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Valerie Nelson
Valerie Nelson
Balham, London SW12 0LU
T: 07903587725 E: valerie_nelson@outlook.com
Profile
To become a professional in every pace of life which possess the skills of hardworking,
learning, adopting and efficient performance to achieve the organizational and personal
goals? An experienced Care Manager with excellent customer service skills providing care
and support services within residential units and office settings. I have a strong ability to
communicate with interpersonal skills at all levels especially in a challenging, administration,
health care and educational environments been professional.
I have excellent organisational skills, with accuracy and attention to detail as well as strong
time management skill hands on highly reliable, hard working and adapt to change I am
looking for new opportunities where I can prove my skills and work experience for the growth
and utilise my various roles.
.
Key Skills
 Managing teams
 Excellent communicating and
leadership skills.
 Strong administrative skills
 Writing reports
 Coordinating activities.
 Flexible and very organised.
 Ability to work under pressure
and multi task, dealing with
shifting responsibilities from
across the organisation.
 Excellent time management.
 Working with young people with
challenging behaviour.
 Excellent interpersonal skills
 Ability to form good working
relationships as part of a team
at all levels across the
organisation with good
customer service care skills at
all times.
 To ensure staff, visitors and
contractors sign in and out of
the facility.
 A positive attitude with the
willing to learn.
 Managing floats/petty cash
creating and updating
spreadsheets on databases.
 Recruitment and interviewing
Employment
Berry Employment Agency March 2016-To date
Domestic/Administration
 Same duties as below
Headstart Employment Jan 2016 – To date
Domestic/Care worker
 Managing the ordering of ward patients meals on the data base.
 Taking orders, serving food and drinks.
 Working closely with other wait staff and the kitchen to ensure the restaurant is
operated efficiently.
 Greeting customers and answering questions regarding the menu with good
customer service.

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Valerie Nelson
Plan Personnel Agency Dec 5015 – Feb 2016
Domestic work/ Company Liquidated.
 Working across London in a number of NHS and private hospitals.
 Stock taking.
 Placing and processing meal orders
 Working as part of a team on the various wards.
 Working in the restaurant
 Making sure my working environment and surroundings are continuously maintained
 Ensuring food temperature and all health and safety sheets were up to date.
BS Social Care Agency April 2014 – Sept 2015
Support Care Worker
 Working across London in a number of residential care settings.
 Classroom support with SEN
 Accompanying on trips and daily outings
 Building reports with students
 Support teaching staff with lesson planning
 Making sure the environments of the homes were up to standard.
 Writing weekly reports.
 Communicating with clients and staff
 Creating and updating spreadsheets when required and databases.
 Dealing with enquires, ordering stationery and keeping a filling system.
Ebonycare Residential Unit Dec 1989 - Feb 2014
Group residential care manager
 Ensuring smooth running of 2 young person’s residential units
 Managing staff, organising rotas to cover 24 hour shifts, holding staff meetings
and providing supervision
 Managing daily individual care plans
 Contributing with regular reviews and monthly reports
 Liaising with Social services and families
 Arranging placements for schools/colleges for clients
 Providing a safe environment ensuring consistency within boundaries
 Holding key worker sessions in-house and off site with activities
 Sensitive and discreet when supporting people with intimate and personal care.
 Confidence and resilience to handle complex behaviours that sometimes may be
deemed challenging.
 Designate some key responsibilities as agreed by the local authorities who will
include one-to-sessions with support staff, modelling good practice and financial
responsibilities.
 Ability to liaise with other functions, e.g., finance, and external agencies.
 Accurate and timely management of absences, overtime, contractor
timesheets/records as needed.

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Valerie Nelson
Barnet and Southgate College July2011- To date
Support worker (voluntary)
 Providing one-one support
 Working with vulnerable Children and Adults
 Building reports with students
 Writing weekly reports
 Communicating with clients and staff both face to face.
 Answering telephone and dealing with enquiries in a professional manner.
 Sort and distribute daily mail, if applicable.
 Supporting the project manager with HR, IT, filling, keeping records and
documents updated, travels arrangements, bookings.
Chatfield Lodge Jun 2008 – To date
Support worker
 Working with vulnerable adults within a psychiatric unit
 Providing one-one support
 Holding resident meetings with written and verbal reports.
 Assisting with daily living support needs
 Research and general admin tasks and preparation prior to meetings.
 Maintaining confidential records and files.
Nice Concepts Limited Dec 2008 – To date
Catering Assistant (voluntary)
 Serving customers
 Organising events
 Preparing meals
 Providing excellent customer service.
 Resolving difficult customer/vendor issues
Qualifications
 BTEC Customer Services L1 Aug 2014
 Management NVQ level 4
 Physical Intervention Level 2 Oct 2002
 British Sign Language and Deaf Awareness City & Guilds Mar 2002
 Caring for children and young people NVQ Level 3 Jun 2002
 LCC Secretarial Course 1982
Training
 Control of Substances Hazardous to Health Regulation May 2016
 Fire Safety Training Jan 2014
 First Aid Training Jan 2014
 Child Protection Training Jan 2014
 Anti-Bullying Training- Jan 2014
 Self-confidence and awareness building Jun 2014
Hobbies and Interests
I enjoy reading, watching documentaries, listening to positive music, going to the gym and
socialising with friends and family.
References available on request