Umesh Raghavan

United Arab Emirates United Arab Emirates

CRM Consultant

Technology / Software / Internet

 An Incisive Technology professional holding more than 10 years of extensive CRM domain experience in IT Software development/support/maintenance, business and functional requirements, business Analysis, scope definition, design, environment management, project planning and mentoring/coaching.  Around 5 years of experience in Salesforce.com implementation with good exposure to consulting, development, administration and business system analyst activities.  Salesforce.com Certified ADM 201, Sales cloud Consultant. ITIL V3 foundation certified.  Business strategist; plan and manage projects, aligning business goals with technology solutions to drive process improvements, competitive adv...