1. Text 309.222.7740 for FSC Library: MyInfoQuest

2. Texting Trend “Use of text messaging by teens has increased since 2006, both in overall likelihood of use and in frequency of use. In 2006, 51% of all teens, regardless or cell phone ownership, had ever sent a text message, while 58% had done so by 2008. Similarly, daily use of text messaging is also up, from 27% of teens using text messaging daily in 2006 to 38% texting daily in 2008.”¹

4. Each library is assigned a 3 letter code

5. Patrons text a question, including the local library’s code

7. Send source information in addition to response

8. No legal, tax or medical advice

9. Goal: respond in less than 10 min. and answer questions within 2 SMS messages

10. Commit to excellent customer service

14. We commit 2 hours per week to answer questions

17. Google

18. Infoquest Ready Reference page

19. Libraries websites

21. No cost; minimal impact on staffing; shared workload

22. Students appreciate another way to contact the library

23. Coverage (7 days a week morning till evening)

25. Challenging, fun, builds reference skills. Gets your heart rate up!

26. Interesting questions

27. San Jose State Professor distributes monthly evaluation reports

29. Is it worth our time?

31. During student-lead tours of the Library, the tour guides often mention the texting service

32. Spread by word-of-mouth among the students

34. Questions and Thank You Millie Gonzalez Reference and Electronic Resources Librarian vgonzalez@framingham.edu Laura Wilson Reference Librarian lwilson2@framingham.edu

35. References 1. Lenhart, Amanda (2009). “Teens and Mobile Phones Over the Past Five Years: Pew Internet Looks Back”