getting project performance information as your project is being executed. Based on the
performance information, forecasts are updated and reissued. Some factors that could change as forecasts
are updated include:
A. Estimate to complete
B. Estimate at completion
C. Estimate to complete and estimate at completion
D. Estimate of a similar project in another company
Answer: C
Justification: Forecasts are updated and reissued based on work performance information provided as the project is
executed. This information is about the project`s past performance that could impact the project in the future, for
example, estimate at completion and estimate to complete.
Reference: PMBOK Third Edition, Page Number: 234

24. 12. Deliverables are produced as part of a project. Deliverables are any unique or verifiable product, result or capability
to perform a service, and are produced to complete a :
A. Process
B. Phase
C. Project
D. Any one of the above

25. 12. Deliverables are produced as part of a project. Deliverables are any unique or verifiable product, result or capability
to perform a service, and are produced to complete a :
A. Process
B. Phase
C. Project
D. Any one of the above
Answer: D
Justification: Deliverables are any unique and verifiable product, result or capability to perform a service that must be produced
to complete a process, phase or project.
Reference: PMBOK Third Edition, Page Number: 232

26. 13. In your project, you have created performance reports to provide the status and progress information to
different stakeholders. The results of the performance reports should be compared to the:
A. Project management plan
B. Performance measurement baseline
C. Earned value calculations
D. Risk Response plan

27. 13. In your project, you have created performance reports to provide the status and progress information to
different stakeholders. The results of the performance reports should be compared to the:
A. Project management plan
B. Performance measurement baseline
C. Earned value calculations
D. Risk Response plan
Answer: B
Justification: Performance reports organize and summarize the information gathered, and present the results of any
analysis as compared to the performance measurement baseline
Reference: PMBOK Third Edition, Page Number: 233

28. Wrap Up
Conference Number: 547-941-6414 or 866-547-8978
Passcode: Leader – 844306338, Participant – 370670831
8 Procurement Management and November 20 2:00pm Presenter: https://
Tips & Tricks (PMBOK Chapters EST
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