1. Introduction to Operations Management 1 C H A P T E R

3. Simplified Organizational Chart Page

4. Information Flows Page

5. Information Flows To & From Operations Page

6. The Role of OM in the Business Page

7. Value Added Defined Page Inputs in $$ Transformation Process Outputs in $$$ Value Added by Process

9. Service-Manufacturing Continuum Page

11. Example Page

22. Operations Strategy & Competitiveness 2 C H A P T E R

26. Putting it all Together Page Business Strategy: Defined long-range plan for the company Environmental Scanning: Monitoring the business environment for market trends, threats, and opportunities Mission: Statement that defines What our business is; Who our clients are; and How our values define our business Core Competencies: Our unique strengths that help us win in the marketplace

28. Translate Priorities into Design Page Business Strategy Operations Strategy: Based on Competitive Priorities Design of Operations: Structure & Infrastructure

34. Understand Tradeoffs Example: Made-to-Order Pizza Page Fresh, Natural Ingredients Toppings & Crust Choice Slow to Cook Expensive Ingredients Low Volume Ovens QUALITY QUALITY & DESIGN FLEXIBILITY VOLUME FLEXIBILITY TIME COST

36. Productivity Page

43. Product Design & Process Selection 3 C H A P T E R

52. Break-Even Analysis Page

57. DFM Example Page

59. Product Life Cycle Page

61. Sequential Design Page

62. Concurrent Engineering Page

65. Intermittent versus Continuous Page

69. Continuum of Process Types Page

73. Example Page

75. Supply Chain Management 4 C H A P T E R

77. Components of a Typical Supply Chain Page External Suppliers Internal Functions External Distributors INFORMATION

78. A Basic Supply Chain Page

80. Page Supply Chain for Milk Products

86. Typical Information Flow Page

94. Breakeven Analysis Page

104. Total Quality Management 5 C H A P T E R

109. Changing Focus of Quality Management Page

116. Costs of Quality Page

118. Plan-Do-Study-Act Cycle (PDSA) Page

121. Comparing “Voices” Page Voice of the Customer Voice of the Engineer Customer-based Benchmarks

123. Setting Specifications Page Trade-offs Targets Technical Benchmarks

133. MBNQA Criteria Page

139. Statistical Quality Control 6 C H A P T E R

142. The Normal Distribution Page

144. Impact of Standard Deviation Page

145. Skewed Distributions (One Form of Non-Normal Distribution) Page

150. x-Bar Computations Page

153. 2 nd Method Using R-bar Page

154. Control Chart Factors Page

155. Example Page Time 1 Time 2 Time 3 Observation 1 15.8 16.1 16.0 Observation 2 16.0 16.0 15.9 Observation 3 15.8 15.8 15.9 Observation 4 15.9 15.9 15.8 Sample means 15.875 15.975 15.9 Sample ranges 0.2 0.3 0.2

156. Computations Page

157. Example x-bar Chart Page

158. R-chart Computations (Use D3 & D4 Factors: Table 6-1) Page

159. Example R-chart Page

169. 3-Sigma versus 6-Sigma Page

170. Just-In-Time Systems 7 C H A P T E R

178. Visibility Page

180. Three Elements of JIT Page

182. Pull Production & Kanbans Page

185. Uniform Plant Loading Page

188. Job Shop Layout Page

189. Cellular Manufacturing Page

197. Forecasting 8 C H A P T E R

202. Types of Qualitative Models Page

205. Patterns in Time Series Data Page

214. Linear Regression Page