1. Solo and Small Law Firm - COST RECOVERY ABA GP/SOLO MEMBERSHIP SURVEY RESULTS

4. Findings

5. ONLINE LEGAL RESEARCH SUBSCRIPTION SERVICES To which paid legal research services does your firm subscribe? n=582 2/3 of respondents subscribe to Westlaw or Lexis 66% 1/4 do not subscribe to OLR services

6. COST RECOVERY PRACTICED Does your firm attempt to recover online research related costs by billing all or part of it back to clients? n=417 1/2 of respondents attempt to recover all or part of their online legal research costs

7. Cost Recovery - Practiced

8. COST RECOVERY PRACTICED COST RECOVERY POLICY Which statement best describes your firm’s cost recovery policy for online research expenses? n=209 Base = those who attempt to recover online research costs Nearly 1/2 review costs on client by client basis, while 1/4 attempt to bill back all costs to clients

9. COST RECOVERY PRACTICED COMPONENTS INCLUDED IN COST RECOVERY What components of the legal research costs are included in your firm’s cost recovery efforts? n=194 Base = those who attempt to recover online research costs Most respondents include out of plan charges and document retrieval as part of their legal research costs. Legal Research Costs Included in Cost Recovery Efforts 54% Copying charges 69% Document retrieval such as dockets, briefs, or other court filings from an online service 81% Out of plan charges (usage outside your contract) 7% Other 17% Downloading 39% Printing charges 40% Online subscription charges

10. COST RECOVERY PRACTICED PERCENT OF CHARGES RECOVERED Overall, about what percentage of actual (Westlaw/LexisNexis) out of plan charges does your firm recover from clients? Overall, about what percentage of actual (Westlaw/LexisNexis) online subscription charges does your firm recover from clients? Mean : 62% Mean: 67% n=76 Base = those who attempt to recover online research costs and include online subscription charges in their cost recovery efforts n=156 Base = those who attempt to recover online research costs and include out of plan charges in their cost recovery efforts On average respondents recover about 2/3 of the online subscription charges or out of plan charges they bill to clients

11. COST RECOVERY PRACTICED PRIMARY LEADERSHIP FOR SETTING AND MANAGING COST RECOVERY POLICY Who at the firm is involved in setting and managing the policy for online cost recovery? n=210 Base = those who attempt to recover online research costs Partners are most commonly involved in setting and managing the policies around cost recovery .

12. COST RECOVERY PRACTICED FACTORS CONSIDERED FOR COST RECOVERY For each of the following statements, please indicate whether or not the factor was considered when setting your firm’s cost recovery policy. n=190 Base = those who attempt to recover online research costs Over 1/2 indicated that an attorney’s experience at other law firms was considered when setting their cost recovery policy 16% 62% 22% Bar associations’ or other legal organizations’ policy papers 17% 46% 37% Other Solo or small law firms’ cost recovery principles 11% 34% 55% Attorney’s experience working at other law firms 35% 52% 13% Other 19% 61% 20% Articles or white papers about cost recovery 21% 51% 28% ABA guidelines Don’t Know No Yes Considerations in Setting Firm’s Cost Recovery Policy

13. COST RECOVERY PRACTICED COST RECOVERY TOOLS Which of the following cost recovery tools or software are currently used at your firm for online legal research? n=190 Base = those who attempt to recover online research costs Tools developed in-house are the most commonly used cost recovery tools, 1/4 of respondents also use QuickView+ 14% 57% 29% Other tools developed in-house 21% 66% 13% Other 13% 87% - APS LookUp Precision 12% 74% 14% LexisNexis PowerInvoice 13% 62% 25% QuickView Plus (Westlaw) Don’t Know No Yes Cost Recovery Tools Currently Used

14. COST RECOVERY PRACTICED COST RECOVERY TREND OVER PAST 2 YEARS Compared to two years ago, would you say the percentage of online research costs recovered by your firm has increased, decreased or remained the same? n=189 Base = those who attempt to recover online research costs About 1/4 indicate an increase in costs recovered. Most firm’s recovery rate has remained the same over the last two years.

15. COST RECOVERY PRACTICED REQUESTED COST RECOVERY TOOLS Which of the following would help you with your cost recovery strategy and processes? (Firms that practice cost recovery n=171) Base = 200 Firms that do practice cost recovery would find ABA guiding principles, articles or white papers, and market research beneficial tools to help with their cost recovery strategy and processes.

16. Cost Recovery – NOT Practiced

17. COST RECOVERY NOT PRACTICED REASONS FOR NOT PRACTICING Thinking about the reasons your firm does not recover online legal research costs; indicate your level of agreement with the following statements. 1 – 5 scale where “1” means strongly disagree and “5” means strongly agree. n=197 Base = those who do not attempt to recover online research costs More than 1/2 respondents cite their firms do not recover online legal costs because it is tradition not to charge, or to maintain relationships with clients, or the time and cost for billing and tracking is not worth it.

18. COST RECOVERY NOT PRACTICED REASONS FOR NOT PRACTICING Thinking about the reasons your firm does not recover online legal research costs; indicate your level of agreement with the following statements. Please use a 1 – 5 scale where “1” means strongly disagree and “5” means strongly agree. n=197 Base = those who do not attempt to recover online research costs

19. COST RECOVERY NOT PRACTICED LIKELIHOOD TO START COST RECOVERY How likely is your firm to start recovering online legal research costs in the next two years? n=199 Base = those who do not attempt to recover online research costs Most Overhead SLF firms are not likely to shift to Recovery Model in next 2 years 15% are likely to start recovering costs.

20. COST RECOVERY NOT PRACTICED HELPFUL COST RECOVERY TOOLS Which of the following would help you with your cost recovery strategy and processes? (Firms that do not practice cost recovery n=29) Base = 200 Firms that do not practice cost recovery would find ABA guiding principles, articles or white papers, and market research beneficial tools to help with their cost recovery strategy and processes.