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The self-publishing evolution: the Lulu.com case


                                               The Network, the Community
                                               and the Self-Creativity
                                               Over the Print on Demand,
                                               more than the User Generated Content




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                The Lulu.com project

                                           Lulu.com is a marketplace where “authors” -
                                           individuals, companies and groups – can publish
                                           and sell a variety of digital content including
                                           books, music, video, software, calendars,
                                           photos and artwork.


                                          > PoD = Printon Demand technology
                                          > Self-Publishing Industry




Università   Master          Digital
della        of Science in   Marketing
                                           ©2006 by
Svizzera     Communication
                                           Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                The Lulu.com philosophy
                                 Founded by Bob         Young (Linux Red Hat) 2002
                                          > Open Source Philosophy
                                          >“Lulu” : “remarkable person, object or idea”
                                          > Author in control of his digital contents
                                                       (creation > pricing > royalties)

                                          The phenomenon
                                          > 100,000 new titles in the last
                                                                         6 months
                                          > 2,000 new titles added each week
                                          > 110,000 items sold last month


Università   Master          Digital
della        of Science in   Marketing
                                            ©2006 by
Svizzera     Communication
                                            Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                1. The Self-publishing phenomenon


                                          A ‘Long-Tail’ Technology
                                          - moderately popular publications,
                                          often very difficult
                                                            to get hold of,
                                          given that demand is too low for it
                                          to be profitable




                                           PoD change Self-publishing


Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                1. The Self-publishing phenomenon

                                                   PoD change Self-publishing
                                          How

                                          > No unsold products > low costs
                                                                                                   stock)
                                          > Reduce inventories and storage expenses (no
                                          > quicker and cheaper technical set-up
                                          > print out-of-stock titles in small
                                          > quickly reprint (inventory runs low/exceeds forecasts)
                                          > test-market > short-runs (look like final product - galleys)
                                          > economically fulfil (niche markets)
                                              pre-publish advantage (less than 1,500 units)
                                          >


Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                1. The Self-publishing phenomenon

                                          Print-On-Demand companies are often
                                          considered as vanity publishers.

                                          That means you                 pay them to publish your book.

                                          Drawbacks
                                           > no bookstore distribution
                                           > shoddy product
                                           > large setup fees for small print runs
                                           > no marketing or distributing support



Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                1. The Self-publishing phenomenon

                                           Competitors & Benchmarking




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                1. The Self-publishing phenomenon
                                                                               “Lulus”
                                           Segmentation – the
                                            > Authorpreneurs
                                            > Extrovert individualists/entertainers
                                            > The Experts
                                            > Community Seekers
                                            > Families

                                           How Lulu.com reach Lulus?
                                            > intermediary rule
                                            > important asset = community


Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                1. The Self-publishing phenomenon

                                          The double side of Positioning


                                          The link between company positioning

                                          and positioning one’s                     Creativity on the web is:

                                              value of the community
                                          The
                                          based on the network




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model


                                                                    Marketplace - “browse”
                                                                >

                                                                    where buyers can see the shelves

                                                                    Self-Publishing - “publish”
                                                                >

                                                                    where “authors” can manage creativity


                                                                    Services - tools for the business
                                                                >


                                                                    Community - the soul of the network
                                                                >




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model - “browse”
                                          The marketplace as other online bookshops
                                          is organized In five categories:
                                          books, calendars, images, music and audio, video.


                                                                                  > Best sellers (top 100)
                                                                                  > File of product
                                                                                  > Rating of the product
                                                                                  > Comments on the author
                                                                                  > Link to author’s store front



Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model - “publish”
                                                                                 > The core of the model
                                                                                 > Totally free

                                                                                   Steps
                                                                               1. Information (product & author)
                                                                               2. Content Upload
                                                                               3. Binding & colors
                                                                               4. Cover art
                                                                               5. Pricing & finishing



Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model - “services”



                                                  Free ….
                                    Write a Press Release <
                                      Set up “Storefront” <
                  Collateral (Lulu.com material) <
                   Visiting Marketing Central (!) <




Università   Master          Digital
della        of Science in   Marketing
                                               ©2006 by
Svizzera     Communication
                                               Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model - “services”



                                                              …& fee
                                Author marketing kits <
                               Pre-publishing services <
                                            Graphic Services <
                                          Publishing Services <
                   Mktg and publicity Services <
                               Providers by Countries <

Università   Master          Digital
della        of Science in   Marketing
                                                   ©2006 by
Svizzera     Communication
                                                   Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model - “community”
                                           The Soul of the network


                                                                                  > Forum & Blog
                                                                                  > Newsletter “LuluCreators”
                                                                                  > LuluRadio – LuluTv (podcast)
                                                                                  > LuluTeam
                                                                                     (leaders, promoters and testers)



                                           “the world’s fastest-growing provider
                                           of print-on-demand books”
Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                2. The Lulu.com model - “help”
                                           Increasing the Publics’ learning process


                                                                                  > Getting started
                                                                                  > Product cost calculator
                                                                                  > LiveHelp


                                                                                  > LuluWorkshop




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                3. Building the authors networks


                                             Costs & Benefits

                                Mktg & promotion <                  > High Usability
                        Only upload technical time <                > “Vanity fair” - protagonist
                        Content developing efforts <                > Knowledge Sharing
                          Risk for quality delivered <              > Niche Content
                                     Needs of trust <               > Community Relationship




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                3. Building the authors networks




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                3. Building the authors networks
                                          The generated value for the “Lulus”




                                                                                                   The success:
                                                                                                   is on the value of his
                                                                                                   network and community


Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                3. Building the authors networks
                                          The neo-publisher experience



                                           > Easy to use (Usability policy)
                                           > High involvement to discover the web service
                                           > Familiar atmosphere – testimonials “one like you”
                                           > Not sophisticated, but a Lab “open source” style
                                           > habit for experiment user creativity
                                           > Community content quality control




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                3. Building the authors networks




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The Network, the Community and the Self-Creativity



                                Conclusions

                                 > More straightforward     concept about:
                                          Servicies offered / Prices
                                 > Find out the way of differentiation:
                                          Eg. Focus on that is tha main asset = community


                                 > “Lulu.com” - the website
                                          easily recognizable that is designed by engineers
                                          Therefore there needs look                        & feel design.

Università   Master          Digital
della        of Science in   Marketing
                                             ©2006 by
Svizzera     Communication
                                             Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07
The self-publishing evolution: the Lulu.com case

                                          The Network, the Community
                                            and the Self-Creativity
                                          Over the Print on Demand,
                                                more than the User Generated Content


                                          Thanks for your attention.




Università   Master          Digital
della        of Science in   Marketing
                                          ©2006 by
Svizzera     Communication
                                          Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli
Italiana     and Economics   SI 2006-07

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The Network, the Community and the Self-Creativity

  • 1. The self-publishing evolution: the Lulu.com case The Network, the Community and the Self-Creativity Over the Print on Demand, more than the User Generated Content Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 2. The Network, the Community and the Self-Creativity The Lulu.com project Lulu.com is a marketplace where “authors” - individuals, companies and groups – can publish and sell a variety of digital content including books, music, video, software, calendars, photos and artwork. > PoD = Printon Demand technology > Self-Publishing Industry Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 3. The Network, the Community and the Self-Creativity The Lulu.com philosophy Founded by Bob Young (Linux Red Hat) 2002 > Open Source Philosophy >“Lulu” : “remarkable person, object or idea” > Author in control of his digital contents (creation > pricing > royalties) The phenomenon > 100,000 new titles in the last 6 months > 2,000 new titles added each week > 110,000 items sold last month Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 4. The Network, the Community and the Self-Creativity 1. The Self-publishing phenomenon A ‘Long-Tail’ Technology - moderately popular publications, often very difficult to get hold of, given that demand is too low for it to be profitable PoD change Self-publishing Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 5. The Network, the Community and the Self-Creativity 1. The Self-publishing phenomenon PoD change Self-publishing How > No unsold products > low costs stock) > Reduce inventories and storage expenses (no > quicker and cheaper technical set-up > print out-of-stock titles in small > quickly reprint (inventory runs low/exceeds forecasts) > test-market > short-runs (look like final product - galleys) > economically fulfil (niche markets) pre-publish advantage (less than 1,500 units) > Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 6. The Network, the Community and the Self-Creativity 1. The Self-publishing phenomenon Print-On-Demand companies are often considered as vanity publishers. That means you pay them to publish your book. Drawbacks > no bookstore distribution > shoddy product > large setup fees for small print runs > no marketing or distributing support Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 7. The Network, the Community and the Self-Creativity 1. The Self-publishing phenomenon Competitors & Benchmarking Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 8. The Network, the Community and the Self-Creativity 1. The Self-publishing phenomenon “Lulus” Segmentation – the > Authorpreneurs > Extrovert individualists/entertainers > The Experts > Community Seekers > Families How Lulu.com reach Lulus? > intermediary rule > important asset = community Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 9. The Network, the Community and the Self-Creativity 1. The Self-publishing phenomenon The double side of Positioning The link between company positioning and positioning one’s Creativity on the web is: value of the community The based on the network Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 10. The Network, the Community and the Self-Creativity 2. The Lulu.com model Marketplace - “browse” > where buyers can see the shelves Self-Publishing - “publish” > where “authors” can manage creativity Services - tools for the business > Community - the soul of the network > Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 11. The Network, the Community and the Self-Creativity 2. The Lulu.com model - “browse” The marketplace as other online bookshops is organized In five categories: books, calendars, images, music and audio, video. > Best sellers (top 100) > File of product > Rating of the product > Comments on the author > Link to author’s store front Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 12. The Network, the Community and the Self-Creativity 2. The Lulu.com model - “publish” > The core of the model > Totally free Steps 1. Information (product & author) 2. Content Upload 3. Binding & colors 4. Cover art 5. Pricing & finishing Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 13. The Network, the Community and the Self-Creativity 2. The Lulu.com model - “services” Free …. Write a Press Release < Set up “Storefront” < Collateral (Lulu.com material) < Visiting Marketing Central (!) < Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 14. The Network, the Community and the Self-Creativity 2. The Lulu.com model - “services” …& fee Author marketing kits < Pre-publishing services < Graphic Services < Publishing Services < Mktg and publicity Services < Providers by Countries < Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 15. The Network, the Community and the Self-Creativity 2. The Lulu.com model - “community” The Soul of the network > Forum & Blog > Newsletter “LuluCreators” > LuluRadio – LuluTv (podcast) > LuluTeam (leaders, promoters and testers) “the world’s fastest-growing provider of print-on-demand books” Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 16. The Network, the Community and the Self-Creativity 2. The Lulu.com model - “help” Increasing the Publics’ learning process > Getting started > Product cost calculator > LiveHelp > LuluWorkshop Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 17. The Network, the Community and the Self-Creativity 3. Building the authors networks Costs & Benefits Mktg & promotion < > High Usability Only upload technical time < > “Vanity fair” - protagonist Content developing efforts < > Knowledge Sharing Risk for quality delivered < > Niche Content Needs of trust < > Community Relationship Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 18. The Network, the Community and the Self-Creativity 3. Building the authors networks Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 19. The Network, the Community and the Self-Creativity 3. Building the authors networks The generated value for the “Lulus” The success: is on the value of his network and community Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 20. The Network, the Community and the Self-Creativity 3. Building the authors networks The neo-publisher experience > Easy to use (Usability policy) > High involvement to discover the web service > Familiar atmosphere – testimonials “one like you” > Not sophisticated, but a Lab “open source” style > habit for experiment user creativity > Community content quality control Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 21. The Network, the Community and the Self-Creativity 3. Building the authors networks Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 22. The Network, the Community and the Self-Creativity Conclusions > More straightforward concept about: Servicies offered / Prices > Find out the way of differentiation: Eg. Focus on that is tha main asset = community > “Lulu.com” - the website easily recognizable that is designed by engineers Therefore there needs look & feel design. Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07
  • 23. The self-publishing evolution: the Lulu.com case The Network, the Community and the Self-Creativity Over the Print on Demand, more than the User Generated Content Thanks for your attention. Università Master Digital della of Science in Marketing ©2006 by Svizzera Communication Vincenzo Cammarata, Veronika Kurucz, Elisa Vinciarelli Italiana and Economics SI 2006-07