Choosing the right managed technology partner isn't easy. Here are 12 critical questions to ask when evaluating a prospective MSP.

1. 12 Questions to ask a
prospective MSP

2. 1
How does your billing
model and service goals
help to lower our costs?
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3. 2
What are your technical
specialties and certifications? Is
there any technology in my
company that you cannot
support?
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4. 3
Do you use other companies to
provide your help-desk services?
Where are they located? How do
you ensure quality of service?
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5. 4
Do you include on-site and
CIO support with your
managed service agreements?
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6. 5
Do you have a defined SLA
(service level agreement) and
what are your guarantees?
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7. 6
Are you providing proactively
managed support and what
tools do you use to monitor
and manage issues?
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8. 7
What happens if the engineer
assigned to us leaves your
firm? (Engineers should be
cross-trained)
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9. 8
Do you offer monthly/quarterly
business reviews to identify key
issues and to align business needs
with technology capabilities?
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10. 9
Do you have any supporting
customer case studies /
testimonials and will you allow us
to speak to your current customers?
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11. 10
What is your project
management
methodology?
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12. 11 Are your solutions flexible
and customizable? How so?
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13. 12
Do you have an ecosystem of
partners that you can leverage if
I need technical services outside
of your core competencies?
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14. About us
We believe technology should be leveraged to promote
business growth, not merely managed to run smoothly.
Over the last 10 years, UTG has grown to serve more than 200 companies across 16
countries. Let us help you with your cloud and managed services needs.
www.utgsolutions.com/contact

15. Reference: https://goo.gl/1rfrZg
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