To calculate call durations in minutes, subtract the call end time from the call start time in columns G and J, multiply the difference by 2460, and round up using the ROUNDUP function. This should result in the first call being 21 minutes.
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c. In column K, calculate the length of the call with the agent in mi.pdf
1. c. In column K, calculate the length of the call with the agent in minutes by subtracting the
values in column G from the values of column J, and then multiplying the difference by 2460.
Use the ROUNDUP function to round the value to the next highest integer. Check your formula
by verifying that the first call duration is 21 minutes.