Keurig Canada consumer insights analyst Eileen Chen shares how the company maintains its lead in the single-serve coffee market by leveraging customer relationships and giving customers products they truly desire.

1. Webinar Series
Brewing innovation in
a saturated market
Webinar Series

2. Christy Ransom
Vice President,
Customer Enablement
Vision Critical
Eileen Chen
Consumer Insights
Analyst
Keurig Canada
Meet our speakers

3. The landscape
Uncovering new areas of growth

4. Challenges
A market quickly
becoming saturated
Need to innovate
faster without
cannibalizing market
Battle for shelf space

5. Strategy:
Identify new white space opportunities
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The complex
and evolving
purchasing journey
The competitive
landscape
The preferences,
attitudes, and
motivations of
coffee fanatics
In a market that’s becoming more saturated, we need to understand:

6. The Keurig
Coffee Insiders
Community

7. Why an insight
community?
● Fast and agile
● Ongoing insight throughout
the innovation cycle
● Targeted segmentation
● Build an ongoing relationship
● Iterate and get product
feedback on demand

8. Concept
testing
Is there interest
in this product
at this price?
Accelerating every part of
the innovation pipeline
Packaging
How do
we optimize
packaging?
Distribution
Does this product
fit with the retailer
in mind?
Ideation
What
accessories
should
we make?

9. Iterative product
development
White Space - Syndicated data shows market for
milk-based beverages are growing. Can we validate it?
Concept testing - Is there an interest?
What color should it be?
Packaging - How do we optimize packaging?
Product improvement - How do we improve
the product? Are they using Keurig K-Cup pods?
LAUNCH
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10. Go-to-market
● Tests product ideas and flavors for specific retailers
● Delivers data-driven recommendations to retail partners
● Helps close deals faster and improves partnerships

11. Measuring success
Validates
white space
opportunity
Influences
product and
go-to-market strategy
3 weeks
accelerated product launch timelines
$831,000
saved in
research costs

12. Our insight community is an exceptional tool to get a
quick, reliable and extremely helpful reading of our
customers and prospects on new product ideas and
packaging design. The community helps Keurig become
more consumer centric, develop best-in-class products
and maximize in-market performance.
Brand Management Director
Keurig Canada
Stéphane Renauld

13. Be a key strategic partner to your stakeholders
Challenge assumptions with insight
Use tools that can keep up with the speed of product development
Share insight with your customers, retail partners and stakeholders
Iterate with relevant segments of your customers
Key takeaways
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14. Q&A
Eileen Chen
Consumer Insights
Analyst
Keurig Canada