This was for a training conducted for engineers who were going to interact with public during the construction of a large infrastructure project in the busy city.

3. Skill 10%, Attitude 90%

4. Does Public Matter to You?

5. Public Education is an Investment in our future.

6. A crowd always thinks with its sympathy, never with its reason.

7. “ Leaders ‘ SERVE ’ people. Period.”

9. “ A man without a smiling face must not open a shop.” —Chinese Proverb

10. “ The human brain starts working the moment you are born and never stops until you stand up to speak in public.”

11. But before we explore that….

12. We have two ears and only one mouth, because listening is twice as hard as talking

14. Effective Communication…

15. “ If you don’t believe in the messenger. You won’t believe the messenger believes the message.”

19. Role Play

20. Thank you.