Thomas Peham talked about the survey report on the state of client collaboration in web development and design. We at Usersnap teamed up with Assembla to survey nearly 1.000 agencies, development & design companies throughout the world and across industries. We uncovered how client collaboration in web development has changed over the years, and how it needs to change.

1. The State of Client Collaboration
in Web Development & Design
@tompeham | @usersnap

2. Hi

3. Hi
Thomas Peham
Non-techie techie at
@tompeham

11. The State of Client Collaboration
931 developers surveyed

12. The State of Client Collaboration
931 developers surveyed

13. The State of Client Collaboration
931 developers surveyed

15. How many clients do you serve?

16. Which types of clients do you serve?

18. Everyone loves Slack

19. But...

23. What is missing in your tool set?
A tool that is capable to replace whiteboards, flipcharts, lists, KANBAN and Scrum boards, which is completely open and
flexible, but could also be efficiently structured.
A collaborative Gantt chart to keep high level order of tasks A good tool to manage tasks and control the budget of project.
A visible (and affordable) project management tool that makes it easier for my clients to get a
better view as to what's happening in the project.Better prototyping tools.
A ticket system with extremely end-user-friendly interface
facing the client.
A tool with the technical features we need, that isn't too
technical for our clients to use.

25. Web development is not a
price war

28. vs
http://9gag.com/gag/ayd9jRb

30. Chaos in billing?

32. That’s a lot of lost money

33. Frustration Level

35. Client-side frustration

36. Global collaboration frustrations
60,3%
32,1%
29,7%
12,9%
Time Zones
Language
Culture
Other

37. Long-term
relationships
pay off

38. 44% of web development teams offer
weekly or monthly retainer-based work

39. Download full survey report
http://goo.gl/2rujL5

40. http://goo.gl/2rujL5

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43. @tompeham
@usersnap
@bugtrackers
thomas@usersnap.com
Thomas Peham