A complex process that can be described in simplified terms by a Sender and a Receiver who exchange messages containing ideas and feelings, mixed together.

1. INTERPERSONAL
COMMUNICATION

2. A complex process that can be
described in simplified terms by a
Sender and a Receiver who
exchange messages containing
ideas and feelings, mixed together.
DEFINITION

3. 1. Telecommunications
2. Third party
3. Face to face communication
4. Gesture communication
5. Written communication
FIVE METHODS OF COMMUNICATING

4. 1. Linear model
2. Interactive model
3. Transactional model
MODELS OF INTERPERSONAL
COMMUNICATION

5. 1. Most basic form of communication
2. One way communication
3. Encoding
4. Decoding
5. No feedback
LINEAR MODEL

6. 1. Flow of info is both ways
2. Intervals between reply
3. Field of experience
INTERACTIVE MODEL

7. 1. Senders and receivers at same time
2. Facial expressions
3. Verbal Feedback
4. All parties involved
TRANSACTIONAL MODEL

8. SOME STRATEGIES FOR MEN DEALING WITH
WOMEN IN BUSINESS
1. Remember to use polite relationships markers such as
“ma’am” whenever terms like “sir” or “boss” are
commonly used with men,
2. Don’t monopolize conversations, interrupt, or speak
“for” a woman who is standing right there.
3. Don’t call women by patronizing relationship names
such as “missy”, “lady” or “mom”.
4. Avoid direct, “barking” vocal tones.
5. Give non-verbal “I’m listening” signals such as head
nods, eye contact and the occasional “mm-hmm”

9. 1. Speak up; don’t allow yourself to be interrupted
because you are waiting for others to give up space in
the conversation.
2. Avoid tag endings and vocal inflections, which convey
uncertainty or indecisiveness.
3. Don’t take male comments like “” as relationship
information.
4. Be aware of relationship, personal, and narrative forms
of knowledge; use them judiciously with a male
audience.
SOME STRATEGIES FOR WOMEN DEALING
WITH MEN IN BUSINESS

10. BENEFITS
1. Talking with coworkers
2. Giving or responding to A compliment
3. Communicating through instant messaging
4. Maintaining and repairing relationships
5. Breaking off relationships
6. Applying for A job
7. Giving directions
8. Persuading A supervisor

11.  Start with self awareness
 Always keep the other person in mind
 If your wrong, admit it
 Gather the facts
 Practice a calm approach/tone
 Listen as much as you speak
 Don’t expect anything
 Never criticize
 Save your anger
STEPS TO IMPROVE INTERPERSONAL
COMMUNICATION

12. THE EFFECTS OF INTERPERSONAL
COMMUNICATION

13. MANAGEMENT
Both employees and customers can become confused or
irritated by managers' poor interpersonal skills.
Interpersonal skills are important to managers charged with
building workplace trust and cooperation from staff
members who are collectively accountable for furthering
business goals. Imprecise and rash business
communication frequently results in wasted time because of
the need to revisit matters that were not properly
communicated.

14. Business leaders and sales professionals both have
sales-intensive roles within a business organization that
include communicating with customers, clients,
employees, colleagues and other stakeholders. A
communication maxim to remember for those in sales is
that if communication can fail, it will fail. Also, if a
message can be understood in different ways, it will be
understood in the way that causes the most harm. Poor
communication skills can have an adverse impact on an
organization's bottom line.
SALES

15. CONFLICT RESOLUTION
Unfortunately, employees will not always be able
to avoid conflicts or timely resolve a
misunderstanding or problem in the workplace.
In these cases, interpersonal communication is
used to help employees harness the personal
and social skills necessary for conflict resolution.
Interpersonal communication is a key
component of conflict management in
organizations where communication strategies
are employed to diffuse stressful environments
and hostile situations.

17. A3060191310
1
Ms Deeksha Chopra
A3060191310
2
Mr Kunal Kumar Tapadia
A3060191310
3
Mr Varun Kuhad