Personal Information
Organización/Lugar de trabajo
Washington D.C. Metro Area United States
Ocupación
Contact Center Data Science & Customer Analytics Professional
Sector
Technology / Software / Internet
Sitio web
http://www.voziq.com
Acerca de
Results driven professional with six-sigma black belt and 20+ years of consistent record in developing innovative solutions and leading complex projects with multi-million dollar ROI. Extensive experience in assessing business and IT needs, developing strategic solutions to drive revenue, operational efficiency and customer satisfaction using continuous improvement/six sigma approaches. Skilled communicator, and program director; able to direct multiple tasks effectively and establish key relationships with customers and partners in both pre & post sales to accomplish desired goals.
Ph.D. in Information Technology, with a focus on business-oriented performance improvement. Published aut...
Etiquetas
speech analytics
consumption gap
closing software consuption gap through services
value realization score cards
software business consulting
contact center performance improvement
unstructured data analytics
performance improvement
contact center solutions
voice of customer
interaction analytics
speech analytics roi
Ver más
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Personal Information
Organización/Lugar de trabajo
Washington D.C. Metro Area United States
Ocupación
Contact Center Data Science & Customer Analytics Professional
Sector
Technology / Software / Internet
Sitio web
http://www.voziq.com
Acerca de
Results driven professional with six-sigma black belt and 20+ years of consistent record in developing innovative solutions and leading complex projects with multi-million dollar ROI. Extensive experience in assessing business and IT needs, developing strategic solutions to drive revenue, operational efficiency and customer satisfaction using continuous improvement/six sigma approaches. Skilled communicator, and program director; able to direct multiple tasks effectively and establish key relationships with customers and partners in both pre & post sales to accomplish desired goals.
Ph.D. in Information Technology, with a focus on business-oriented performance improvement. Published aut...
Etiquetas
speech analytics
consumption gap
closing software consuption gap through services
value realization score cards
software business consulting
contact center performance improvement
unstructured data analytics
performance improvement
contact center solutions
voice of customer
interaction analytics
speech analytics roi
Ver más