http://blogs.voxeo.com/events/voicecon-san-francisco/ This presentation is one part of a 2-hour "deep dive" by Dan York and Irwin Lazar in to social media and web 2.0 in the enterprise. The abstract was: ------- Improved collaboration is one of the key benefits of next-generation communications technology. The range of systems and tools available for next-gen collaboration is vast—from ad hoc, Web-based social networking to large enterprise platforms for information sharing, integrated with communications platforms. In this session, we’ll look at social networking and enterprise collaboration—where the two intersect, where they diverge, and what it means for the systems you’ll deploy to help your workers collaborate more effectively and securely.

1. Web 2.0 and Enterprise Communications:
Fad or the Future
Dan York, Director of Conversations, Voxeo
VoiceCon San Francisco 2009
November 5, 2009
@voxeo @danyork

2. Connect Your Customers
Quickly
To The Information
They Need
Through the Channel
They Want

3. Unified Self-Service

4. • Platform for communications applications: voice, SMS, IM, web, social
• Largest worldwide provider of hosted XML telephony / IVR
• Over 45,000 companies and over 100,000 developers
• THE most standards-compliant platform - VoiceXML, CCXML
• Global presence: Orlando, Beijing, Cologne, London, San Francisco
• Premise product added 2006
• One of only 2 platforms recommended by analyst firm Datamonitor
for premise IVR
• Natively based on SIP & other open standards
• Free download and free developer accounts
• www.voxeo.com

5. www.danyork.com
twitter.com/danyork
www.linkedin.com/in/danyork
disruptivetelephony.com
disruptiveconversations.com
blueboxpodcast.com
voipsa.org/blog
forimmediaterelease.biz
blogs.voxeo.com

6. What?

9. What are they working on?

10. What is their schedule?

11. Are they available right now?

12. How can I reach them?

13. What are their strengths?

14. How do they like to work?

15. Who has ____ at their desk?

16. Who is the "Go to" person
on ______ ?

17. Can we all brainstorm on this?

18. Where/what is the _____ ?

21. Background

22. "Ambient Intimacy"
(Leisa Reichelt)

26. Why?

27. Collaboration
Engagement
Loyalty
Productivity
Happiness
Efficiency
Revenue

28. How?

29. Communication Tools
Voice, IM, video, email, etc., etc., etc.

30. Presence

31. Rich Presence
Modes, calendar, context

32. Profiles
Skills, interests, background

33. Status Updates
ex. microblogging, blogging

34. Capturing Collaboration
ex. wikis, forums

35. Tagging, Bookmarking
identifying the people and resources

36. Search
ex. find the "Go to" person

37. Choices

40. Monolithic
or
Best of Breed?

41. On-Premise
or
Hosted/Cloud?

42. C's or D's?

43. Concentrated/Centralized
or
Distributed/Decentralized?

44. Where does Presence live?
UC? IM? App platform?

45. Can you expose info to other
tools?
ex. Presence or Profiles, APIs,
avoiding lock-in

46. Fit into the existing
workflow?

47. Do you merge in public
personas?
Facebook, Twitter, etc.

48. Connection to Customers?
ex. monitoring, customer support

49. Connections to public tools?
IM? Google Wave?

50. Availability?
Will it be there?

51. Security?
Privacy?
Compliance?

54. Real-Time Web

55. ?

56. Unlocked
Communications
www.voxeo.com/free
blogs.voxeo.com
twitter.com/voxeo