emotions moods
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emotions moods
- 2. WHAT IS EMOTION ? • is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. It can be divided into ability EI and trait EI. • Criticisms have centered on whether EI is a real intelligence and whether it has incremental validity over IQ .
- 5. Happiness Happiness is a positive emotion. It is an expression of pleasure, contentment, good- luck or good fortune.
- 6. Surprise An expression used when something unexpected or sudden occurs. POSITIVE
- 7. Disgust Disgust is a strong feeling of dislike. Negative.
- 8. Fear A feeling that something dreadful or dangerous is about to happen. Negative
- 9. Anger Anger is a strong feeling of annoyance and displeasure. Negative
- 13. Gender and Emotions • Women – Can show greater emotional expression – Experience emotions more intensely – Display emotions more frequently – Are more comfortable in expressing emotions – Are better at reading others’ emotions • Men – Showing emotions is inconsistent with the male image – Are less able to read and to identify with others’ emotions – Have less need to seek social approval by showing positive emotions
- 14. Emotional Labor • A situation in which an employee expresses organizationally desired emotions during interpersonal transactions. • Emotional dissonance—Inconsistencies between the emotions we feel and the emotions we project.
- 15. WHAT IS EMOTIONAL INTELLIGENCE? • Emotional intelligence (EQ) is the ability to IDENTIFY, UNDERSTAND, and MANAGE EMOTIONS in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
- 16. Emotional Intelligence Consists Of Four Attributes • Self-awareness – You recognize your own emotions and how they affect your thoughts and behavior, know your strengths and weaknesses, and have self- confidence. • Self-management – You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative, follow through on commitments, and adapt to changing circumstances.
- 17. • Social awareness – You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization. • Relationship management – You know how to develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.
- 18. Emotional Intelligence Will Affects 1. Your performance at work 2. Your physical health 3. Your mental health 4. Your relationships
- 19. OB Applications of Emotions and Moods • Emotions and Selection – Emotions affect employee effectiveness. • Decision Making – Emotions are an important part of the decision-making process in organizations. • Creativity – Positive mood increases creativity. • Motivation – Emotional commitment to work and high motivation are strongly linked.
- 20. OB Applications of Emotions and Moods • Leadership – Emotions are important to acceptance of messages from organizational leaders. • Interpersonal Conflict – Conflict in the workplace and individual emotions are strongly intertwined. • Negotiation – Emotions can impair negotiations. • Customer Services – Emotions affect service quality delivered to customers which, in turn, affects customer relationships.