This talk was given at the 2013 Information Architecture Summit. As user experience designers we work with a variety of different people, everyone from engineers to executives—not to mention the end users themselves. Successful team collaboration and empathy for the users are key to designing a superior user experience, but how do you do this when you are working with a myriad of different personality types? Can you keep personality conflicts from negatively impacting your work? This session will focus on identifying different personality types and learning how to communicate and work better with them. You will walk away with tips on collaborating more effectively with team members, selling UX to executives more successfully, and connecting more easily with end users when conducting research.
Some of the most well-known people in our industry have agreed to take a personality test just for this session. Come find out who they [really] are by putting your new skills to the test!
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I Can't Work With You, But I Need To
1. I Can’t Work With You,
But I Need To.
Kyle Soucy | @kylesoucy
www.UsableInterface.com
Photo credit: http://fogsmoviereviews.files.wordpress.com/2012/07/office_space_peter.png
#PersonalityTypes
29. @kylesoucy | #PersonalityTypes
Assertives
(Drivers & Expressives)
Talk more, faster, & louder.
Gesture more & demonstrate
more energy
30. @kylesoucy | #PersonalityTypes
Responsives
(Amiables & Expressives)
Use more facial animation &
more vocal inflection.
Show more emotion
31. Analytical Driver
“Thought person” “Action person”
Less assertive More assertive
Less responsive Less responsive
Amiable Expressive
“People person” “Front person”
Less assertive More assertive
More responsive More responsive
32. e Be tter
mun icat
C om nt Types
h Dif fere
Wit
40. @kylesoucy | #PersonalityTypes
For analyticals you can try to:
✓ Give clear expectations/deadlines
✓ Give details
✓ Be precise and focused
✓ Be tactful and reserved
✓ Honor precedents
Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
41. @kylesoucy | #PersonalityTypes
For drivers you can try to:
✓ Communicate briefly; to the point
✓ Respect their need for autonomy
✓ Let them take the lead
✓ Show independence
✓ Stick to the topic
Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
42. @kylesoucy | #PersonalityTypes
For amiables you can try to:
✓ Approach in a friendly informal manner
✓ Use sincere appreciation
✓ Provide recognition in private
✓ Let them go slow into change
✓ Listen more than talk
Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
43. @kylesoucy | #PersonalityTypes
For expressives you can try to:
✓ Be relaxed and sociable
✓ Give them public recognition
✓ Use humor
✓ Let them tell you how they feel
✓ Keep the conversation light
Source: https://www.manager-tools.com/docs/BeEffectiveWithDISC.pdf
46. I have people skills; I am
good at dealing with people...
What the hell is wrong
with you people?!?
47. @kylesoucy | #PersonalityTypes
Learn more...
- People Styles At Work And
Beyond
by Robert Bolton & Dorthy
Grover Bolton
- It’s Our Research: Getting
Stakeholder Buy-in for User
Experience Research
by Tomer Sharon
- 27 Powers of Persuasion
by Chris St. Hilaire