AODA Customer Service Standard

For information purposes only Inclusive Customer Service From Here to There: The material contained in this presentation is for information purposes only.

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Session AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only Inclusive Customer Service Agenda

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Context ,[object Object],[object Object],[object Object],For information purposes only

Underlying Principles of the AODA ,[object Object],[object Object],[object Object],[object Object],For information purposes only Based on the Ontario Human Rights Code (OHRC)

The Process of Developing the Standards ,[object Object],[object Object],For information purposes only

AODA Standards ,[object Object],[object Object],[object Object],For information purposes only

[object Object],For information purposes only By January 1, 2012 , Nonprofit organizations in Ontario must provide goods and services in a way that makes them accessible to people with disabilities

[object Object],For information purposes only It can be as simple as asking “How can I help?” and making small changes to meet the need .

For information purposes only ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

AODA Overview of Disability ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only

For information purposes only This material is for information purposes only.

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[object Object],For information purposes only ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],For information purposes only As the population of Ontario ages, the percentage of Ontarians living with a disability will increase.

Barriers to Accessibility ,[object Object],[object Object],[object Object],[object Object],For information purposes only

The Purpose of the Accessibility Directorate of Ontario ,[object Object],For information purposes only

ADO’s Role in the Compliance Process ,[object Object],[object Object],[object Object],[object Object],For information purposes only

Compliance is Mandatory ,[object Object],[object Object],[object Object],For information purposes only

For information purposes only Organizations with 20 or more employees have additional requirements related to documentation and reporting.

Policies, Practices and Procedures ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only

Policies, Practices and Procedures re: Assistive devices, service animals, support person(s) ,[object Object],[object Object],[object Object],[object Object],For information purposes only

Policies, Practices and Procedures re: Communication ,[object Object],[object Object],[object Object],[object Object],For information purposes only

Policies, Practices and Procedures re: Training ,[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only

Training Must Include ,[object Object],[object Object],[object Object],[object Object],For information purposes only

For information purposes only For information purposes only.

Organizational Process ,[object Object],[object Object],[object Object],[object Object],For information purposes only

Becoming and Staying Compliant ,[object Object],[object Object],[object Object],[object Object],For information purposes only

Resources on USB ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only

Topics Covered ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],For information purposes only

For information purposes only Inclusive Customer Service From Here to There: The material contained in this presentation is for information purposes only. Web sites www.ontario.ca /AccessON www.volunteertoronto.ca www.search.e-laws.gov.on.ca/en/search/#LegalAdvice

For information purposes only Coming together is a beginning. Keeping together is progress. Working together is success. - Henry Ford For information purposes only.

AODA Customer Service Standard

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AODA Customer Service Standard