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HOW TO WRITE GOOD 
NICE + TIDY FOR THE INTERWEBS 
… I'M SERIOUS 
@visakanv
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s informal and friendly, but not too 
familiar. You want to avoid being stilted or too formal, but 
you don’t want to risk sounding falsely jovial or 
patronizing. Remember that users are likely to read the 
text in your UI many times, and what might seem clever at 
first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant or unnecessary words. When your UI text is 
short and direct, users can absorb it quickly and easily. 
Identify the most important information, express it 
concisely, and display it prominently so that people don’t 
have to read too many words to find what they’re looking 
for or to figure out what to do next."
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s informal and friendly, but not too 
familiar. You want to avoid being stilted or too formal, but 
you don’t want to risk sounding falsely jovial or 
patronizing. Remember that users are likely to read the 
text in your UI many times, and what might seem clever at 
first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant or unnecessary words. When your UI text is 
short and direct, users can absorb it quickly and easily. 
Identify the most important information, express it 
concisely, and display it prominently so that people don’t 
have to read too many words to find what they’re looking 
for or to figure out what to do next."
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s informal and friendly, but not too 
familiar. You want to avoid being stilted or too formal, but 
you don’t want to risk sounding falsely jovial or 
patronizing. Remember that users are likely to read the 
text in your UI many times, and what might seem clever at 
first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant or unnecessary words. When your UI text is 
short and direct, users can absorb it quickly and easily. 
Identify the most important information, express it 
concisely, and display it prominently so that people don’t 
have to read too many words to find what they’re looking 
for or to figure out what to do next." 
Good advice… 
what if you 
applied it to itself?
ayyyyy. 
caramba. 
so many 
redundant words 
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s informal and friendly, but not too 
familiar. You want to avoid being stilted or too formal, but 
you don’t want to risk sounding falsely jovial or 
patronizing. Remember that users are likely to read the 
text in your UI many times, and what might seem clever at 
first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant or unnecessary words. When your UI text is 
short and direct, users can absorb it quickly and easily. 
Identify the most important information, express it 
concisely, and display it prominently so that people don’t 
have to read too many words to find what they’re looking 
for or to figure out what to do next."
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s informal and friendly, but not too 
familiar. You want to avoid being stilted or too formal, but 
you don’t want to risk sounding falsely jovial or 
patronizing. Remember that users are likely to read the 
text in your UI many times, and what might seem clever at 
first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant or unnecessary words. When your UI text is 
short and direct, users can absorb it quickly and easily. 
Identify the most important information, express it 
concisely, and display it prominently so that people don’t 
have to read too many words to find what they’re looking 
for or to figure out what to do next." 
let's kill some.
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s friendly, but not too familiar. You want to 
avoid being too formal, but you don’t want to risk 
sounding fake or patronizing. Remember that users are 
likely to read the text in your UI many times, and what 
might seem clever at first can become irritating when 
repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
that's better.
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s friendly, but not too familiar. You want to 
avoid being too formal, but you don’t want to risk 
sounding fake or patronizing. Remember that users are 
likely to read the text in your UI many times, and what 
might seem clever at first can become irritating when 
repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
so many commas… 
let's kill some too!
Talk To Your User Like You're A Newspaper Editor 
Use a tone that’s friendly, but not too familiar. You want to 
avoid being too formal, but you don’t want to risk 
sounding fake or patronizing. Remember that users are 
likely to read the text in your UI many times, and what 
might seem clever at first can become irritating when 
repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
so many commas… 
let's kill some too! 
also, repeated point
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember that users are 
likely to read the text in your UI many times, and what 
might seem clever at first can become irritating when 
repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
ahh.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember that users are 
likely to read the text in your UI many times, and what 
might seem clever at first can become irritating when 
repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
minor gripe: 
"are likely to" 
is such an 
'ugly' phrase… 
(by ugly I mean 
it brings up 
complexity that 
is irrelevant to 
the point being 
made.)
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember that users will 
read the text in your UI many times, and what might seem 
clever at first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember that users will 
read the text in your UI many times, and what might seem 
clever at first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
many 
times… 
when 
repeated
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
better.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. When your UI text is direct, users can 
absorb it quickly. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
Unnecessary 
complexity alert! 
1: When you X, 
users can Y. 
2: Do X, so that 
people don't have 
to not-Y. 
Two things saying 
the same thing, 
differently. 
Let's kill one.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
Better.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. Identify the most important information, 
express it concisely, and display it prominently so that 
people don’t have to read too many words to find what 
they’re looking for. 
"Don't have to X to do Y..." 
Ew, negatives suck. Flip it.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. Identify the most important information, 
express it concisely, and display it prominently so that 
people can quickly find what they need. 
sweet.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. Identify the most important information, 
express it concisely, and display it prominently so that 
people can quickly find what they need. 
Always make it personal.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. Identify the most important information, 
express it concisely, and display it prominently so that 
your users can quickly find what they need. 
nice.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
"Think like a newspaper editor, and watch out for 
redundant words. Identify the most important information, 
express it concisely, and display it prominently so that 
your users can quickly find what they need. 
could we put some blood 
and guts into this?
excellent. 
(maybe we could do a 
featured image with a butcher-editor) 
Talk To Your User Like You're A Newspaper Editor 
“Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
Be merciless with words, like a newspaper editor. Identify 
the most important information, express it concisely, and 
display it prominently so that your users can quickly find 
what they need.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
Be merciless with words, like a newspaper editor. Identify 
the most important information, express it concisely, and 
display it prominently so that your users can quickly find 
what they need. 
can we compress it?
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
Be merciless with words, like a newspaper editor. Identify 
critical information, express it concisely, and display it 
prominently so that your users can quickly find what they 
need. 
yes we can!
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
Be merciless with words, like a newspaper editor. Identify 
critical information, express it concisely, and display it 
prominently so that your users can quickly find what they 
need. 
ahhh.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what seems 
clever at first can be irritating when read for the 
umpteenth time. 
Be merciless with words, like a newspaper editor. Identify 
critical information, express it concisely, and display it 
prominently so that your users can quickly find what they 
need. 
BOLD THE DIRECTIVES 
it makes things more 
scan-friendly
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. Remember, what 
seems clever at first can be irritating when read for the 
umpteenth time. 
Be merciless with words like a newspaper editor. 
Identify critical information, express it concisely, and 
display it prominently so that your readers can quickly find 
what they need. 
you see? 
let's try some spacing
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. 
Remember, what seems clever at first can be irritating 
when read for the umpteenth time. 
Be merciless with words like a newspaper editor. 
Identify critical information, express it concisely, and 
display it prominently so that your readers can quickly find 
what they need. I ship it. 
And now for the coup de 
grâce...
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. 
Remember, what seems clever at first can be irritating 
when read for the umpteenth time. 
Be merciless with words like a newspaper editor. 
Identify critical information, express it concisely, and 
display it prominently so that your readers can quickly find 
what they need. 
A LIST
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. 
Remember, what seems clever at first can be irritating 
when read for the umpteenth time. 
Be merciless with words like a newspaper editor. 
1. Identify critical information 
2. Express it concisely 
3. Display it prominently 
… so that your readers can quickly find what they need. 
boom.
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. 
Remember, what seems clever at first can be irritating 
when read for the umpteenth time. 
Be merciless with words like a newspaper editor. 
1. Identify critical information 
2. Express it concisely 
3. Display it prominently 
… so that your readers can quickly find what they need.
Let's see how far we've come
Talk To Your User Like You're A Newspaper Editor 
Be friendly but not patronizing. 
Remember, what seems clever at first can be irritating 
when read for the umpteenth time. 
Be merciless with words, like a newspaper editor. 
1. Identify critical information 
2. Express it concisely 
3. Display it prominently 
… so that your readers can quickly find what they need. 
Talk To Your User Like You're A Newspaper Editor 
“Use a tone that’s informal and friendly, but not too 
familiar. You want to avoid being stilted or too formal, but 
you don’t want to risk sounding falsely jovial or 
patronizing. Remember that users are likely to read the 
text in your UI many times, and what might seem clever at 
first can become irritating when repeated. 
"Think like a newspaper editor, and watch out for 
redundant or unnecessary words. When your UI text is 
short and direct, users can absorb it quickly and easily. 
Identify the most important information, express it 
concisely, and display it prominently so that people don’t 
have to read too many words to find what they’re looking 
for or to figure out what to do next."
feel the difference?
Recap: 
- kill redundant words 
- kill commas & long sentences 
- kill repeated points 
- kill unnecessarily complex phrases 
- kill negatives 
- kill anything non-essential, really
Recap 
- Identify and bold the primary directive(s) 
- Do This -> Achieve That 
- Kill The Dragon To Get The Treasure 
- Journey To The West To Acquire Sutras 
- Install ReferralCandy To Acquire More Customers 
- Multi-step process? Make it a list 
- Multiple items in a set? Make it a list
But wait, there's more… 
- All of this is just straightforward editing within 
a preselected context. 
- Choosing the right context to begin with is 
the bigger challenge. 
- ... 
- ...I'll write about that another time.

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Visa editing-process

  • 1. HOW TO WRITE GOOD NICE + TIDY FOR THE INTERWEBS … I'M SERIOUS @visakanv
  • 2.
  • 3. Talk To Your User Like You're A Newspaper Editor Use a tone that’s informal and friendly, but not too familiar. You want to avoid being stilted or too formal, but you don’t want to risk sounding falsely jovial or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant or unnecessary words. When your UI text is short and direct, users can absorb it quickly and easily. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for or to figure out what to do next."
  • 4. Talk To Your User Like You're A Newspaper Editor Use a tone that’s informal and friendly, but not too familiar. You want to avoid being stilted or too formal, but you don’t want to risk sounding falsely jovial or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant or unnecessary words. When your UI text is short and direct, users can absorb it quickly and easily. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for or to figure out what to do next."
  • 5. Talk To Your User Like You're A Newspaper Editor Use a tone that’s informal and friendly, but not too familiar. You want to avoid being stilted or too formal, but you don’t want to risk sounding falsely jovial or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant or unnecessary words. When your UI text is short and direct, users can absorb it quickly and easily. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for or to figure out what to do next." Good advice… what if you applied it to itself?
  • 6. ayyyyy. caramba. so many redundant words Talk To Your User Like You're A Newspaper Editor Use a tone that’s informal and friendly, but not too familiar. You want to avoid being stilted or too formal, but you don’t want to risk sounding falsely jovial or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant or unnecessary words. When your UI text is short and direct, users can absorb it quickly and easily. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for or to figure out what to do next."
  • 7. Talk To Your User Like You're A Newspaper Editor Use a tone that’s informal and friendly, but not too familiar. You want to avoid being stilted or too formal, but you don’t want to risk sounding falsely jovial or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant or unnecessary words. When your UI text is short and direct, users can absorb it quickly and easily. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for or to figure out what to do next." let's kill some.
  • 8. Talk To Your User Like You're A Newspaper Editor Use a tone that’s friendly, but not too familiar. You want to avoid being too formal, but you don’t want to risk sounding fake or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. that's better.
  • 9. Talk To Your User Like You're A Newspaper Editor Use a tone that’s friendly, but not too familiar. You want to avoid being too formal, but you don’t want to risk sounding fake or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. so many commas… let's kill some too!
  • 10. Talk To Your User Like You're A Newspaper Editor Use a tone that’s friendly, but not too familiar. You want to avoid being too formal, but you don’t want to risk sounding fake or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. so many commas… let's kill some too! also, repeated point
  • 11. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. ahh.
  • 12. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. minor gripe: "are likely to" is such an 'ugly' phrase… (by ugly I mean it brings up complexity that is irrelevant to the point being made.)
  • 13. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember that users will read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for.
  • 14. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember that users will read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. many times… when repeated
  • 15. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. better.
  • 16. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. When your UI text is direct, users can absorb it quickly. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. Unnecessary complexity alert! 1: When you X, users can Y. 2: Do X, so that people don't have to not-Y. Two things saying the same thing, differently. Let's kill one.
  • 17. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. Better.
  • 18. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for. "Don't have to X to do Y..." Ew, negatives suck. Flip it.
  • 19. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. Identify the most important information, express it concisely, and display it prominently so that people can quickly find what they need. sweet.
  • 20. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. Identify the most important information, express it concisely, and display it prominently so that people can quickly find what they need. Always make it personal.
  • 21. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. Identify the most important information, express it concisely, and display it prominently so that your users can quickly find what they need. nice.
  • 22. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. "Think like a newspaper editor, and watch out for redundant words. Identify the most important information, express it concisely, and display it prominently so that your users can quickly find what they need. could we put some blood and guts into this?
  • 23. excellent. (maybe we could do a featured image with a butcher-editor) Talk To Your User Like You're A Newspaper Editor “Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words, like a newspaper editor. Identify the most important information, express it concisely, and display it prominently so that your users can quickly find what they need.
  • 24. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words, like a newspaper editor. Identify the most important information, express it concisely, and display it prominently so that your users can quickly find what they need. can we compress it?
  • 25. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words, like a newspaper editor. Identify critical information, express it concisely, and display it prominently so that your users can quickly find what they need. yes we can!
  • 26. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words, like a newspaper editor. Identify critical information, express it concisely, and display it prominently so that your users can quickly find what they need. ahhh.
  • 27. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words, like a newspaper editor. Identify critical information, express it concisely, and display it prominently so that your users can quickly find what they need. BOLD THE DIRECTIVES it makes things more scan-friendly
  • 28. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words like a newspaper editor. Identify critical information, express it concisely, and display it prominently so that your readers can quickly find what they need. you see? let's try some spacing
  • 29. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words like a newspaper editor. Identify critical information, express it concisely, and display it prominently so that your readers can quickly find what they need. I ship it. And now for the coup de grâce...
  • 30. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words like a newspaper editor. Identify critical information, express it concisely, and display it prominently so that your readers can quickly find what they need. A LIST
  • 31. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words like a newspaper editor. 1. Identify critical information 2. Express it concisely 3. Display it prominently … so that your readers can quickly find what they need. boom.
  • 32. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words like a newspaper editor. 1. Identify critical information 2. Express it concisely 3. Display it prominently … so that your readers can quickly find what they need.
  • 33. Let's see how far we've come
  • 34. Talk To Your User Like You're A Newspaper Editor Be friendly but not patronizing. Remember, what seems clever at first can be irritating when read for the umpteenth time. Be merciless with words, like a newspaper editor. 1. Identify critical information 2. Express it concisely 3. Display it prominently … so that your readers can quickly find what they need. Talk To Your User Like You're A Newspaper Editor “Use a tone that’s informal and friendly, but not too familiar. You want to avoid being stilted or too formal, but you don’t want to risk sounding falsely jovial or patronizing. Remember that users are likely to read the text in your UI many times, and what might seem clever at first can become irritating when repeated. "Think like a newspaper editor, and watch out for redundant or unnecessary words. When your UI text is short and direct, users can absorb it quickly and easily. Identify the most important information, express it concisely, and display it prominently so that people don’t have to read too many words to find what they’re looking for or to figure out what to do next."
  • 36. Recap: - kill redundant words - kill commas & long sentences - kill repeated points - kill unnecessarily complex phrases - kill negatives - kill anything non-essential, really
  • 37. Recap - Identify and bold the primary directive(s) - Do This -> Achieve That - Kill The Dragon To Get The Treasure - Journey To The West To Acquire Sutras - Install ReferralCandy To Acquire More Customers - Multi-step process? Make it a list - Multiple items in a set? Make it a list
  • 38. But wait, there's more… - All of this is just straightforward editing within a preselected context. - Choosing the right context to begin with is the bigger challenge. - ... - ...I'll write about that another time.