Reading (1)

1. 68968 Mazin Ali Al-Muqrashi
Sultanate of Oman
Sultan Qaboos University
College of Education
"Assignment (1)"
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Dimensions of
Quality in Higher
Education
IS PROVIDED BY:
Mazin Ali Abdullah almuqrashi
ID Number:
68698
Course code:
TECH4211
Year:
20102011

2. 68968 Mazin Ali Al-Muqrashi
1- What according to you should be the basis of discussing quality in higher
education product / software? Justify your decision with argument?
If we look for the quality of the products, process or servises in higher
education we should to consider the user sutisfaction to those demonistions.
The user or the consumers are always who live with those aspects and get
confidens and satisfy toward them. So, the consumers are the people how give
the gudgments about the quality of the products or software in the intetution.
Howeve; we should always to consider the technical basis for the software or
the quality of the pruducts.
2- Justify at least 5 important characteristics of quality in higher education
according to your view and explain why you consider these to be important?
 Performance:
I consider these christaristic as an important one because in all of the
demonization of higher education should be matured by how much preformed
to education and how much benefit learners to learn. The products should be
more performance to be used by learners. The performance of the services also
should be highly qualitative to help the students in general.
 The feature of the Products or services:
We should always take in consideration that the more we focus on the feature
of the software that we use the more we explore the qualitative of these
products as well. Moreover, the services in higher education have its own
feature that make the consumer judge about the quality of it in the reality.

3. 68968 Mazin Ali Al-Muqrashi
 Reliability:
That mean in all the demonization’s in higher education if the products of
learning is reliable any time for the students that mean they will get the benefit
of the products without any problems. In case of the reliability of services, it is
very important for the consumer to get the services any time that they want
and that’s why we can judge about the service if it is reliable.
 Serviceability:
The quality of the products it always depended on the type of service that give
to the consumers and also the services quality depends on the supporting
people in the institution.
 Perceived Quality:
If the consumer can perceive the quality of the software or the service in the
institution that mean that can get confidence judge about the quality of this
products or services.
 Flexibility:
The more flexible to use the software or any products in the institution the
more we can judge about the quality of it because it is flexible to all the
consumers in the institution.
3- What aspects are important according to you for quality assessment in the 3
sub-systems of a higher education institution?
 Technical aspects:
Which are for the products or the software development.

4. 68968 Mazin Ali Al-Muqrashi
 Pedagogical aspects:
Which are for insuring the confidence of the consumers about the
products reliability and the services that presented in the instution.
 Significance of Current Reality:
The current reality of an organization relates to the history, current
position, new quality processes, employee skill level and overall
proceedings within the organization. In case the current reality does not
seem favorable, the implementation of quality monitoring processes
must be delayed until the situation changes into one in which quality
processes are likely to succeed.