The document discusses Esna's Officelinx and iLink Pro collaboration tools. It provides an overview of their capabilities for embedding real-time communication tools inside business applications and processes. This allows users to communicate through their regularly used apps on any device. It also summarizes new features for Officelinx 10.0 and iLink Pro, and their integrations with platforms like Google Apps, Office 365, Salesforce, and Avaya communication tools.

1. Esna
Officelinx with iLink Pro

2. Esna’s Mission
To embed cloud and
mobile collaboration tools
ANY
BUSINESS
PROCESS
ANY APPLICATION
ANY PLATFORM
ANY DEVICE

3. People Want to Communicate in the Apps they Use
Marty Parker
User Experience:
The X Factor of Unified Communications
No Jitter, September 2013
“It’s critical for UC systems to
deliver an end-user experience
that is intuitive, cohesive and
integrated.”
“Users want their
communications to
be built right into
the applications they
are using.”
Bern Elliot
Gartner CIO
August 2013

4. Esna Embeds Collaboration Anywhere
INSIDE

5. Esna Embeds Collaboration Anywhere
Esna embeds real-time communication
tools inside the business processes and
applications people use everyday
INSIDE

6. Esna Delivers Value to Every User
Executives Sales Marketing Operations HR
:: Automates sales process
:: Reduces sales cycle
:: Reduces time to approval
:: Speeds up access to expertise
:: Adapt quickly to changes
:: Accelerates time to market
:: Increases idea sharing
:: Fosters creativity
:: Improves customer service
:: Faster response rates
:: Accelerates processes
:: Reduces travel
:: Attracts talent
:: Retain employees
:: Supports remote teams
:: Improves work satisfaction
:: Accelerates problem solving
:: Sparks innovation
:: Fosters disruptive innovation
:: Accelerates business results

7. What’s New
Officelinx 10.0
● Increased support for up to 20
voice server nodes
● 2000 concurrent voice sessions
(fully active redundancy)
● UTF-8 character support
● User Management RESTful APIs
● Automatic disabling of inactive
mailboxes (optional)
Esna iLink Pro:
● Internet Explorer support
● Large screen/tablet layout
support on browser extension
and mobile apps
● Esna iLink Pro Desktop
integration with Outlook 2013
Contact Card

8. Google Apps Integration
● Unified messaging
● Scopia Integration
● Click-to-call
● In/outbound fax
● Presence
● Instant messaging
● Make/receive call
● Group chat
● Call control
● Location sharing

9. Transcribed Voice Messages Inside Gmail
Escalate an
email to a
Scopia
Meeting
Unified
Messaging
Voicemail
Transcription
Rich
Presence
Click-to-
Call

10. Send and Receive Fax Messages
Receive and send faxes right from
Gmail
Automatically save faxes in Drive along
with your voice messages

11. Actionable Voice Messages
Resolve
messages
to your
Google
contacts
Post urgent and crisis
messages to Twitter and
Google+
Escalate any
message to a
live call
See the location
of the caller

12. Intelligent Call Routing
Greet callers + send calls to voicemail based on your calendar status

13. Replay recorded voice
messages right from Drive
Save Messages in Google Drive
Transcribed voice messages can be
saved as a Google Doc
Voice messages and faxes can
automatically be saved in Google
Drive

14. Rich Presence + Click-to-Call
Click to call
external phone
numbers and
extensions
Easily see the
availability
and location
of others
Manage your
presence
manually or
automatically
based on your
Google calendar

15. Contextual Collaboration in Google Drive
Automatically
recognizes every
collaborator on a doc
Start an instant
WeLink conference
call, Hangout or
group chat

16. Real Time Communications in Google Maps
See the
location of
others on
Google Maps
Start a live call or IM conversation from Google Maps

17. Office 365 Integration
● Unified messaging
● Click-to-call
● In/outbound fax
● Presence
● Instant messaging
● Make/receive call
● Group chat
● Call control
● Location sharing

18. Salesforce Integration
● Presence
● Instant messaging
● Group chat
● Voice/video
● Call management
● Location sharing
● Call logging

19. Presence within Salesforce
See the
presence of
others with
the ability to
start an
instant call or
chat
Manually set
your own
presence or
have it
automatically
set based on
your Google
Calendar

20. Click-to-Call + Automatic Meeting/Call Logging
Click-to-Call any number/extension
within Salesforce
Automatically logs incoming/outgoing calls,
as well as WebEx/Scopia meetings (requires
additional licenses)

21. Record Pops
● Identify and match
incoming calls with
Salesforce records for
easy access to
customer and prospect
records
● Call management
controls (answer, hold,
transfer)

22. Real Time Communication Across IE + Chrome
● Access real time
communications from any app
● iLink Pro IE/Chrome extension
follows you from app to app
● Conversations stay persistent

23. Mobile Integration

24. Integrates with Google Contacts to identify
who is calling into the session
Get notifications when someone has
joined your meeting
iLink Pro displays
the real time
status of your
meeting
Esna WeLink Audio Conferencing

25. Web Administration
● Enables user provisioning
management of Officelinx
from the browser
● Access system
administration from
anywhere
● Designed to provide access
to most commonly used
administrative features

26. Officelinx Architecture
Cloud Apps
User
Enterprise or Hosted Apps
Google Data
(Calendar/
Contact) API
iLink Pro (Browser,
Desktop or Mobile)
Desktop
Voice/Video
Esna Officelinx
(Standalone or HA)
ACE Web
Services (CTI)
SIP (VoIP)
Avaya Aura Platform
Synchronization
(Calendar/Contact
/Message) API*, IMAP
Salesforce
Open CTI
Esna Client Web
Services
IMAP
Calendar/Contact
API*
MS Exchange
Groupwise
Lotus Domino
Zimbra
Mobile Voice
*Not available on all integrations
CM
SM
ACE
AAM*

27. Developer API’s

28. Developer APIs - Collaboration Tags
Actions include Esna iLink presence,
voice and video calls, contact cards,
and live meeting escalation
1
Inject dynamic, real-time
communication content and actions
into any web page or application
2
TURN THIS
Presence
Contact Cards with
Actions
INTO THIS

29. 10,000 + Customers Rely on Esna Everyday
MANUFACTURING RETAIL / SERVICES MEDIA GOVERNMENT EDUCATION
HOSPITALITY

30. THANK YOU
avaya.esna.com
plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com

31. Additional Slides
Avaya Scopia Desktop +
Jive Integrations

32. Esna
iLink for Avaya Scopia®
Desktop

33. Google Apps
Avaya Scopia® Desktop
Integration

34. Schedule a Meeting from Google Calendar
Instantly schedule a
Scopia meeting from
Google calendar
Meeting details are
automatically published in
the descriptions section
Randomly generate PIN numbers

35. Multiple Ways to Start an Instant Scopia Meeting
From the Google
Contact Card
From the Google
People Widget
Anywhere in the
Chrome Browser

36. Scopia Integration with Google Hangouts
Move people that you are
collaborating with in a
Hangout to a Scopia
meeting in a single click
Attendees are immediately placed
into a Scopia meeting - no separate
login or registration required

37. Salesforce
Avaya Scopia® Desktop
Integration

38. Start an Instant Scopia Meeting with Contacts
Instantly start a Scopia meeting
with any contact or lead in
Salesforce
Simple one click-to-meet

39. Schedule Scopia Meetings from Salesforce
Instantly schedule a
Scopia meeting
from Salesforce
Ability to generate an optional PIN
and start a meeting without
having to manually input a
Meeting ID

40. Esna
iLink for Jive

41. Jive Software Integration
● Unified messaging
● Presence
● Click-to-call
● Call Management
● Integrated Dialer
● Location Sharing

42. Transcribed Voice Messages Inside Jive
Unified
Messaging
Call
Logging
Natively
Manage
Voice
Messages
Transcribed
Voicemail

43. Voice Messages are Actionable
See who called and click-to-call the back
Open iLink for Jive to make calls, email the
caller or see their physical location
Manage voicemail
right from Jive

44. Ability to Manage Voice Messages
Delete or mark
messages as
unread; turns the
message waiting
light off on your
phone
Stream voice
messages in MP3
or dial back to a
desk or mobile
phone for added
privacy
See the presence of
internal contacts with
multiple ways to act on
the voicemail

45. Make Calls within Jive
Search for contacts from your Jive directory and personal contacts
See the availability
of callers before
contacting them
Click-to-call or
enter the number
of the person you
want to call

46. Click-to-Call Numbers within Jive
Call any phone number
or internal extension

47. Real Time Communications from Anyone’s Profile
See availability
and click-to-call
that person
See real time location