3.
What are Competencies?
◦ Skills, knowledge and abilities to do the
job
How does it work?
◦ Real evidence and examples
Why and Who?
◦ Level playing field
◦ More and more employers!
4.
The good news!
◦ Based on the JD and PS
Typical wording of questions
◦
◦
◦
◦
Describe how…
Tell me about a time…
Give an example of…
How do you deal with…
Probing – exploring your answer
5.
Initial question:
◦ Give me an example of a project you’ve been
responsible for
Possible probing questions:
◦ How did you plan the various tasks?
◦ How did you allocate responsibilities?
◦ How did you deal with any obstacles?
6.
Identify competencies from the Job
Description and Person Specification
Suggest possible questions that could be
asked
7.
Evidence of CPD
◦ How do you keep up to date with developments in the information
world?
Delivering an information service
◦ Describe a time when you provided a service beyond expectations
User Education
◦ How do you ensure training meets users needs?
Marketing and Promoting
◦ Describe a time when you have contributed to a marketing
initiative or promotion
8.
Presenting information
◦ Tell me about a time when you have had to communicate
with senior staff
Organise and Prioritise workload
◦ How do you plan your time and prioritise?
Interpersonal skills
◦ Describe a time when you had to deliver feedback to a
colleague
9.
Flexible
◦ Describe how you have dealt with change in your organisation
Calm under pressure
◦ Tell me about a time when you have had to work under pressure
Team worker
◦ Give me an example of a situation when you were a member of a
team; what did you contribute?
Problem Solving
◦ Describe a time when you have dealt with a difficult customer
10.
Before the interview - prepare examples
Be specific not general
◦ Assume nothing!
Me, me, me NOT we, we, we!
The STAR Principle
What if I have no evidence?
◦ Situation, Task, Action, Result
11. When I worked at X I was part of the Information Services team. The team
was responsible for the delivery of an enquiry service (Situation). I took
the leading role in developing an enquiry logging system (Task). Through
one to one discussions with team members I gathered together user
requirements and produced a paper that pulled together what the team
needed the system to be able to do. I organised a team meeting and
discussed the paper with everyone to answer any questions or concerns.
I then sent the paper to the developers and this formed the basis of our
user requirements (Action). The developers then had a good idea of what
our requirements were and it saved time in the development phase of the
project (Result).
14.
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