1. How can Collaboration and
Communications tools effectively drive
business performance for years to come
Paul Clark
General Manager – UK&I

2. Collaboration
Disciplined Collaboration*: The leadership
practice of properly assessing when to collaborate
(and when not to) and instilling in people the
willingness and the ability to collaborate when
required
H
Performance from Collaboration
Undisciplined Disciplined
Collaboration Collaboration
L H
Autonomy
Centralised (Silos,
Fiefdoms)
L
Performance from decentralised work
* Collaboration – Morten Hansen, Harvard Business Press 2009
2

3. Collaboration
Evaluate Tailor
Spot Barriers to
Opportunities Collaboration
Collaboration
for Collaboration Solutions
Insular Culture
• Not Invented Here • Unification Lever
Status Gap
Self- Reliance
• Hoarding • People Lever
Fear • Search • Network Lever
Competition • Transfer
Narrow Incentives
Unifying Goals
Too Busy
Competition on the outside
Fear
Company Size
Build T-shaped Managers
Physical Distance
Information Overload
Poverty of Networks
Build Nimble Networks
Tacit Knowledge
No common Frame
Weak Ties
Collaboration – Morten Hansen, Harvard Business Press 2009
3

4. 90% of Enterprise Employees Work Off-site
of Enterprise Employees
work off site some of the time
none NO LONGER
TOGETHER !
10%
More than
half their time
17%
46%
Quarter of their
time or less
27%
Quarter to half
of their time
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
4

5. Mobile Working is Growing
Cost savings from
reduced real estate
Attraction and 50 % of
Employee wellbeing
retention of talent
Western Europe Increased productivity of
employees
More agile and workforce mobile
responsive business
in 2013 Upgraded management
culture
Safeguarded business
continuity
5

6. We’re Conferencing More Than Ever
17%
Audio Conferencing
83%
Web Conferencing 38%
Webinars/Webcasts 62%
Video Conferencing 56%
with a webcam 44%
NOT VERY OFTEN/NEVER ALL OF THE TIME/FREQUENTLY
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
6

7. Virtual Collaboration ... a mixed blessing
Partial Attention Disorder
ONLY 23% gave full attention
27% were doing ‘other work’
13% surfed the internet
8% were NOT fully dressed
Source: Speed Lead, Kevan Hall, 2009
7

8. Virtual Interaction is the most fundamental change
Body-less Communications
Face-to-Face Voice Only
Message
Voice Only
Message
7% Tone of 13%
Voice 38%
Tone of Voice
87%
Body
Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California.
Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
8

9. Remote engagement
• Clarity
• Emotion
• Power
• Identity
• Context
• Rapport
• Engagement
• Group Dynamics
9

10. Driving your Audio Presence
Beyond voice transmit/receive
Being understood (content)
Engagement and impact (results)
How your voice works
Lungs and cords ... keeping them fit
Pitch – tone – pace – power – inflection - pause
Storytelling
Speech
The art of powerful conversations
Impact
Voice
Intelligibility
Audio Ergonomics
10

11. Unified Communications – Enhancing the Experience
Call Quality ?
Network QoS and Audio Devices
Audio Management on the PC?
As simple as the old phone?
True Presence?
Mobile Telephony: overlooked
Unified Telephony ?
How to juggle desk, mobile, softphones
Painless conference calls?
Getting in and staying in
11

12. Unified Communications – Enhancing the Experience
Call Quality ? Plantronics extensive range of
headsets optimised for use with
Network QoS and Audio Devices Microsoft Communicator & Lync
Audio Management on the PC?
As simple as the old phone?
New
True Presence?
Plantronics Voyager PRO UC
Mobile Telephony: overlooked
New
Unified Telephony ?
Plantronics Calisto 800 Series
How to juggle desk, mobile, softphones
New
Painless conference calls?
Plantronics InstantMeeting
Getting in and staying in
New
Bring it all together – The Plantronics UC Toolkit
12

13. New
Voyager PRO UC “SmartSet”
Next Generation
intelligent headset
For Mobile Professional
utilising Smart Sensors
Smart Sensors that know the
headset is being worn
+
Intelligent s/w layer that knows
when headset is being used
=
Unifying Presence
13

14. New
Mobile Phone Status
When on a mobile call
softphone presence status is
automatically updated
14

15. New
Calisto 800 Series “SmartSpeaker”
Intelligent
Speakerphone
with
Wireless Microphone
*
* P830 & 835 models
15

16. Calisto 800 Series - Managing Multiple Devices New
• One device for all types of telephone – PC / mobile / landline (with
P830 & P835).
• Smart multiple call handling – put one call on hold and then answer
another incoming call on a different device.
• Intuitive, visual user interface Caller ID, call answer/ end and mute
status.
Device Availability Softphone Presence Status
PC / Mobile / Landline
Touch Screen Dialpad
16

17. Calisto 800 Series - Sounding & Looking Natural New
• Wireless Microphone Clip (P825 & P835) for comfort, freedom of
movement and impactful voice projection.
Standing while talking helps
to project your voice for
maximum speech impact
Call Answer/End
Mute 360 Dual Microphone
Activates Microphone closest
to your mouth
17

18. The Rise of the Conference Call
“Great !!! I have
eight hours
of conference
calls today!!!”
CONFID 18

19. New
InstantMeeting - Joining Conference Calls the Smart Way
– Automatically identifies conference
calls in your calendar
– Reminds you minutes before your
conference call is to start
– Joined the meeting automatically
including all the codes
– Instantly re-connected dropped calls
– Or notify your fellow attendees
about a potential delay
– Launching today for smartphones
– PC version coming soon
http://www.plantronics.com/instantmeeting
19

20. New
Don’t Reinvent the Wheel: Plantronics UC Toolkit
Portfolio of IT best practices, Collective wisdom of
recommendations and tools customers lessons learned
Customised tools for many Aligned with a common approach
Plantronics UC audio devices to technology integration
20

21. New
UC Toolkit Content
Core Content in Each Phase:
Custom Quick Setup Custom Interactive
Guides Setup Guides
www.plantronics.com/UCtoolkit
21

22. Unified Communications – Enhancing the Experience
Call Quality ? Plantronics extensive range of
headsets optimised for use with
Network QoS and Audio Devices Microsoft Communicator & Lync
Audio Management on the PC?
As simple as the old phone?
New
True Presence?
Plantronics Voyager PRO UC
Mobile Telephony: overlooked
New
Unified Telephony ?
Plantronics Calisto 800 Series
How to juggle desk, mobile, softphones
New
Painless conference calls?
Plantronics InstantMeeting
Getting in and staying in
New
Bring it all together – The Plantronics UC Toolkit
22

23. How can Collaboration and
Communications tools effectively drive
business performance for years to come
Paul Clark
General Manager – UK&I
Stand 309