CSC is a global IT services company and the 2nd largest in the world. It has over 92,000 employees in 92 countries. CSC provides consulting, outsourcing, and systems integration services to clients in various industries. In China, CSC has over 600 employees across 12 offices providing services such as systems integration, IT outsourcing, and software solutions. CSC's global delivery capabilities and expertise in technologies help it better serve its multinational clients.

1. Corporate Overview
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2. CSC – A Global Brand
The 2nd largest IT services company in the world and
No.138 among Fortune 500.
-- Fortune Magazine, 2010
http://money.cnn.com/magazines/fortune/fortune500/2010/
No. 5 among the most admired
companies.
-- Fortune Magazine, 2010
http://money.cnn.com/magazines/fortune/mostadmired/2010/industries/30.html
CSC Proprietary Information 2
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3. CSC – Global IT Leader
CSC Is a Global Leader in IT and Business Services
Global, end-to-end capabilities in consulting, IT
and business process outsourcing, and systems
integration
$17.1B in revenue for 12 Months ended
Jan 2, 2009
Serving 15 industries
on six continents
92,000 employees
in 92 countries
worldwide
Founded in
1959 NYSE: CSC
CSC has a strong reputation for performance,
technical depth, and customer focus.
CSC Proprietary Information 3
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4. Our Human Capital
CSC’s Global Workforce*
• Geographically and ethnically diverse —
the skills and languages of business and Asia/Pacific
technology, across the world NPS
25%
31%
• Globally leveraged, common process
26% 28%
for effectiveness — locally managed 23%
21%
• Collaborative culture — customer focused
EMEA Americas
23%
23% Commercial
• Citizens of the world
– Enabling management of geopolitical risk 92,000 Highly Talented Employees
– Providing competitive advantage for your
business, and ours
– Contributing to the communities in which
we work
*As of October 2, 2009
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5. CSC Locations
Countries in Which CSC Employees Are Located
Afghanistan Chile Indonesia Mexico South Africa
Algeria China Iraq Netherlands South Korea
Argentina Colombia Italy Norway Spain
Australia Czech Republic Jamaica Peru Sudan
Austria Denmark Japan Philippines Sweden
Bahamas Egypt Jordan Poland Switzerland
Bahrain France Kuwait Portugal Taiwan
Belgium Germany Lebanon Saudi Arabia Thailand
Brazil Hong Kong Lithuania Serbia Turkey
Bulgaria Hungary Luxembourg Singapore United Kingdom
Canada India Malaysia Slovakia United States
Vietnam
As of October 2, 2009
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6. Greater China Overview
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7. CSC in Greater China Region
• In mainland China since 1991
• ASL Hong Kong and Taiwan, 12 offices across Greater China
CSC subsidiaries, since 1973
• About 600 staff
• Services include
– Systems integration
– IT infrastructure outsourcing
– Applications outsourcing Beijing
– Financial software solutions Tianjin
Representative customers in Greater China Chengdu
Shanghai
Hong Kong
Guangzhou
Macau Taipei
• Development Centre in Shanghai, Beijing, Tianjin
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8. CSC China Delivery Centre (CCDC)
• As part of CSC Strategic Actions — Project
Accelerate to “Strengthen our Global Footprint”, we
expanded into China with a multi-capability delivery
centre catering for both global and domestic demand.
CEO Mike Laphen
– Includes Service Desk (call centre), Data Centre,
Off-Shore SW Development Centre
– Focused on both China Domestic Market and
Offshore Delivery for Global Customers
• CCDC is in the Science and Technology Building
located out of Tianjin Airport Industrial Park (TAIP)
• CCDC went to live on 1 May 2009
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9. Service Network in Mainland China
Haerbin
Headquarters
ChangChun
Branch Office
ShenYang
Service Coverage
Dalian
Huhot
Uramqi
Beijing
Shijiazhuang Tianjin
Taiyuan QingDao
Jinan
Lanzhou Zhengzhou
Xian
Nanjing
Hefei
Suzhou Shanghai
Chengdu
Wuhan Wuxi
Chongqing
Changsha Ningbo
Nanchang
GuiYang
Fuzhou
Kumming Xiamen
Approximately 500 Guangzhou
Shantao
Shenzhen
professionals in China Nanning Dongguan
Foshan
serving major global and
Haikou
local organisations
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10. Service Offerings
Wide Spectrum of IT Services Across All Major Industries
Public Sector Health Services Manufacturing / Financial Chemicals / Tech
Automotive Services Energy and (Telecom) /
Natural Consumer
Resources (Retail)
Application Services
Infrastructure Services
BPO Services
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11. Service Offerings
Application Services - Offerings
APPLICATION Application Development
DEVELOPMENT AND Application Maintenance
MAINTENANCE Production Support/Help-desks
Product Development and Maintenance
INDEPENDENT Test Process Consulting
VERIFICATION AND Test Automation
VALIDATION Test Management
Specialized Testing
TECHNOLOGY Business Intelligence/Data warehousing
SERVICES Integration Services
SOA
Analytics
ENTERPRISE
SOLUTIONS ERP-SAP
ERP-Oracle, PeopleSoft, JDE
COMPLEXITY
Portfolio Governance
MANAGEMENT
Portfolio Assessment
Application Re-engineering/Legacy Modernization
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12. Service Offerings
Infrastructure Services – Offerings
Servers COMPUTING
Databases
Storage & Backup
Pro-active monitoring & management
File & Print Servers
Asset management, Patch management
LAN NETWORK
WAN Project Control & Transformations,
Remote Access Services Change management
VoIP devices
Level 2 and 3 Support & management
Collaborative END USER
Desktops Process compliance Audits & Reviews
Laptops
Middle Tier Apps Implementation / Migration support
SECURITY
Operations
Surveillance
Compliance
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13. Service Offerings
BPO - Offerings
BACK OFFICE Data Entry & Transaction Processing (F&A, Loans)
BPO Claims and Policy Management ( Insurance and healthcare)
Image and Document Management
Print and Mail Room
CUSTOMER
CARE
Customer Contact Center:
E-mail Processing
KNOWLEDGE
PROCESS Financial Analysis and Accounting
OUTSOURCING Research
Data Mining and Statistical Analysis
ENABLING
Commercially available or Custom-built
TECHNOLOGY
solution, owned, maintained and used by
OUTSOURCING
the BPO/KPO provider
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14. IT Outsourcing Scale in China
Line of Services Human Resource
• Application Architecture, Design & Over 450 employees,
Dev/Implementation involved in Managed
• Desktop, Help Desk Computing Services,
Managed Desktop
• Middleware
Services, Managed
• Database & Servers Network Services, Service
• Network mgmt & monitoring Delivery Management,
• Security Services Application Management &
Project Management
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15. Representative Clients in China
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16. Strengths -Technical Expertise 1
• Databases - DB2, IMS, IDMS, ORACLE, SYBASE, ADABAS,
INFORMIX, PRO IV, SQL SERVER
• Languages - JAVA, .NET, C, C++, VB, VC++, COBOL, RPG，JCL，
PL/1, Assembler, REXX, RPG, PASCAL
• Internet Application Servers - IBM WebSphere, NetDynamics, Web
Logic, Netscape, COM+，IIS，Jboss，Tomcat，Apache Server
• Infrastructure & Network - TCP/IP, SNA, Windows NT, Novell, Citrix,
CISCO
• Enterprise Solution - SAP, Oracle, Raymark
• Data warehousing – Cognos, Business Objects, SAS, Microstrategy,
Informatica, Datastage
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17. Strengths -Technical Expertise 2
• Development Tools - CSP, NATURAL, TELON, ADS/O, Visual Age
C++, Visual Basic, C#, Visual Studios, Eclipse
• Debuggers - Expeditor, SmartTest, InterTest
• Front End Tools - FORTE, Power builder, Developer 2000, NSDK
• Case Tools - Rational Rose, IEF, ADW, Coolgen
• EMBEDDED- Software
• Integration Technologies- MQ Series, BizTalk, Web Methods, Tibco,
Vitria, Web Services
• Internet Technologies - J2EE, .NET
• Mainframes - IBM, Fujitsu, Unisys
• Testing - Test Director, QTP, Load Runner, Win Runner, Silk etc
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18. Strengths- Human Resources
A global brand to attract, retain, develop &
manage talents.
Attract
A professional internal recruitment team
Multiple external recruitment channels
Retain
Competitive C&B
International working environment and culture
Effective HR policies &procedures
Develop
Online learning portal – SkillPort
CSC portal -other CSC resources
Ongoing Training Calendar
Annual Appraisal and career planning
Manage
Experienced HR &Line managers
Local payroll management partners, CIIC,FESCO
SAP HR system
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19. Strengths - Methodologies
“One CSC” - Use of Proven Global Methodologies,
Frameworks and Tools
Catalyst Global Process Framework World Sourcing Manager
40 years of best practices Addresses all dimensions of Standard global toolset
and lessons learned the business enterprise, manages demand and
provides consistency of CSC supply of skills
Culture
Balance Scorecard GHPAT Knowledge Transfer
Links IT performance to Global High Performance Fosters faster learning
business goals Application Teams, enhance through knowledge reuse,
productivity sharing, and training
SDEP CSC Portal GPARS
Service Delivery Excellence Access to a knowledge base Global Performance
SDE Program for infrastructure with more than 300,000 appraisal and review
services knowledge assets system
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20. Strengths - Processes
Globally Recognized Process Excellence
ISO/IEC
5
SEI
ISO ISO
5
SEI
9000, 9001
CMM
Level
PCMM
Level
SEI 3 20000 27001:2005 6 SEI 5
• ISO • Five maturity •Five maturity •Across • World's first • Assists • Improvement • Across our
9001:1994, levels, 17 key levels standard for organization methodology financial
9001:2000 process CSC’s IT service s in services
areas, 300 Global management. developing practice in
key practices •Improve Delivery Earlier their • Uses multi India
• 20 clauses organization’ BS15000 information disciplined
s ability to Centers security teams
• Progression attract, framework • Integrates
• Sets up from an develop, • Based heavily (Latest traditionally
foundation by immature, motivate, • Integrates upon ITIL( IT standard • Facilitation separate
defining unrepeatable organize and traditionally Infrastructure over BS thru Black organizational
processes software retain talent separate Library) 7799) Belts and functions
process to a organizational Green Belts
mature, well- functions
• Formal audits managed •Robust • Standard • Provides a • More
to ensure software knowledge specifies a comprehens • Complements explicitly link
compliance process management • More set of inter- ive set of CMM and management
practices explicitly link related security PCMM and
management management controls engineering
and processes representin activities to
•Process engineering g best their business
capability for activities to information objectives
support their business security
groups objectives practices
Total Quality Management
Aligning/consolidating all the existing Quality and Process Improvement initiatives into a more coherent system with emphasis on Customer Focus,
Business Results and Employee Satisfaction.
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21. Built To Deliver Value to Clients
• Built upon 50 years of IT/business alignment experience of CSC
IT For Business
Transformation • Deep industry knowledge / domain expertise and vertical focus
Influences Revenue Growth • High percentage of experienced resources
Reduce Total Cost Of • Transparent and flexible engagement model ( no hidden costs)
Ownership • High offshore leverage, mature knowledge transfer process
Reduce Operating Costs
• Price parity with an offshore vendor
• Fast and effective ramp-up and transition capabilities
Faster Time To Market • Global delivery model enabling 24/7 operations
• Matured global processes, reuse automation and shorter learning curve
• Incorporating innovation in delivery with dedicated global office of innovation
Competitive Advantage • Capturing latest industry developments with targeted competency centers
• Technology and business alliances and partnerships
• Breadth and depth of domain, functional and technical expertise
Improved Service
Performance Dependent • High percentage of experienced resources in team mix
on Skills • Leading global brand and best employer to attract and retain talent
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22. Models of Engagement
Managed Services Complete Outsourcing Solutions
& Outsourcing End to End Project Responsibility
Deliverable & Deadline Based Delivery & Outsourcing
Onsite, Offsite or Offshore
Professional Recruitment, Mobilization, Ramp Up, Training,
Services & Retention and Management of IT Professionals
Consulting as per Client’s Project Needs
Partnering Managed Services/Professional Services.
Captive Delivery Training & Mentoring
Centers Consulting – Process, Training, Disaster
recovery etc
China Entry &
Dedicated Delivery Centers
Partnership
Build, Operate, with Options to Transfer
Solutions
(BOT)
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23. Thank You
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